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Toward a culture of consequences [[electronic resource] ] : performance-based accountability systems for public services : executive summary / / Brian M. Stecher ... [et al.]
| Toward a culture of consequences [[electronic resource] ] : performance-based accountability systems for public services : executive summary / / Brian M. Stecher ... [et al.] |
| Autore | Stecher Brian M |
| Pubbl/distr/stampa | Santa Monica, Calif., : Rand, 2010 |
| Descrizione fisica | 1 online resource (52 p.) |
| Disciplina | 352.3/5 |
| Collana |
Rand Corporation monograph series
Rand education |
| Soggetto topico |
Government accountability - United States
Organizational effectiveness - United States Performance - Management |
| ISBN |
1-282-94043-0
9786612940439 0-8330-5035-4 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Title Page; Copyright; Preface; Contents; Table; Acknowledgments; Abbreviations; Executive Summary; Research Approach; Findings; Decision to Adopt a Performance-Based Accountability System Is Shaped by Political, Historical, and Cultural Contexts; Selection of Incentive Structures Has Proven Challenging; Design of Performance Measures Requires a Balance Among Competing Priorities; Successful Implementation Must Overcome Many Potential Pitfalls; Evidence of System Effectiveness Is Limited and Leads to Varying Conclusions by Sector; Recommendations for System Developers
Design of the Performance-Based Accountability SystemIncentives and Performance Measurement; Implementation; Evaluation; Areas for Further Research; Concluding Thoughts; APPENDIX: The Five Sectors; Back Cover |
| Record Nr. | UNINA-9910220098003321 |
Stecher Brian M
|
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| Santa Monica, Calif., : Rand, 2010 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Toward a culture of consequences [[electronic resource] ] : performance-based accountability systems for public services / / Brian M. Stecher ... [et al.]
| Toward a culture of consequences [[electronic resource] ] : performance-based accountability systems for public services / / Brian M. Stecher ... [et al.] |
| Pubbl/distr/stampa | Santa Monica, CA, : RAND, 2010 |
| Descrizione fisica | 1 online resource (274 p.) |
| Disciplina | 352.3/5 |
| Altri autori (Persone) | StecherBrian M |
| Collana | Rand Corporation monograph series |
| Soggetto topico |
Government accountability - United States
Organizational effectiveness - United States Performance - Management |
| ISBN |
1-282-94058-9
9786612940583 0-8330-5083-4 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Title Page; Copyright; Preface; Contents; Figure and Tables; Summary; Acknowledgments; Abbreviations; Chapter One: Introduction; What Is a Performance-Based Accountability System?; Problem Recognition and Adoption; Design of the Performance-Based Accounting System; Implementation and Monitoring; Effectiveness; Refinement; A Note About Terminology; Research Approach; Cases Examined in This Study; Child Care; Education; Health Care; Public Health Emergency Preparedness; Transportation; Organization of This Monograph
Chapter Two: A Historical Perspective on Performance-Based Accountability Systems Origins; Twentieth-Century Efforts to Improve Efficiency and Performance; Total Quality Management; Other Public-Sector Performance Management Initiatives; Government Performance and Results Act; National Performance Review; Recent State and Local Efforts; Chapter Summary; Chapter Three: Problem Recognition and Adoption; Reasons for Adopting a Performance-Based Accountability System; Concerns Over Quality Sometimes Build for Many Years; Specific Events Can Also Weigh Heavily in System Creation Sometimes One System Leads to Another Influence of Stakeholder and Governance Context; Service Providers Are Usually Influential Stakeholders; Influence of Service Consumers and Other Stakeholders Tends to Be Episodic; Decentralized Governance Structures Provide Opportunity for Stakeholder Influence; Systems Are Often Created Without Clear Agreement Among Stakeholders About Key Design Issues; Understanding of Service Production Processes; There Is Considerable Variation Across Sectors in the Quality of the Knowledge Base for Performance-Based Accountability Systems Tension Between a Performance-Based Accountability System and Other Oversight Structures Chapter Summary; Chapter Four: The Design of an Incentive Structure to Motivate Behavioral Change; Whose Behavior Must Change to Meet System Goals?; In the Sectors Examined, System Designers Quickly Identified Whose Behavior Needed to Change; System Designers Sometimes Seek to Change Organizational Behavior; System Designers Must Ensure That Individuals and Organizations Targeted for Change Can See the Connection Between Their Behavior and System Goals A System Should Distinguish the Contribution of Individuals from That of Teams Individuals and Organizations Targeted in the Nine Cases Have Varying Levels of Control Over Desired Changes; Incentive Structure Used to Induce Behavioral Change; Context Shapes the Incentive Options Available; The Size of an Incentive Should Reflect the Value to the Government of Changing the Targeted Behavior; Training and Technical Support Can Sometimes Be Used to Enhance Incentives; Cases Studied Varied Widely in the Use of Rewards and Sanctions; Chapter Summary Chapter Five: The Design of Measures That Link Performance to Incentives |
| Record Nr. | UNINA-9910220098103321 |
| Santa Monica, CA, : RAND, 2010 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
The Toyota way to healthcare excellence [[electronic resource] ] : increase efficiency and improve quality with Lean / / John Black with David Miller
| The Toyota way to healthcare excellence [[electronic resource] ] : increase efficiency and improve quality with Lean / / John Black with David Miller |
| Autore | Black John R |
| Pubbl/distr/stampa | Chicago, : Health Administration Press, c2008 |
| Descrizione fisica | xiii, 255 p. : ill |
| Disciplina | 362.1068 |
| Altri autori (Persone) | MillerDavid <1944 June 18-> |
| Collana | American College of Healthcare Executives management series |
| Soggetto topico |
Medical care - United States - Quality control
Medical care - United States - Cost effectiveness Health services administration - United States Chief executive officers - United States Hospital administrators - United States Organizational effectiveness - United States |
| Soggetto genere / forma | Electronic books. |
