Info
- Utilizzare la checkbox di selezione a fianco di ciascun documento per attivare le funzionalità di stampa, invio email, download nei formati disponibili del (i) record.
Integrated measurement-- KPIs and metrics for ITSM : a narrative account / / Daniel McLean
| Integrated measurement-- KPIs and metrics for ITSM : a narrative account / / Daniel McLean |
| Autore | McLean Daniel (ITSM Consultant) |
| Pubbl/distr/stampa | Ely, Cambridgeshire : , : IT Governance Publishing, , 2013 |
| Descrizione fisica | 1 online resource (175 p.) |
| Disciplina | 658.4/013 |
| Soggetto topico |
Performance technology
Performance standards Information technology - Management Information technology - Quality control |
| ISBN | 1-84928-486-5 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Preface; About the Author; Acknowledgements; Contents; Introduction; Chapter 1: So Easy Even a Child Could Do It; Chapter 2: I'd Thought Things Were Going Rather Well; Chapter 3: Try to Get it Right this Time; Chapter 4: The Trivial Many Versus the Meaningful Few; Chapter 5: Teaching Old Dogs New Tricks; Chapter 6: Every Journey Begins with a Destination; Chapter 7: Friend or Foe?; Chapter 8: Hunters and Gatherers; Chapter 9: Whispers in the Halls; Chapter 10: What's the Use?; Chapter 11: Bringing in the Data; Chapter 12: The Signal Amongst the Noise; Chapter 13: Knowledge wants to be Free
Chapter 14: Long GoodbyesITG Resources; Other Websites; Toolkits; Training Services; Professional Services and Consultancy; Publishing Services; Newsletter |
| Record Nr. | UNINA-9910790411603321 |
McLean Daniel (ITSM Consultant)
|
||
| Ely, Cambridgeshire : , : IT Governance Publishing, , 2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Integrated measurement-- KPIs and metrics for ITSM : a narrative account / / Daniel McLean
| Integrated measurement-- KPIs and metrics for ITSM : a narrative account / / Daniel McLean |
| Autore | McLean Daniel (ITSM Consultant) |
| Pubbl/distr/stampa | Ely, Cambridgeshire : , : IT Governance Publishing, , 2013 |
| Descrizione fisica | 1 online resource (175 p.) |
| Disciplina | 658.4/013 |
| Soggetto topico |
Performance technology
Performance standards Information technology - Management Information technology - Quality control |
| ISBN | 1-84928-486-5 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Preface; About the Author; Acknowledgements; Contents; Introduction; Chapter 1: So Easy Even a Child Could Do It; Chapter 2: I'd Thought Things Were Going Rather Well; Chapter 3: Try to Get it Right this Time; Chapter 4: The Trivial Many Versus the Meaningful Few; Chapter 5: Teaching Old Dogs New Tricks; Chapter 6: Every Journey Begins with a Destination; Chapter 7: Friend or Foe?; Chapter 8: Hunters and Gatherers; Chapter 9: Whispers in the Halls; Chapter 10: What's the Use?; Chapter 11: Bringing in the Data; Chapter 12: The Signal Amongst the Noise; Chapter 13: Knowledge wants to be Free
Chapter 14: Long GoodbyesITG Resources; Other Websites; Toolkits; Training Services; Professional Services and Consultancy; Publishing Services; Newsletter |
| Record Nr. | UNINA-9910811206103321 |
|
McLean Daniel (ITSM Consultant)
|
||
| Ely, Cambridgeshire : , : IT Governance Publishing, , 2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Key performance indicators : developing, implementing, and using winning KPIs / / David Parmenter
| Key performance indicators : developing, implementing, and using winning KPIs / / David Parmenter |
| Autore | Parmenter David |
| Edizione | [Fourth edition.] |
| Pubbl/distr/stampa | Hoboken, New Jersey : , : Wiley, , [2020] |
| Descrizione fisica | 1 online resource (383 pages) |
| Disciplina | 658.314 |
| Soggetto topico | Performance technology |
| ISBN |
1-119-62082-1
1-119-62078-3 1-119-62079-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910555140403321 |
|
Parmenter David
|
||
| Hoboken, New Jersey : , : Wiley, , [2020] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Key performance indicators : developing, implementing, and using winning KPIs / / David Parmenter
