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Serviceology for Designing the Future [[electronic resource] ] : Selected and Edited Papers of the 2nd International Conference on Serviceology / / edited by Takashi Maeno, Yuriko Sawatani, Tatsunori Hara
| Serviceology for Designing the Future [[electronic resource] ] : Selected and Edited Papers of the 2nd International Conference on Serviceology / / edited by Takashi Maeno, Yuriko Sawatani, Tatsunori Hara |
| Edizione | [1st ed. 2016.] |
| Pubbl/distr/stampa | Tokyo : , : Springer Japan : , : Imprint : Springer, , 2016 |
| Descrizione fisica | 1 online resource (XI, 603 p. 298 illus., 172 illus. in color.) |
| Disciplina | 658.5 |
| Soggetto topico |
Engineering economics
Engineering economy Production management Engineering design Computers Engineering Economics, Organization, Logistics, Marketing Operations Management Engineering Design Information Systems and Communication Service |
| ISBN | 4-431-55861-6 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | A Survey of Business Models in Japanese Restaurant and Retail Industries -- Employee Satisfaction Analysis in Food Service Industry - Resultant of Questionnaire to the Restaurant Staff -- Exploration of Service System and Value Co-creation Mechanism in Islamic Banking in Pakistan -- The Ordering of Fast Food Using Menu -- Evaluation of taxiing at a large airport considering customer satisfaction -- Research of the Social New Transportation Service on Electric Full Flat Floor Bus -- Analysis of business process innovation using outsourcing -- Mixed Reality Navigation on a Tablet Computer for Supporting Machine Maintenance in Wide-area Indoor Environment -- Business Structure of E-book Service as a Product Service System: A Game Theoretic Approach -- Service Field Simulator: Virtual environment display system for analyzing human behavior in service fields -- Improvement of Sharing of observations and awareness in nursing by voice tweets -- A System Promoting Cooperation Between Medicine and Dentistry Using Key Performance Indicators and Importance-Performance Analysis -- Designing the Amount of Image Delay in Tele-surgery -- Visualization of Muscle Activity during Squat Motion for Skill Education -- Extraction and Evaluation of Proficiency in Bed Care Motion for Education Service of Nursing Skill -- Exploratory Analysis on Factors of Patient Satisfaction in HCAHPS Databases -- One Cycle of Smart Access Vehicle Service Development -- The value of community for resolving social isolation -- Basic Study of Mobility of Elderly People from the Perspective of Their Emotional Value -- Workshop-based Policy Platform for Public-Private Partnership (WP5): Designing Co-Creative Policy-Making Platform for Regional Development of Nagano -- System Design of Happy Town Using Four Factors of Happiness -- Evaluation of the Productivity Improvement by Information Presentation in Surveillance Service -- Personalized Information Service Model that Reflects Individual's Will -- Ranking Smartphone Apps Based on Users' Behavior Records -- Contribution of ICT monitoring system in Agricultural Water Management and Environmental Conservation -- A Questionnaire Assessment of the Contributing Factors to Empathy -- Evaluation of Countermeasures for Low Birthrate and Aging of the Population in a Suburban New Town -- Analysis of value co-creation between farmers and Land Improvement District in Japan through irrigation service improvement by good water quality -- Analysis of Multi-language Knowledge Communication Service in Intercultural Agricultural Support.-A Value Co-Creation Model for Multi-Language Knowledge Communication -- Field-Oriented Service Design: A Multiagent Approach.-EXPERIENCE PLOT:A Template for Co-Creating Customer Journey -- Kizashi Method:Grasping the change of future user's values.– Service Practices as Organizational Phenomena -- The Findings from the First Service Design Projects -- An Evaluation Method of a Service Business model using Wants Chain Analysis -- Design method of target customer’s WANTs for a service based on classification of services using WANTs -- Business Model Generation Canvas as a Method to Develop Customer-Oriented Service Innovation -- Aligning Product-Service offerings with customer expectations -- User-De-Centeredness in Service Design -- A Probe-based Approach for Designing Inspirational Services at Museums. |
| Record Nr. | UNINA-9910254220703321 |
| Tokyo : , : Springer Japan : , : Imprint : Springer, , 2016 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Serviceology for Services [[electronic resource] ] : 7th International Conference, ICServ 2020, Osaka, Japan, March 13–15, 2020, Proceedings / / edited by Takeshi Takenaka, Spring Han, Chieko Minami
| Serviceology for Services [[electronic resource] ] : 7th International Conference, ICServ 2020, Osaka, Japan, March 13–15, 2020, Proceedings / / edited by Takeshi Takenaka, Spring Han, Chieko Minami |
