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Changer d'état d'esprit : une nouvelle Psychologie de la réussite / / Carol S. Dweck ; traduit de l'Anglais (États-Unis) par Jean-Baptiste Dayez
| Changer d'état d'esprit : une nouvelle Psychologie de la réussite / / Carol S. Dweck ; traduit de l'Anglais (États-Unis) par Jean-Baptiste Dayez |
| Autore | Dweck Carol S. <1946-> |
| Pubbl/distr/stampa | Bruxelles, Belgique : , : Mardaga, , [2013] |
| Descrizione fisica | 1 online resource (320 p.) |
| Disciplina | 158.1 |
| Collana | Psy-individus, groupes, cultures |
| Soggetto topico | Success - Psychological aspects |
| ISBN | 2-8047-0138-7 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | fre |
| Record Nr. | UNINA-9910808099803321 |
Dweck Carol S. <1946->
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| Bruxelles, Belgique : , : Mardaga, , [2013] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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A concise guide to teaching with desirable difficulties / / Diane Cummings Persellin and Mary Blythe Daniels ; foreword by Mary-Ann Winkelmes
| A concise guide to teaching with desirable difficulties / / Diane Cummings Persellin and Mary Blythe Daniels ; foreword by Mary-Ann Winkelmes |
| Autore | Persellin Diane |
| Edizione | [First edition.] |
| Pubbl/distr/stampa | Sterling, Virginia : , : Stylus Publishing, , [2018] |
| Descrizione fisica | 1 online resource (118 pages) |
| Disciplina | 370.15/23 |
| Collana | Concise Guide to College Teaching and Learning |
| Soggetto topico |
Learning, Psychology of
Motivation in education Effective teaching Success - Psychological aspects |
| Soggetto genere / forma | Electronic books. |
| ISBN | 1-62036-502-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Teaching a growth mindset -- Retrieval practice and testing : a key to learning and retention -- It up to make learning last : the importance of spacing and interleaving -- Don't help the learner so much : teaching students to learn from setbacks -- Problem-based learning -- Teaching first-year and at-risk students to embrace desirable difficulties -- Community based learning -- Negotiating student resistance. |
| Record Nr. | UNINA-9910494641503321 |
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Persellin Diane
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| Sterling, Virginia : , : Stylus Publishing, , [2018] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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A concise guide to teaching with desirable difficulties / / Diane Cummings Persellin and Mary Blythe Daniels ; foreword by Mary-Ann Winkelmes
| A concise guide to teaching with desirable difficulties / / Diane Cummings Persellin and Mary Blythe Daniels ; foreword by Mary-Ann Winkelmes |
| Autore | Persellin Diane |
| Edizione | [First edition.] |
| Pubbl/distr/stampa | Sterling, Virginia : , : Stylus Publishing, , [2018] |
| Descrizione fisica | 1 online resource (118 pages) |
| Disciplina | 370.15/23 |
| Collana | Concise Guide to College Teaching and Learning |
| Soggetto topico |
Learning, Psychology of
Motivation in education Effective teaching Success - Psychological aspects |
| ISBN |
1-000-97688-2
1-000-97160-0 1-003-44272-2 1-62036-502-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Teaching a growth mindset -- Retrieval practice and testing : a key to learning and retention -- It up to make learning last : the importance of spacing and interleaving -- Don't help the learner so much : teaching students to learn from setbacks -- Problem-based learning -- Teaching first-year and at-risk students to embrace desirable difficulties -- Community based learning -- Negotiating student resistance. |
| Record Nr. | UNINA-9910793348403321 |
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Persellin Diane
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| Sterling, Virginia : , : Stylus Publishing, , [2018] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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A concise guide to teaching with desirable difficulties / / Diane Cummings Persellin and Mary Blythe Daniels ; foreword by Mary-Ann Winkelmes
| A concise guide to teaching with desirable difficulties / / Diane Cummings Persellin and Mary Blythe Daniels ; foreword by Mary-Ann Winkelmes |
| Autore | Persellin Diane |
| Edizione | [First edition.] |
| Pubbl/distr/stampa | Sterling, Virginia : , : Stylus Publishing, , [2018] |
| Descrizione fisica | 1 online resource (118 pages) |
| Disciplina | 370.15/23 |
| Collana | Concise Guide to College Teaching and Learning |
| Soggetto topico |
Learning, Psychology of
Motivation in education Effective teaching Success - Psychological aspects |
| ISBN |
1-000-97688-2