| Key performance indicators : developing, implementing, and using winning KPIs / / David Parmenter |
| Autore | Parmenter David |
| Edizione | [Third edition.] |
| Pubbl/distr/stampa | Hoboken, New Jersey : , : Wiley, , 2015 |
| Descrizione fisica | 1 online resource (444 p.) |
| Disciplina | 658.4/013 |
| Soggetto topico |
Performance technology
Performance standards Organizational effectiveness Eficàcia organitzativa Valoració d'empreses |
| Soggetto genere / forma | Llibres electrònics |
| ISBN |
1-119-01985-0
1-119-01984-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Title Page; Copyright; Contents; About the Author; Preface; Acknowledgments; Part I Setting the Scene; Chapter 1 The Great KPI Misunderstanding; Key Result Indicators; Result Indicators; Performance Indicators; Key Performance Indicators; Seven Characteristics of KPIs; Difference between KRIs and KPIs and RIs and PIs; Lead and Lag Confusion; Number of Measures Required-The 10/80/10 Rule; Importance of Timely Measurement; Where Are You in Your Journey with Performance Measures?; Notes; Chapter 2 The Myths of Performance Measurement; Myth #1: Most Measures Lead to Better Performance
Myth #2: All Measures Can Work Successfully in Any Organization, At Any Time Myth #3: All Performance Measures Are KPIs; Myth #4: By Tying KPIs to Remuneration You Will Increase Performance; Myth #5: We Can Set Relevant Year-End Targets; Myth #6: Measuring Performance Is Relatively Simple and the Appropriate Measures Are Obvious; Myth #7: KPIs Are Financial and Nonfinancial Indicators; Myth #8: You Can Delegate a Performance Management Project to a Consulting Firm; The Myths Around the Balanced Scorecard; Notes; Chapter 3 Unintended Consequence: The Dark Side of Measures Example: City Train Service Example: Accident and Emergency Department; Examples from Dean Spitzer's Book; Performance-Related Pay; Dysfunctional Performance Measures Checklist; Notes; Chapter 4 Revitalizing Performance; Five Foundation Stones; The Many Facets of Performance Management; Notes; Chapter 5 Strategy and Its Relevance to Performance Measures; Articulate Your Organization's Mission, Vision, Values, and Lean Management Principles; Create a Strategy That Is Understood by Staff; Ensure That Your Strategy Is Balanced; Monitor Implementation of Your Strategy; Creating the Future; Notes Part II Winning KPI Methodology Chapter 6 Background to the Winning KPI Methodology and Its Migration; The Original 12-Step Process; The New Six-Stage Process; Winning KPI Methodology and Its Migration; An Overview of the Six Stages; Chapter 7 Foundation Stones for Implementing Key Performance Indicators; ""Partnership with the Staff, Unions, and Third Parties'' Foundation Stone; ""Transfer of Power to the Front Line'' Foundation Stone; ""Measure and Report Only What Matters'' Foundation Stone; ""Source KPIs from the Critical Success Factors'' Foundation Stone ""Abandon Processes That Do Not Deliver'' Foundation Stone""Appointment of a Home-Grown Chief Measurement Officer'' Foundation Stone; ""Organization-Wide Understanding of the Winning KPIs Definition'' Foundation Stone; Notes; Chapter 8 Getting the CEO and Senior Management Committed to the Change (Stage 1); Obtaining Senior Management Team Commitment; Agree on Timing, Resources, and Approach; Benefits of This Stage; Templates and Checklists; Notes; Chapter 9 Up-Skill In-House Resources to Manage the KPI Project (Stage 2); Establish a Winning KPI Team Working Full Time on the Project Establish a Just-Do-It Culture and Process |
| Record Nr. | UNINA-9910131293903321 |
|
Parmenter David
|
||
| Hoboken, New Jersey : , : Wiley, , 2015 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Key performance indicators : developing, implementing, and using winning KPIs / / David Parmenter
| Key performance indicators : developing, implementing, and using winning KPIs / / David Parmenter |
| Autore | Parmenter David |
| Edizione | [Third edition.] |