| Edizione | [1st ed. 2020.] |
| Pubbl/distr/stampa | Singapore : , : Springer Singapore : , : Imprint : Springer, , 2020 |
| Descrizione fisica | 1 online resource (XI, 309 p. 119 illus., 80 illus. in color.) |
| Disciplina | 338.4 |
| Collana | Communications in Computer and Information Science |
| Soggetto topico |
Computers
User interfaces (Computer systems) Business Management science Engineering economics Engineering economy Application software Software engineering Information Systems and Communication Service User Interfaces and Human Computer Interaction Business and Management, general Engineering Economics, Organization, Logistics, Marketing Information Systems Applications (incl. Internet) Software Engineering |
| ISBN | 981-15-3118-8 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Hospitality Management -- Service Innovation and Employee engagement -- Service Marketing and Consumer Behavior -- Customer Experience and Service Design -- Service Engineering and Implementation. |
| Record Nr. | UNINA-9910380746503321 |
| Singapore : , : Springer Singapore : , : Imprint : Springer, , 2020 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Serviceology for Services [[electronic resource] ] : 7th International Conference, ICServ 2020, Osaka, Japan, March 13–15, 2020, Proceedings / / edited by Takeshi Takenaka, Spring Han, Chieko Minami
| Serviceology for Services [[electronic resource] ] : 7th International Conference, ICServ 2020, Osaka, Japan, March 13–15, 2020, Proceedings / / edited by Takeshi Takenaka, Spring Han, Chieko Minami |
| Edizione | [1st ed. 2020.] |
| Pubbl/distr/stampa | Singapore : , : Springer Singapore : , : Imprint : Springer, , 2020 |
| Descrizione fisica | 1 online resource (XI, 309 p. 119 illus., 80 illus. in color.) |
| Disciplina | 338.4 |
| Collana | Communications in Computer and Information Science |
| Soggetto topico |
Computers
User interfaces (Computer systems) Business Management science Engineering economics Engineering economy Application software Software engineering Information Systems and Communication Service User Interfaces and Human Computer Interaction Business and Management, general Engineering Economics, Organization, Logistics, Marketing Information Systems Applications (incl. Internet) Software Engineering |
| ISBN | 981-15-3118-8 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Hospitality Management -- Service Innovation and Employee engagement -- Service Marketing and Consumer Behavior -- Customer Experience and Service Design -- Service Engineering and Implementation. |
| Record Nr. | UNISA-996465352903316 |
| Singapore : , : Springer Singapore : , : Imprint : Springer, , 2020 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. di Salerno | ||
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Serviceology for Services [[electronic resource] ] : Selected papers of the 1st International Conference of Serviceology / / edited by Masaaki Mochimaru, Kanji Ueda, Takeshi Takenaka
| Serviceology for Services [[electronic resource] ] : Selected papers of the 1st International Conference of Serviceology / / edited by Masaaki Mochimaru, Kanji Ueda, Takeshi Takenaka |
| Edizione | [1st ed. 2014.] |
| Pubbl/distr/stampa | Tokyo : , : Springer Japan : , : Imprint : Springer, , 2014 |
| Descrizione fisica | 1 online resource (356 p.) |
| Disciplina | 658.5 |
| Soggetto topico |
Engineering economics
Engineering economy Production management Engineering design Computers Engineering Economics, Organization, Logistics, Marketing Operations Management Engineering Design Information Systems and Communication Service |
| ISBN | 4-431-54816-5 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Data assimilation & human modeling -- Enhancing Service Analysis and Testing with VR/AR/MR -- Healthcare service -- Mechanism design for services -- Psychological aspects & neuromarketing -- Product Service System (PSS) -- Public & urban service -- Regional development & policymaking -- Service economy and productivity -- Service innovation and design -- Service management & marketing -- Service robotics -- Service theory -- Tourism & hospitality. |
| Record Nr. | UNINA-9910299750703321 |
| Tokyo : , : Springer Japan : , : Imprint : Springer, , 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Serviceology for Smart Service System [[electronic resource] ] : Selected papers of the 3rd International Conference of Serviceology / / edited by Yuriko Sawatani, James Spohrer, Stephen Kwan, Takeshi Takenaka
| Serviceology for Smart Service System [[electronic resource] ] : Selected papers of the 3rd International Conference of Serviceology / / edited by Yuriko Sawatani, James Spohrer, Stephen Kwan, Takeshi Takenaka |
| Edizione | [1st ed. 2017.] |
