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Envisioning the survey interview of the future [[electronic resource] /] / edited by Frederick G. Conrad, Michael F. Schober
| Envisioning the survey interview of the future [[electronic resource] /] / edited by Frederick G. Conrad, Michael F. Schober |
| Pubbl/distr/stampa | Hoboken, N.J., : Wiley-Interscience, c2008 |
| Descrizione fisica | 1 online resource (315 p.) |
| Disciplina |
001.433
303.48/330723 |
| Altri autori (Persone) |
ConradFrederick G <1955-> (Frederick George)
SchoberMichael F. <1964-> |
| Collana | Wiley series in survey methodology |
| Soggetto topico |
Social surveys - Technological innovations
Social surveys - Data processing Questionnaires Interviewing |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-281-13475-9
9786611134754 0-470-18337-3 0-470-18336-5 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Survey interviews and new communication technologies / Michael F. Schober and Frederick G. Conrad -- The contemporary standardized survey interview for social research / Nora Cate Schaeffer and Douglas W. Maynard -- Technology and the survey interview/questionnaire / Mick P. Couper -- Mobile web surveys : a preliminary discussion of methodological implications / Marek Fuchs -- Video-mediated interactions and surveys / Anne H. Anderson -- The speech IVR as a survey interviewing methodology / Jonathan Bloom -- Automating the survey interview with dynamic multimodal interfaces / Michael Johnston -- Is it self-administration if the computer gives you encouraging looks? / Justine Cassell and Peter Miller -- Disclosure and deception in tomorrow's survey interview : the role of information technology / Jeffrey T. Hancock -- Toward socially intelligent interviewing systems / Natalie K. Person, Sidney D'Mello, and Andrew Olney -- Culture, computer-mediated communication, and survey interviewing / Susan R. Fussell ... [et al.] -- Protecting subject data privacy in Internet-based HIV/STI prevention survey research / Joseph A. Konstan ... [et al.] -- Surveys and surveillance / Gary T. Marx -- Survey interviews with new communication technologies : synthesis and future opportunities / Arthur C. Graesser, Moongee Jeon, and Bethany McDaniel. |
| Record Nr. | UNINA-9910144713503321 |
| Hoboken, N.J., : Wiley-Interscience, c2008 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Envisioning the survey interview of the future [[electronic resource] /] / edited by Frederick G. Conrad, Michael F. Schober
| Envisioning the survey interview of the future [[electronic resource] /] / edited by Frederick G. Conrad, Michael F. Schober |
| Pubbl/distr/stampa | Hoboken, N.J., : Wiley-Interscience, c2008 |
| Descrizione fisica | 1 online resource (315 p.) |
| Disciplina |
001.433
303.48/330723 |
| Altri autori (Persone) |
ConradFrederick G <1955-> (Frederick George)
SchoberMichael F. <1964-> |
| Collana | Wiley series in survey methodology |
| Soggetto topico |
Social surveys - Technological innovations
Social surveys - Data processing Questionnaires Interviewing |
| ISBN |
1-281-13475-9
9786611134754 0-470-18337-3 0-470-18336-5 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Survey interviews and new communication technologies / Michael F. Schober and Frederick G. Conrad -- The contemporary standardized survey interview for social research / Nora Cate Schaeffer and Douglas W. Maynard -- Technology and the survey interview/questionnaire / Mick P. Couper -- Mobile web surveys : a preliminary discussion of methodological implications / Marek Fuchs -- Video-mediated interactions and surveys / Anne H. Anderson -- The speech IVR as a survey interviewing methodology / Jonathan Bloom -- Automating the survey interview with dynamic multimodal interfaces / Michael Johnston -- Is it self-administration if the computer gives you encouraging looks? / Justine Cassell and Peter Miller -- Disclosure and deception in tomorrow's survey interview : the role of information technology / Jeffrey T. Hancock -- Toward socially intelligent interviewing systems / Natalie K. Person, Sidney D'Mello, and Andrew Olney -- Culture, computer-mediated communication, and survey interviewing / Susan R. Fussell ... [et al.] -- Protecting subject data privacy in Internet-based HIV/STI prevention survey research / Joseph A. Konstan ... [et al.] -- Surveys and surveillance / Gary T. Marx -- Survey interviews with new communication technologies : synthesis and future opportunities / Arthur C. Graesser, Moongee Jeon, and Bethany McDaniel. |
