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ITIL 4
ITIL 4
Autore Limited AXELOS
Pubbl/distr/stampa London : , : The Stationery Office Ltd, , 2021
Descrizione fisica 1 online resource (72 pages)
Disciplina 4.0679999999999996
Soggetto topico Electronic data processing personnel
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Intro -- Copyright Page -- Contents -- Foreword -- Acknowledgements -- About this guide -- 1 Introduction -- 2 Plan and build a service value system -- 2.1 Key concepts and challenges -- 2.2 Shift-left approach -- 2.3 Plan and manage resources -- 2.4 Use and value of information and technology -- 3 Service value streams -- 3.1 Overview -- 3.2 Value stream for the development of a new service -- 3.3 Value stream for user support of an existing service -- 4 Create, deliver and support services -- 4.1 Managing work and activities -- 4.2 Key approaches -- 5 Taking the CDS examination -- 5.1 Purpose of the ITIL 4 CDS qualification -- 5.2 Examination overview -- 5.3 Question type examples -- 5.4 Examination modalities -- 6 The ITIL 4 certification scheme -- 6.1 ITIL Foundation -- 6.2 ITIL Managing Professional stream -- 6.3 ITIL Strategic Leader stream -- 6.4 ITIL Master -- 6.5 ITIL and the T-shaped individual -- 7 ITIL 4: Create, Deliver and Support syllabus -- Further information -- Footnotes.
Altri titoli varianti ITIL 4
Record Nr. UNINA-9910816694703321
Limited AXELOS  
London : , : The Stationery Office Ltd, , 2021
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
ITIL 4
ITIL 4
Autore Limited AXELOS
Pubbl/distr/stampa London : , : The Stationery Office Ltd, , 2021
Descrizione fisica 1 online resource (88 pages)
Disciplina 4.0679999999999996
Soggetto topico Electronic data processing personnel
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Intro -- Copyright Page -- Contents -- Foreword -- Acknowledgements -- About this guide -- 1 Introduction -- 2 Using DITS in an organization -- 2.1 The ITIL guiding principles -- 2.2 Vision and strategy -- 2.3 Strategy discussion and approval -- 2.4 DITS and the VUCA environment -- 3 DITS and digital disruption -- 3.1 Key concepts -- 3.2 DITS and the service value system -- 4 DITS: the organization and its environment -- 4.1 Environmental analysis -- 4.2 Opportunity analysis -- 5 Using DITS to remain viable in the future -- 5.1 How to achieve strategic momentum -- 5.2 Three levels of digital disruption -- 5.3 Factors influencing strategic focus -- 6 Strategic approaches for digital organizations -- 6.1 Approaches for customer/market relevance -- 6.2 Approaches for operational excellence -- 6.3 Approaches for evolution -- 6.4 Approaches to social responsibility and sustainability -- 6.5 Financial aspects of DITS -- 7 Risks and opportunities -- 7.1 Risk management -- 7.2 Innovation -- 8 Defining and advocating DITS -- 8.1 Digital readiness assessment -- 8.2 Business case for DITS -- 9 Implementing DITS -- 9.1 How strategies are implemented -- 9.2 Defining operating models -- 9.3 Digital leadership -- 9.4 Parallel operating models -- 9.5 Assessing DITS success -- 9.6 Typical activities of a digital transformation programme -- 10 ITIL practices in DITS -- 10.1 Architecture management -- 10.2 Measurement and reporting -- 10.3 Portfolio management -- 10.4 Risk management -- 10.5 Service financial management -- 10.6 Strategy management -- 10.7 Workforce and talent management -- 11 Taking the DITS examination -- 11.1 Purpose of the ITIL 4 DITS qualification -- 11.2 Examination structure -- 11.3 Case study assessment -- 11.4 Multiple-choice question examination -- 12 The ITIL 4 certification scheme -- 12.1 ITIL Foundation.
12.2 ITIL Managing Professional stream -- 12.3 ITIL Strategic Leader stream -- 12.4 ITIL Master -- 13 ITIL 4: Digital and IT Strategy syllabus -- References -- Further information.