| Pubbl/distr/stampa | Tokyo : , : Springer Japan : , : Imprint : Springer, , 2017 |
| Descrizione fisica | 1 online resource (X, 400 p. 260 illus., 186 illus. in color.) |
| Disciplina | 658.5 |
| Soggetto topico |
Engineering economics
Engineering economy Production management Engineering design Computers Engineering Economics, Organization, Logistics, Marketing Operations Management Engineering Design Information Systems and Communication Service |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | A new service class scheme for service innovation in Japanese automation industry -- Design of Service Ecosystem Based on Interactive Design Support in the case of Job-hunting Support Services -- A Method for Supporting Customer Model Construction Using a Topic Model for Public Service Design -- A Proposal of the Emotion Hierarchy Diagram for Designing the Service Processes -- A Creed for Service Designers -- Design Support System for Sightseeing Tours -- Service Data Model in Design Support System for Sightseeing Tours -- Design of Localized Science Education Program for Cultivating Inter-generational Community -- How to generate sustainable services? -- A Service Innovation for reducing Food Adulteration problem in Bangladesh -- Challenges to Deploy Service Design in Organizations: Analysis through “Scaling Up” Workshops -- Generalized Service Process Expressed by Context-Free Grammar -- Realization of Mobility as a Service in View of Ambient Intelligence -- Customer Experience in traditional and modern retail formats: Case study of Vietnam -- A combinatorial auction based approach to staff shift scheduling in restaurant business -- Enhancing Kitchen Layout and Training to Improve Management and Employee Satisfaction at a Multiproduct Japanese Cuisine Restaurant -- The efficient provision of culture-sensitive services – a modularization approach -- Nurse Bed Care Activity Analysis for Intelligent Training Service -- An Evolving Service System in Microfinance: A Case Study in BRAC, Bangladesh -- Developing an ad-hoc Questionnaire Model for extracting Consumer behaviour in Service Encounter -- Method of Building Conceptual Preference Model based on Personal Purchase Records for Retail Service improvement -- Are Superior Services Always Good for Satisfaction Formation? Consideration of Indebtedness to a Contact Person -- An analysis of key factors of the “Omotenashi-consumption” in restaurants -- Structural Equation Modeling of Purchase Funnel -- Toward Sports training service with the interactive learning platform -- VR|ServE: A Software Toolset for Service Engineering using Virtual Reality -- Productivity improvement and stress reduction by showing information to a surveillance worker -- Skill Evaluation and Education Services for Bed-Care Nursing with Sliding Sheet with Regression Analysis -- “Kizkey” is the key for a better care service -- Role of Servicing Activity Visualization in Quality Control Circle -- Physiological Detection of Satisfaction for Services by Body Motion Wave revealing Unconscious Responses reflecting Activities of Autonomic Nervous Systems -- The effects of wait time, length of stay and hospital rehabilitation on the structure of patient satisfaction -- Service Satisfaction and the Consciousness-Attitude Gap for Foreign Tourists Visiting Japan -- Service as Artifact: Reconsideration of Value Co-creation -- Development of Conceptual Framework for Value Co-creation of Service based on the Japanese Governmental Service Science Research Program -- An Interactive Model for the Synthesis of Service Functions through Use Processes -- Statistical Estimation of Software Quality in Hospital Information System -- A Consideration of the Pricing Structure of Aesthetic Services: An Example of Consumer Decision Making with Ambiguous Information -- Designing New Business Development Program Based on Systems Engineering Methodology with Participatory System Analysis in Small and Mid-Size Enterprise -- Qualitative Simulation for Early- Stage Service Design -- Impacts of Seasonal Factors on Travel Behavior -- Basic analysis of GPS trajectory data for Eight months -- -- Collaborative Innovation Centers (CICs): Toward Smart Service System Design -- The value of the word of mouth for tasting rice -- Dispersed Energy Storage and Its Effect on Market Efficiency in Electricity Trading with Distributed Power Resources: An Experimental Economics Study. |
| Record Nr. | UNINA-9910254355403321 |
| Tokyo : , : Springer Japan : , : Imprint : Springer, , 2017 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Servitization in Industry [[electronic resource] /] / edited by Gunter Lay
| Servitization in Industry [[electronic resource] /] / edited by Gunter Lay |
| Edizione | [1st ed. 2014.] |
| Pubbl/distr/stampa | Cham : , : Springer International Publishing : , : Imprint : Springer, , 2014 |
| Descrizione fisica | 1 online resource (351 p.) |
