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Juran, quality, and a century of improvement / / edited by Kenneth S. Stephens
| Juran, quality, and a century of improvement / / edited by Kenneth S. Stephens |
| Pubbl/distr/stampa | Milwaukee, Wisconsin : , : ASQ Quality Press, , 2004 |
| Descrizione fisica | 1 online resource (320 p.) |
| Disciplina | 658.5/62 |
| Collana |
Best on Quality
Book Series of the International Academy for Quality |
| Soggetto topico |
Quality control
Quality of products |
| ISBN |
0-87389-277-1
600-00-4772-X |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910806253603321 |
| Milwaukee, Wisconsin : , : ASQ Quality Press, , 2004 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Just about right (JAR) scales : design, usage, benefits, and risks
| Just about right (JAR) scales : design, usage, benefits, and risks |
| Autore | Rothman Lori |
| Pubbl/distr/stampa | [Place of publication not identified], : ASTM International, 2009 |
| Disciplina | 658.8/34015195 |
| Collana | ASTM international manual series Just about right (JAR) scales |
| Soggetto topico |
Consumers - Research - Statistical methods
Consumer goods - Evaluation - Statistical methods Quality of products Commerce Business & Economics Marketing & Sales |
| ISBN | 0-8031-6739-3 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Altri titoli varianti | Just-About-Right |
| Record Nr. | UNINA-9910161638703321 |
Rothman Lori
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| [Place of publication not identified], : ASTM International, 2009 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Managing and improving quality : integrating quality, statistical methods and process control / / Amar Sahay
| Managing and improving quality : integrating quality, statistical methods and process control / / Amar Sahay |
| Autore | Sahay Amar |
| Edizione | [First edition.] |
| Pubbl/distr/stampa | New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2016 |
| Descrizione fisica | 1 online resource (xii, 288 pages) |
| Disciplina | 658.562 |
| Collana | Supply and operations management collection |
| Soggetto topico |
Quality of products
Quality control |
| Soggetto genere / forma | Electronic books. |
| Soggetto non controllato |
capability analysis
common cause of variation control charts control charts for attributes control charts for variables control limits cost of quality lean six sigma pattern analysis p-chart process spread process variation rational subgroup R-Chart run charts s-chart Six Sigma special causes of variation specification limits statistical process control three-sigma limits total quality management (TQM) x- chart |
| ISBN | 1-63157-342-X |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | 1. Introduction to quality -- 2. Quality programs in use today: Lean Six Sigma and total quality management -- 3. Statistical methods used in quality -- 4. Making inferences about process quality -- 5. Process variation, how it affects product quality -- 6. Control charts: fundamentals and concepts -- 7. Control charts for variables -- 8. Control charts for attributes -- 9. Process capability analysis -- 10. Summary, applications, and computer implementation -- Appendix A. Standard normal distribution table -- Appendix B. Partial t-distribution table -- Appendix C. Table of control chart constants -- Bibliography -- Index. |
| Record Nr. | UNINA-9910460486303321 |
|
Sahay Amar
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||
| New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2016 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Managing and improving quality : integrating quality, statistical methods and process control / / Amar Sahay
| Managing and improving quality : integrating quality, statistical methods and process control / / Amar Sahay |
| Autore | Sahay Amar |
| Edizione | [First edition.] |
| Pubbl/distr/stampa | New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2016 |
| Descrizione fisica | 1 online resource (xii, 288 pages) |
| Disciplina | 658.562 |
| Collana | Supply and operations management collection |
| Soggetto topico |
Quality of products
Quality control |
| Soggetto non controllato |
capability analysis
common cause of variation control charts control charts for attributes control charts for variables control limits cost of quality lean six sigma pattern analysis p-chart process spread process variation rational subgroup R-Chart run charts s-chart Six Sigma special causes of variation specification limits statistical process control three-sigma limits total quality management (TQM) x- chart |
