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Producing and managing restricted activities : avoidance and withholding in institutional interaction / / edited by Fabienne H. G. Chevalier, University of Nottingham ; John Moore, Olivet College
| Producing and managing restricted activities : avoidance and withholding in institutional interaction / / edited by Fabienne H. G. Chevalier, University of Nottingham ; John Moore, Olivet College |
| Pubbl/distr/stampa | Amsterdam, The Netherlands ; ; Philadelphia, Pennsylvania : , : John Benjamins Publishing Company, , 2015 |
| Descrizione fisica | 1 online resource (388 p.) |
| Disciplina | 302.3/5 |
| Collana | Pragmatics & Beyond New Series |
| Soggetto topico |
Sublanguage
Conversation analysis Verbal behavior Communication in human services Communication in medicine |
| Soggetto genere / forma | Electronic books. |
| ISBN | 90-272-6909-2 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Producing and Managing Restricted Activities; Editorial page; Title page; LCC data; Table of contents; Producing and managing restricted activities: An introduction to avoidance and withholding in instit; 1. Overview; 2. Methodological and theoretical background; 3. Prior work on avoidance; 4. Terminological issues in the CA literature; 5. Situating the collection; References; Assessments, interrogatives, and semi-scripted talk in managing a restriction on advising; 1. Introduction; 2. The management of advice in institutional interactions; 3. Interrogatives in institutional interactions
4. Assessments as advice5. About the data; 6. Analysis; 7. Discussion; 8. Conclusion; Acknowledgements; References; Avoiding giving advice in telephone counselling for children and young people: Empowerment as practi; 1. Introduction; 2. Problem presentation and the relevance of help; 3. Minimising normativity and asymmetry in proposing solutions; 4. Focusing on the 'teller and her experiences' in managing advice and advice resistance; 5. Pursuing client engagement; 6. Inviting (re-)assessment; 7. Attributing ownership of ideas to the client 8. Avoiding giving advice: Empowerment as practical actionAcknowledgements; References; Withholding explicit assessments in tourist-office talk; 1. Introduction; 2. Data; 3. Previous work on assessments; 4. Withholding explicit assessments in tourist-office talk; 5. Discussion; References; "But whose side are you on?" Doing being independent in telephone-mediated dispute resolution; 1. Introduction; 2. Affiliation, troubles talk and complaints; 3. Independence and institutional talk-in-interaction; 4. The institutional context of the present study 5. Independent dispute resolution in practice6. Responding to the initial formulation of trouble; 7. Explanation of the service as independent; 8. Launching institutionally relevant actions; 9. Acknowledging emotional displays; 10. Affiliation prior to call closing; 11. Discussion; References; "Don't tell him just help him": Restricted interactional activity during a classroom writing lesson; 1. Introduction; 2. The data; 3. Analysis; 4. Discussion; 5. Conclusion; References; "I'll suggest that to your doctor": Managing interactional restrictions to treatment provision in se; 1. Introduction 2. Treatment discussions in healthcare encounters3. Analysis; 4. Discussion: Managing restricted interactional practices in the obesity clinic; Acknowledgements; References; Linguistic and interactional restrictions in an outpatient clinic: The challenge of delivering the d; 1. Introduction; 2. The data; 3. Conclusions; References; Responses to indirect complaints as restricted activities in Therapeutic Community meetings; 1. Introduction; 2. Data; 3. Ignoring a resident's turn carrying a complaint; 4. Avoiding attending the complaint-components of a resident's turn; 5. Summary and comment 6. Disaffiliating with a resident's complaint |
| Record Nr. | UNINA-9910463691803321 |
| Amsterdam, The Netherlands ; ; Philadelphia, Pennsylvania : , : John Benjamins Publishing Company, , 2015 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Producing and managing restricted activities : avoidance and withholding in institutional interaction / / edited by Fabienne H. G. Chevalier, University of Nottingham ; John Moore, Olivet College
| Producing and managing restricted activities : avoidance and withholding in institutional interaction / / edited by Fabienne H. G. Chevalier, University of Nottingham ; John Moore, Olivet College |
| Pubbl/distr/stampa | Amsterdam, The Netherlands ; ; Philadelphia, Pennsylvania : , : John Benjamins Publishing Company, , 2015 |
| Descrizione fisica | 1 online resource (388 p.) |
| Disciplina | 302.3/5 |
| Collana | Pragmatics & Beyond New Series |
| Soggetto topico |
Sublanguage
Conversation analysis Verbal behavior Communication in human services Communication in medicine |
| ISBN | 90-272-6909-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Producing and Managing Restricted Activities; Editorial page; Title page; LCC data; Table of contents; Producing and managing restricted activities: An introduction to avoidance and withholding in instit; 1. Overview; 2. Methodological and theoretical background; 3. Prior work on avoidance; 4. Terminological issues in the CA literature; 5. Situating the collection; References; Assessments, interrogatives, and semi-scripted talk in managing a restriction on advising; 1. Introduction; 2. The management of advice in institutional interactions; 3. Interrogatives in institutional interactions
