Dental reception and practice management [[electronic resource] /] / Glenys Bridges |
Autore | Bridges Glenys <1956-> |
Pubbl/distr/stampa | Oxford, : Blackwell Munksgaard, 2006 |
Descrizione fisica | 1 online resource (232 p.) |
Disciplina | 617.60068 |
Soggetto topico |
Dental offices - Management
Receptionists |
Soggetto genere / forma | Electronic books. |
ISBN |
1-281-21505-8
9786611215057 0-470-76391-4 0-470-75968-2 1-4051-7212-6 |
Formato | Materiale a stampa |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Nota di contenuto |
Dental Reception and Practice Management; Contents; About the Author; Special Acknowledgements; Introduction; Section 1: Overview of Dental Care Administration; 1 Understanding the Culture of Dental Care; History of the non-clinical dental team; The ethos and ethics of dental care; Dental reception skills; Practice management skills; 2 Who's Who in the Dental Team; The team; Official bodies within dentistry; Representative bodies; Section 2: Front-of-house Skills; 3 Front-of-house Communication; Communicating with colleagues; Communicating with patients; Communicating with suppliers
4 Understanding Patients' RightsConfidentiality; Informed consent to treatment; Permitted duties; Clinical Governance; 5 Workplace Safety; Dealing with difficult people; Health and safety; Cross-infection control; 6 Using the Appointment Book; Booking treatments; What you need to know when booking appointments; 7 Administrative Skills; Administrative systems; Patient recalls; Handling patient complaints; 8 Patient Payment Plans; Patient payments; NHS and private care options; Sales of dental goods; 9 Computers in Dentistry; Using computers for dental administration; Use of Microsoft programs E-mails and messaging10 Dental Terminology; Dental charting; Glossary; Section 3: Planning and Managing Dental Services; 11 Managing People; The tactical management process; Motivation; Leadership; Staff selection; New staff inductions; Staff appraisals; 12 Planning and Managing Dental Services; Policy development; Marketing dental services; Risk management; Financial management; The business plan; General Bibliography; Websites; Index |
Record Nr. | UNINA-9910145450103321 |
Bridges Glenys <1956-> | ||
Oxford, : Blackwell Munksgaard, 2006 | ||
Materiale a stampa | ||
Lo trovi qui: Univ. Federico II | ||
|
Dental reception and practice management [[electronic resource] /] / Glenys Bridges |
Autore | Bridges Glenys <1956-> |
Pubbl/distr/stampa | Oxford, : Blackwell Munksgaard, 2006 |
Descrizione fisica | 1 online resource (232 p.) |
Disciplina | 617.60068 |
Soggetto topico |
Dental offices - Management
Receptionists |
ISBN |
1-281-21505-8
9786611215057 0-470-76391-4 0-470-75968-2 1-4051-7212-6 |
Formato | Materiale a stampa |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Nota di contenuto |
Dental Reception and Practice Management; Contents; About the Author; Special Acknowledgements; Introduction; Section 1: Overview of Dental Care Administration; 1 Understanding the Culture of Dental Care; History of the non-clinical dental team; The ethos and ethics of dental care; Dental reception skills; Practice management skills; 2 Who's Who in the Dental Team; The team; Official bodies within dentistry; Representative bodies; Section 2: Front-of-house Skills; 3 Front-of-house Communication; Communicating with colleagues; Communicating with patients; Communicating with suppliers
4 Understanding Patients' RightsConfidentiality; Informed consent to treatment; Permitted duties; Clinical Governance; 5 Workplace Safety; Dealing with difficult people; Health and safety; Cross-infection control; 6 Using the Appointment Book; Booking treatments; What you need to know when booking appointments; 7 Administrative Skills; Administrative systems; Patient recalls; Handling patient complaints; 8 Patient Payment Plans; Patient payments; NHS and private care options; Sales of dental goods; 9 Computers in Dentistry; Using computers for dental administration; Use of Microsoft programs E-mails and messaging10 Dental Terminology; Dental charting; Glossary; Section 3: Planning and Managing Dental Services; 11 Managing People; The tactical management process; Motivation; Leadership; Staff selection; New staff inductions; Staff appraisals; 12 Planning and Managing Dental Services; Policy development; Marketing dental services; Risk management; Financial management; The business plan; General Bibliography; Websites; Index |
Record Nr. | UNISA-996218603003316 |
Bridges Glenys <1956-> | ||
Oxford, : Blackwell Munksgaard, 2006 | ||
Materiale a stampa | ||
Lo trovi qui: Univ. di Salerno | ||
|
Dental reception and practice management [[electronic resource] /] / Glenys Bridges |
Autore | Bridges Glenys <1956-> |
Pubbl/distr/stampa | Oxford, : Blackwell Munksgaard, 2006 |
Descrizione fisica | 1 online resource (232 p.) |
Disciplina | 617.60068 |
Soggetto topico |
Dental offices - Management
Receptionists |
ISBN |
1-281-21505-8
9786611215057 0-470-76391-4 0-470-75968-2 1-4051-7212-6 |
Formato | Materiale a stampa |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Nota di contenuto |
Dental Reception and Practice Management; Contents; About the Author; Special Acknowledgements; Introduction; Section 1: Overview of Dental Care Administration; 1 Understanding the Culture of Dental Care; History of the non-clinical dental team; The ethos and ethics of dental care; Dental reception skills; Practice management skills; 2 Who's Who in the Dental Team; The team; Official bodies within dentistry; Representative bodies; Section 2: Front-of-house Skills; 3 Front-of-house Communication; Communicating with colleagues; Communicating with patients; Communicating with suppliers