| Record Nr. | UNINA-9910830130403321 |
| Hoboken, N.J., : Wiley-Interscience, c2008 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Envisioning the survey interview of the future / / edited by Frederick G. Conrad, Michael F. Schober
| Envisioning the survey interview of the future / / edited by Frederick G. Conrad, Michael F. Schober |
| Pubbl/distr/stampa | Hoboken, N.J., : Wiley-Interscience, c2008 |
| Descrizione fisica | 1 online resource (315 p.) |
| Disciplina | 303.48/330723 |
| Altri autori (Persone) |
ConradFrederick G <1955-> (Frederick George)
SchoberMichael F. <1964-> |
| Collana | Wiley series in survey methodology |
| Soggetto topico |
Social surveys - Technological innovations
Social surveys - Data processing Questionnaires Interviewing |
| ISBN |
1-281-13475-9
9786611134754 0-470-18337-3 0-470-18336-5 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Survey interviews and new communication technologies / Michael F. Schober and Frederick G. Conrad -- The contemporary standardized survey interview for social research / Nora Cate Schaeffer and Douglas W. Maynard -- Technology and the survey interview/questionnaire / Mick P. Couper -- Mobile web surveys : a preliminary discussion of methodological implications / Marek Fuchs -- Video-mediated interactions and surveys / Anne H. Anderson -- The speech IVR as a survey interviewing methodology / Jonathan Bloom -- Automating the survey interview with dynamic multimodal interfaces / Michael Johnston -- Is it self-administration if the computer gives you encouraging looks? / Justine Cassell and Peter Miller -- Disclosure and deception in tomorrow's survey interview : the role of information technology / Jeffrey T. Hancock -- Toward socially intelligent interviewing systems / Natalie K. Person, Sidney D'Mello, and Andrew Olney -- Culture, computer-mediated communication, and survey interviewing / Susan R. Fussell ... [et al.] -- Protecting subject data privacy in Internet-based HIV/STI prevention survey research / Joseph A. Konstan ... [et al.] -- Surveys and surveillance / Gary T. Marx -- Survey interviews with new communication technologies : synthesis and future opportunities / Arthur C. Graesser, Moongee Jeon, and Bethany McDaniel. |
| Record Nr. | UNINA-9910877112103321 |
| Hoboken, N.J., : Wiley-Interscience, c2008 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Interaction and the standardized survey interview : the living questionnaire / / Hanneke Houtkoop-Steenstra [[electronic resource]]
| Interaction and the standardized survey interview : the living questionnaire / / Hanneke Houtkoop-Steenstra [[electronic resource]] |
| Autore | Houtkoop-Steenstra Hanneke |
| Pubbl/distr/stampa | Cambridge : , : Cambridge University Press, , 2000 |
| Descrizione fisica | 1 online resource (xiv 209 pages) : digital, PDF file(s) |
| Disciplina | 001.4/33 |
| Soggetto topico |
Interviewing in sociology
Interviewing Social surveys Questionnaires |
| ISBN |
1-107-11837-9
0-511-31096-X 0-511-04887-4 0-511-48945-5 0-521-66202-8 1-280-42089-8 0-511-17318-0 0-511-15219-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | ; 1. The standardized survey interview -- ; 2. Interviewer-respondent interaction -- ; 3. Participant roles -- ; 4. Recipient design -- ; 5. Questioning-turn structure and turn taking -- ; 6. Generating recordable answers to field-coded questions -- ; 7. Establishing rapport -- ; 8. Quality of Life assessment interviews -- ; 9. Implications for survey methodology. |
| Altri titoli varianti | Interaction & the Standardized Survey Interview |
| Record Nr. | UNINA-9910455209903321 |
Houtkoop-Steenstra Hanneke
|
||
| Cambridge : , : Cambridge University Press, , 2000 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Interaction and the standardized survey interview : the living questionnaire / / Hanneke Houtkoop-Steenstra [[electronic resource]]
| Interaction and the standardized survey interview : the living questionnaire / / Hanneke Houtkoop-Steenstra [[electronic resource]] |
| Autore | Houtkoop-Steenstra Hanneke |
| Pubbl/distr/stampa | Cambridge : , : Cambridge University Press, , 2000 |
| Descrizione fisica | 1 online resource (xiv 209 pages) : digital, PDF file(s) |
| Disciplina | 001.4/33 |
| Soggetto topico |
Interviewing in sociology
Interviewing Social surveys Questionnaires |
| ISBN |
1-107-11837-9