1-000-97160-0 1-003-44272-2 1-62036-502-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Teaching a growth mindset -- Retrieval practice and testing : a key to learning and retention -- It up to make learning last : the importance of spacing and interleaving -- Don't help the learner so much : teaching students to learn from setbacks -- Problem-based learning -- Teaching first-year and at-risk students to embrace desirable difficulties -- Community based learning -- Negotiating student resistance. |
| Record Nr. | UNINA-9910819079103321 |
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Persellin Diane
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| Sterling, Virginia : , : Stylus Publishing, , [2018] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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The digital marketer : ten new skills you must learn to stay relevant and customer-centric / / Larry Weber, Lisa Leslie Henderson ; foreword by George Colony
| The digital marketer : ten new skills you must learn to stay relevant and customer-centric / / Larry Weber, Lisa Leslie Henderson ; foreword by George Colony |
| Autore | Weber Larry |
| Pubbl/distr/stampa | Hoboken, New Jersey : , : Wiley, , 2014 |
| Descrizione fisica | 1 online resource (370 p.) |
| Disciplina | 658.872 |
| Soggetto topico |
Internet marketing - Social aspects
Success - Psychological aspects Success in business Marketing |
| Soggetto genere / forma | Electronic books. |
| ISBN | 1-118-76097-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Title Page; Copyright; Contents; Acknowledgments; Foreword; Introduction; Chapter 1: The 10 Essential Skills Every Marketer Needs; Digital Has Changed the Game; The Disruption of Marketing Continues; We Have All Benefitted from the Disruption; Your Amazon.com; Business-to-Business Companies Are Players, Too; Just Ahead: Relief and Reward; What Do We Mean by Customer-Centricity?; Walk in Our Customers' Shoes; Eenie Meenie Miney Mo; Realizing the Customer-Experience Differential; Get Customer Experience Savvy-It Pays; USAA Understands and Delivers; What Do Our Customers Want from Us?
Understand and Meet Their NeedsOffer Relevant Interactions; Invite Participation; Engage Before, During, and After; Keep It Simple; Be Real and Be Worthy; Be Meaningful; How Remarkable Do We Need to Be?; Will We Ignore Change, Grow with It, or Drive It?; 1. Build a Successful Marketing Career; 2. Design Valuable Customer Experiences; 3. Find Actionable Insight in Big Data and Marketing Analytics; 4. Employ Entrepreneurial Thinking for Discernment and Agility; 5. Create a Winning Content Experience Strategy; 6. Engage Customers via Social Communities 7. Maximize Marketing Effectiveness by Integrating Paid, Earned, and Owned Media8. Drive Sales with Intelligent Customer-Engagement Platforms; 9. Build Worthwhile Loyalty and Digital Couponing Programs; 10. Ignite Customer-Centricity across the Organization; What's Next?; Consumers, Prospects, Customers, and Constituents; Questions for Consideration; Resources; Chapter 2: How Organizations Are Adapting to the Customer-Centric Era; The CCEO: Shifting Our COMPANY'S Point of View; The CDO: Expanding Our Organization's Way of Thinking; Design Matters in the Big Scheme of Things Design Matters on the Day-to-Day LevelDesign + Technology = Digital Experiences; Design + Technology = Hybrid Experiences; Design + GPS Technology = Location-based Experiences; Design + Emerging Technology = Tomorrow's Experiences; Design Includes Event Making; The New CIO: Developing New Sources of Insight; What's a Marketer to Do?; Understand Our Customers Thoroughly; Know How Our Customers Experience Our Brands; Build Customer Relationships; Coordinate Moving Parts and Integrate Opposites; Be a Curious Expert; Keep the Faith; Questions for Consideration; Resources Chapter 3: Build a Successful Marketing CareerMe.com; Expect a Unique Career Trajectory; Know Thyself; Brand or Be Branded; Developing Our Personal Brand; Our Networks Are Verbs; Identifying Our Networks; Taking Our Brands and Networks on the Road; Getting the Most Out of LinkedIn; Staying Current; Joining Relevant LinkedIn Groups; But I Want to Have a Life; Are a Personal Blog and Website Necessary?; Be Resourceful; Learning in Atypical Classrooms; Spending Time with Creative Folks; Doing Something Creative Every Day; Taking Time Off; Cultivating Developmental Relationships Sponsorship Takes It Up a Notch |
| Record Nr. | UNINA-9910465584103321 |
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Weber Larry
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| Hoboken, New Jersey : , : Wiley, , 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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The digital marketer : ten new skills you must learn to stay relevant and customer-centric / / Larry Weber, Lisa Leslie Henderson ; foreword by George Colony
| The digital marketer : ten new skills you must learn to stay relevant and customer-centric / / Larry Weber, Lisa Leslie Henderson ; foreword by George Colony |