Altri titoli varianti ITIL 4
Record Nr. UNINA-9910809675603321
Limited AXELOS  
London : , : The Stationery Office Ltd, , 2021
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
ITIL 4
ITIL 4
Autore Limited AXELOS
Pubbl/distr/stampa London : , : The Stationery Office Ltd, , 2021
Descrizione fisica 1 online resource (80 pages)
Disciplina 004.068
Soggetto topico Electronic data processing personnel
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Intro -- Copyright Page -- Contents -- Foreword -- Acknowledgements -- About this guide -- 1. Introduction -- 2. Customer journeys -- 2.1: Co-creating service value through customer journeys -- 2.2: Designing and improving customer journeys -- 3. Step 1: Explore - understand markets and stakeholders -- 3.1: Customer needs and impacting factors -- 3.2: Identifying service providers and value propositions -- 3.3: Market characteristics -- 3.4: Marketing activities and techniques -- 4. Step 2: Engage - foster relationships -- 4.1: Communication and collaboration -- 4.2: Service relationship types -- 4.3: Customer relationships and engagement -- 4.4: Relationship management practice -- 4.5: Supplier management practice -- 5. Step 3: Offer - shape demand and service offerings -- 5.1: Managing demand and opportunities -- 5.2: Specifying and managing customer requirements -- 5.3: Designing digital services -- 5.4: Selling and obtaining services -- 5.5: Business analysis practice -- 6. Step 4: Agree - align expectations and agree service -- 6.1: Plan for value co-creation -- 6.2: Negotiate and agree service levels -- 6.3: Service level management practice -- 7. Step 5: Onboard - get on board or leave the journey -- 7.1: Planning onboarding -- 7.2: Fostering user relationships -- 7.3: User engagement and delivery channels -- 7.4: Enabling users for service -- 7.5: Elevating mutual capabilities -- 7.6: Offboarding -- 7.7: Service catalogue management practice -- 7.8: Service desk practice -- 8. Step 6: Co-create - provide and consume -- 8.1: A service mindset -- 8.2: Provisioning user services -- 8.3: Requesting services -- 8.4: Triaging requests -- 8.5: Customer and user feedback -- 8.6: User communities -- 8.7: Service request management practice -- 9. Step 7: Realize - capture value and improve -- 9.1: Realizing service value.
9.2: Tracking service value -- 9.3: Assessing and reporting service value -- 9.4: Evaluating service value -- 9.5: Realizing value for the service provider -- 9.6: Portfolio management practice -- 10. Taking the DSV examination -- 10.1: Purpose of the ITIL 4 DSV qualification -- 10.2: Examination overview -- 10.3: Question type examples -- 10.4: Examination modalities -- 11. The ITIL 4 certification scheme -- 11.1: ITIL Foundation -- 11.2: ITIL Managing Professional stream -- 11.3: ITIL Strategic Leader stream -- 11.4: ITIL Master -- 11.5: ITIL and the T-shaped individual -- 12. ITIL 4: Drive Stakeholder Value syllabus -- References -- Further information.
Altri titoli varianti ITIL 4
Record Nr. UNINA-9910809882303321
Limited AXELOS  
London : , : The Stationery Office Ltd, , 2021
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
ITIL 4
ITIL 4
Autore Limited AXELOS
Pubbl/distr/stampa London : , : The Stationery Office Ltd, , 2021
Descrizione fisica 1 online resource (76 pages)
Disciplina 004.068
Soggetto topico Electronic data processing personnel
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Intro -- Copyright Page -- Contents -- Foreword -- Acknowledgements -- About this guide -- 1 Introduction -- 2 Key terms and concepts -- 2.1 Overview of high-velocity IT -- 2.2 Key terms -- 2.3 High-velocity IT objectives -- 2.4 Key characteristics of high-velocity IT -- 2.5 Service-dominant logic -- 3 High-velocity IT across the ITIL model -- 3.1 Four dimensions of service management -- 3.2 Service value system -- 3.3 Service value chain -- 3.4 Digital product lifecycles -- 4 High-velocity IT culture -- 4.1 Key behaviour patterns -- 4.2 Models and concepts -- 5 High-velocity IT techniques -- 5.1 Techniques for valuable investments -- 5.2 ITIL practices contributing to valuable investments -- 5.3 Techniques for fast development -- 5.4 ITIL practices contributing to fast development -- 5.5 Techniques for resilient operations -- 5.6 ITIL practices contributing to resilient operations -- 5.7 Techniques for co-created value -- 5.8 ITIL practices contributing to co-created value -- 5.9 Techniques for assured conformance -- 5.10 ITIL practices contributing to assured conformance -- 6 Taking the HVIT examination -- 6.1 Purpose of the ITIL 4 HVIT qualification -- 6.2 Examination overview -- 6.3 Question type examples -- 6.4 Examination modalities -- 7 The ITIL 4 certification scheme -- 7.1 ITIL Foundation -- 7.2 ITIL Managing Professional stream -- 7.3 ITIL Strategic Leader stream -- 7.4 ITIL Master -- 7.5 ITIL and the T-shaped individual -- 8 ITIL 4: High-velocity IT syllabus -- End notes -- Further information.