0-511-31096-X 0-511-04887-4 0-511-48945-5 0-521-66202-8 1-280-42089-8 0-511-17318-0 0-511-15219-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | ; 1. The standardized survey interview -- ; 2. Interviewer-respondent interaction -- ; 3. Participant roles -- ; 4. Recipient design -- ; 5. Questioning-turn structure and turn taking -- ; 6. Generating recordable answers to field-coded questions -- ; 7. Establishing rapport -- ; 8. Quality of Life assessment interviews -- ; 9. Implications for survey methodology. |
| Altri titoli varianti | Interaction & the Standardized Survey Interview |
| Record Nr. | UNINA-9910780089103321 |
|
Houtkoop-Steenstra Hanneke
|
||
| Cambridge : , : Cambridge University Press, , 2000 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Interaction and the standardized survey interview : the living questionaire / / Hanneke Houtkoop-Steenstra
| Interaction and the standardized survey interview : the living questionaire / / Hanneke Houtkoop-Steenstra |
| Autore | Houtkoop-Steenstra Hanneke |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | Cambridge ; ; New York, : Cambridge University Press, 2000 |
| Descrizione fisica | 1 online resource (xiv 209 pages) : digital, PDF file(s) |
| Disciplina | 001.4/33 |
| Soggetto topico |
Interviewing in sociology
Interviewing Social surveys Questionnaires |
| ISBN |
1-107-11837-9
0-511-31096-X 0-511-04887-4 0-511-48945-5 0-521-66202-8 1-280-42089-8 0-511-17318-0 0-511-15219-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | ; 1. The standardized survey interview -- ; 2. Interviewer-respondent interaction -- ; 3. Participant roles -- ; 4. Recipient design -- ; 5. Questioning-turn structure and turn taking -- ; 6. Generating recordable answers to field-coded questions -- ; 7. Establishing rapport -- ; 8. Quality of Life assessment interviews -- ; 9. Implications for survey methodology. |
| Record Nr. | UNINA-9910820829103321 |
|
Houtkoop-Steenstra Hanneke
|
||
| Cambridge ; ; New York, : Cambridge University Press, 2000 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Internet, phone, mail, and mixed-mode surveys : the tailored design method / / Don A. Dillman, Jolene D. Smyth, Leah Melani Christian
| Internet, phone, mail, and mixed-mode surveys : the tailored design method / / Don A. Dillman, Jolene D. Smyth, Leah Melani Christian |
| Autore | Dillman Don A. <1941-> |
| Edizione | [Fourth edition.] |
| Pubbl/distr/stampa | Hoboken, New Jersey : , : Wiley, , 2014 |
| Descrizione fisica | 1 online resource (xvii, 509 pages) : illustrations |
| Disciplina | 300.72/3 |
| Soggetto topico |
Social surveys
Questionnaires |
| ISBN |
1-118-92129-1
9781118921296 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Machine generated contents note: Preface Chapter 1: Sample surveys in our electronic world Four cornerstones of quality surveys What is different about surveying in the 2010's? Why emphasize mixed-mode data collection? What is tailored design and why it is needed? Conclusion Chapter 2: Reducing people's reluctance to respond to surveys Example of a survey with a high response rate Using social exchange concepts to motivate potential respondents Putting the parts together: some guidelines for applying social exchange Mixed-mode designs provide new opportunities for applying social exchange Returning to the WSU doctoral student experience survey: Why it obtained such a high response rate Conclusion List of guidelines Chapter 3: Covering the population and selecting who to survey Essential definitions and their use Current coverage and access considerations Common sampling frames and assessing how well they cover the population Probability sampling Post-survey adjustments and calculating sampling error Nonprobability sampling Conclusion Chapter 4: The fundamentals of writing questions Issues to consider when starting to craft survey questions The anatomy of a survey question and types of question formats Guidelines for choosing words and forming questions Conclusion List of guidelines Chapter 5: How to write open and closed ended questions Guidelines for writing open-ended questions General guidelines for writing all types of closed-ended questions Guidelines for nominal closed-ended questions Guidelines for ordinal closed-ended questions Conclusion List of guidelines Chapter 6: Aural versus visual design of questions and questionnaires The importance of visual design in self-administered surveys Visual design concepts and their application to surveys General guidelines for the visual presentation of survey questions Guidelines for the visual presentation of open-ended questions Guidelines for the visual presentation of closed-ended questions Guidelines for the visual presentation