4. Assessments as advice5. About the data; 6. Analysis; 7. Discussion; 8. Conclusion; Acknowledgements; References; Avoiding giving advice in telephone counselling for children and young people: Empowerment as practi; 1. Introduction; 2. Problem presentation and the relevance of help; 3. Minimising normativity and asymmetry in proposing solutions; 4. Focusing on the 'teller and her experiences' in managing advice and advice resistance; 5. Pursuing client engagement; 6. Inviting (re-)assessment; 7. Attributing ownership of ideas to the client 8. Avoiding giving advice: Empowerment as practical actionAcknowledgements; References; Withholding explicit assessments in tourist-office talk; 1. Introduction; 2. Data; 3. Previous work on assessments; 4. Withholding explicit assessments in tourist-office talk; 5. Discussion; References; "But whose side are you on?" Doing being independent in telephone-mediated dispute resolution; 1. Introduction; 2. Affiliation, troubles talk and complaints; 3. Independence and institutional talk-in-interaction; 4. The institutional context of the present study 5. Independent dispute resolution in practice6. Responding to the initial formulation of trouble; 7. Explanation of the service as independent; 8. Launching institutionally relevant actions; 9. Acknowledging emotional displays; 10. Affiliation prior to call closing; 11. Discussion; References; "Don't tell him just help him": Restricted interactional activity during a classroom writing lesson; 1. Introduction; 2. The data; 3. Analysis; 4. Discussion; 5. Conclusion; References; "I'll suggest that to your doctor": Managing interactional restrictions to treatment provision in se; 1. Introduction 2. Treatment discussions in healthcare encounters3. Analysis; 4. Discussion: Managing restricted interactional practices in the obesity clinic; Acknowledgements; References; Linguistic and interactional restrictions in an outpatient clinic: The challenge of delivering the d; 1. Introduction; 2. The data; 3. Conclusions; References; Responses to indirect complaints as restricted activities in Therapeutic Community meetings; 1. Introduction; 2. Data; 3. Ignoring a resident's turn carrying a complaint; 4. Avoiding attending the complaint-components of a resident's turn; 5. Summary and comment 6. Disaffiliating with a resident's complaint |
| Record Nr. | UNINA-9910788150903321 |
| Amsterdam, The Netherlands ; ; Philadelphia, Pennsylvania : , : John Benjamins Publishing Company, , 2015 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Producing and managing restricted activities : avoidance and withholding in institutional interaction / / edited by Fabienne H. G. Chevalier, University of Nottingham ; John Moore, Olivet College
| Producing and managing restricted activities : avoidance and withholding in institutional interaction / / edited by Fabienne H. G. Chevalier, University of Nottingham ; John Moore, Olivet College |
| Pubbl/distr/stampa | Amsterdam, The Netherlands ; ; Philadelphia, Pennsylvania : , : John Benjamins Publishing Company, , 2015 |
| Descrizione fisica | 1 online resource (388 p.) |
| Disciplina | 302.3/5 |
| Collana | Pragmatics & Beyond New Series |
| Soggetto topico |
Sublanguage
Conversation analysis Verbal behavior Communication in human services Communication in medicine |
| ISBN | 90-272-6909-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Producing and Managing Restricted Activities; Editorial page; Title page; LCC data; Table of contents; Producing and managing restricted activities: An introduction to avoidance and withholding in instit; 1. Overview; 2. Methodological and theoretical background; 3. Prior work on avoidance; 4. Terminological issues in the CA literature; 5. Situating the collection; References; Assessments, interrogatives, and semi-scripted talk in managing a restriction on advising; 1. Introduction; 2. The management of advice in institutional interactions; 3. Interrogatives in institutional interactions
4. Assessments as advice5. About the data; 6. Analysis; 7. Discussion; 8. Conclusion; Acknowledgements; References; Avoiding giving advice in telephone counselling for children and young people: Empowerment as practi; 1. Introduction; 2. Problem presentation and the relevance of help; 3. Minimising normativity and asymmetry in proposing solutions; 4. Focusing on the 'teller and her experiences' in managing advice and advice resistance; 5. Pursuing client engagement; 6. Inviting (re-)assessment; 7. Attributing ownership of ideas to the client 8. Avoiding giving advice: Empowerment as practical actionAcknowledgements; References; Withholding explicit assessments in tourist-office talk; 1. Introduction; 2. Data; 3. Previous work on assessments; 4. Withholding explicit assessments in tourist-office talk; 5. Discussion; References; "But whose side are you on?" Doing being independent in telephone-mediated dispute resolution; 1. Introduction; 2. Affiliation, troubles talk and complaints; 3. Independence and institutional talk-in-interaction; 4. The institutional context of the present study 5. Independent dispute resolution in practice6. Responding to the initial formulation of trouble; 7. Explanation of the service as independent; 8. Launching institutionally relevant actions; 9. Acknowledging emotional displays; 10. Affiliation prior to call closing; 11. Discussion; References; "Don't tell him just help him": Restricted interactional activity during a classroom writing lesson; 1. Introduction; 2. The data; 3. Analysis; 4. Discussion; 5. Conclusion; References; "I'll suggest that to your doctor": Managing interactional restrictions to treatment provision in se; 1. Introduction 2. Treatment discussions in healthcare encounters3. Analysis; 4. Discussion: Managing restricted interactional practices in the obesity clinic; Acknowledgements; References; Linguistic and interactional restrictions in an outpatient clinic: The challenge of delivering the d; 1. Introduction; 2. The data; 3. Conclusions; References; Responses to indirect complaints as restricted activities in Therapeutic Community meetings; 1. Introduction; 2. Data; 3. Ignoring a resident's turn carrying a complaint; 4. Avoiding attending the complaint-components of a resident's turn; 5. Summary and comment 6. Disaffiliating with a resident's complaint |
| Record Nr. | UNINA-9910812828803321 |
| Amsterdam, The Netherlands ; ; Philadelphia, Pennsylvania : , : John Benjamins Publishing Company, , 2015 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||