4 Understanding Patients' RightsConfidentiality; Informed consent to treatment; Permitted duties; Clinical Governance; 5 Workplace Safety; Dealing with difficult people; Health and safety; Cross-infection control; 6 Using the Appointment Book; Booking treatments; What you need to know when booking appointments; 7 Administrative Skills; Administrative systems; Patient recalls; Handling patient complaints; 8 Patient Payment Plans; Patient payments; NHS and private care options; Sales of dental goods; 9 Computers in Dentistry; Using computers for dental administration; Use of Microsoft programs E-mails and messaging10 Dental Terminology; Dental charting; Glossary; Section 3: Planning and Managing Dental Services; 11 Managing People; The tactical management process; Motivation; Leadership; Staff selection; New staff inductions; Staff appraisals; 12 Planning and Managing Dental Services; Policy development; Marketing dental services; Risk management; Financial management; The business plan; General Bibliography; Websites; Index |
Record Nr. | UNINA-9910830409303321 |
Bridges Glenys <1956-> | ||
Oxford, : Blackwell Munksgaard, 2006 | ||
Materiale a stampa | ||
Lo trovi qui: Univ. Federico II | ||
|
Dental reception and practice management / / Glenys Bridges |
Autore | Bridges Glenys <1956-> |
Pubbl/distr/stampa | Oxford, : Blackwell Munksgaard, 2006 |
Descrizione fisica | 1 online resource (232 p.) |
Disciplina | 617.60068 |
Soggetto topico |
Dental offices - Management
Receptionists |
ISBN |
1-281-21505-8
9786611215057 0-470-76391-4 0-470-75968-2 1-4051-7212-6 |
Formato | Materiale a stampa |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Nota di contenuto |
Dental Reception and Practice Management; Contents; About the Author; Special Acknowledgements; Introduction; Section 1: Overview of Dental Care Administration; 1 Understanding the Culture of Dental Care; History of the non-clinical dental team; The ethos and ethics of dental care; Dental reception skills; Practice management skills; 2 Who's Who in the Dental Team; The team; Official bodies within dentistry; Representative bodies; Section 2: Front-of-house Skills; 3 Front-of-house Communication; Communicating with colleagues; Communicating with patients; Communicating with suppliers
4 Understanding Patients' RightsConfidentiality; Informed consent to treatment; Permitted duties; Clinical Governance; 5 Workplace Safety; Dealing with difficult people; Health and safety; Cross-infection control; 6 Using the Appointment Book; Booking treatments; What you need to know when booking appointments; 7 Administrative Skills; Administrative systems; Patient recalls; Handling patient complaints; 8 Patient Payment Plans; Patient payments; NHS and private care options; Sales of dental goods; 9 Computers in Dentistry; Using computers for dental administration; Use of Microsoft programs E-mails and messaging10 Dental Terminology; Dental charting; Glossary; Section 3: Planning and Managing Dental Services; 11 Managing People; The tactical management process; Motivation; Leadership; Staff selection; New staff inductions; Staff appraisals; 12 Planning and Managing Dental Services; Policy development; Marketing dental services; Risk management; Financial management; The business plan; General Bibliography; Websites; Index |
Record Nr. | UNINA-9910877388603321 |
Bridges Glenys <1956-> | ||
Oxford, : Blackwell Munksgaard, 2006 | ||
Materiale a stampa | ||
Lo trovi qui: Univ. Federico II | ||
|
Dental reception and supervisory management / / Glenys Bridges |
Autore | Bridges Glenys <1956-> |
Edizione | [2nd ed.] |
Pubbl/distr/stampa | Hoboken, New Jersey : , : John Wiley & Sons, Inc., , [2019] |
Descrizione fisica | 1 online resource |
Disciplina | 617.60233 |
Soggetto topico |
Dental auxiliary personnel
Dental offices - Management |
ISBN |
1-119-51302-2
1-119-51296-4 1-119-51306-5 |
Formato | Materiale a stampa |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Nota di contenuto | The ongoing development of dental care services -- Administration -- Marketing -- Financial administration -- Staff selection -- Quality management -- Working as a team -- Team meetings -- Safety and wellbeing -- Customer care -- Treatment coordination -- Computers. |
Record Nr. | UNINA-9910555284403321 |
Bridges Glenys <1956-> | ||
Hoboken, New Jersey : , : John Wiley & Sons, Inc., , [2019] | ||
Materiale a stampa | ||
Lo trovi qui: Univ. Federico II | ||
|
Dental reception and supervisory management / / Glenys Bridges |
Autore | Bridges Glenys <1956-> |
Edizione | [2nd ed.] |
Pubbl/distr/stampa | Hoboken, New Jersey : , : John Wiley & Sons, Inc., , [2019] |
Descrizione fisica | 1 online resource |
Disciplina | 617.60233 |
Soggetto topico |
Dental auxiliary personnel
Dental offices - Management |
ISBN |
1-119-51302-2
1-119-51296-4 1-119-51306-5 |
Formato | Materiale a stampa |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Nota di contenuto | The ongoing development of dental care services -- Administration -- Marketing -- Financial administration -- Staff selection -- Quality management -- Working as a team -- Team meetings -- Safety and wellbeing -- Customer care -- Treatment coordination -- Computers. |
Record Nr. | UNINA-9910831096103321 |
Bridges Glenys <1956-> | ||
Hoboken, New Jersey : , : John Wiley & Sons, Inc., , [2019] | ||
Materiale a stampa | ||
Lo trovi qui: Univ. Federico II | ||
|