| ISBN | 1-63157-342-X |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | 1. Introduction to quality -- 2. Quality programs in use today: Lean Six Sigma and total quality management -- 3. Statistical methods used in quality -- 4. Making inferences about process quality -- 5. Process variation, how it affects product quality -- 6. Control charts: fundamentals and concepts -- 7. Control charts for variables -- 8. Control charts for attributes -- 9. Process capability analysis -- 10. Summary, applications, and computer implementation -- Appendix A. Standard normal distribution table -- Appendix B. Partial t-distribution table -- Appendix C. Table of control chart constants -- Bibliography -- Index. |
| Record Nr. | UNINA-9910797805803321 |
|
Sahay Amar
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||
| New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2016 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Managing and improving quality : integrating quality, statistical methods and process control / / Amar Sahay
| Managing and improving quality : integrating quality, statistical methods and process control / / Amar Sahay |
| Autore | Sahay Amar |
| Edizione | [First edition.] |
| Pubbl/distr/stampa | New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2016 |
| Descrizione fisica | 1 online resource (xii, 288 pages) |
| Disciplina | 658.562 |
| Collana | Supply and operations management collection |
| Soggetto topico |
Quality of products
Quality control |
| Soggetto non controllato |
capability analysis
common cause of variation control charts control charts for attributes control charts for variables control limits cost of quality lean six sigma pattern analysis p-chart process spread process variation rational subgroup R-Chart run charts s-chart Six Sigma special causes of variation specification limits statistical process control three-sigma limits total quality management (TQM) x- chart |
| ISBN | 1-63157-342-X |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | 1. Introduction to quality -- 2. Quality programs in use today: Lean Six Sigma and total quality management -- 3. Statistical methods used in quality -- 4. Making inferences about process quality -- 5. Process variation, how it affects product quality -- 6. Control charts: fundamentals and concepts -- 7. Control charts for variables -- 8. Control charts for attributes -- 9. Process capability analysis -- 10. Summary, applications, and computer implementation -- Appendix A. Standard normal distribution table -- Appendix B. Partial t-distribution table -- Appendix C. Table of control chart constants -- Bibliography -- Index. |
| Record Nr. | UNINA-9910812821103321 |
|
Sahay Amar
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||
| New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2016 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Managing quality : integrating the supply chain / / S. Thomas Foster
| Managing quality : integrating the supply chain / / S. Thomas Foster |
| Autore | Foster S. Thomas |
| Edizione | [Sixth edition, Global edition.] |
| Pubbl/distr/stampa | Boston : , : Pearson, , [2017] |
| Descrizione fisica | 1 online resource (481 pages) : illustrations (some color), tables |
| Disciplina | 658.562 |
| Collana | Always learning |
| Soggetto topico |
Quality of products
Quality control |
| ISBN |
1-292-15421-7
1-292-15427-6 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover -- Title Page -- Copyright Page -- Brief Contents -- Contents -- Preface -- Part 1 Understanding Quality Concepts -- Chapter 1 Differing Perspectives on Quality -- A Closer look At Quality 1-1: Buying Clothing in Asia -- What is Quality? -- Product Quality Dimensions -- service Quality Dimensions -- Why Does it Matter that Different Definitions of Quality Exist? -- Differing Functional Perspectives on Quality -- A Supply Chain Perspective -- An Engineering Perspective -- An Operations Perspective -- A Strategic Management Perspective -- A Marketing Perspective -- Quality Highlight 1-1: Quality Strategy at Hyundai -- A Financial Perspective -- The Human Resources Perspective -- Is Quality Management Its Own Functional Discipline? -- The Three Spheres of Quality -- Quality Highlight 1-2: Federal Express Corporation -- Other Perspectives on Quality -- The Value-Added Perspective on Quality -- Cultural Perspectives on Quality -- Arriving at a Common Understanding of Quality Using a Contingency Perspective of Quality -- Summary -- Key Terms -- Discussion Questions -- Case 1-1: FedEx: Managing Quality Day and Night -- Case 1-2: Graniterock Company: Achieving Quality through Employees -- Chapter 2 Quality Theory -- What Is Theory? -- Is There a Theory of Quality Management? -- A Closer look At Quality 2-1: Quality and Management Fads -- History of Quality Management -- Leading Contributors to Quality Theory: W. Edwards Deming -- Deming's 14 Points for Management -- Leading Contributors to Quality Theory: Joseph M. Juran -- The Juran Trilogy -- Control versus Breakthrough -- Project-by-Project Improvement -- A Closer look At Quality 2-2: Juran on the Past Century of Quality -- Leading Contributors to Quality Theory: Kaoru Ishikawa -- The Basic Tools of Quality -- Leading Contributors to Quality Theory: Armand Feigenbaum -- The 19 Steps of TQC.
