Autore	Callaway Joseph <1943->
Edizione	[1st ed.]
Pubbl/distr/stampa	Hoboken, N.J., : Wiley, 2012, c2013
Descrizione fisica	1 online resource (242 p.)
Disciplina	658.8/12
Altri autori (Persone)	CallawayJoAnn <1944->
Soggetto topico	Customer services - United States Customer relations - United States Success in business - United States
ISBN	1-283-64475-4 1-118-43175-8
Classificazione	BUS025000
Formato	Materiale a stampa
Livello bibliografico	Monografia
Lingua di pubblicazione	eng
Nota di contenuto	Clients First: The Two Word Miracle; Copyright; Contents; Acknowledgments; Introduction; I: The Search for Clients First; 1: Mustang Library; The Question; It Was Our Fault; The Quest; 2: Road Trip; Was Marketing Our Secret?; Lots of Agents Outspent Us; 3: Harper's Restaurant; It's a Book, It's Not a Book; A Working Title; It Is Instantaneous; Clueless; 4: A Dark and Stormy Night; Keep the Clients; Nothing Else Mattered; 5: The Morning After; Going against the Current; Group Therapy; The Right Thing to Do; A Two Word Mission; 6: The Three Keys; People Are Not Changed; Clients Last Narrowing It Down Scary True; A Two Word Miracle; 7: The First Key; We Had Bills to Pay; Emotional Overflow; A Hundred Ways to Be Truthful; Honesty Was the Key; Honesty Set Us Free; A Fairy-Tale Ending?; A Powerful Effect; Insurance; Fairness; A Powerful Magnet; 8: The Second Key; Our First Contract; Seven Days a Week; Be the Best; Only One Instruction; Pursue Competence; 9: The Third Key; As Long as We Were Paid; A New Definition; It Focused Us; Best Serve Their Interests; The Power of Caring; Staying with Us; With Great Power; 10: A Rare Thing Indeed; The Sad Truth; Raving Fans Many Come Close A Single Straw; The Tipping Point; 11: Giving Up; Who's Firing Whom?; Emotions; Opportunity to Help; Never Give Up; 12: Timeless; What All People Want; The Rich; The Guilty; The Evil People; Lifted Up; 13: Synergy of the Three Keys; Our World Changed; Satisfaction; A Jillion Megawatts; Queens to Swoon; 14: And the First Runner-Up Is . . .; Gratitude; Respect; Communication; Obedience; II: Clients First Makes All the Difference; 15: ""Show Me,"" Said the Missourian; Skeptics Might Say . . .; What Is the Formula?; Our Experience; 16: Team First; We Leveraged Ourselves Vow of Poverty Sellers Are Not Sitting Next to You in Your Car; One Phase of the Process; You Don't Want Me; A Client of Those Callaways; An Integral Part of Everyone's Day; They Put Each Other First; 17: In Their Own Words; Marti; Joyce; Sue; Three Years Later; Brian; Jeff; Alicia; Aaron; Joe; 18: Trial by Fire; Real Estate Had Been Changed Forever; A Cash-Only Wasteland; No One Was Spared; Dark Days; Our Client Base Saved Us; We Owed It to Our Clients; ""Clients First"" Rolled Off Their Tongues; Real Estate Owned (REO); 19: The Institutional Client; I Thought about It Our First Institutional Client Lesson Two; Do Not Use; Keeping in Touch; Now He Wanted to Make Us First; Very Good Very Fast; We Can't Save the World, But . . .; 20: The Distressed Client; Short Sales; Clients First Tested Again; Adapt and Survive; Lessons, Lessons, Lessons; If You Don't Have to, Don't; Disbelief Was the Order of the Day; We Added Clients; Every Day, the Phone Rings; 21: Why Number One?; May As Well Close the Doors; Two Is the Road to Failure; Clients First Makes Us Competitive; Like a Religious Experience; She Had Drive and Determination; 22: Going Forward; We Had No Idea Every Day Is Special
Record Nr.	UNINA-9910785852803321

Autore	Cobbs Price M
Pubbl/distr/stampa	New York, : American Management Association, c2003
Descrizione fisica	1 online resource (294 p.)
Disciplina	658.4/0089/96073
Altri autori (Persone)	TurnockJudith L
Soggetto topico	African American executives Success in business - United States
Soggetto genere / forma	Electronic books.
ISBN	0-8144-2709-X
Formato	Materiale a stampa
Livello bibliografico	Monografia
Lingua di pubblicazione	eng
Nota di contenuto	Introduction : setting the record straight -- Ambiguity -- Managing your demons -- Fitting in -- "Reading" unwritten rules -- Making your mark -- Managing relationships -- Understanding power -- Acquiring power -- Using power for leadership -- From big business to my business -- Diversity legacy I: inside the corporation -- Diversity legacy II: in the community.
Record Nr.	UNINA-9910455473803321

Pubbl/distr/stampa	Washington : , : U.S. Government Publishing Office, , 2015
Descrizione fisica	1 online resource (iv, 141 pages) : illustrations
Collana	S. hrg.
Soggetto topico	Federal aid to women-owned business enterprises - United States Small business - Finance - Law and legislation - United States Businesswomen - United States Women in economic development - United States Success in business - United States
Soggetto genere / forma	Legislative hearings.
Formato	Materiale a stampa
Livello bibliografico	Monografia
Lingua di pubblicazione	eng
Altri titoli varianti	Empowering women entrepreneurs
Record Nr.	UNINA-9910703632003321

Autore	Bamburg Jill <1951->
Edizione	[1st ed.]
Pubbl/distr/stampa	San Francisco, CA, : Berrett-Koehler
Descrizione fisica	1 online resource (193 p.)
Disciplina	658.02/2
Collana	0
Soggetto topico	Small business - United States - Management Entrepreneurship - United States Social responsibility of business - United States Success in business - United States
Soggetto genere / forma	Electronic books.
ISBN	1-282-29884-4 9786612298844 1-60509-015-8
Formato	Materiale a stampa
Livello bibliografico	Monografia
Lingua di pubblicazione	eng
Nota di contenuto	Contents; Foreword; Preface; Introduction: There IS Another Way; Chapter 1 Mission Comes First; Chapter 2 Any Business Can Do It; Chapter 3 Organic Is the Way to Grow; Chapter 4 Finance Your Independence; Chapter 5 Build Your Values into the Brand; Chapter 6 Match Manufacturing to Mission; Chapter 7 Morph Early and Often; Chapter 8 Form Follows Function; Chapter 9 The Soft Stuff Is the Hardest; Chapter 10 Getting to Scale: Is It Right for You?; Notes; Additional Resources; Index; A; B; C; D; E; F; G; H; I; J; K; L; M; N; O; P; R; S; T; U; V; W; Z; About the Author
Record Nr.	UNINA-9910454447303321