| Disciplina | 338.4767 |
| Soggetto topico |
Engineering economics
Engineering economy Industrial organization Sales management Engineering Economics, Organization, Logistics, Marketing Industrial Organization Sales/Distribution |
| ISBN | 3-319-06935-7 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | PART I. Introduction -- PART II. Servitization by characteristics of sectors -- PART III: Functional reorganisation needs for servitization -- PART IV. Conclusion and outlook. |
| Record Nr. | UNINA-9910299745003321 |
| Cham : , : Springer International Publishing : , : Imprint : Springer, , 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Smart Technology Trends in Industrial and Business Management [[electronic resource] /] / edited by Dagmar Cagáňová, Michal Balog, Lucia Knapčíková, Jakub Soviar, Serkan Mezarcıöz
| Smart Technology Trends in Industrial and Business Management [[electronic resource] /] / edited by Dagmar Cagáňová, Michal Balog, Lucia Knapčíková, Jakub Soviar, Serkan Mezarcıöz |
| Edizione | [1st ed. 2019.] |
| Pubbl/distr/stampa | Cham : , : Springer International Publishing : , : Imprint : Springer, , 2019 |
| Descrizione fisica | 1 online resource (XIV, 500 p. 199 illus., 141 illus. in color.) |
| Disciplina | 621.382 |
| Collana | EAI/Springer Innovations in Communication and Computing |
| Soggetto topico |
Electrical engineering
Signal processing Image processing Speech processing systems Manufactures Production management Engineering economics Engineering economy Information technology Business—Data processing Communications Engineering, Networks Signal, Image and Speech Processing Manufacturing, Machines, Tools, Processes Production Engineering Economics, Organization, Logistics, Marketing IT in Business |
| ISBN | 3-319-76998-7 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Chapter1: Designing Behavioral Changes in Smart Cities using Interactive Smart Spaces -- Chapter2: Industry 4.0: Preparation of Slovak Companies, the Comparative Study -- Chapter3: Transformations of urbanized landscape following the Smart Water Management concept -- Chapter4: Social Innovations in Context of Smart City -- Chapter5: Application of AHP Method in Decision-making Process -- Chapter6: Towards Creating Place Attachment and Social Communities in the SMART Cities -- Chapter7: A New Approach to Sustainable Reporting: Responsible Communication between Company and Stakeholders in Conditions of Slovak Food Industry -- Chapter8: An integrative spatial perspective on energy transition – renewable energy niches -- Chapter9: Can concept of smart governance help to mitigate the climate in the cities? -- Chapter10: Potential of Human Resources as Key Factor of Success of Innovation in Organisations -- Chapter11: Environmental Policy as a Competitive Advantage in the Global Environment -- Chapter12: Awareness of Malicious Behavior as a Part of Smart Transportation in Taxi Services -- Chapter13: Alternative lights for public transport in Smart Cities -- Chapter14: Green Markets and Their Role in the Sustainable Marketing Management -- Chapter15: Introduction to the International Conference on Management of Manufacturing Systems (MMS 2016) -- Chapter16: Smart wristband system for improving quality of life for users in traffic environment -- Chapter17: Composites manufacturing: A new approaches to simulation -- Chapter18: Study of the cutting zone of the WPC composite materials after different types of cutting -- Chapter19: Quality assurance in the automotive industry and Industry 4.0 -- Chapter20: RFID labels and its characteristics on labeled products -- Chapter21: Risk analysis causing downtimes in production process of hot rolling mill -- Chapter22: Evaluation of roughness parameters of machined surface of selected wood plastic composite -- Chapter23: Basic assumptions of information system for increasing competitiveness of production company within EU and their application at the CAPP system design -- Chapter24: Operational characteristics of experimental actuator with a drive based on the antagonistic pneumatic artificial muscles -- Chapter25: IoT challenge: older test machines modernization in an automotive plant -- Chapter26: Critical values of some probability distributions and standard numerical methods -- Chapter27: Measuring production process complexity -- Chapter28: Evaluation of the transverse roughness of the outer and inner surfaces of the thin-walled components produced by milling -- Chapter29: Smart transportation applications and vehicle data processing system for smart city buses -- Chapter30: Current Trends in Industrial and Business Management in Smart Technology -- Chapter31: Sustainable Organization of Cooperation Activities in a Company – Slovak republic research perspective -- Chapter32: Cooperation as a key element between Universities and Factories -- Chapter33: Zilina Intelligent Manufacturing System – best practice of cooperation between university and research center -- Chapter34: Cooperative relations and activities in a cluster in the Slovak and Czech automotive industry -- Chapter35: Model Approach for Formation Synergy Effects in Automotive Industry with Support of Big Data Solutions – application for distribution and transport service strategy -- Chapter36: Improvement of the production system based on the Kanban principle. |
