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Beyond the familiar : long-term growth through customer focus and innovation / / by Patrick Barwise and Sean Meehan
Beyond the familiar : long-term growth through customer focus and innovation / / by Patrick Barwise and Sean Meehan
Autore Barwise Patrick
Pubbl/distr/stampa Chichester, West Sussex, England : , : Jossey-Bass, , 2011
Descrizione fisica 1 online resource (186 p.)
Disciplina 658.8/12
658.812
Soggetto topico Customer services
Success in business
Soggetto genere / forma Electronic books.
ISBN 0-470-97650-0
1-119-99255-9
1-119-99380-6
Classificazione BUS000000
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto BEYOND THE FAMILIAR: Long-Term Growth through Customer Focus and Innovation; Table of Contents; Preface; Acknowledgements; CHAPTER ONE: WHAT EVERY CEO WANTS; CHAPTER TWO: YOUR PROMISE TO THE CUSTOMER; CHAPTER THREE: DELIVERING TODAY'S PROMISE BETTER AND BETTER EVERY DAY; CHAPTER FOUR: DRIVING THE MARKET BY RELENTLESSLY IMPROVING THE PROMISE; CHAPTER FIVE: INNOVATING BEYOND THE FAMILIAR; CHAPTER SIX: OPENING UP: WHAT LEADERS MUST DO; POSTSCRIPT; END NOTES; INDEX; About the Authors
Record Nr. UNINA-9910130556303321
Barwise Patrick  
Chichester, West Sussex, England : , : Jossey-Bass, , 2011
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Beyond the familiar : long-term growth through customer focus and innovation / / by Patrick Barwise and Sean Meehan
Beyond the familiar : long-term growth through customer focus and innovation / / by Patrick Barwise and Sean Meehan
Autore Barwise Patrick
Pubbl/distr/stampa Chichester, West Sussex, England : , : Jossey-Bass, , 2011
Descrizione fisica 1 online resource (186 p.)
Disciplina 658.8/12
658.812
Soggetto topico Customer services
Success in business
ISBN 0-470-97650-0
1-119-99255-9
1-119-99380-6
Classificazione BUS000000
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto BEYOND THE FAMILIAR: Long-Term Growth through Customer Focus and Innovation; Table of Contents; Preface; Acknowledgements; CHAPTER ONE: WHAT EVERY CEO WANTS; CHAPTER TWO: YOUR PROMISE TO THE CUSTOMER; CHAPTER THREE: DELIVERING TODAY'S PROMISE BETTER AND BETTER EVERY DAY; CHAPTER FOUR: DRIVING THE MARKET BY RELENTLESSLY IMPROVING THE PROMISE; CHAPTER FIVE: INNOVATING BEYOND THE FAMILIAR; CHAPTER SIX: OPENING UP: WHAT LEADERS MUST DO; POSTSCRIPT; END NOTES; INDEX; About the Authors
Record Nr. UNINA-9910830277003321
Barwise Patrick  
Chichester, West Sussex, England : , : Jossey-Bass, , 2011
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui