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Business process improvement toolbox / / Bjørn Andersen
| Business process improvement toolbox / / Bjørn Andersen |
| Autore | Andersen Bjørn |
| Edizione | [Second edition.] |
| Pubbl/distr/stampa | Milwaukee, Wisconsin : , : ASQ Quality Press, , 2007 |
| Descrizione fisica | 1 online resource (312 p.) |
| Disciplina | 658.4/063 |
| Soggetto topico |
Reengineering (Management)
Benchmarking (Management) |
| Soggetto genere / forma | Electronic books. |
| ISBN | 600-00-4843-2 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Business process improvement -- Why is improvement necessary? -- A business process improvement framework -- Understanding the organization's stakeholders and strategic direction -- Stakeholder expectations of improvement -- Reviewing the organization's strategy -- SWOT analysis -- Competitive forces analysis -- Strategy map -- Understanding your current business processes -- From processes to departments to business processes -- Definition of a business process -- Classification of business processes -- Identifying the organization's business processes -- Business process modeling -- Relationship mapping -- Traditional flowchart -- Cross-functional flowchart -- Flowchart divided into process segments -- Several-leveled flowchart -- Flowchart with statistics -- Paper-and-pencil or PC? -- Using performance measurement in business process improvement -- The role of performance measurement in business process improvement -- Implementing a performance measurement system -- Performance indicators -- Creating a business process improvement roadmap -- Improvement project planning -- Trend analysis -- Spider chart -- Performance matrix -- Criteria testing -- Quality function deployment -- Organizing for business process improvement -- Business process improvement skills -- Organizational modes that support business process improvement -- Quality circles -- Cross-functional teams -- Stimulating an improvement culture -- The business process improvement toolbox -- The need for a toolbox -- A business process improvement model -- The tools in the toolbox -- Tools for collecting data about the performance shortcoming -- Sampling -- Surveying -- Check sheet -- Problem concentration diagram -- Tools for analyzing the performance shortcoming -- Critical incident -- Pareto chart -- Cause-and-effect chart -- Five whys analysis -- Scatter chart -- Histogram -- Relations diagram -- Matrix diagram -- Is-is not analysis -- Bottleneck analysis -- Tools for generating ideas and choosing among them -- Brainstorming -- Brainwriting/Crawford slip method -- Six thinking hats -- Nominal group technique -- Paired comparisons -- Tools for creating improvements -- Streamlining -- Bureaucracy elimination -- Redundancy elimination -- Value-added analysis -- Process cycle time reduction -- Idealizing -- Quality function deployment -- Statistical process control/control chart -- Definitions of variation -- Basic statistics -- Types of control charts -- Constructing control charts -- Interpreting the control charts -- Process capability -- Six Sigma -- The six sigma process -- Six Sigma in the organization -- Business process reengineering -- A process for conducting business process reengineering -- Planning -- Reengineering -- Transformation -- Implementation -- Benchmarking -- Definitions of benchmarking -- Conducting a benchmarking study -- Tools for implementing improvements -- AT analysis -- Tree diagram and process decision program chart -- Force field analysis -- Sample university - improving student satisfaction -- Description of the organization -- Development of performance priorities -- Understanding the current processes and performance shortcoming -- Analysis of the performance shortcoming -- Generating ideas and improvement proposals -- Implementation of improvements -- Green carpet seed - Revamping the business model -- Description of the organization -- Development of performance priorities -- Understanding the current processes and performance shortcoming -- Generating improvement ideas -- Developing an improved process -- Implementation of the new service -- Appendix Template package -- SWOT analysis -- Trend analysis -- Spider chart -- Performance matrix -- Criteria testing -- Quality function deployment -- Relationship mapping -- Cross-functional flowchart -- Check sheet -- Pareto chart -- Cause-and-effect chart -- Five whys analysis -- Scatter chart -- Histogram -- Relations diagram -- Is-is not analysis -- Paired comparisons -- Control chart -- Force field analysis. |
| Record Nr. | UNINA-9910464167903321 |
Andersen Bjørn
|
||
| Milwaukee, Wisconsin : , : ASQ Quality Press, , 2007 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Business process improvement toolbox / / Bjørn Andersen
| Business process improvement toolbox / / Bjørn Andersen |
| Autore | Andersen Bjørn |
| Edizione | [Second edition.] |
| Pubbl/distr/stampa | : American Society of Civil Engineers (ASCE) |
| Descrizione fisica | 1 online resource (312 p.) |
| Disciplina | 658.4/063 |
| Soggetto topico |
Reengineering (Management)
Benchmarking (Management) |
| ISBN |
1-63694-176-1
0-87389-027-2 600-00-4843-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Business process improvement -- Why is improvement necessary? -- A business process improvement framework -- Understanding the organization's stakeholders and strategic direction -- Stakeholder expectations of improvement -- Reviewing the organization's strategy -- SWOT analysis -- Competitive forces analysis -- Strategy map -- Understanding your current business processes -- From processes to departments to business processes -- Definition of a business process -- Classification of business processes -- Identifying the organization's business processes -- Business process modeling -- Relationship mapping -- Traditional flowchart -- Cross-functional flowchart -- Flowchart divided into process segments -- Several-leveled flowchart -- Flowchart with statistics -- Paper-and-pencil or PC? -- Using performance measurement in business process improvement -- The role of performance measurement in business process improvement -- Implementing a performance measurement system -- Performance indicators -- Creating a business process improvement roadmap -- Improvement project planning -- Trend analysis -- Spider chart -- Performance matrix -- Criteria testing -- Quality function deployment -- Organizing for business process improvement -- Business process improvement skills -- Organizational modes that support business process improvement -- Quality circles -- Cross-functional teams -- Stimulating an improvement culture -- The business process improvement toolbox -- The need for a toolbox -- A business process improvement model -- The tools in the toolbox -- Tools for collecting data about the performance shortcoming -- Sampling -- Surveying -- Check sheet -- Problem concentration diagram -- Tools for analyzing the performance shortcoming -- Critical incident -- Pareto chart -- Cause-and-effect chart -- Five whys analysis -- Scatter chart -- Histogram -- Relations diagram -- Matrix diagram -- Is-is not analysis -- Bottleneck analysis -- Tools for generating ideas and choosing among them -- Brainstorming -- Brainwriting/Crawford slip method -- Six thinking hats -- Nominal group technique -- Paired comparisons -- Tools for creating improvements -- Streamlining -- Bureaucracy elimination -- Redundancy elimination -- Value-added analysis -- Process cycle time reduction -- Idealizing -- Quality function deployment -- Statistical process control/control chart -- Definitions of variation -- Basic statistics -- Types of control charts -- Constructing control charts -- Interpreting the control charts -- Process capability -- Six Sigma -- The six sigma process -- Six Sigma in the organization -- Business process reengineering -- A process for conducting business process reengineering -- Planning -- Reengineering -- Transformation -- Implementation -- Benchmarking -- Definitions of benchmarking -- Conducting a benchmarking study -- Tools for implementing improvements -- AT analysis -- Tree diagram and process decision program chart -- Force field analysis -- Sample university - improving student satisfaction -- Description of the organization -- Development of performance priorities -- Understanding the current processes and performance shortcoming -- Analysis of the performance shortcoming -- Generating ideas and improvement proposals -- Implementation of improvements -- Green carpet seed - Revamping the business model -- Description of the organization -- Development of performance priorities -- Understanding the current processes and performance shortcoming -- Generating improvement ideas -- Developing an improved process -- Implementation of the new service -- Appendix Template package -- SWOT analysis -- Trend analysis -- Spider chart -- Performance matrix -- Criteria testing -- Quality function deployment -- Relationship mapping -- Cross-functional flowchart -- Check sheet -- Pareto chart -- Cause-and-effect chart -- Five whys analysis -- Scatter chart -- Histogram -- Relations diagram -- Is-is not analysis -- Paired comparisons -- Control chart -- Force field analysis. |
| Altri titoli varianti | Business Process Improvement Toolbox |
| Record Nr. | UNINA-9910789477303321 |
|
Andersen Bjørn
|
||
| : American Society of Civil Engineers (ASCE) | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Business process improvement toolbox / / Bjørn Andersen
| Business process improvement toolbox / / Bjørn Andersen |
| Autore | Andersen Bjørn |
| Edizione | [Second edition.] |
| Pubbl/distr/stampa | : American Society of Civil Engineers (ASCE) |
| Descrizione fisica | 1 online resource (312 p.) |
| Disciplina | 658.4/063 |
| Soggetto topico |
