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Global trends and challenges in services [[electronic resource] /] / guest editors: Marianna Sigala and Evangelos Christou
| Global trends and challenges in services [[electronic resource] /] / guest editors: Marianna Sigala and Evangelos Christou |
| Pubbl/distr/stampa | Bradford, England, : Emerald Group Publishing, c2006 |
| Descrizione fisica | 1 online resource (97 p.) |
| Altri autori (Persone) |
SigalaMarianna
ChristouEvangelos |
| Collana | Managing Service Quality, an international journal |
| Soggetto topico |
Marketing
Service industries |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-280-70594-9
9786610705948 1-84663-057-6 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Cover; CONTENTS; EDITORIAL ADVISORY BOARD; Global trends and challenges in services; Student satisfaction and quality of service in Italian universities; The importance of service quality in bank selection for mortgage loans; Bank service quality: evidence from five Balkan countries; Mass customisation implementation models and customer value in mobile phones services; Investigating the impact of business-process-competent information systems (ISs) on business performance; Book review; |
| Record Nr. | UNINA-9910450724203321 |
| Bradford, England, : Emerald Group Publishing, c2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Global trends and challenges in services [[electronic resource] /] / guest editors: Marianna Sigala and Evangelos Christou
| Global trends and challenges in services [[electronic resource] /] / guest editors: Marianna Sigala and Evangelos Christou |
| Pubbl/distr/stampa | Bradford, England, : Emerald Group Publishing, c2006 |
| Descrizione fisica | 1 online resource (97 p.) |
| Altri autori (Persone) |
SigalaMarianna
ChristouEvangelos |
| Collana | Managing Service Quality, an international journal |
| Soggetto topico |
Marketing
Service industries |
| ISBN |
1-280-70594-9
9786610705948 1-84663-057-6 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Cover; CONTENTS; EDITORIAL ADVISORY BOARD; Global trends and challenges in services; Student satisfaction and quality of service in Italian universities; The importance of service quality in bank selection for mortgage loans; Bank service quality: evidence from five Balkan countries; Mass customisation implementation models and customer value in mobile phones services; Investigating the impact of business-process-competent information systems (ISs) on business performance; Book review; |
| Record Nr. | UNINA-9910784021103321 |
| Bradford, England, : Emerald Group Publishing, c2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Global trends and challenges in services / / guest editors: Marianna Sigala and Evangelos Christou
| Global trends and challenges in services / / guest editors: Marianna Sigala and Evangelos Christou |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | Bradford, England, : Emerald Group Publishing, c2006 |
| Descrizione fisica | 1 online resource (97 p.) |
| Disciplina | 658.8 |
| Altri autori (Persone) |
SigalaMarianna
ChristouEvangelos |
| Collana | Managing Service Quality, an international journal |
| Soggetto topico |
Marketing
Service industries |
| ISBN |
1-280-70594-9
9786610705948 1-84663-057-6 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Cover; CONTENTS; EDITORIAL ADVISORY BOARD; Global trends and challenges in services; Student satisfaction and quality of service in Italian universities; The importance of service quality in bank selection for mortgage loans; Bank service quality: evidence from five Balkan countries; Mass customisation implementation models and customer value in mobile phones services; Investigating the impact of business-process-competent information systems (ISs) on business performance; Book review; |
| Record Nr. | UNINA-9910820801703321 |
| Bradford, England, : Emerald Group Publishing, c2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Social media in travel, tourism and hospitality : theory, practice and cases / / by Marianna Sigala, Evangelos Christou [and] Ulrike Gretzel
| Social media in travel, tourism and hospitality : theory, practice and cases / / by Marianna Sigala, Evangelos Christou [and] Ulrike Gretzel |
| Autore | Sigala Marianna |
| Pubbl/distr/stampa | London ; ; New York : , : Routledge, , 2016 |
| Descrizione fisica | 1 online resource (339 p.) |
| Disciplina | 910.688 |
| Altri autori (Persone) |
ChristouEvangelos
GretzelUlrike |
| Collana | New Directions in Tourism Analysis |
| Soggetto topico |
Tourism - Social aspects
Hospitality industry - Social aspects Social media |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-317-05379-6
1-315-60951-7 1-283-38274-1 9786613382740 1-4094-2092-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | pt. 1. Web 2.0 : strategic and operational business models -- pt. 2. Web 2.0 : applications for marketing -- pt. 3. Web 2.0 : travellers' behaviour -- pt. 4. Web 2.0 : knowledge management and market research. |
| Record Nr. | UNINA-9910465482803321 |
Sigala Marianna
|
||
| London ; ; New York : , : Routledge, , 2016 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Social media in travel, tourism and hospitality : theory, practice and cases / / by Marianna Sigala, Evangelos Christou [and] Ulrike Gretzel
| Social media in travel, tourism and hospitality : theory, practice and cases / / by Marianna Sigala, Evangelos Christou [and] Ulrike Gretzel |
| Autore | Sigala Marianna |
| Pubbl/distr/stampa | London ; ; New York : , : Routledge, , 2016 |
| Descrizione fisica | 1 online resource (339 p.) |
| Disciplina | 910.688 |
| Altri autori (Persone) |
ChristouEvangelos
GretzelUlrike |
| Collana | New Directions in Tourism Analysis |
| Soggetto topico |
Tourism - Social aspects
Hospitality industry - Social aspects Social media |
| ISBN |
1-4094-8514-5
1-317-05379-6 1-315-60951-7 1-283-38274-1 9786613382740 1-4094-2092-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | pt. 1. Web 2.0 : strategic and operational business models -- pt. 2. Web 2.0 : applications for marketing -- pt. 3. Web 2.0 : travellers' behaviour -- pt. 4. Web 2.0 : knowledge management and market research. |
| Record Nr. | UNINA-9910791991603321 |
|
Sigala Marianna
|
||
| London ; ; New York : , : Routledge, , 2016 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Social media in travel, tourism and hospitality : theory, practice and cases / / by Marianna Sigala, Evangelos Christou [and] Ulrike Gretzel
| Social media in travel, tourism and hospitality : theory, practice and cases / / by Marianna Sigala, Evangelos Christou [and] Ulrike Gretzel |
| Autore | Sigala Marianna |
| Pubbl/distr/stampa | London ; ; New York : , : Routledge, , 2016 |
| Descrizione fisica | 1 online resource (339 p.) |
| Disciplina | 910.688 |
| Altri autori (Persone) |
ChristouEvangelos
GretzelUlrike |
| Collana | New Directions in Tourism Analysis |
| Soggetto topico |
Tourism - Social aspects
Hospitality industry - Social aspects Social media |
| ISBN |
1-4094-8514-5
1-317-05379-6 1-315-60951-7 1-283-38274-1 9786613382740 1-4094-2092-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | pt. 1. Web 2.0 : strategic and operational business models -- pt. 2. Web 2.0 : applications for marketing -- pt. 3. Web 2.0 : travellers' behaviour -- pt. 4. Web 2.0 : knowledge management and market research. |
| Record Nr. | UNINA-9910826524503321 |
|
Sigala Marianna
|
||
| London ; ; New York : , : Routledge, , 2016 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||