of questionnaire pages or screens A case study: the use of visual design principles to improve data quality in the American Community Survey Conclusion List of guidelines Chapter 7: Ordering questions and testing for question order effects Question order Testing questions and questionnaires Conclusion List of guidelines Chapter 8: Telephone questionnaires and implementation Types of telephone only surveys today Guidelines for designing telephone questionnaires Guidelines for administering telephone questionnaires Guidelines for establishing calling rules and procedures Quality control and testing guidelines for telephone surveys Conclusion List of guidelines Chapter 9: Web questionnaires and implementation Guidelines for designing web and mobile questionnaires Guidelines for web and mobile survey implementation Quality control and testing guidelines for web surveys Conclusion List of guidelines Chapter 10: Mail questionnaires and implementation Guidelines for designing paper questionnaires Guidelines for implementing mail questionnaires Quality control and testing guidelines for mail-only surveys Conclusion List of guidelines Chapter 11: Mixed-mode questionnaires and survey implementation When single-mode surveys are not acceptable Why consider a mixed-mode survey design Guidelines for designing questionnaires that will minimize measurement differences across survey modes Expanding the research base for designing mixed-mode surveys Guidelines for using multiple contact modes to achieve more effective communication with potential respondents Guidelines for providing alternative response modes From individual guidelines to practical study designs Guidelines for testing mixed-mode surveys Conclusion List of guidelines Chapter 12: Responding to societal change and preparing for what lies ahead Panels and longitudinal surveys Nonprobability surveys New mobile devices and technology Supplementing questionnaires with measurement using electronic devices Big data and administrative records Data security Specialized purpose surveys International and cross-cultural surveys The challenge of connecting with empowered but diverse respondents References Index . |
| Record Nr. | UNINA-9910465316703321 |
|
Dillman Don A. <1941->
|
||
| Hoboken, New Jersey : , : Wiley, , 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Internet, phone, mail, and mixed-mode surveys : the tailored design method / / Don A. Dillman, Jolene D. Smyth, Leah Melani Christian
| Internet, phone, mail, and mixed-mode surveys : the tailored design method / / Don A. Dillman, Jolene D. Smyth, Leah Melani Christian |
| Autore | Dillman Don A. <1941-> |
| Edizione | [4th ed.] |
| Pubbl/distr/stampa | Hoboken, N.J., : Wiley, 2014 |
| Descrizione fisica | 1 online resource (xvii, 509 p.) : ill |
| Disciplina | 300.723 |
| Altri autori (Persone) |
SmythJolene D
ChristianLeah Melani |
| Soggetto topico |
Social surveys
Questionnaires |
| ISBN |
9781118921296 (e-book)
9781118456149 (hbk.) |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Chapter 1: Sample surveys in our electronic world -- Four cornerstones of quality surveys -- What is different about surveying in the 2010's? -- Why emphasize mixed-mode data collection? -- What is tailored design and why it is needed? -- Conclusion -- Chapter 2: Reducing people's reluctance to respond to surveys -- Example of a survey with a high response rate -- Using social exchange concepts to motivate potential respondents -- Putting the parts together: some guidelines for applying social exchange -- Mixed-mode designs provide new opportunities for applying social exchange -- Returning to the WSU doctoral student experience survey: Why it obtained such a high response rate -- Conclusion -- List of guidelines -- Chapter 3: Covering the population and selecting who to survey -- Essential definitions and their use -- Current coverage and access considerations -- Common sampling frames and assessing how well they cover the population -- Probability sampling -- Post-survey adjustments and calculating sampling error -- Nonprobability sampling -- Conclusion -- Chapter 4: The fundamentals of writing questions -- Issues to consider when starting to craft survey questions -- The anatomy of a survey question and types of question formats -- Guidelines for choosing words and forming questions -- Conclusion -- List of guidelines -- Chapter 5: How to write open and closed ended questions -- Guidelines for writing open-ended questions -- General guidelines for writing all types of