Leading Contributors to Quality Theory: Philip Crosby -- Leading Contributors to Quality Theory: Genichi Taguchi -- Definition of Quality -- Quality Loss Function -- Robust Design -- Leading Contributors to Quality Theory: The Rest of the Pack -- Robert C. Camp -- Stephen R. Covey's "8" Habits -- Michael Hammer and James Champy -- A Closer look At Quality 2-3: Selling Quality Fads -- Viewing Quality Theory from a Contingency Perspective -- Resolving the Differences in Quality Approaches: An Integrative View -- Leadership -- Employee Improvement -- Quality Assurance -- Customer Focus -- Quality Philosophy -- Information Analysis -- Strategic Planning -- Environment or Infrastructure -- Team Approach -- Focus of the Quality Department -- Breakthrough -- Theoretical Framework for Quality Management -- Summary -- Key Terms -- Discussion Questions -- Case 2-1: Rheaco, Inc.: Making a Quality Turnabout by Asking for Advice -- Case 2-2: Has Disney Developed a Theory of Quality Guest Services Management? -- Chapter 3 Global Supply Chain Quality and International Quality Standards -- Managing Quality for the Multinational Firm (MNF) -- Quality Highlight 3-1: Global Supply Chain Quality at Trek -- Quality Improvement: The American Way -- The Baldrige Performance Excellence Program -- A Closer look At Quality 3-1: Who Was Malcolm Baldrige? -- The Baldrige Process -- Baldrige Scoring -- Being a Baldrige Examiner -- Quality Highlight 3-2: Honeywell Federal Manufacturing & Technologies -- State Awards -- Quality Improvement: The Japanese Way -- Deming Prize -- Other Japanese Contributions to Quality Thought -- Lean Production -- Quality Highlight 3-3: The Humbling of Toyota -- Japanese Total Quality Control (TQC) -- Quality Improvement: The European Way -- European Quality Award -- ISO 9000:2015 -- Quality Management Principles Underlying ISO 9000:2015. Selecting a Registrar -- The ISO 9000:2015 Process -- ISO 14000 -- Quality Improvement: The Chinese Way -- Does Chinese Quality Management Exist? -- A Closer look At Quality 3-2: Outsourcing Woes -- Are Quality Approaches Influenced by Culture? -- Summary -- Key Terms -- Discussion Questions -- Case 3-1: Denver International Airport Becomes ISO 14001 Certified -- Case 3-2: Wainwright Industries: An Entirely New Philosophy of Business Based on Customer Satisfaction and Quality -- Part 2 Designing and Assuring Quality -- Chapter 4 Strategic Quality Planning -- Strategy Content -- The Importance of Time in Quality Improvement -- A Closer look At Quality 4-1: Bad Measurement Systems Result in Poor Outcomes -- Leadership for Quality -- Leadership Dimensions -- Quality Highlight 4-1: Solectron Corporation -- Quality and Ethics -- Quality as a Strategy -- Costs of Quality -- PAF Paradigm -- Accounting for Quality-Related Costs -- Lundvall-Juran Quality Cost Model -- Differentiation through Quality -- Focus through Quality -- Order Winners -- Quality as a Core Competency -- Quality Strategy Process -- Forced-Choice Model -- Deploying Quality (Hoshin Kanri) -- A Closer look At Quality 4-2: A Mature Strategic Planning Process -- Does Quality Lead to Better Business Results? -- Quality and Price -- Quality and Cost -- Quality and Productivity -- Quality and Profitability -- Quality and Sustainability -- Supply Chain Strategy -- Summary -- Key Terms -- Discussion Questions -- Problems -- Case 4-1: Mallinckrodt Pharmaceuticals: Realizing Multiple Benefits through Improved Quality -- Case 4-2: MidwayUSA -- Chapter 5 The Voice of the Customer -- A Closer look At Quality 5-1: Online Review of Merchandise -- Customer-Driven Quality -- The Pitfalls of Reactive Customer-Driven Quality -- Customer-Relationship Management -- Complaint Resolution -- Feedback -- Guarantees. Corrective Action -- The "Gaps" Approach to Service Design -- Segmenting Customers and Markets -- Strategic Supply Chain Alliances between Customers and Suppliers -- Process-Chain-Network (PCN) Tool for