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Advances in hospitality and leisure . Vol. 15 / / edited by Joseph S. Chen
| Advances in hospitality and leisure . Vol. 15 / / edited by Joseph S. Chen |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | Bingley, UK : , : Emerald Publishing Limited, , [2019] |
| Descrizione fisica | 1 online resource (204 pages) |
| Disciplina | 647.94 |
| Collana | Advances in hospitality and leisure |
| Soggetto topico |
Hospitality industry
Leisure industry Tourism Business & Economics - Industries - Hospitality, Travel & Tourism |
| ISBN |
9781838679576
183867957X 9781838679552 1838679553 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Front Cover -- Advances in Hospitality and Leisure -- Copyright Page -- Contents -- List of Contributors -- Aims and Submission Guidelines -- FULL PAPERS -- Leadership and Tourism Development in Rural South-East Asia: Analysis of a Capacity-building Project in a Rural Community i... -- Introduction -- Literature Review -- Managing Stakeholders' Challenges -- Tourism in Timor-Leste -- Methodology -- The Research Site -- Staff Recruitment -- Staff Training -- Management -- Results of the Training Program -- Results -- Management and Operational Skills -- Village Politics and the Power Structure -- The Narrative of Tourism Development -- The Role of NGOs -- Matching Diverging Expectations -- Discussion -- Conclusion -- References -- Managing Entitled Employees in the Hospitality Industry: An Exploratory Study -- Introduction -- Literature Review -- Managing the Entitled Employee -- Influence and Motivational Tactics -- Methods -- Validity and Reliability -- Results -- Management Influence Tactics -- Motivational Tactics -- Characteristics of Entitled Employees -- Entitlement Sources -- Managerial Challenges -- Discussion and Future Research -- Conclusion -- References -- UNH Entitlement Study - Focus Group Questionnaire (Part II) -- Questions -- Constructing Brand Value of Museums -- Introduction -- Brand Marketing of the Museum -- Strategies for Museum Brand Marketing -- Method -- Research Framework -- Brand Identification -- Strategic Brand Analysis -- Consumer Analysis -- Analysis of the Competitors -- Self-analysis -- Core Identification -- Product -- Organization -- Personality -- Symbol -- Value Claims -- Brand Orientation -- Brand Rights and Interests -- Exclusive Brand Assets -- Protection and Authorization of Brand Asset Development -- Brand Marketing Communications -- Event Marketing -- Advertising Activities -- Physical Channels.
Public Relations -- Visiting Experience -- Online Interaction -- Strategic Cooperation -- Conclusions -- Clear Orientation, Goals, and Brand Identification -- Expanding Brand Marketing through Activities and Media Promotions -- Experiential Activity Propaganda yet to be Strengthened -- Growth Potential for Large-scale Intercity Festivals -- Partnership with Vendors to Sell Cultural Products -- Study Limitation -- References -- The Role of Grit in Enhancing Job Performance of Frontline Employees: The Moderating Role of Organizational Tenure -- Introduction -- Literature Review -- Grit -- Customer Orientation -- Job Satisfaction -- Job Performance -- Research Framework and Hypotheses -- The Relationships between Grit and Customer Orientation/Job Satisfaction -- The Relationships between Customer Orientation and Job Satisfaction/Job Performance -- The Relationships between Job Satisfaction and Job Performance -- The Moderating Role of Organizational Tenure -- Method -- Sampling -- Research Variables -- Results -- Sample Characteristics -- Reliability and Validity of Measurement -- Tests of Model Fit Indices -- Tests of Hypotheses -- Discussion -- Implications -- Limitations and Future Research -- References -- Residents' Attitude and Behavior Toward Legalizing Gambling in a Small Island: Case of Kinmen, Taiwan -- Introduction -- Purpose of the Study -- Methodology -- Research Framework -- Hypotheses -- Data Collection and Analysis -- Results and Discussions -- Sample Characteristics -- Hypotheses and Model Testing -- Discussions -- Conclusion -- References -- Memorable Travel Experiences: Qualitative Approach -- Introduction -- Research Method -- Participants -- Data Collection -- Data Analysis -- Results -- Social Interaction -- Destination Attractiveness -- Excitement -- Novelty -- Learning -- Conclusion -- References. Effects of Scuba Divers' Social Support on Happiness -- Introduction -- Social Support -- Leisure Involvement -- Happiness -- Methods -- Results -- Effect of Social Support on Leisure Involvement -- Effect of Social Support on Happiness -- Effect of Leisure Involvement on Happiness -- Relationships among Social Support, Leisure involvement, and Happiness -- Conclusion and Implication -- References -- Antecedences of Customer