| Pubbl/distr/stampa | Hoboken, New Jersey : , : Wiley, , 2015 |
| Descrizione fisica | 1 online resource (444 p.) |
| Disciplina | 658.4/013 |
| Soggetto topico |
Performance technology
Performance standards Organizational effectiveness Eficàcia organitzativa Valoració d'empreses |
| Soggetto genere / forma | Llibres electrònics |
| ISBN |
1-119-01985-0
1-119-01984-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Title Page; Copyright; Contents; About the Author; Preface; Acknowledgments; Part I Setting the Scene; Chapter 1 The Great KPI Misunderstanding; Key Result Indicators; Result Indicators; Performance Indicators; Key Performance Indicators; Seven Characteristics of KPIs; Difference between KRIs and KPIs and RIs and PIs; Lead and Lag Confusion; Number of Measures Required-The 10/80/10 Rule; Importance of Timely Measurement; Where Are You in Your Journey with Performance Measures?; Notes; Chapter 2 The Myths of Performance Measurement; Myth #1: Most Measures Lead to Better Performance
Myth #2: All Measures Can Work Successfully in Any Organization, At Any Time Myth #3: All Performance Measures Are KPIs; Myth #4: By Tying KPIs to Remuneration You Will Increase Performance; Myth #5: We Can Set Relevant Year-End Targets; Myth #6: Measuring Performance Is Relatively Simple and the Appropriate Measures Are Obvious; Myth #7: KPIs Are Financial and Nonfinancial Indicators; Myth #8: You Can Delegate a Performance Management Project to a Consulting Firm; The Myths Around the Balanced Scorecard; Notes; Chapter 3 Unintended Consequence: The Dark Side of Measures Example: City Train Service Example: Accident and Emergency Department; Examples from Dean Spitzer's Book; Performance-Related Pay; Dysfunctional Performance Measures Checklist; Notes; Chapter 4 Revitalizing Performance; Five Foundation Stones; The Many Facets of Performance Management; Notes; Chapter 5 Strategy and Its Relevance to Performance Measures; Articulate Your Organization's Mission, Vision, Values, and Lean Management Principles; Create a Strategy That Is Understood by Staff; Ensure That Your Strategy Is Balanced; Monitor Implementation of Your Strategy; Creating the Future; Notes Part II Winning KPI Methodology Chapter 6 Background to the Winning KPI Methodology and Its Migration; The Original 12-Step Process; The New Six-Stage Process; Winning KPI Methodology and Its Migration; An Overview of the Six Stages; Chapter 7 Foundation Stones for Implementing Key Performance Indicators; ""Partnership with the Staff, Unions, and Third Parties'' Foundation Stone; ""Transfer of Power to the Front Line'' Foundation Stone; ""Measure and Report Only What Matters'' Foundation Stone; ""Source KPIs from the Critical Success Factors'' Foundation Stone ""Abandon Processes That Do Not Deliver'' Foundation Stone""Appointment of a Home-Grown Chief Measurement Officer'' Foundation Stone; ""Organization-Wide Understanding of the Winning KPIs Definition'' Foundation Stone; Notes; Chapter 8 Getting the CEO and Senior Management Committed to the Change (Stage 1); Obtaining Senior Management Team Commitment; Agree on Timing, Resources, and Approach; Benefits of This Stage; Templates and Checklists; Notes; Chapter 9 Up-Skill In-House Resources to Manage the KPI Project (Stage 2); Establish a Winning KPI Team Working Full Time on the Project Establish a Just-Do-It Culture and Process |
| Record Nr. | UNINA-9910828390803321 |
|
Parmenter David
|
||
| Hoboken, New Jersey : , : Wiley, , 2015 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Key performance indicators [[electronic resource] ] : developing, implementing, and using winning KPIs / / David Parmenter
| Key performance indicators [[electronic resource] ] : developing, implementing, and using winning KPIs / / David Parmenter |
| Autore | Parmenter David |
| Edizione | [2nd ed.] |
| Pubbl/distr/stampa | Hoboken, NJ, : John Wiley & Sons, 2010 |
| Descrizione fisica | 1 online resource (322 p.) |
| Disciplina | 658.4013 |
| Soggetto topico |
Performance technology
Performance standards Organizational effectiveness |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-282-54978-2
9786612549786 0-470-59319-9 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
KEY PERFORMANCE INDICATORS: Developing, Implementing, and Using Winning KPIs, Second Edition; Contents; Preface; Acknowledgments; Chapter 1: Introduction; Chapter 2: Foundation Stones for Implementing Key Performance Indicators; Chapter 3: Developing and Using KPIs: A 12-Step Model; Chapter 4: KPI Team Resource Kit; Chapter 5: Templates for Reporting Performance Measures; Chapter 6: Facilitator's Resource Kit; Chapter 7: Critical Success Factors Kit; Chapter 8: Brainstorming Performance Measures
Chapter 9: Implementation Variations for Small-to-Medium Enterprises and Not-for-Profit OrganizationsChapter 10: Implementation Lessons; Epilogue: Electronic Media Available to You; Appendix: Performance Measures Database; Index |
| Record Nr. | UNINA-9910456831803321 |
|
Parmenter David
|
||
| Hoboken, NJ, : John Wiley & Sons, 2010 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Key performance indicators [[electronic resource] ] : developing, implementing, and using winning KPIs / / David Parmenter
| Key performance indicators [[electronic resource] ] : developing, implementing, and using winning KPIs / / David Parmenter |
| Autore | Parmenter David |
| Edizione | [2nd ed.] |
| Pubbl/distr/stampa | Hoboken, NJ, : John Wiley & Sons, 2010 |
| Descrizione fisica | 1 online resource (322 p.) |
| Disciplina | 658.4013 |
| Soggetto topico |
Performance technology
Performance standards Organizational effectiveness |
| ISBN |
0-470-59320-2
1-282-54978-2 9786612549786 0-470-59319-9 |
| Classificazione |
QP 340
QP 361 WIR 525f |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
KEY PERFORMANCE INDICATORS: Developing, Implementing, and Using Winning KPIs, Second Edition; Contents; Preface; Acknowledgments; Chapter 1: Introduction; Chapter 2: Foundation Stones for Implementing Key Performance Indicators; Chapter 3: Developing and Using KPIs: A 12-Step Model; Chapter 4: KPI Team Resource Kit; Chapter 5: Templates for Reporting Performance Measures; Chapter 6: Facilitator's Resource Kit; Chapter 7: Critical Success Factors Kit; Chapter 8: Brainstorming Performance Measures
Chapter 9: Implementation Variations for Small-to-Medium Enterprises and Not-for-Profit OrganizationsChapter 10: Implementation Lessons; Epilogue: Electronic Media Available to You; Appendix: Performance Measures Database; Index |
| Record Nr. | UNINA-9910781071703321 |
|
Parmenter David
|
||
| Hoboken, NJ, : John Wiley & Sons, 2010 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Key performance indicators [[electronic resource] ] : developing, implementing, and using winning KPIs / / David Parmenter
| Key performance indicators [[electronic resource] ] : developing, implementing, and using winning KPIs / / David Parmenter |
| Autore | Parmenter David |
| Edizione | [2nd ed.] |
| Pubbl/distr/stampa | Hoboken, NJ, : John Wiley & Sons, 2010 |
| Descrizione fisica | 1 online resource (322 p.) |
| Disciplina | 658.4013 |
| Soggetto topico |
Performance technology
Performance standards Organizational effectiveness |
| ISBN |
0-470-59320-2
1-282-54978-2 9786612549786 0-470-59319-9 |
| Classificazione |
QP 340
QP 361 WIR 525f |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
KEY PERFORMANCE INDICATORS: Developing, Implementing, and Using Winning KPIs, Second Edition; Contents; Preface; Acknowledgments; Chapter 1: Introduction; Chapter 2: Foundation Stones for Implementing Key Performance Indicators; Chapter 3: Developing and Using KPIs: A 12-Step Model; Chapter 4: KPI Team Resource Kit; Chapter 5: Templates for Reporting Performance Measures; Chapter 6: Facilitator's Resource Kit; Chapter 7: Critical Success Factors Kit; Chapter 8: Brainstorming Performance Measures
Chapter 9: Implementation Variations for Small-to-Medium Enterprises and Not-for-Profit OrganizationsChapter 10: Implementation Lessons; Epilogue: Electronic Media Available to You; Appendix: Performance Measures Database; Index |
| Record Nr. | UNINA-9910829112803321 |
|
Parmenter David
|
||
| Hoboken, NJ, : John Wiley & Sons, 2010 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Key performance indicators for government and non profit agencies [[electronic resource] ] : implementing winning KPIs / / David Parmenter
| Key performance indicators for government and non profit agencies [[electronic resource] ] : implementing winning KPIs / / David Parmenter |
| Autore | Parmenter David |
| Edizione | [1] |
| Pubbl/distr/stampa | Hoboken, N.J., : John Wiley & Sons, 2012 |
| Descrizione fisica | 1 online resource (451 p.) |
| Disciplina | 658.4/013 |
| Soggetto topico |
Performance technology
Performance standards Organizational effectiveness Nonprofit organizations - Management Administrative agencies - Management |
| ISBN |
1-118-23530-4
1-119-20103-9 1-280-59121-8 9786613621047 1-118-22146-X |
| Classificazione | BUS074000 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Title Page; Copyright; Dedication; Preface; Companion to the KPI Book; Embarking on a KPI/Balanced-Scorecard Project; Letter to the Chief Executive Officer; Who Should Read What; What about Us (The Private Sector)?; Electronic Media Available; Acknowledgments; Part I: Setting the Scene; Chapter 1: Background; Are Agencies Really Non Profit Agencies?; Measurement in Government and Non Profit Agencies; Unintended Behavior: The Dark Side of Measures; Balanced Scorecards within Government and Non Profit Agencies; Checklist: Where Are You in Your Journey with Performance Measures?
Major Benefits of Performance Measures Chapter 2: Myths of Performance Measurement; Myth 1: Measuring Performance Is Relatively Simple and the Appropriate Measures Are Very Obvious; Myth 2: You Can Delegate a Performance Management Project to a Consulting Firm; Myth 3: Your In-House Project Team Can Achieve Success while Continuing with Their Other Duties; Myth 4: By Tying KPIs to Pay You Will Increase Performance; Myth 5: Most Measures Lead to Better Performance; Myth 6: Performance Measures Are Mainly Used to Help Manage Implementation of Strategic Initiatives Myth 7: The Balanced Scorecard Was First Off the Blocks Myth 8: Measures Fit Neatly into One Balanced-Scorecard Perspective; Myth 9: The Balanced Scorecard Can Report Progress to Both Management and the Board; Myth 10: There Are Only Four Balanced-Scorecard Perspectives; Myth 11: Strategy Mapping Is a Vital Requirement; Myth 12: All Performance Measures Are KPIs; Myth 13: Monitoring Monthly Performance Measures Will Improve Performance; Myth 14: KPIs Are Financial and Nonfinancial Indicators; Myth 15: The More Measures the Better Myth 16: Indicators Are Either Lead (Performance Driver) or Lag (Outcome) Indicators Myth 17: We Know What Good Performance Will Look Like Before the Year Starts and, thus, Can Set Relevant Year-End Targets; Chapter 3: Revitalizing Performance Management; Foundation Stone 1: Understanding Human Behavior; Foundation Stone 2: Knowledge of the Paradigm Shifters (Drucker, Collins, Welch, Hamel, Peters, Waterman, and Others); Foundation Stone 3: Using an Appropriate Strategy; Foundation Stone 4: Critical Success Factors Known by All Staff; Foundation Stone 5: Abandon Processes That Do Not Work Rejuvenating Human Resources Performance-Related Pay: Correcting the Errors; Reviewing an Individual's Performance; Getting the Right People on the Bus; Jack Welch's 20/70/10 Differentiation Rule; Secrets from High-Performing Teams; Toyota's 14 Principles; Role of Performance Measures: Implementing Winning KPIs; Quarterly Rolling Planning: The Setting of Targets; Reporting Performance; Outside-In View; Adopting Kaizen; Working Smarter Not Harder; Getting Technology to Deliver; Moving from Management to Leadership; Chapter 4: Measurement Leadership Has to Come from the Chief Executive Officer Barriers to Measurement Leadership |
| Record Nr. | UNINA-9910141297303321 |