Service Design -- The Role of the Customer in the Supply Chain -- Communicating Downstream -- Actively Solicited Customer-Feedback Approaches -- Telephone Contact -- Focus Groups -- Customer Service Surveys -- A Closer look At Quality 5-2: Misusing Surveys -- Passively Solicited Customer-Feedback Approaches -- Customer Research Cards -- Customer Response Lines and Web Sites -- Managing Customer Retention and Loyalty -- Customer-Relationship Management Systems -- A Word on Excellent Design -- Summary -- Key Terms -- Discussion Questions -- Problems -- Case 5-1: Irish Transport Provider: Continuous Quality Improvement through a Commitment to External and Internal Customers -- Case 5-2: India-based Life Insurer Improves Customer Retention through Six Sigma and Quality Tools -- Chapter 6 The Voice of the Market -- Gaining Insights through Benchmarking -- Process Benchmarking -- Financial Benchmarking -- Performance Benchmarking -- Product Benchmarking -- Strategic Benchmarking -- Quality Highlight 6-1: Pal's Sudden Service -- Functional Benchmarking -- Purposes of Benchmarking -- Difficulties in Monitoring and Measuring Performance -- Commonly Benchmarked Performance Measures -- Why Collect All These Measures? -- Key Business Factors -- Business Process Benchmarking -- Robert Camp's Business Process Benchmarking Process -- Leading and Managing the Benchmarking Effort -- Training -- A Closer look At Quality 6-1: Benchmarking at PwC -- A Closer look At Quality 6-2: The Legal Environment of Benchmarking -- Baselining and Process Improvement -- Problems with Benchmarking -- Summary -- Key Terms -- Discussion Questions -- Problems. Case 6-1: Amgen Corporation: Using Benchmarking as a Means of Coping with Rapid Growth -- Case 6-2: AT&T Teleholdings: Making Benchmarking a Part of the Process Improvement Tool Kit -- Chapter 7 Quality and Innovation in Product and Process Design -- Designing Products for Quality -- The Design Process -- Quality Highlight 7-1: Apple's Watch: A Philosophy of Design -- Quality Function Deployment (QFD) -- Technology in Design -- Other Design Methodologies -- Organizing the Design Team -- The Product Life Cycle -- A Closer look At Quality 7-1: Ski Design -- Product Families and the Product Life Cycle -- Complementary Products -- Designing Products That Work -- A Closer look At Quality 7-2: It Takes a Scientist to Design a Winter Coat -- Design for Manufacture Method -- Design for Maintainability -- Designing for Reliability -- Quality Highlight 7-2: Designing Reliable Luxury at Vuitton -- Reliability Analysis Tools -- Failure Modes and Effects Analysis -- How FMEA Works -- Fault-Tree Analysis -- Failure Modes, Effects, and Criticality Analysis -- Product Traceability and Recall Procedures -- Environmental Considerations in Design -- Summary -- Key Terms -- Discussion Questions -- Problems -- Case 7-1: Keeping Apple's iPhone Competitive -- Case 7-2: Food Processing Plant: Creating a Quality Product using Blending Improvement Methods -- Chapter 8 Designing Quality Services -- Differences between Services and Manufacturing -- Internal versus External Services -- Voluntary versus Involuntary Services -- How Are Service Quality Issues Different from Those of Manufacturing? -- A Closer look At Quality 8-1: Service Warranties: Profitable or a Rip-off-You Decide -- How Are Service Quality Issues Similar to Manufacturing? -- What Do Services Customers Want? -- Quality Highlight 8-1: Ritz-Carlton Hotels -- SERVQUAL -- Expectations -- Perceptions -- Gap Analysis. Assessing Differences in Expectations and Perceptions by Using the Differencing Technique. |
| Record Nr. | UNINA-9910154956103321 |
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Foster S. Thomas
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| Boston : , : Pearson, , [2017] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Maximising Value on the Sale of a Business [[electronic resource] ] : Strategic and Financial Techniques