Loyalty in the Pakistani Hospitality Industry -- Introduction -- Customer Satisfaction and Customer Loyalty -- Customer Relationship -- Service Quality Expectation -- Product Innovation -- The Impact of Service Quality Expectation on Customer Loyalty -- Social Media as a Moderator -- Hypothesis -- Methodology -- Research Design -- Sampling Procedure -- Results -- Mediation Effect of Customer Satisfaction between Product Innovation and Customer Loyalty -- Mediation Effect of Customer Satisfaction between Customer Relationship Management and Customer Loyalty -- Conclusion and Limitation -- References -- RESEARCH NOTES -- The Impacts of Destination Knowledge and Destination Interest on Generation z's Memory of a New Tourism Destination -- Introduction -- Literature Review -- Advertisement and Consumer Learning -- Consumer Knowledge and New Product Learning -- Level of Interest and New Product Information Learning -- Methodology -- Study Design -- Sample -- Procedure -- Stimuli -- The Measurements -- Measurement of Destination Knowledge -- Measurement of the Level of Destination Interest -- Measurement of Recognition Test -- Data Analysis -- Results -- Discussion -- Implication, Limitation, and Future Research -- References -- Determinants of Hotel Room Prices in India -- Introduction -- Method -- Site Factors -- Swimming Pool -- Complimentary Breakfast -- Hotel Capacity -- Situational Factors -- Airport Distance -- Time of the Week. City Population and Cost of Living -- Hotel Reputation -- Regression Model -- Data and Summary Statistics -- Estimation -- Heteroscedasticity -- Feasible Generalized Least Squares -- Results -- Site Factors -- Situational Factors -- Impact of Reputation -- Conclusion -- Acknowledgments -- References -- The Concepts and Practices of Social Tourism in South Korea -- Introduction -- Brief History of Social Tourism -- Social Tourism Practices in European Countries -- Social Tourism Practices in Brazil -- Social Tourism Concepts in South Korea -- Types of Social Tourism Practices in Korea -- Culture and Art Activities -- Games -- Tours -- Media and Entertainments -- Conclusion -- Acknowledgment -- References -- Index. |
| Record Nr. | UNINA-9911126512003321 |
| Bingley, UK : , : Emerald Publishing Limited, , [2019] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Advances in hospitality and leisure . Vol. 15 / / edited by Joseph S. Chen
| Advances in hospitality and leisure . Vol. 15 / / edited by Joseph S. Chen |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | Bingley, UK : , : Emerald Publishing Limited, , [2019] |
| Descrizione fisica | 1 online resource (204 pages) |
| Disciplina | 647.94 |
| Collana | Advances in hospitality and leisure |
| Soggetto topico |
Hospitality industry
Leisure industry Tourism Business & Economics - Industries - Hospitality, Travel & Tourism |
| ISBN |
9781838679576
183867957X 9781838679552 1838679553 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Front Cover -- Advances in Hospitality and Leisure -- Copyright Page -- Contents -- List of Contributors -- Aims and Submission Guidelines -- FULL PAPERS -- Leadership and Tourism Development in Rural South-East Asia: Analysis of a Capacity-building Project in a Rural Community i... -- Introduction -- Literature Review -- Managing Stakeholders' Challenges -- Tourism in Timor-Leste -- Methodology -- The Research Site -- Staff Recruitment -- Staff Training -- Management -- Results of the Training Program -- Results -- Management and Operational Skills -- Village Politics and the Power Structure -- The Narrative of Tourism Development -- The Role of NGOs -- Matching Diverging Expectations -- Discussion -- Conclusion -- References -- Managing Entitled Employees in the Hospitality Industry: An Exploratory Study -- Introduction -- Literature Review -- Managing the Entitled Employee -- Influence and Motivational Tactics -- Methods -- Validity and Reliability -- Results -- Management Influence Tactics -- Motivational Tactics -- Characteristics of Entitled Employees -- Entitlement Sources -- Managerial Challenges -- Discussion and Future Research -- Conclusion -- References -- UNH Entitlement Study - Focus Group Questionnaire (Part II) -- Questions -- Constructing Brand Value of Museums -- Introduction -- Brand Marketing of the Museum -- Strategies for Museum Brand Marketing -- Method -- Research Framework -- Brand Identification -- Strategic Brand Analysis -- Consumer Analysis -- Analysis of the Competitors -- Self-analysis -- Core Identification -- Product -- Organization -- Personality -- Symbol -- Value Claims -- Brand Orientation -- Brand Rights and Interests -- Exclusive Brand Assets -- Protection and Authorization of Brand Asset Development -- Brand Marketing Communications -- Event Marketing -- Advertising Activities -- Physical Channels.