Reengineering (Management)
Benchmarking (Management) |
| ISBN |
1-63694-176-1
0-87389-027-2 600-00-4843-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Business process improvement -- Why is improvement necessary? -- A business process improvement framework -- Understanding the organization's stakeholders and strategic direction -- Stakeholder expectations of improvement -- Reviewing the organization's strategy -- SWOT analysis -- Competitive forces analysis -- Strategy map -- Understanding your current business processes -- From processes to departments to business processes -- Definition of a business process -- Classification of business processes -- Identifying the organization's business processes -- Business process modeling -- Relationship mapping -- Traditional flowchart -- Cross-functional flowchart -- Flowchart divided into process segments -- Several-leveled flowchart -- Flowchart with statistics -- Paper-and-pencil or PC? -- Using performance measurement in business process improvement -- The role of performance measurement in business process improvement -- Implementing a performance measurement system -- Performance indicators -- Creating a business process improvement roadmap -- Improvement project planning -- Trend analysis -- Spider chart -- Performance matrix -- Criteria testing -- Quality function deployment -- Organizing for business process improvement -- Business process improvement skills -- Organizational modes that support business process improvement -- Quality circles -- Cross-functional teams -- Stimulating an improvement culture -- The business process improvement toolbox -- The need for a toolbox -- A business process improvement model -- The tools in the toolbox -- Tools for collecting data about the performance shortcoming -- Sampling -- Surveying -- Check sheet -- Problem concentration diagram -- Tools for analyzing the performance shortcoming -- Critical incident -- Pareto chart -- Cause-and-effect chart -- Five whys analysis -- Scatter chart -- Histogram -- Relations diagram -- Matrix diagram -- Is-is not analysis -- Bottleneck analysis -- Tools for generating ideas and choosing among them -- Brainstorming -- Brainwriting/Crawford slip method -- Six thinking hats -- Nominal group technique -- Paired comparisons -- Tools for creating improvements -- Streamlining -- Bureaucracy elimination -- Redundancy elimination -- Value-added analysis -- Process cycle time reduction -- Idealizing -- Quality function deployment -- Statistical process control/control chart -- Definitions of variation -- Basic statistics -- Types of control charts -- Constructing control charts -- Interpreting the control charts -- Process capability -- Six Sigma -- The six sigma process -- Six Sigma in the organization -- Business process reengineering -- A process for conducting business process reengineering -- Planning -- Reengineering -- Transformation -- Implementation -- Benchmarking -- Definitions of benchmarking -- Conducting a benchmarking study -- Tools for implementing improvements -- AT analysis -- Tree diagram and process decision program chart -- Force field analysis -- Sample university - improving student satisfaction -- Description of the organization -- Development of performance priorities -- Understanding the current processes and performance shortcoming -- Analysis of the performance shortcoming -- Generating ideas and improvement proposals -- Implementation of improvements -- Green carpet seed - Revamping the business model -- Description of the organization -- Development of performance priorities -- Understanding the current processes and performance shortcoming -- Generating improvement ideas -- Developing an improved process -- Implementation of the new service -- Appendix Template package -- SWOT analysis -- Trend analysis -- Spider chart -- Performance matrix -- Criteria testing -- Quality function deployment -- Relationship mapping -- Cross-functional flowchart -- Check sheet -- Pareto chart -- Cause-and-effect chart -- Five whys analysis -- Scatter chart -- Histogram -- Relations diagram -- Is-is not analysis -- Paired comparisons -- Control chart -- Force field analysis. |
| Altri titoli varianti | Business Process Improvement Toolbox |
| Record Nr. | UNINA-9910811542603321 |
|
Andersen Bjørn
|
||
| : American Society of Civil Engineers (ASCE) | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Root cause analysis : simplified tools and techniques / / Bjørn Andersen, Tom Fagerhaug
| Root cause analysis : simplified tools and techniques / / Bjørn Andersen, Tom Fagerhaug |
| Autore | Andersen Bjørn |
| Edizione | [Second edition.] |
| Pubbl/distr/stampa | Milwaukee, Wisconsin : , : ASQ Quality Press, , 2006 |
| Descrizione fisica | 1 online resource (240 p.) |
| Disciplina | 658.4/013 |
| Soggetto topico |
Total quality management
Problem solving Quality control |
| Soggetto genere / forma | Electronic books. |