| Maximising Value on the Sale of a Business [[electronic resource] ] : Strategic and Financial Techniques |
| Autore | Gray Peter |
| Pubbl/distr/stampa | London, : Thorogood Publishing, 1999 |
| Descrizione fisica | 1 online resource (88 p.) |
| Disciplina | 658.16 |
| Soggetto topico |
Consolidation and merger of corporations
Quality of products Returning goods |
| ISBN | 1-85418-560-8 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | The author; Contents; Introduction; Chapter 1: Market overview; Chapter 2: Making the decision to sell; Chapter 3: Overview of the sale process; Chapter 4: Grooming a business for sale; Chapter 5: Tax planning; Chapter 6: Valuation techniques; Chapter 7: Appointing advisors; Chapter 8: Preparing an information memorandum; Chapter 9: Identifying potential purchases; Chapter 10: Approaching potential purchasers; Chapter 11: The negotiation process; Chapter 12: The due diligence process and warranties; Chapter 13: Conclusion |
| Record Nr. | UNISA-996217125703316 |
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Gray Peter
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| London, : Thorogood Publishing, 1999 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. di Salerno | ||
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Maximising Value on the Sale of a Business [[electronic resource] ] : Strategic and Financial Techniques
| Maximising Value on the Sale of a Business [[electronic resource] ] : Strategic and Financial Techniques |
| Autore | Gray Peter |
| Pubbl/distr/stampa | London, : Thorogood Publishing, 1999 |
| Descrizione fisica | 1 online resource (88 p.) |
| Disciplina | 658.16 |
| Soggetto topico |
Consolidation and merger of corporations
Quality of products Returning goods |
| ISBN | 1-85418-560-8 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | The author; Contents; Introduction; Chapter 1: Market overview; Chapter 2: Making the decision to sell; Chapter 3: Overview of the sale process; Chapter 4: Grooming a business for sale; Chapter 5: Tax planning; Chapter 6: Valuation techniques; Chapter 7: Appointing advisors; Chapter 8: Preparing an information memorandum; Chapter 9: Identifying potential purchases; Chapter 10: Approaching potential purchasers; Chapter 11: The negotiation process; Chapter 12: The due diligence process and warranties; Chapter 13: Conclusion |
| Record Nr. | UNINA-9910678469803321 |
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Gray Peter
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| London, : Thorogood Publishing, 1999 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Quality : the magazine of product assurance
| Quality : the magazine of product assurance |
| Pubbl/distr/stampa | Wheaton, Ill., : Hitchcock Pub. Co |
| Disciplina | 658 |
| Soggetto topico |
Quality control
Quality of products Quality assurance |
| Soggetto genere / forma | Periodicals. |
| ISSN | 1937-4410 |
| Formato | Materiale a stampa |
| Livello bibliografico | Periodico |
| Lingua di pubblicazione | eng |
| Altri titoli varianti |
Magazine of product assurance
Quality magazine |
| Record Nr. | UNINA-9910142984403321 |
| Wheaton, Ill., : Hitchcock Pub. Co | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Quality : the magazine of product assurance
| Quality : the magazine of product assurance |
| Pubbl/distr/stampa | Wheaton, Ill., : Hitchcock Pub. Co |
| Disciplina | 658 |
| Soggetto topico |
Quality control
Quality of products Quality assurance |
| Soggetto genere / forma | Periodicals. |
| ISSN | 1937-4410 |
| Formato | Materiale a stampa |
| Livello bibliografico | Periodico |
| Lingua di pubblicazione | eng |
| Altri titoli varianti |
Magazine of product assurance
Quality magazine |
| Record Nr. | UNISA-996210843103316 |
| Wheaton, Ill., : Hitchcock Pub. Co | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. di Salerno | ||
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