Public Relations -- Visiting Experience -- Online Interaction -- Strategic Cooperation -- Conclusions -- Clear Orientation, Goals, and Brand Identification -- Expanding Brand Marketing through Activities and Media Promotions -- Experiential Activity Propaganda yet to be Strengthened -- Growth Potential for Large-scale Intercity Festivals -- Partnership with Vendors to Sell Cultural Products -- Study Limitation -- References -- The Role of Grit in Enhancing Job Performance of Frontline Employees: The Moderating Role of Organizational Tenure -- Introduction -- Literature Review -- Grit -- Customer Orientation -- Job Satisfaction -- Job Performance -- Research Framework and Hypotheses -- The Relationships between Grit and Customer Orientation/Job Satisfaction -- The Relationships between Customer Orientation and Job Satisfaction/Job Performance -- The Relationships between Job Satisfaction and Job Performance -- The Moderating Role of Organizational Tenure -- Method -- Sampling -- Research Variables -- Results -- Sample Characteristics -- Reliability and Validity of Measurement -- Tests of Model Fit Indices -- Tests of Hypotheses -- Discussion -- Implications -- Limitations and Future Research -- References -- Residents' Attitude and Behavior Toward Legalizing Gambling in a Small Island: Case of Kinmen, Taiwan -- Introduction -- Purpose of the Study -- Methodology -- Research Framework -- Hypotheses -- Data Collection and Analysis -- Results and Discussions -- Sample Characteristics -- Hypotheses and Model Testing -- Discussions -- Conclusion -- References -- Memorable Travel Experiences: Qualitative Approach -- Introduction -- Research Method -- Participants -- Data Collection -- Data Analysis -- Results -- Social Interaction -- Destination Attractiveness -- Excitement -- Novelty -- Learning -- Conclusion -- References. Effects of Scuba Divers' Social Support on Happiness -- Introduction -- Social Support -- Leisure Involvement -- Happiness -- Methods -- Results -- Effect of Social Support on Leisure Involvement -- Effect of Social Support on Happiness -- Effect of Leisure Involvement on Happiness -- Relationships among Social Support, Leisure involvement, and Happiness -- Conclusion and Implication -- References -- Antecedences of Customer Loyalty in the Pakistani Hospitality Industry -- Introduction -- Customer Satisfaction and Customer Loyalty -- Customer Relationship -- Service Quality Expectation -- Product Innovation -- The Impact of Service Quality Expectation on Customer Loyalty -- Social Media as a Moderator -- Hypothesis -- Methodology -- Research Design -- Sampling Procedure -- Results -- Mediation Effect of Customer Satisfaction between Product Innovation and Customer Loyalty -- Mediation Effect of Customer Satisfaction between Customer Relationship Management and Customer Loyalty -- Conclusion and Limitation -- References -- RESEARCH NOTES -- The Impacts of Destination Knowledge and Destination Interest on Generation z's Memory of a New Tourism Destination -- Introduction -- Literature Review -- Advertisement and Consumer Learning -- Consumer Knowledge and New Product Learning -- Level of Interest and New Product Information Learning -- Methodology -- Study Design -- Sample -- Procedure -- Stimuli -- The Measurements -- Measurement of Destination Knowledge -- Measurement of the Level of Destination Interest -- Measurement of Recognition Test -- Data Analysis -- Results -- Discussion -- Implication, Limitation, and Future Research -- References -- Determinants of Hotel Room Prices in India -- Introduction -- Method -- Site Factors -- Swimming Pool -- Complimentary Breakfast -- Hotel Capacity -- Situational Factors -- Airport Distance -- Time of the Week. City Population and Cost of Living -- Hotel Reputation -- Regression Model -- Data and Summary Statistics -- Estimation -- Heteroscedasticity -- Feasible Generalized Least Squares -- Results -- Site Factors -- Situational Factors -- Impact of Reputation -- Conclusion -- Acknowledgments -- References -- The Concepts and Practices of Social Tourism in South Korea -- Introduction -- Brief History of Social Tourism -- Social Tourism Practices in European Countries -- Social Tourism Practices in Brazil -- Social Tourism Concepts in South Korea -- Types of Social Tourism Practices in Korea -- Culture and Art Activities -- Games -- Tours -- Media and Entertainments -- Conclusion -- Acknowledgment -- References -- Index. |