| Record Nr. | UNINA-9910337628403321 |
| Cham : , : Springer International Publishing : , : Imprint : Springer, , 2019 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Social Costs and Benefits of Renewable Electricity Generation in Cyprus [[electronic resource] /] / by Theodoros Zachariadis, Costas Hadjikyriakou
| Social Costs and Benefits of Renewable Electricity Generation in Cyprus [[electronic resource] /] / by Theodoros Zachariadis, Costas Hadjikyriakou |
| Autore | Zachariadis Theodoros |
| Edizione | [1st ed. 2016.] |
| Pubbl/distr/stampa | Cham : , : Springer International Publishing : , : Imprint : Springer, , 2016 |
| Descrizione fisica | 1 online resource (53 p.) |
| Disciplina | 621.042 |
| Collana | SpringerBriefs in Energy |
| Soggetto topico |
Energy policy
Energy and state Renewable energy resources Engineering economics Engineering economy Environmental economics Energy Policy, Economics and Management Renewable and Green Energy Engineering Economics, Organization, Logistics, Marketing Environmental Economics |
| ISBN | 3-319-31535-8 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | 1. Introduction -- 2. State of the art of power generation in Cyprus -- 3. Methodology -- 4. Data -- 5. Results. |
| Record Nr. | UNINA-9910253985003321 |
Zachariadis Theodoros
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| Cham : , : Springer International Publishing : , : Imprint : Springer, , 2016 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Social Dynamics in a Systems Perspective [[electronic resource] /] / edited by Sergio Barile, Marco Pellicano, Francesco Polese
| Social Dynamics in a Systems Perspective [[electronic resource] /] / edited by Sergio Barile, Marco Pellicano, Francesco Polese |
| Edizione | [1st ed. 2018.] |
| Pubbl/distr/stampa | Cham : , : Springer International Publishing : , : Imprint : Springer, , 2018 |
| Descrizione fisica | 1 online resource (X, 259 p. 30 illus., 27 illus. in color.) |
| Disciplina | 658.403 |
| Collana | New Economic Windows |
| Soggetto topico |
Operations research
Decision making Engineering economics Engineering economy Industrial management—Environmental aspects Computational complexity Economic sociology Operations Research/Decision Theory Engineering Economics, Organization, Logistics, Marketing Sustainability Management Complexity Organizational Studies, Economic Sociology |
| ISBN | 3-319-61967-5 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Preface -- Chapter 1 Co-creation based upon emotional inferences -- Chapter 2 Complexity and Sustainability in management -- Chapter 3 Innovation and Society – a systems perspective -- Chapter 4 Value Co-creation and requisite variety -- Chapter 5 The sharing economy and social business -- Chapter 6 Systems Theories in action. |
| Record Nr. | UNINA-9910298211803321 |
| Cham : , : Springer International Publishing : , : Imprint : Springer, , 2018 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Social Life Cycle Assessment [[electronic resource] ] : Case Studies from the Textile and Energy Sectors / / edited by Subramanian Senthilkannan Muthu
| Social Life Cycle Assessment [[electronic resource] ] : Case Studies from the Textile and Energy Sectors / / edited by Subramanian Senthilkannan Muthu |
| Pubbl/distr/stampa | Singapore : , : Springer Singapore : , : Imprint : Springer, , 2019 |
| Descrizione fisica | 1 online resource (116 pages) |
| Disciplina | 658.5 |
| Collana | Environmental Footprints and Eco-design of Products and Processes |
| Soggetto topico |
Sustainable development
Engineering economy Natural resources Industrial management-Environmen Environmental management Sustainable Development Energy Policy, Economics and Management Engineering Economics, Organization, Logistics, Marketing Natural Resource and Energy Economics Sustainability Management Environmental Management |
| ISBN | 981-13-3233-9 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | The Nexus among Hydrogen and the Energy Systems - A Social Life Cycle Assessment (SLCA) -- Social Life Cycle Assessment of a concentrating solar power plant -- Social Life Cycle Assessment and the Use Phase . |
| Record Nr. | UNINA-9910350342103321 |
| Singapore : , : Springer Singapore : , : Imprint : Springer, , 2019 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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