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Your customers' perception of quality : what it means to your bottom line and how to control it / / by Baboo Kureemun and Robert Fantina
| Your customers' perception of quality : what it means to your bottom line and how to control it / / by Baboo Kureemun and Robert Fantina |
| Autore | Kureemun Baboo |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Boca Raton, FL : , : Productivity Press, an imprint of Taylor and Francis, , 2011 |
| Descrizione fisica | 1 online resource (216 pages) : illustrations |
| Disciplina | 658.4/013 |
| Collana | Productivity Press Book |
| Soggetto topico |
Quality of products - Public opinion
Consumers - Attitudes |
| Soggetto genere / forma | Electronic books. |
| ISBN |
0-429-25217-X
1-4398-4582-4 1-4398-4581-6 1-4398-9123-0 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | chapter 1 The Neglected Frontier of Quality in Today’s Qualitysphere -- chapter 2 Why Customers’ Perception of Quality Is So Important -- chapter 3 Demonstrating the Return on Investment in Customer Perception of Quality -- chapter 4 Garnering Support and Gaining Endorsement -- chapter 5 A Framework to Derive the Right Investments -- chapter 6 Managing a Journey of Continuous Improvement -- chapter 7 Metrics That Prove the Worth of the Initiatives -- chapter 8 Delivering a Capability to Sustain Customers’ Perception of Quality Function -- chapter 9 Common Hurdles That Plague Customers’ Perception of Quality Initiatives. |
| Record Nr. | UNINA-9910463837003321 |
Kureemun Baboo
|
||
| Boca Raton, FL : , : Productivity Press, an imprint of Taylor and Francis, , 2011 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Your customers' perception of quality : what it means to your bottom line and how to control it / / by Baboo Kureemun and Robert Fantina
| Your customers' perception of quality : what it means to your bottom line and how to control it / / by Baboo Kureemun and Robert Fantina |
| Autore | Kureemun Baboo |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Boca Raton, FL : , : Productivity Press, an imprint of Taylor and Francis, , 2011 |
| Descrizione fisica | 1 online resource (216 pages) : illustrations |
| Disciplina | 658.4/013 |
| Collana | Productivity Press Book |
| Soggetto topico |
Quality of products - Public opinion
Consumers - Attitudes |
| ISBN |
0-429-25217-X
1-4398-4582-4 1-4398-4581-6 1-4398-9123-0 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | chapter 1 The Neglected Frontier of Quality in Today’s Qualitysphere -- chapter 2 Why Customers’ Perception of Quality Is So Important -- chapter 3 Demonstrating the Return on Investment in Customer Perception of Quality -- chapter 4 Garnering Support and Gaining Endorsement -- chapter 5 A Framework to Derive the Right Investments -- chapter 6 Managing a Journey of Continuous Improvement -- chapter 7 Metrics That Prove the Worth of the Initiatives -- chapter 8 Delivering a Capability to Sustain Customers’ Perception of Quality Function -- chapter 9 Common Hurdles That Plague Customers’ Perception of Quality Initiatives. |
| Record Nr. | UNINA-9910788059203321 |
|
Kureemun Baboo
|
||
| Boca Raton, FL : , : Productivity Press, an imprint of Taylor and Francis, , 2011 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Your customers' perception of quality : what it means to your bottom line and how to control it / / by Baboo Kureemun and Robert Fantina
| Your customers' perception of quality : what it means to your bottom line and how to control it / / by Baboo Kureemun and Robert Fantina |
| Autore | Kureemun Baboo |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Boca Raton, FL : , : Productivity Press, an imprint of Taylor and Francis, , 2011 |
| Descrizione fisica | 1 online resource (216 pages) : illustrations |
| Disciplina | 658.4/013 |
| Collana | Productivity Press Book |
| Soggetto topico |
Quality of products - Public opinion
Consumers - Attitudes |
| ISBN |
0-429-25217-X
1-4398-4582-4 1-4398-4581-6 1-4398-9123-0 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | chapter 1 The Neglected Frontier of Quality in Today’s Qualitysphere -- chapter 2 Why Customers’ Perception of Quality Is So Important -- chapter 3 Demonstrating the Return on Investment in Customer Perception of Quality -- chapter 4 Garnering Support and Gaining Endorsement -- chapter 5 A Framework to Derive the Right Investments -- chapter 6 Managing a Journey of Continuous Improvement -- chapter 7 Metrics That Prove the Worth of the Initiatives -- chapter 8 Delivering a Capability to Sustain Customers’ Perception of Quality Function -- chapter 9 Common Hurdles That Plague Customers’ Perception of Quality Initiatives. |
| Record Nr. | UNINA-9910817259903321 |
|
Kureemun Baboo
|
||
| Boca Raton, FL : , : Productivity Press, an imprint of Taylor and Francis, , 2011 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
