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Assessing satisfaction in health and long term care [[electronic resource] ] : practical approaches to hearing the voices of consumers / / Robert A. Applebaum, Jane K. Straker, Scott M. Geron
| Assessing satisfaction in health and long term care [[electronic resource] ] : practical approaches to hearing the voices of consumers / / Robert A. Applebaum, Jane K. Straker, Scott M. Geron |
| Pubbl/distr/stampa | New York, : Springer, c2000 |
| Descrizione fisica | 1 online resource (153 p.) |
| Disciplina | 362.1 |
| Altri autori (Persone) |
ApplebaumRobert
GeronScott <1952-> StrakerJane K |
| Soggetto topico |
Patient satisfaction
Medical care - Evaluation |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-281-80617-X
9786611806170 0-8261-1689-2 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Contents; Acknowledgments; Part I: Examining Consumer Satisfaction: Context and Methods; 1 Why the Growing Interest in Consumer Satisfaction?; 2 Theory of Consumer Satisfaction; 3 Approaches to Measuring Consumer Satisfaction; 4 Implementing a Consumer Data Collection Strategy; Part II: Approaches to Measuring Consumer Satisfaction; 5 Measuring Consumer Satisfaction with In-Home Care; 6 Resident Satisfaction in Nursing Homes and Assisted Living; 7 Measuring Consumer Satisfaction with Health Care; 8 Using Consumer Survey Results: Completing the Quality Cycle
Appendix: Selected Internet Resources for Consumer Satisfaction EffortsReferences; Index; A; B; C; D; E; F; G; H; I; J; L; M; N; O; P; Q; R; S; T; V; W |
| Record Nr. | UNINA-9910454355703321 |
| New York, : Springer, c2000 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Assessing satisfaction in health and long term care [[electronic resource] ] : practical approaches to hearing the voices of consumers / / Robert A. Applebaum, Jane K. Straker, Scott M. Geron
| Assessing satisfaction in health and long term care [[electronic resource] ] : practical approaches to hearing the voices of consumers / / Robert A. Applebaum, Jane K. Straker, Scott M. Geron |
| Pubbl/distr/stampa | New York, : Springer, c2000 |
| Descrizione fisica | 1 online resource (153 p.) |
| Disciplina | 362.1 |
| Altri autori (Persone) |
ApplebaumRobert
GeronScott <1952-> StrakerJane K |
| Soggetto topico |
Patient satisfaction
Medical care - Evaluation |
| ISBN |
1-281-80617-X
9786611806170 0-8261-1689-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Contents; Acknowledgments; Part I: Examining Consumer Satisfaction: Context and Methods; 1 Why the Growing Interest in Consumer Satisfaction?; 2 Theory of Consumer Satisfaction; 3 Approaches to Measuring Consumer Satisfaction; 4 Implementing a Consumer Data Collection Strategy; Part II: Approaches to Measuring Consumer Satisfaction; 5 Measuring Consumer Satisfaction with In-Home Care; 6 Resident Satisfaction in Nursing Homes and Assisted Living; 7 Measuring Consumer Satisfaction with Health Care; 8 Using Consumer Survey Results: Completing the Quality Cycle
Appendix: Selected Internet Resources for Consumer Satisfaction EffortsReferences; Index; A; B; C; D; E; F; G; H; I; J; L; M; N; O; P; Q; R; S; T; V; W |
| Record Nr. | UNINA-9910782676503321 |
| New York, : Springer, c2000 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Assessing satisfaction in health and long term care : practical approaches to hearing the voices of consumers / / Robert A. Applebaum, Jane K. Straker, Scott M. Geron
| Assessing satisfaction in health and long term care : practical approaches to hearing the voices of consumers / / Robert A. Applebaum, Jane K. Straker, Scott M. Geron |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | New York, : Springer, c2000 |
| Descrizione fisica | 1 online resource (153 p.) |
| Disciplina | 362.1 |
| Altri autori (Persone) |
ApplebaumRobert
GeronScott <1952-> StrakerJane K |
| Soggetto topico |
Patient satisfaction
Medical care - Evaluation |
| ISBN |
1-281-80617-X
9786611806170 0-8261-1689-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Contents; Acknowledgments; Part I: Examining Consumer Satisfaction: Context and Methods; 1 Why the Growing Interest in Consumer Satisfaction?; 2 Theory of Consumer Satisfaction; 3 Approaches to Measuring Consumer Satisfaction; 4 Implementing a Consumer Data Collection Strategy; Part II: Approaches to Measuring Consumer Satisfaction; 5 Measuring Consumer Satisfaction with In-Home Care; 6 Resident Satisfaction in Nursing Homes and Assisted Living; 7 Measuring Consumer Satisfaction with Health Care; 8 Using Consumer Survey Results: Completing the Quality Cycle
Appendix: Selected Internet Resources for Consumer Satisfaction EffortsReferences; Index; A; B; C; D; E; F; G; H; I; J; L; M; N; O; P; Q; R; S; T; V; W |
| Record Nr. | UNINA-9910812398003321 |
| New York, : Springer, c2000 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||