| Record Nr. | UNINA-9911145168603321 |
| Bingley, UK : , : Emerald Publishing Limited, , [2019] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Advances in hospitality and leisure . Volume 12 / / edited by Joseph S. Chen, Indiana University, Bloomington, IN, USA
| Advances in hospitality and leisure . Volume 12 / / edited by Joseph S. Chen, Indiana University, Bloomington, IN, USA |
| Edizione | [First edition.] |
| Pubbl/distr/stampa | United Kingdom : , : Emerald, , 2017 |
| Descrizione fisica | 1 online resource (xiv, 191 pages) : illustrations (chiefly color), maps |
| Disciplina | 650 |
| Collana | Advances in hospitality and leisure |
| Soggetto topico |
Hospitality industry
Leisure industry Tourism |
| ISBN | 1-78635-615-5 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Prelims -- Full papers -- Research notes. |
| Record Nr. | UNINA-9910154935403321 |
| United Kingdom : , : Emerald, , 2017 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Creating experience value in tourism / / edited by Nina K. Prebensen, Joseph S. Chen, Muzaffer S. Uysal
| Creating experience value in tourism / / edited by Nina K. Prebensen, Joseph S. Chen, Muzaffer S. Uysal |
| Edizione | [Second edition.] |
| Pubbl/distr/stampa | Wallingford, Oxfordshire, UK ; ; Boston, MA : , : CABI, , [2018] |
| Descrizione fisica | 1 online resource (367 pages) |
| Disciplina | 338.4791 |
| Soggetto topico |
Tourism - Psychological aspects
Tourists - Attitudes Tourists - Psychology |
| ISBN | 1-78639-505-3 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910627289903321 |
| Wallingford, Oxfordshire, UK ; ; Boston, MA : , : CABI, , [2018] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Creating experience value in tourism / / edited by Nina K. Prebensen, Joseph S. Chen, Muzaffer Uysal ; contributors, Levent Altinay [and twenty-nine others]
| Creating experience value in tourism / / edited by Nina K. Prebensen, Joseph S. Chen, Muzaffer Uysal ; contributors, Levent Altinay [and twenty-nine others] |
| Pubbl/distr/stampa | Wallingford, England ; ; Boston, Massachusetts : , : CABI, , 2014 |
| Descrizione fisica | 1 online resource (288 p.) |
| Disciplina |
338.4
338.4791 |
| Soggetto topico |
Tourism - Psychological aspects
Tourists - Attitudes Tourists - Psychology |
| ISBN | 1-78064-349-7 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Contents; Contributors; Preface; 1. Co-creation of Tourist Experience: Scope, Definition and Structure; 2. Dynamic Drivers of Tourist Experiences; 3. Tourist Experience Value: Tourist Experience and Life Satisfaction; 4. Conceptualization of Value Co-creation in the Tourism Context; 5. Why, Oh Why, Oh Why, Do People Travel Abroad?; 6. Revisiting Self-congruity Theory in Travel and Tourism; 7. Moving People: A Conceptual Framework for Understanding How Visitor Experiences can be enhanced by Mindful Attention to Interest; 8. Co-creation of Experience Value: A Tourist Behaviour Approach
9. Authenticity as a Value Co-creator of Tourism Experiences10. Experience Co-creation Depends on Rapport-building: Training Implications for the Service Frontline; 11. Approaches for the Evaluation of Visitor Experiences at Tourist Attractions; 12. Storytelling in a Co-creation Perspective; 13. Tourist Information Search: A DIY Approach to Creating Experience Value; 14. Co-creation of Value and Social Media: How?; 15. Prices and Value in Co-produced Hospitality and Tourism Experiences; 16. Value Creation: A Tourism Mobilities Perspective 17. Guide Performance: Co-created Experiences for Tourist Immersion18. Value Creation and Co-creation in Tourist Experiences: An East Asian Cultural Knowledge Framework Approach; 19. Challenges and Future Research Directions; Index; A; B; C; D; E; F; G; H; I; J; L; M; N; O; P; Q; R; S; T; U; V; W |
| Record Nr. | UNINA-9910627286503321 |
| Wallingford, England ; ; Boston, Massachusetts : , : CABI, , 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||