| Autore | Weber Larry |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | Hoboken, New Jersey : , : Wiley, , 2014 |
| Descrizione fisica | 1 online resource (370 p.) |
| Disciplina | 658.872 |
| Soggetto topico |
Internet marketing - Social aspects
Success - Psychological aspects Success in business Marketing |
| ISBN |
1-118-76081-6
1-118-76097-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Title Page; Copyright; Contents; Acknowledgments; Foreword; Introduction; Chapter 1: The 10 Essential Skills Every Marketer Needs; Digital Has Changed the Game; The Disruption of Marketing Continues; We Have All Benefitted from the Disruption; Your Amazon.com; Business-to-Business Companies Are Players, Too; Just Ahead: Relief and Reward; What Do We Mean by Customer-Centricity?; Walk in Our Customers' Shoes; Eenie Meenie Miney Mo; Realizing the Customer-Experience Differential; Get Customer Experience Savvy-It Pays; USAA Understands and Delivers; What Do Our Customers Want from Us?
Understand and Meet Their NeedsOffer Relevant Interactions; Invite Participation; Engage Before, During, and After; Keep It Simple; Be Real and Be Worthy; Be Meaningful; How Remarkable Do We Need to Be?; Will We Ignore Change, Grow with It, or Drive It?; 1. Build a Successful Marketing Career; 2. Design Valuable Customer Experiences; 3. Find Actionable Insight in Big Data and Marketing Analytics; 4. Employ Entrepreneurial Thinking for Discernment and Agility; 5. Create a Winning Content Experience Strategy; 6. Engage Customers via Social Communities 7. Maximize Marketing Effectiveness by Integrating Paid, Earned, and Owned Media8. Drive Sales with Intelligent Customer-Engagement Platforms; 9. Build Worthwhile Loyalty and Digital Couponing Programs; 10. Ignite Customer-Centricity across the Organization; What's Next?; Consumers, Prospects, Customers, and Constituents; Questions for Consideration; Resources; Chapter 2: How Organizations Are Adapting to the Customer-Centric Era; The CCEO: Shifting Our COMPANY'S Point of View; The CDO: Expanding Our Organization's Way of Thinking; Design Matters in the Big Scheme of Things Design Matters on the Day-to-Day LevelDesign + Technology = Digital Experiences; Design + Technology = Hybrid Experiences; Design + GPS Technology = Location-based Experiences; Design + Emerging Technology = Tomorrow's Experiences; Design Includes Event Making; The New CIO: Developing New Sources of Insight; What's a Marketer to Do?; Understand Our Customers Thoroughly; Know How Our Customers Experience Our Brands; Build Customer Relationships; Coordinate Moving Parts and Integrate Opposites; Be a Curious Expert; Keep the Faith; Questions for Consideration; Resources Chapter 3: Build a Successful Marketing CareerMe.com; Expect a Unique Career Trajectory; Know Thyself; Brand or Be Branded; Developing Our Personal Brand; Our Networks Are Verbs; Identifying Our Networks; Taking Our Brands and Networks on the Road; Getting the Most Out of LinkedIn; Staying Current; Joining Relevant LinkedIn Groups; But I Want to Have a Life; Are a Personal Blog and Website Necessary?; Be Resourceful; Learning in Atypical Classrooms; Spending Time with Creative Folks; Doing Something Creative Every Day; Taking Time Off; Cultivating Developmental Relationships Sponsorship Takes It Up a Notch |
| Record Nr. | UNINA-9910792157503321 |
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Weber Larry
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| Hoboken, New Jersey : , : Wiley, , 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
The digital marketer : ten new skills you must learn to stay relevant and customer-centric / / Larry Weber, Lisa Leslie Henderson ; foreword by George Colony
| The digital marketer : ten new skills you must learn to stay relevant and customer-centric / / Larry Weber, Lisa Leslie Henderson ; foreword by George Colony |
| Autore | Weber Larry |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | Hoboken, New Jersey : , : Wiley, , 2014 |
| Descrizione fisica | 1 online resource (370 p.) |
| Disciplina | 658.872 |
| Soggetto topico |
Internet marketing - Social aspects
Success - Psychological aspects Success in business Marketing |
| ISBN |
1-118-76081-6
1-118-76097-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Title Page; Copyright; Contents; Acknowledgments; Foreword; Introduction; Chapter 1: The 10 Essential Skills Every Marketer Needs; Digital Has Changed the Game; The Disruption of Marketing Continues; We Have All Benefitted from the Disruption; Your Amazon.com; Business-to-Business Companies Are Players, Too; Just Ahead: Relief and Reward; What Do We Mean by Customer-Centricity?; Walk in Our Customers' Shoes; Eenie Meenie Miney Mo; Realizing the Customer-Experience Differential; Get Customer Experience Savvy-It Pays; USAA Understands and Delivers; What Do Our Customers Want from Us?