| ISBN | 1-56793-317-3 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910456470803321 |
|
Black John R
|
||
| Chicago, : Health Administration Press, c2008 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
The Toyota way to healthcare excellence [[electronic resource] ] : increase efficiency and improve quality with Lean / / John Black with David Miller
| The Toyota way to healthcare excellence [[electronic resource] ] : increase efficiency and improve quality with Lean / / John Black with David Miller |
| Autore | Black John R |
| Pubbl/distr/stampa | Chicago, : Health Administration Press, c2008 |
| Descrizione fisica | xiii, 255 p. : ill |
| Disciplina | 362.1068 |
| Altri autori (Persone) | MillerDavid <1944 June 18-> |
| Collana | American College of Healthcare Executives management series |
| Soggetto topico |
Medical care - United States - Quality control
Medical care - United States - Cost effectiveness Health services administration - United States Chief executive officers - United States Hospital administrators - United States Organizational effectiveness - United States |
| ISBN | 1-56793-317-3 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | An open letter to healthcare leaders -- Eliminating waste will transform American health care -- A brief history of Lean -- The "Lean house" and model lines -- Your Lean action plan -- Building kaizen leaders -- Flow in a healthcare environment -- Kanban and the supply chain -- Lean comes to Virginia Mason Medical Center -- Virginia Mason Medical Center case studies -- Lean comes to Park Nicollet Health Services -- Park Nicollet Health Services case studies. |
| Record Nr. | UNINA-9910780907703321 |
|
Black John R
|
||
| Chicago, : Health Administration Press, c2008 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
The Toyota way to healthcare excellence [[electronic resource] ] : increase efficiency and improve quality with Lean / / John Black with David Miller
| The Toyota way to healthcare excellence [[electronic resource] ] : increase efficiency and improve quality with Lean / / John Black with David Miller |
| Autore | Black John R |
| Pubbl/distr/stampa | Chicago, : Health Administration Press, c2008 |
| Descrizione fisica | xiii, 255 p. : ill |
| Disciplina | 362.1068 |
| Altri autori (Persone) | MillerDavid <1944 June 18-> |
| Collana | American College of Healthcare Executives management series |
| Soggetto topico |
Medical care - United States - Quality control
Medical care - United States - Cost effectiveness Health services administration - United States Chief executive officers - United States Hospital administrators - United States Organizational effectiveness - United States |
| ISBN | 1-56793-317-3 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | An open letter to healthcare leaders -- Eliminating waste will transform American health care -- A brief history of Lean -- The "Lean house" and model lines -- Your Lean action plan -- Building kaizen leaders -- Flow in a healthcare environment -- Kanban and the supply chain -- Lean comes to Virginia Mason Medical Center -- Virginia Mason Medical Center case studies -- Lean comes to Park Nicollet Health Services -- Park Nicollet Health Services case studies. |
| Record Nr. | UNINA-9910823295503321 |
|
Black John R
|
||
| Chicago, : Health Administration Press, c2008 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
The trusted leader : building the relationships that make government work / / Terry Newell, Grant Reeher & Peter Ronayne
| The trusted leader : building the relationships that make government work / / Terry Newell, Grant Reeher & Peter Ronayne |
| Edizione | [Second edition.] |
| Pubbl/distr/stampa | Washington, D.C. : , : CQ Press, , 2016 |
| Descrizione fisica | 1 online resource |
| Disciplina | 352.3 |
| Soggetto topico |
Government executives - Professional relationships - United States
Interagency coordination - United States Administrative agencies - United States - Management Executive departments - United States - Management Organizational effectiveness - United States Political leadership - United States |
| ISBN |
1-5063-3566-7
1-4833-4190-9 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Section I. Relationships: the missing link in government reform -- Section II. Building relationships within the organization -- Section III. Building relationships across organizational boundaries. |
| Record Nr. | UNINA-9910797518603321 |
| Washington, D.C. : , : CQ Press, , 2016 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
The trusted leader : building the relationships that make government work / / Terry Newell, Grant Reeher & Peter Ronayne
| The trusted leader : building the relationships that make government work / / Terry Newell, Grant Reeher & Peter Ronayne |
| Edizione | [Second edition.] |
| Pubbl/distr/stampa | Washington, D.C. : , : CQ Press, , 2016 |
| Descrizione fisica | 1 online resource |
| Disciplina | 352.3 |
| Soggetto topico |
Government executives - Professional relationships - United States
Interagency coordination - United States Administrative agencies - United States - Management Executive departments - United States - Management Organizational effectiveness - United States Political leadership - United States |
| ISBN |
1-5063-3566-7
1-4833-4190-9 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Section I. Relationships: the missing link in government reform -- Section II. Building relationships within the organization -- Section III. Building relationships across organizational boundaries. |
| Record Nr. | UNINA-9910822241103321 |
| Washington, D.C. : , : CQ Press, , 2016 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
United States Customs and Border Protection's management of the Federal Employees' Compensation Act program / / Department of Homeland Security, Office of Inspector General
| United States Customs and Border Protection's management of the Federal Employees' Compensation Act program / / Department of Homeland Security, Office of Inspector General |
| Pubbl/distr/stampa | Washington, DC : , : Department of Homeland Security, Office of Inspector General, , 2012 |
| Descrizione fisica | 1 online resource (19 pages) |
| Soggetto topico |
Compensation management - United States
Civil service - Salaries, etc Organizational effectiveness - United States |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910705303003321 |
| Washington, DC : , : Department of Homeland Security, Office of Inspector General, , 2012 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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