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Measuring library performance : principles and techniques / / Peter Brophy
| Measuring library performance : principles and techniques / / Peter Brophy |
| Autore | Brophy Peter <1950-> |
| Pubbl/distr/stampa | London : , : Facet, , 2006 |
| Descrizione fisica | 1 online resource (266 p.) |
| Disciplina | 025.58 |
| Soggetto topico |
Public services (Libraries) - Evaluation
Libraries - Evaluation |
| Soggetto genere / forma | Electronic books. |
| ISBN | 1-85604-988-4 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Title page; Contents; List of figures; List of tables; Preface; Acronyms and abbreviations; 1 Background; Introduction; The library in society; Delivering library services; Electronic services; What is being measured?; Types of evaluation; The cost of measurement; Undertaking performance measurement; Trustworthiness; Ethical considerations; Conclusion; Resources; References; 2 Theoretical considerations; Introduction; Causal relationships; Theoretical perspectives 1: the positivist standpoint; Theoretical perspectives 2: the relativist standpoint; Research methods; Action research
Evidence-based practiceNarrative-based practice; Conclusion; Resources; References; 3 User satisfaction; Introduction; Satisfaction; User surveys; Attributes of customer satisfaction; Customer expectations; LibQUAL+TM; Public library user satisfaction; Specific methodologies; Conclusion; Resources; References; 4 Impact on users; Introduction; What is 'impact'?; Collecting data on impact; Assessing impact; The impact of electronic services; Surrogate measures of impact; Impact on learning; Enhancing student performance; Information literacy; Conclusion; Resources; References 5 Social and economic impactIntroduction; Social impact; Economic impact; Conclusion; Resources; References; 6 Inputs; Introduction; The library profile; Library statistics; Content: acquisition, use and review; Electronic resource usage; Data consistency; Selection of free online resources; Collection strength; Conclusion; Resources; References; 7 Processes; Introduction; Throughputs; The ISO 9000 standard; Business process reengineering; Electronic delivery; Conclusion; Resources; References; 8 Outputs; Introduction; Usage of library materials; Usage of websites; Presentation via the web UsabilityConclusion; Resources; References; 9 Staff; Introduction; Staff surveys; Appraisal; Investors in People; Reflective practitioners; Conclusion; Resources; References; 10 Infrastructure; Introduction; The library building; ICT systems infrastructure; Other considerations; Conclusion; Resources; References; 11 Services for all; Introduction; Personalization; Group differentiation; Accessibility for users with disabilities; Guidelines and standards; Conclusion; Resources; References; 12 Benchmarking; Introduction; Benchmarking defined; Types of benchmarking; The benchmarking wheel Benchmarking and quality managementBenchmarking and libraries; Benchmarking in practice; Benchmarking and service improvement: the evidence; Limitations of benchmarking; Conclusion; Resources; Resources; References; 13 The balanced scorecard; Introduction; Defining the balanced scorecard; Library implementations of the balanced scorecard; Conclusion; Resources; References; 14 Standards; Introduction; Public library service standards; Academic library standards; Other sectors; International, cross-sectoral standards; Conclusion; Resources; References; Appendix 1 Data collection methods Introduction |
| Record Nr. | UNINA-9910511635003321 |
Brophy Peter <1950->
|
||
| London : , : Facet, , 2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Measuring library performance : principles and techniques / / Peter Brophy [[electronic resource]]
| Measuring library performance : principles and techniques / / Peter Brophy [[electronic resource]] |
| Autore | Brophy Peter <1950-> |
| Pubbl/distr/stampa | London : , : Facet, , 2006 |
| Descrizione fisica | 1 online resource (xxiii, 242 pages) : digital, PDF file(s) |
| Disciplina | 025.58 |
| Soggetto topico |
Public services (Libraries) - Evaluation
Libraries - Evaluation |
| ISBN | 1-85604-988-4 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Title page; Contents; List of figures; List of tables; Preface; Acronyms and abbreviations; 1 Background; Introduction; The library in society; Delivering library services; Electronic services; What is being measured?; Types of evaluation; The cost of measurement; Undertaking performance measurement; Trustworthiness; Ethical considerations; Conclusion; Resources; References; 2 Theoretical considerations; Introduction; Causal relationships; Theoretical perspectives 1: the positivist standpoint; Theoretical perspectives 2: the relativist standpoint; Research methods; Action research