Understand and Meet Their NeedsOffer Relevant Interactions; Invite Participation; Engage Before, During, and After; Keep It Simple; Be Real and Be Worthy; Be Meaningful; How Remarkable Do We Need to Be?; Will We Ignore Change, Grow with It, or Drive It?; 1. Build a Successful Marketing Career; 2. Design Valuable Customer Experiences; 3. Find Actionable Insight in Big Data and Marketing Analytics; 4. Employ Entrepreneurial Thinking for Discernment and Agility; 5. Create a Winning Content Experience Strategy; 6. Engage Customers via Social Communities 7. Maximize Marketing Effectiveness by Integrating Paid, Earned, and Owned Media8. Drive Sales with Intelligent Customer-Engagement Platforms; 9. Build Worthwhile Loyalty and Digital Couponing Programs; 10. Ignite Customer-Centricity across the Organization; What's Next?; Consumers, Prospects, Customers, and Constituents; Questions for Consideration; Resources; Chapter 2: How Organizations Are Adapting to the Customer-Centric Era; The CCEO: Shifting Our COMPANY'S Point of View; The CDO: Expanding Our Organization's Way of Thinking; Design Matters in the Big Scheme of Things Design Matters on the Day-to-Day LevelDesign + Technology = Digital Experiences; Design + Technology = Hybrid Experiences; Design + GPS Technology = Location-based Experiences; Design + Emerging Technology = Tomorrow's Experiences; Design Includes Event Making; The New CIO: Developing New Sources of Insight; What's a Marketer to Do?; Understand Our Customers Thoroughly; Know How Our Customers Experience Our Brands; Build Customer Relationships; Coordinate Moving Parts and Integrate Opposites; Be a Curious Expert; Keep the Faith; Questions for Consideration; Resources Chapter 3: Build a Successful Marketing CareerMe.com; Expect a Unique Career Trajectory; Know Thyself; Brand or Be Branded; Developing Our Personal Brand; Our Networks Are Verbs; Identifying Our Networks; Taking Our Brands and Networks on the Road; Getting the Most Out of LinkedIn; Staying Current; Joining Relevant LinkedIn Groups; But I Want to Have a Life; Are a Personal Blog and Website Necessary?; Be Resourceful; Learning in Atypical Classrooms; Spending Time with Creative Folks; Doing Something Creative Every Day; Taking Time Off; Cultivating Developmental Relationships Sponsorship Takes It Up a Notch |
| Record Nr. | UNINA-9910809346003321 |
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Weber Larry
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| Hoboken, New Jersey : , : Wiley, , 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Flip it : how to get the best out of everything / / Michael Heppell
| Flip it : how to get the best out of everything / / Michael Heppell |
| Autore | Heppell Michael |
| Edizione | [Second edition.] |
| Pubbl/distr/stampa | Harlow, England : , : Pearson Education Limited, , [2012] |
| Descrizione fisica | 1 online resource (1 v.) : ill |
| Disciplina | 650.1 |
| Soggetto topico |
Success - Psychological aspects
Self-help techniques Self-esteem Self-confidence Optimism |
| ISBN |
0-273-76965-0
0-273-76966-9 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Finding flip it -- Flip it for confidence and happiness -- Flip it for friends, love and family -- Flip it for health -- Flip it for money -- Flip it for success -- Flip it for creativity -- Flip it at work and in business -- Flip it for your fantastic future -- Flip it when you're having 'one of those days' -- Flip it for everything else -- The end bit. |
| Record Nr. | UNINA-9910150227203321 |
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Heppell Michael
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| Harlow, England : , : Pearson Education Limited, , [2012] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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How to get what you want without having to ask / / Richard Templar