closed-ended questions -- Guidelines for nominal closed-ended questions -- Guidelines for ordinal closed-ended questions -- Conclusion -- List of guidelines -- Chapter 6: Aural versus visual design of questions and questionnaires -- The importance of visual design in self-administered surveys -- Visual design concepts and their application to surveys -- General guidelines for the visual presentation of survey questions -- Guidelines for the visual presentation of open-ended questions -- Guidelines for the visual presentation of closed-ended questions -- Guidelines for the visual presentation of questionnaire pages or screens -- A case study: the use of visual design principles to improve data quality in the American Community Survey -- Conclusion -- List of guidelines -- Chapter 7: Ordering questions and testing for question order effects -- Question order -- Testing questions and questionnaires -- Conclusion -- List of guidelines -- Chapter 8: Telephone questionnaires and implementation -- Types of telephone only surveys today -- Guidelines for designing telephone questionnaires -- Guidelines for administering telephone questionnaires -- Guidelines for establishing calling rules and procedures -- Quality control and testing guidelines for telephone surveys -- Conclusion -- List of guidelines -- Chapter 9: Web questionnaires and implementation -- Guidelines for designing web and mobile questionnaires -- Guidelines for web and mobile survey implementation -- Quality control and testing guidelines for web surveys -- Conclusion -- List of guidelines -- Chapter 10: Mail questionnaires and implementation -- Guidelines for designing paper questionnaires -- Guidelines for implementing mail questionnaires -- Quality control and testing guidelines for mail-only surveys -- Conclusion -- List of guidelines -- Chapter 11: Mixed-mode questionnaires and survey implementation -- When single-mode surveys are not acceptable -- Why consider a mixed-mode survey design -- Guidelines for designing questionnaires that will minimize measurement differences across survey modes -- Expanding the research base for designing mixed-mode surveys -- Guidelines for using multiple contact modes to achieve more effective communication with potential respondents -- Guidelines for providing alternative response modes -- From individual guidelines to practical study designs -- Guidelines for testing mixed-mode surveys -- Conclusion -- List of guidelines -- Chapter 12: Responding to societal change and preparing for what lies ahead -- Panels and longitudinal surveys -- Nonprobability surveys -- New mobile devices and technology -- Supplementing questionnaires with measurement using electronic devices -- Big data and administrative records -- Data security -- Specialized purpose surveys -- International and cross-cultural surveys -- The challenge of connecting with empowered but diverse respondents -- References -- Index. |
| Record Nr. | UNINA-9910786895203321 |
|
Dillman Don A. <1941->
|
||
| Hoboken, N.J., : Wiley, 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Internet, phone, mail, and mixed-mode surveys : the tailored design method / / Don A. Dillman, Jolene D. Smyth, Leah Melani Christian
| Internet, phone, mail, and mixed-mode surveys : the tailored design method / / Don A. Dillman, Jolene D. Smyth, Leah Melani Christian |
| Autore | Dillman Don A. <1941-> |
| Edizione | [4th ed.] |
| Pubbl/distr/stampa | Hoboken, N.J., : Wiley, 2014 |
| Descrizione fisica | 1 online resource (xvii, 509 p.) : ill |
| Disciplina | 300.723 |
| Altri autori (Persone) |
SmythJolene D
ChristianLeah Melani |
| Soggetto topico |
Social surveys
Questionnaires |
| ISBN |
9781118921296 (e-book)
9781118456149 (hbk.) |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Chapter 1: Sample surveys in our electronic world -- Four cornerstones of quality surveys -- What is different about surveying in the 2010's? -- Why emphasize mixed-mode data collection? -- What is tailored design and why it is needed? -- Conclusion -- Chapter 2: Reducing people's reluctance to respond to surveys -- Example of a survey with a high response rate -- Using social exchange concepts to motivate potential respondents -- Putting the parts together: some guidelines for applying social exchange -- Mixed-mode designs provide new opportunities for applying social exchange -- Returning to the WSU doctoral student experience survey: Why it obtained such a high response rate -- Conclusion -- List of guidelines -- Chapter 3: Covering the population