|
Parmenter David
|
||
| Hoboken, N.J., : John Wiley & Sons, 2012 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Key performance indicators for government and non profit agencies [[electronic resource] ] : implementing winning KPIs / / David Parmenter
| Key performance indicators for government and non profit agencies [[electronic resource] ] : implementing winning KPIs / / David Parmenter |
| Autore | Parmenter David |
| Edizione | [1] |
| Pubbl/distr/stampa | Hoboken, N.J., : John Wiley & Sons, 2012 |
| Descrizione fisica | 1 online resource (451 p.) |
| Disciplina | 658.4/013 |
| Soggetto topico |
Performance technology
Performance standards Organizational effectiveness Nonprofit organizations - Management Administrative agencies - Management |
| ISBN |
1-118-23530-4
1-119-20103-9 1-280-59121-8 9786613621047 1-118-22146-X |
| Classificazione | BUS074000 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Title Page; Copyright; Dedication; Preface; Companion to the KPI Book; Embarking on a KPI/Balanced-Scorecard Project; Letter to the Chief Executive Officer; Who Should Read What; What about Us (The Private Sector)?; Electronic Media Available; Acknowledgments; Part I: Setting the Scene; Chapter 1: Background; Are Agencies Really Non Profit Agencies?; Measurement in Government and Non Profit Agencies; Unintended Behavior: The Dark Side of Measures; Balanced Scorecards within Government and Non Profit Agencies; Checklist: Where Are You in Your Journey with Performance Measures?
Major Benefits of Performance Measures Chapter 2: Myths of Performance Measurement; Myth 1: Measuring Performance Is Relatively Simple and the Appropriate Measures Are Very Obvious; Myth 2: You Can Delegate a Performance Management Project to a Consulting Firm; Myth 3: Your In-House Project Team Can Achieve Success while Continuing with Their Other Duties; Myth 4: By Tying KPIs to Pay You Will Increase Performance; Myth 5: Most Measures Lead to Better Performance; Myth 6: Performance Measures Are Mainly Used to Help Manage Implementation of Strategic Initiatives Myth 7: The Balanced Scorecard Was First Off the Blocks Myth 8: Measures Fit Neatly into One Balanced-Scorecard Perspective; Myth 9: The Balanced Scorecard Can Report Progress to Both Management and the Board; Myth 10: There Are Only Four Balanced-Scorecard Perspectives; Myth 11: Strategy Mapping Is a Vital Requirement; Myth 12: All Performance Measures Are KPIs; Myth 13: Monitoring Monthly Performance Measures Will Improve Performance; Myth 14: KPIs Are Financial and Nonfinancial Indicators; Myth 15: The More Measures the Better Myth 16: Indicators Are Either Lead (Performance Driver) or Lag (Outcome) Indicators Myth 17: We Know What Good Performance Will Look Like Before the Year Starts and, thus, Can Set Relevant Year-End Targets; Chapter 3: Revitalizing Performance Management; Foundation Stone 1: Understanding Human Behavior; Foundation Stone 2: Knowledge of the Paradigm Shifters (Drucker, Collins, Welch, Hamel, Peters, Waterman, and Others); Foundation Stone 3: Using an Appropriate Strategy; Foundation Stone 4: Critical Success Factors Known by All Staff; Foundation Stone 5: Abandon Processes That Do Not Work Rejuvenating Human Resources Performance-Related Pay: Correcting the Errors; Reviewing an Individual's Performance; Getting the Right People on the Bus; Jack Welch's 20/70/10 Differentiation Rule; Secrets from High-Performing Teams; Toyota's 14 Principles; Role of Performance Measures: Implementing Winning KPIs; Quarterly Rolling Planning: The Setting of Targets; Reporting Performance; Outside-In View; Adopting Kaizen; Working Smarter Not Harder; Getting Technology to Deliver; Moving from Management to Leadership; Chapter 4: Measurement Leadership Has to Come from the Chief Executive Officer Barriers to Measurement Leadership |
| Record Nr. | UNINA-9910823951003321 |
|
Parmenter David
|
||
| Hoboken, N.J., : John Wiley & Sons, 2012 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