| ISBN |
0-87389-874-5
600-00-4821-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910452184603321 |
|
Andersen Bjørn
|
||
| Milwaukee, Wisconsin : , : ASQ Quality Press, , 2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Root cause analysis : simplified tools and techniques / / Bjørn Andersen, Tom Fagerhaug
| Root cause analysis : simplified tools and techniques / / Bjørn Andersen, Tom Fagerhaug |
| Autore | Andersen Bjørn |
| Edizione | [Second edition.] |
| Pubbl/distr/stampa | Milwaukee, Wisconsin : , : ASQ Quality Press, , 2006 |
| Descrizione fisica | 1 online resource (240 p.) |
| Disciplina | 658.4/013 |
| Soggetto topico |
Total quality management
Problem solving Quality control |
| ISBN |
0-87389-874-5
600-00-4821-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910779713603321 |
|
Andersen Bjørn
|
||
| Milwaukee, Wisconsin : , : ASQ Quality Press, , 2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Root cause analysis : simplified tools and techniques / / Bjørn Andersen, Tom Fagerhaug
| Root cause analysis : simplified tools and techniques / / Bjørn Andersen, Tom Fagerhaug |
| Autore | Andersen Bjørn |
| Edizione | [Second edition.] |
| Pubbl/distr/stampa | Milwaukee, Wisconsin : , : ASQ Quality Press, , 2006 |
| Descrizione fisica | 1 online resource (240 p.) |
| Disciplina | 658.4/013 |
| Soggetto topico |
Total quality management
Problem solving Quality control |
| ISBN |
0-87389-874-5
600-00-4821-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910811985603321 |
|
Andersen Bjørn
|
||
| Milwaukee, Wisconsin : , : ASQ Quality Press, , 2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Root cause analysis and improvement in the healthcare sector : a step-by-step guide / / Bjørn Andersen, Tom Fagerhaug, and Marti Beltz
| Root cause analysis and improvement in the healthcare sector : a step-by-step guide / / Bjørn Andersen, Tom Fagerhaug, and Marti Beltz |
| Autore | Andersen Bjørn |
| Pubbl/distr/stampa | Milwaukee, Wisconsin : , : ASQ Quality Press, , 2009 |
| Descrizione fisica | 1 online resource (256 p.) |
| Disciplina | 610.28/9 |
| Soggetto topico |
Medical errors - Prevention
Medical care - Quality control |
| Soggetto genere / forma | Electronic books. |
| ISBN | 600-00-4901-3 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Root cause analysis in healthcare -- The root cause analysis process -- Define the event -- Find causes -- Find the root cause -- Find solution(s) -- Take action -- Measure and assess -- Advanced tools -- Hardwiring the use of RCA -- The future of root cause analysis in healthcare. |
| Record Nr. | UNINA-9910453003703321 |
|
Andersen Bjørn
|
||
| Milwaukee, Wisconsin : , : ASQ Quality Press, , 2009 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Root cause analysis and improvement in the healthcare sector : a step-by-step guide / / Bjørn Andersen, Tom Fagerhaug, and Marti Beltz
| Root cause analysis and improvement in the healthcare sector : a step-by-step guide / / Bjørn Andersen, Tom Fagerhaug, and Marti Beltz |
| Autore | Andersen Bjørn |
| Pubbl/distr/stampa | Milwaukee, Wisconsin : , : ASQ Quality Press, , 2009 |
| Descrizione fisica | 1 online resource (256 p.) |
| Disciplina | 610.28/9 |
| Soggetto topico |
Medical errors - Prevention
Medical care - Quality control |
| ISBN |
0-87389-125-2
600-00-4901-3 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Root cause analysis in healthcare -- The root cause analysis process -- Define the event -- Find causes -- Find the root cause -- Find solution(s) -- Take action -- Measure and assess -- Advanced tools -- Hardwiring the use of RCA -- The future of root cause analysis in healthcare. |
| Record Nr. | UNINA-9910779875603321 |
|
Andersen Bjørn
|
||
| Milwaukee, Wisconsin : , : ASQ Quality Press, , 2009 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Root cause analysis and improvement in the healthcare sector : a step-by-step guide / / Bjørn Andersen, Tom Fagerhaug, and Marti Beltz
| Root cause analysis and improvement in the healthcare sector : a step-by-step guide / / Bjørn Andersen, Tom Fagerhaug, and Marti Beltz |
| Autore | Andersen Bjørn |
| Pubbl/distr/stampa | Milwaukee, Wisconsin : , : ASQ Quality Press, , 2009 |
| Descrizione fisica | 1 online resource (256 p.) |
| Disciplina | 610.28/9 |
| Soggetto topico |
Medical errors - Prevention
Medical care - Quality control |
| ISBN |
0-87389-125-2
600-00-4901-3 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Root cause analysis in healthcare -- The root cause analysis process -- Define the event -- Find causes -- Find the root cause -- Find solution(s) -- Take action -- Measure and assess -- Advanced tools -- Hardwiring the use of RCA -- The future of root cause analysis in healthcare. |
| Record Nr. | UNINA-9910827841603321 |
|
Andersen Bjørn
|
||
| Milwaukee, Wisconsin : , : ASQ Quality Press, , 2009 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||