and selecting who to survey -- Essential definitions and their use -- Current coverage and access considerations -- Common sampling frames and assessing how well they cover the population -- Probability sampling -- Post-survey adjustments and calculating sampling error -- Nonprobability sampling -- Conclusion -- Chapter 4: The fundamentals of writing questions -- Issues to consider when starting to craft survey questions -- The anatomy of a survey question and types of question formats -- Guidelines for choosing words and forming questions -- Conclusion -- List of guidelines -- Chapter 5: How to write open and closed ended questions -- Guidelines for writing open-ended questions -- General guidelines for writing all types of closed-ended questions -- Guidelines for nominal closed-ended questions -- Guidelines for ordinal closed-ended questions -- Conclusion -- List of guidelines -- Chapter 6: Aural versus visual design of questions and questionnaires -- The importance of visual design in self-administered surveys -- Visual design concepts and their application to surveys -- General guidelines for the visual presentation of survey questions -- Guidelines for the visual presentation of open-ended questions -- Guidelines for the visual presentation of closed-ended questions -- Guidelines for the visual presentation of questionnaire pages or screens -- A case study: the use of visual design principles to improve data quality in the American Community Survey -- Conclusion -- List of guidelines -- Chapter 7: Ordering questions and testing for question order effects -- Question order -- Testing questions and questionnaires -- Conclusion -- List of guidelines -- Chapter 8: Telephone questionnaires and implementation -- Types of telephone only surveys today -- Guidelines for designing telephone questionnaires -- Guidelines for administering telephone questionnaires -- Guidelines for establishing calling rules and procedures -- Quality control and testing guidelines for telephone surveys -- Conclusion -- List of guidelines -- Chapter 9: Web questionnaires and implementation -- Guidelines for designing web and mobile questionnaires -- Guidelines for web and mobile survey implementation -- Quality control and testing guidelines for web surveys -- Conclusion -- List of guidelines -- Chapter 10: Mail questionnaires and implementation -- Guidelines for designing paper questionnaires -- Guidelines for implementing mail questionnaires -- Quality control and testing guidelines for mail-only surveys -- Conclusion -- List of guidelines -- Chapter 11: Mixed-mode questionnaires and survey implementation -- When single-mode surveys are not acceptable -- Why consider a mixed-mode survey design -- Guidelines for designing questionnaires that will minimize measurement differences across survey modes -- Expanding the research base for designing mixed-mode surveys -- Guidelines for using multiple contact modes to achieve more effective communication with potential respondents -- Guidelines for providing alternative response modes -- From individual guidelines to practical study designs -- Guidelines for testing mixed-mode surveys -- Conclusion -- List of guidelines -- Chapter 12: Responding to societal change and preparing for what lies ahead -- Panels and longitudinal surveys -- Nonprobability surveys -- New mobile devices and technology -- Supplementing questionnaires with measurement using electronic devices -- Big data and administrative records -- Data security -- Specialized purpose surveys -- International and cross-cultural surveys -- The challenge of connecting with empowered but diverse respondents -- References -- Index. |
| Record Nr. | UNINA-9910808638903321 |
|
Dillman Don A. <1941->
|
||
| Hoboken, N.J., : Wiley, 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods / / Bob E. Hayes
| Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods / / Bob E. Hayes |
| Autore | Hayes Bob E. <1963-> |
| Edizione | [Third edition.] |
| Pubbl/distr/stampa | Milwaukee, Wisconsin : , : ASQ Quality Press, , 2008 |
| Descrizione fisica | 1 online resource (311 p.) |
| Disciplina | 658.8/12 |
| Soggetto topico |
Consumer satisfaction - Statistical methods
Questionnaires |
| Soggetto genere / forma | Electronic books. |
| ISBN | 600-00-4864-5 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910453023803321 |
|
Hayes Bob E. <1963->
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| Milwaukee, Wisconsin : , : ASQ Quality Press, , 2008 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