| How to get what you want without having to ask / / Richard Templar |
| Autore | Templar Richard <1950-2006, > |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | Harlow, England ; ; New York, United States : , : Prentice Hall Life/Pearson, , [2011] |
| Descrizione fisica | 1 online resource (viii, 211 p.) |
| Disciplina | 158.2 |
| Soggetto topico |
Success - Psychological aspects
Success |
| ISBN |
0-273-75102-6
1-283-27559-7 9786613275592 0-273-75101-8 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover -- Contents -- Introduction -- Part 1 Be The Kind Of Person Who Gets What They Want -- Know What You Want -- Know Why You Want It -- Know How Much You Want It -- Want What You Get -- Don't Be A Fuzzy Thinker -- Know What It Takes -- Work Out Who You Need Onside -- Break Big Ambitions Into Chunks -- Set Up Some Mileposts -- Celebrate Every Step -- Write It All Down -- Analyse Your Sticking Points -- Set Yourself Deadlines -- Check Out The Back Door -- Don't Make Excuses -- Think Positive -- Don't Hang Out With Naysayers -- Say It Out Loud -- Believe In Yourself -- Expect Ups and Downs -- Enjoy It When You Get It -- Part 2 Be The Kind Of Person Who Gets What They Want -- Don't Fake It - Have Real Confidence -- Sound Confident -- Look Confident -- Learn To Say No -- Give Them An Alternative -- Be A Stuck Record -- Be Sure You're Sorry -- Say What You Mean -- Think Before You Speak -- Be Prepared To Disagree -- Control Yourself -- Express Yourself -- Don't Use Emotional Blackmail... -- Treat People With Respect -- Have Plenty Of Time -- Be Likeable -- Have A Sense Of Humour -- Be Honest -- Always Say Thank You -- Don't Do Too Much -- Give A Bit Extra -- Be Generous -- Praise But Don't Flatter -- Be Loyal -- Don't Talk Behind People's Backs -- Learn To Take Criticism Well -- Admit Your Mistakes -- Get To Know People -- Learn To Listen Properly -- Know What You'Ve Agreed -- Pick Up The Signals -- Sympathise With Other People's Anger -- Don't Respond To Tactical Anger -- Give Other People Results -- Be Part Of Your Organisation -- Work Hard -- Work Right -- Be Worth It -- Part 3 Help Them To Say Yes -- Make Sure You're Getting Through -- And Make Sure -- Think About Why They'd Say No -- Show You Understand -- Be Objective -- Give Them An Excuse To Make An Exception -- Solve Their Problems -- Read The Clues -- Learn What Gets Them Going.
Use The Right Words -- Get The Timing Right -- Tell Them What You Want Without Asking -- Don't Keep Dropping Hints -- Make It Hypothetical -- Ask Questions -- Ask For Advice Instead Of A Job -- Get Someone To Do The Asking For You -- Tell Them You Need Them -- Don'T Rush Them -- Give Them What They Want -- Make Them Think It Was Their Idea -- Discourage Their Bad Ideas -- Find Out What It Will Take -- Get A Team Behind You -- Part 4 And If You Really Do Have To Ask... -- Be Clear What You'Re Asking -- Pick Your Moment -- Make A Date -- Know When To Put It Off -- Keep To The Script -- Rehearse It -- Rehearse Their Answer -- Don't Go On About It -- Get The Essentials On Paper -- Have A Bottom Line -- Ask For More Than You Want -- Don't Make Empty Threats -- Think About It -- Put The Decision In Writing -- Be Ready To Be Decisive -- Don't Give Up. |
| Record Nr. | UNINA-9910150235303321 |
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Templar Richard <1950-2006, >
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| Harlow, England ; ; New York, United States : , : Prentice Hall Life/Pearson, , [2011] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Influence [[electronic resource] ] : portable power for the '90s / / Elaina Zuker
