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Achieving service excellence : maximizing enterprise performance through innovation and technology / / C.M. Chang
| Achieving service excellence : maximizing enterprise performance through innovation and technology / / C.M. Chang |
| Autore | Chang C. M (Ching Ming), <1935-> |
| Edizione | [First edition.] |
| Pubbl/distr/stampa | New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2014 |
| Descrizione fisica | 1 online resource (148 p.) |
| Disciplina | 338.4 |
| Collana | Service systems and innovations in business and society collection |
| Soggetto topico | Service industries |
| Soggetto genere / forma | Electronic books. |
| Soggetto non controllato |
strategic differentiation
operational excellence service excellence engineers and service professionals skills and knowledge innovation and technology |
| ISBN | 1-60649-545-3 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Preface -- 1. Service growth -- 2. Strategic differentiation -- 3. Operational excellence -- 4. Take charge, conclusions -- Notes -- References -- Index. |
| Record Nr. | UNINA-9910453475403321 |
Chang C. M (Ching Ming), <1935->
|
||
| New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Achieving service excellence : maximizing enterprise performance through innovation and technology / / C.M. Chang
| Achieving service excellence : maximizing enterprise performance through innovation and technology / / C.M. Chang |
| Autore | Chang C. M (Ching Ming), <1935-> |
| Edizione | [First edition.] |
| Pubbl/distr/stampa | New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2014 |
| Descrizione fisica | 1 online resource (148 p.) |
| Disciplina | 338.4 |
| Collana | Service systems and innovations in business and society collection |
| Soggetto topico | Service industries |
| Soggetto non controllato |
strategic differentiation
operational excellence service excellence engineers and service professionals skills and knowledge innovation and technology |
| ISBN | 1-60649-545-3 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Preface -- 1. Service growth -- 2. Strategic differentiation -- 3. Operational excellence -- 4. Take charge, conclusions -- Notes -- References -- Index. |
| Record Nr. | UNINA-9910790855103321 |
|
Chang C. M (Ching Ming), <1935->
|
||
| New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Achieving service excellence : maximizing enterprise performance through innovation and technology / / C.M. Chang
| Achieving service excellence : maximizing enterprise performance through innovation and technology / / C.M. Chang |
| Autore | Chang C. M (Ching Ming), <1935-> |
| Edizione | [First edition.] |
| Pubbl/distr/stampa | New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2014 |
| Descrizione fisica | 1 online resource (148 p.) |
| Disciplina | 338.4 |
| Collana | Service systems and innovations in business and society collection |
| Soggetto topico | Service industries |
| Soggetto non controllato |
strategic differentiation
operational excellence service excellence engineers and service professionals skills and knowledge innovation and technology |
| ISBN | 1-60649-545-3 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Preface -- 1. Service growth -- 2. Strategic differentiation -- 3. Operational excellence -- 4. Take charge, conclusions -- Notes -- References -- Index. |
| Record Nr. | UNINA-9910819553603321 |
|
Chang C. M (Ching Ming), <1935->
|
||
| New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Service systems management and engineering : creating strategic differentiation and operational excellence / / C. M. Chang, The State University of New York at Buffalo
| Service systems management and engineering : creating strategic differentiation and operational excellence / / C. M. Chang, The State University of New York at Buffalo |
| Autore | Chang C. M (Ching Ming), <1935-> |
| Pubbl/distr/stampa | Hoboken, New Jersey : , : John Wiley & Sons, Inc., , 2018 |
| Descrizione fisica | 1 online resource (908 pages) : illustrations |
| Disciplina | 620.001171 |
| Soggetto topico |
Systems engineering
Management information systems Service industries - Information technology - Management |
| ISBN |
1-119-50754-5
0-470-90020-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910139395803321 |
|
Chang C. M (Ching Ming), <1935->
|
||
| Hoboken, New Jersey : , : John Wiley & Sons, Inc., , 2018 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||