| Autore |
Bailey-Hughes Brenda
|
| Pubbl/distr/stampa |
Menlo Park, CA, : Crisp, c1998
|
| Descrizione fisica |
1 online resource (102 p.)
|
| Disciplina |
651.3
|
| Collana |
A Fifty-minute series book
|
| Soggetto topico |
Administrative assistants
Office management
|
| ISBN |
1-4175-2463-4
|
| Formato |
Materiale a stampa  |
| Livello bibliografico |
Monografia |
| Lingua di pubblicazione |
eng
|
| Nota di contenuto |
TITLE -- COPYRIGHT -- ABOUT THE AUTHOR -- CONTENTS -- Introduction -- WHO IS THE ADMINISTRATIVE ASSISTANT? -- CHECKLIST OF RESPONSIBILITIES -- Assist Managers -- Supervise Office Operations and Support Staff -- Provide Information -- CHAPTER 1 Wearing Many Hats -- MANAGING MULTIPLE ROLES -- SUGGESTED RESPONSES -- WHAT HATS DO OTHERS SEE YOU WEARING? -- WHAT YOUR MANAGER EXPECTS -- Clarify Expectations -- Work-Style Preferences -- See the Big Picture -- CHAPTER 2 Assisting the Manager -- ARE THEY LOST WITHOUT YOU? -- ANTICIPATE NEEDS -- POSSIBLE RESPONSES -- ACT AS A COMMUNICATION LIAISON -- MAKING THE CONNECTION -- 1. S-R: Sender-Receiver -- 2. Message -- 3. Means -- 4. Feedback -- 5. Context -- 6. Noise -- 7. Mental Filters -- ACT AS A COMMUNICATION BUFFER -- Possible Responses -- BUFFERING THE UNPLEASANT CALL -- TAKE OVER PROJECTS FOR YOUR BOSS -- Responsibility Gray Areas -- TAKING OVER WITHOUT OVER-BEARING -- CHAPTER 3 Supervising Office Operations and Support Staff -- ARE YOU READY TO BE A SUPERVISOR? -- SUPERVISORY SKILLS SELF-ASSESSMENT -- SUGGESTED COURSES OF ACTION -- SEVEN SUPERVISORY CHALLENGES -- CHALLENGE #1: I DON'T WANT TO SOUND BOSSY -- SOLUTION: Understand your role -- CHALLENGE #2: PEOPLE DON'T DO THINGS THE WAY I ASK THEM -- SOLUTION: Give clear instructions -- Suggested Instructions -- CHALLENGE #3: IT'S EASIER TO DO THINGS MYSELF THAN TO ASK SOMEONE ELSE -- SOLUTION: Delegate -- CHALLENGE #4: NO ONE LISTENS TO ME -- SOLUTION: Enlist employee cooperation -- Build Your Credibility -- CHALLENGE #5: I DON'T KNOW WHAT TO DO WHEN EMPLOYEES ARE IN CONFLICT -- SOLUTION: Intervene -- CHALLENGE #6: EMPLOYEES GO OVER MY HEAD -- SOLUTION: Elicit support from the "top" -- CHALLENGE #7: SUPERVISING FORMER PEERS -- SOLUTION: Clarify roles -- CHAPTER 4 Providing Information -- ARE YOU A WEALTH OF INFORMATION? -- DEVELOPING THE DETECTIVE HAT.
SHARING THE INFORMATION -- CHAPTER 5 Special Concerns of the Administrative Assistant -- PERSONAL REQUESTS -- WORK OVERLOAD -- TIME-SAVING TIPS -- MAKING TIME -- DEALING WITH INTERRUPTIONS -- SUGGESTIONS FOR MANAGING INTERRUPTIONS -- SUPPORTING TWO OR MORE PEOPLE -- CONCLUSION.
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| Record Nr. | UNINA-9910818893603321 |
Info
The administrative assistant [[electronic resource] /] / Brenda Bailey-Hughes