| Influence [[electronic resource] ] : portable power for the '90s / / Elaina Zuker |
| Autore | Zuker Elaina |
| Pubbl/distr/stampa | Menlo Park, CA, : Crisps Publications, c1994 |
| Descrizione fisica | 1 online resource (86 p.) |
| Disciplina | 153.8/52 |
| Collana | 50-Minute series |
| Soggetto topico |
Influence (Psychology)
Persuasion (Psychology) Success - Psychological aspects |
| Soggetto genere / forma | Electronic books. |
| ISBN | 1-4175-2210-0 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
""TITLE""; ""COPYRIGHT""; ""ABOUT THE AUTHOR""; ""CONTENTS""; ""INTRODUCTION""; ""PART I Influence� Getting What You Want""; ""INFLUENCE� GETTING WHAT YOU WANT""; ""What Influences You?""; ""Influence Factors Checklist""; ""A NEW DEFINITION OF INFLUENCE""; ""What Influence Isn�t""; ""WHAT INFLUENCE MEANS TO YOU""; ""DOVETAILING� YOUR WIN-WIN STRATEGY""; ""INFLUENCE""; ""MANIPULATION""; ""Getting Tuned In""; ""There Are No Shortcuts""; ""CREATING A PERSONAL INFLUENCE ACTION PLAN""; ""A FIVE-STEP PLAN""; ""PART II Influencing in an Age of Change""; ""INFLUENCING IN AN AGE OF CHANGE""
""Meeting the Challenge of an Age of Change""""COMPETITION:""; ""The Race Heats Up""; ""TECHNOLOGY:""; ""The Danger Of Depersonalization""; ""INFORMATION:""; ""Getting What You Need""; ""WORKER VALUES:""; ""New Management Norms Required""; ""INNOVATION:""; ""We�re All Expected to be More Creative""; ""ORGANIZATIONAL STRUCTURE:""; ""Changing the Way Things Work""; ""OLD HIERARCHICAL STRUCTURES""; ""NEW INFLUENCE STRUCTURES""; ""CAUGHT IN THE MIDDLE""; ""PLAYING IT BY EAR""; ""GETTING AHEAD IN THE AGE OF CHANGE""; ""YOUR OWN ORGANIZATION""; ""PART III How to Influence Anybody"" ""THE FORMULA FOR SUCCESS""""INFLUENCE=ATTENTIVENESS+FLEXIBILITY""; ""Learning How Best to Apply Influence Skills""; ""LIKE LIKES LIKE""; ""PART IV The Art of Listening: The Underrated “Power Tool�""; ""WHY LISTENING IS SO DIFFICULT""; ""Why?""; ""Distractions""; ""Lack of Training""; ""Filtering""; ""Self-Absorption""; ""LISTENING TO INFLUENCE""; ""1. Listening without Judging""; ""2. Developing a Genuine Interest in Others""; ""3. Learning to Ask Good Questions""; ""4. Developing the Art of Helping with Silence""; ""5. Developing a Desire to Accommodate""; ""Accommodation Quick-Check"" ""6. Practice Makes Perfect""""OPEN LISTENING""; ""ACTIVE LISTENING""; ""REFLECTING FEELINGS""; ""OPEN-ENDED QUESTIONING""; ""BLOCK-BUSTING QUESTIONS""; ""COMPARATORS: PRECISION QUESTIONS""; ""Qualifying Comparators""; ""UNIVERSALS""; ""PART V Refined Listening""; ""FINE-TUNING YOUR RADAR""; ""THE CONTEXT""; ""The External Environment""; ""The Internal Environment""; ""THE SIX Rs""; ""1. Relationship""; ""2. Range""; ""3. Record""; ""4. Reasons""; ""5. Rules""; ""6. Resistance""; ""THE CONTENT""; ""THE MEDIUM""; ""Refined Listening""; ""TUNING IN TO WHAT�S UNSPOKEN"" ""1. Body Posture and Gestures""""2. Skin Color Changes""; ""3. Minute Muscle Changes""; ""4. Lower Lip Changes""; ""5. Breathing Changes""; ""6. Voice Patterns: Tone, Tempo and Volume""; ""REPRESENTATIONAL SYSTEMS""; ""A VISUAL PERSON""; ""AN AUDITORY PERSON""; ""A KINESTHETIC PERSON""; ""A GUSTATORY PERSON""; ""AN OLFACTORY PERSON""; ""PART VI The Magic of Rapport""; ""SETTING THE STAGE FOR GREATER INFLUENCE""; ""RAPPORT""; ""ENTRAINMENT""; ""ENTRAINMENT AND THE RHYTHM OF RAPPORT""; ""ENTRAINMENT AS RAPPORT� THE HEARTBEAT OF INFLUENCE""; ""Breaking Rapport""; ""Matching Breathing"" ""Matching Voice"" |
| Record Nr. | UNINA-9910455640503321 |
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Zuker Elaina
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| Menlo Park, CA, : Crisps Publications, c1994 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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