Evidence-based practiceNarrative-based practice; Conclusion; Resources; References; 3 User satisfaction; Introduction; Satisfaction; User surveys; Attributes of customer satisfaction; Customer expectations; LibQUAL+TM; Public library user satisfaction; Specific methodologies; Conclusion; Resources; References; 4 Impact on users; Introduction; What is 'impact'?; Collecting data on impact; Assessing impact; The impact of electronic services; Surrogate measures of impact; Impact on learning; Enhancing student performance; Information literacy; Conclusion; Resources; References 5 Social and economic impactIntroduction; Social impact; Economic impact; Conclusion; Resources; References; 6 Inputs; Introduction; The library profile; Library statistics; Content: acquisition, use and review; Electronic resource usage; Data consistency; Selection of free online resources; Collection strength; Conclusion; Resources; References; 7 Processes; Introduction; Throughputs; The ISO 9000 standard; Business process reengineering; Electronic delivery; Conclusion; Resources; References; 8 Outputs; Introduction; Usage of library materials; Usage of websites; Presentation via the web UsabilityConclusion; Resources; References; 9 Staff; Introduction; Staff surveys; Appraisal; Investors in People; Reflective practitioners; Conclusion; Resources; References; 10 Infrastructure; Introduction; The library building; ICT systems infrastructure; Other considerations; Conclusion; Resources; References; 11 Services for all; Introduction; Personalization; Group differentiation; Accessibility for users with disabilities; Guidelines and standards; Conclusion; Resources; References; 12 Benchmarking; Introduction; Benchmarking defined; Types of benchmarking; The benchmarking wheel Benchmarking and quality managementBenchmarking and libraries; Benchmarking in practice; Benchmarking and service improvement: the evidence; Limitations of benchmarking; Conclusion; Resources; Resources; References; 13 The balanced scorecard; Introduction; Defining the balanced scorecard; Library implementations of the balanced scorecard; Conclusion; Resources; References; 14 Standards; Introduction; Public library service standards; Academic library standards; Other sectors; International, cross-sectoral standards; Conclusion; Resources; References; Appendix 1 Data collection methods Introduction |
| Record Nr. | UNINA-9910790986803321 |
|
Brophy Peter <1950->
|
||
| London : , : Facet, , 2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Measuring library performance : principles and techniques / / Peter Brophy [[electronic resource]]
| Measuring library performance : principles and techniques / / Peter Brophy [[electronic resource]] |
| Autore | Brophy Peter <1950-> |
| Pubbl/distr/stampa | London : , : Facet, , 2006 |
| Descrizione fisica | 1 online resource (xxiii, 242 pages) : digital, PDF file(s) |
| Disciplina | 025.58 |
| Soggetto topico |
Public services (Libraries) - Evaluation
Libraries - Evaluation |
| ISBN | 1-85604-988-4 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Title page; Contents; List of figures; List of tables; Preface; Acronyms and abbreviations; 1 Background; Introduction; The library in society; Delivering library services; Electronic services; What is being measured?; Types of evaluation; The cost of measurement; Undertaking performance measurement; Trustworthiness; Ethical considerations; Conclusion; Resources; References; 2 Theoretical considerations; Introduction; Causal relationships; Theoretical perspectives 1: the positivist standpoint; Theoretical perspectives 2: the relativist standpoint; Research methods; Action research
Evidence-based practiceNarrative-based practice; Conclusion; Resources; References; 3 User satisfaction; Introduction; Satisfaction; User surveys; Attributes of customer satisfaction; Customer expectations; LibQUAL+TM; Public library user satisfaction; Specific methodologies; Conclusion; Resources; References; 4 Impact on users; Introduction; What is 'impact'?; Collecting data on impact; Assessing impact; The impact of electronic services; Surrogate measures of impact; Impact on learning; Enhancing student performance; Information literacy; Conclusion; Resources; References 5 Social and economic impactIntroduction; Social impact; Economic impact; Conclusion; Resources; References; 6 Inputs; Introduction; The library profile; Library statistics; Content: acquisition, use and review; Electronic resource usage; Data consistency; Selection of free online resources; Collection strength; Conclusion; Resources; References; 7 Processes; Introduction; Throughputs; The ISO 9000 standard; Business process reengineering; Electronic delivery; Conclusion; Resources; References; 8 Outputs; Introduction; Usage of library materials; Usage of websites; Presentation via the web UsabilityConclusion; Resources; References; 9 Staff; Introduction; Staff surveys; Appraisal; Investors in People; Reflective practitioners; Conclusion; Resources; References; 10 Infrastructure; Introduction; The library building; ICT systems infrastructure; Other considerations; Conclusion; Resources; References; 11 Services for all; Introduction; Personalization; Group differentiation; Accessibility for users with disabilities; Guidelines and standards; Conclusion; Resources; References; 12 Benchmarking; Introduction; Benchmarking defined; Types of benchmarking; The benchmarking wheel Benchmarking and quality managementBenchmarking and libraries; Benchmarking in practice; Benchmarking and service improvement: the evidence; Limitations of benchmarking; Conclusion; Resources; Resources; References; 13 The balanced scorecard; Introduction; Defining the balanced scorecard; Library implementations of the balanced scorecard; Conclusion; Resources; References; 14 Standards; Introduction; Public library service standards; Academic library standards; Other sectors; International, cross-sectoral standards; Conclusion; Resources; References; Appendix 1 Data collection methods Introduction |
| Record Nr. | UNINA-9910820393203321 |
|
Brophy Peter <1950->
|
||
| London : , : Facet, , 2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Narrative-based practice [[electronic resource] /] / by Peter Brophy
| Narrative-based practice [[electronic resource] /] / by Peter Brophy |
| Autore | Brophy Peter <1950-> |
| Pubbl/distr/stampa | Aldershot, Hants, England ; ; Burlington, VT, : Ashgate Pub., 2009 |
| Descrizione fisica | 1 online resource (198 p.) |
| Disciplina |
001.42
306.44 |
| Soggetto topico |
Discourse analysis, Narrative - Social aspects
Narration (Rhetoric) - Social aspects Storytelling |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-317-09040-3
1-317-09039-X 1-281-96871-4 9786611968717 0-7546-8072-X |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Cover; Contents; List of Figures; Preface; 1 Evidence-based Practice; 2 Theorectical Background; 3 The Nature of Narrative; 4 Learning; 5 Knowledge and Knowledge Management; 6 Narrative in Virtual Worlds; 7 Narrative in Organisations; 8 Narrative-based Practice; Appendix 1 Telling the Story; Appendix 2 The History of the Future: Storytelling in Team Building and Forward Planning; Appendix 3 'I, the Customer': Using Storytelling to Reach Understanding of Customer Experiences; Bibliography; Index |
| Record Nr. | UNINA-9910454553803321 |
|
Brophy Peter <1950->
|
||
| Aldershot, Hants, England ; ; Burlington, VT, : Ashgate Pub., 2009 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Narrative-based practice [[electronic resource] /] / by Peter Brophy
| Narrative-based practice [[electronic resource] /] / by Peter Brophy |
| Autore | Brophy Peter <1950-> |
| Pubbl/distr/stampa | Aldershot, Hants, England ; ; Burlington, VT, : Ashgate Pub., 2009 |
| Descrizione fisica | 1 online resource (198 p.) |
| Disciplina |
001.42
306.44 |
| Soggetto topico |
Discourse analysis, Narrative - Social aspects
Narration (Rhetoric) - Social aspects Storytelling |
| ISBN |
1-315-59731-4
1-317-09040-3 1-317-09039-X 1-281-96871-4 9786611968717 0-7546-8072-X |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Cover; Contents; List of Figures; Preface; 1 Evidence-based Practice; 2 Theorectical Background; 3 The Nature of Narrative; 4 Learning; 5 Knowledge and Knowledge Management; 6 Narrative in Virtual Worlds; 7 Narrative in Organisations; 8 Narrative-based Practice; Appendix 1 Telling the Story; Appendix 2 The History of the Future: Storytelling in Team Building and Forward Planning; Appendix 3 'I, the Customer': Using Storytelling to Reach Understanding of Customer Experiences; Bibliography; Index |
| Record Nr. | UNINA-9910782740003321 |
|
Brophy Peter <1950->
|
||
| Aldershot, Hants, England ; ; Burlington, VT, : Ashgate Pub., 2009 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Narrative-based practice [[electronic resource] /] / by Peter Brophy
| Narrative-based practice [[electronic resource] /] / by Peter Brophy |
| Autore | Brophy Peter <1950-> |
| Pubbl/distr/stampa | Aldershot, Hants, England ; ; Burlington, VT, : Ashgate Pub., 2009 |
| Descrizione fisica | 1 online resource (198 p.) |
| Disciplina |
001.42
306.44 |
| Soggetto topico |
Discourse analysis, Narrative - Social aspects
Narration (Rhetoric) - Social aspects Storytelling |
| ISBN |
1-315-59731-4
1-317-09040-3 1-317-09039-X 1-281-96871-4 9786611968717 0-7546-8072-X |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Cover; Contents; List of Figures; Preface; 1 Evidence-based Practice; 2 Theorectical Background; 3 The Nature of Narrative; 4 Learning; 5 Knowledge and Knowledge Management; 6 Narrative in Virtual Worlds; 7 Narrative in Organisations; 8 Narrative-based Practice; Appendix 1 Telling the Story; Appendix 2 The History of the Future: Storytelling in Team Building and Forward Planning; Appendix 3 'I, the Customer': Using Storytelling to Reach Understanding of Customer Experiences; Bibliography; Index |
| Record Nr. | UNINA-9910816095003321 |
|
Brophy Peter <1950->
|
||
| Aldershot, Hants, England ; ; Burlington, VT, : Ashgate Pub., 2009 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||