Altri titoli varianti ITIL 4
Record Nr. UNINA-9910824961103321
Limited AXELOS  
London : , : The Stationery Office Ltd, , 2021
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
ITIL 4
ITIL 4
Autore Limited AXELOS
Pubbl/distr/stampa London : , : The Stationery Office Ltd, , 2021
Descrizione fisica 1 online resource (242 pages)
ISBN 0-11-331819-7
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto ITIL® 4: Acquiring and Managing Cloud Services -- Contents -- List of figures -- List of tables -- Foreword -- Preface -- ITIL Foundation recap -- The ITIL service value system -- Figure 0.1 The ITIL service value system -- The ITIL service value chain -- Figure 0.2 The ITIL service value chain -- The ITIL practices -- Table 0.1 The ITIL management practices -- The ITIL guiding principles -- Governance -- Continual improvement -- Figure 0.3 The continual improvement model -- The four dimensions model -- Figure 0.4 The four dimensions of service management -- CHAPTER 1 INTRODUCTION -- 1 Introduction -- 1.1 What is the cloud? -- 1.2 The origins of cloud -- 1.2.1 Cloud as a result of commoditization -- Figure 1.1 Cloud as the source of commoditized digital solutions -- 1.2.2 Cloud as a result of innovation -- 1.2.3 Major differences between cloud services and in-house solutions -- 1.3 Types of cloud solution -- 1.3.1 General approaches for consuming cloud service -- Table 1.1 General strategies for consuming cloud services -- 1.3.2 Cloud service models -- Table 1.2 Architecture included in each cloud service model -- 1.3.3 Standard and non-standard services -- 1.3.4 Deployment models -- Table 1.3 Deployment models -- 1.3.5 Types of cloud service provider -- 1.4 Deciding to use cloud services -- 1.4.1 Benefits and disbenefits of using cloud services -- Table 1.4 Cloud features, benefits, and disbenefits -- 1.4.2 Risks of using cloud services -- 1.5 Cloud as a key component of digital strategy -- 1.6 The role of cloud services in a digital transformation -- 1.7 Cloud services and sustainability objectives -- 1.8 Governance -- 1.8.1 Governance of cloud services -- Figure 1.2 The governance cascade -- 1.8.2 The shared responsibility model -- Figure 1.3 The shared responsibility model -- 1.9 How to use this publication -- 1.9.1 Intended audience.
1.9.2 The cloud consumer journey -- Figure 1.4 The customer journey -- 1.9.3 The value co-creation map for cloud -- Figure 1.5 Value co-creation map for cloud -- Figure 1.6 The cloud customer journey with feedback and feedforward activities -- 1.9.4 Cloud adoption and utilization scenarios -- Table 1.5 Examples of feedback and feedforward activities within the cloud customer journey -- Figure 1.7 Cloud journey overview -- Figure 1.8 The cloud usage strategy spectrum -- Table 1.6 Examples of cloud usage strategy spectrum characteristics -- Figure 1.9 Hub-and-spoke model -- Figure 1.10 The cloud architecture and governance spectrum -- Figure 1.11 Cloud use depends on cloud strategy position and architecture and governance position -- CHAPTER 2 EXPLORE: CAN THE ORGANIZATION BENEFIT FROM CLOUD? -- 2 Explore: Can the organization benefit from cloud? -- 2.1 About the explore step -- 2.2 Understanding the cloud's role in strategy -- 2.2.1 What is digital strategy? -- Figure 2.1 The tiered relationship between business, digital, and IT strategies -- Figure 2.2 A modern view of the relationship between business, digital, and IT strategies -- 2.2.2 Cloud strategies -- 2.3 Setting the strategic scope -- 2.3.1 Greenfield (or 'born in the cloud') -- 2.3.2 Approaches to migrating existing services -- 2.3.3 New services -- 2.4 Cloud strategic positioning -- 2.4.1 Review of external factors -- 2.4.2 Review of internal factors -- 2.4.3 Practical guidance for strategic positioning -- 2.5 Value: outcomes, costs, and risks -- 2.5.1 Outcomes -- 2.5.2 Costs -- 2.5.3 Risks -- Table 2.1 Risks related to the shift in roles and responsibilities -- Table 2.2 Risks related to the unauthorized use of cloud services -- Table 2.3 Risks related to the security of cloud services -- Table 2.4 Risks related to API vulnerability.
Table 2.5 Risks related to maintaining separation between tenants -- Table 2.6 Preventing vendor lock-in -- Table 2.7 Risks related to third-party contracting -- Table 2.8 Risks related to migration -- 2.6 Formulating the initial cloud strategy -- 2.6.1 Defining the strategic cloud objectives and plans -- Table 2.9 Examples of strategic cloud objectives using the OKR framework -- 2.6.2 Formulating the cloud strategy -- Figure 2.3 Development of cloud strategy elements -- Table 2.10 Key cloud strategy elements and descriptions -- 2.6.3 Practical guidance for strategy formulation -- 2.6.4 The differences between cloud services and in-house solutions -- 2.7 Summary -- CHAPTER 3 ENGAGE: MEETING A CLOUD SERVICE PROVIDER -- 3 Engage: Meeting a cloud service provider -- 3.1 About the engage step -- 3.2 Understanding the CSP landscape -- 3.2.1 Types of CSPs and their services -- Table 3.1 Overview of CSP types and their services -- Table 3.2 Advantages of each CSP type -- 3.2.2 CSP partners -- Table 3.3 Customer enablement services -- Figure 3.1 The four areas of CSP implementation partner support -- 3.2.3 CSP industry and regulatory organizations -- 3.3 Types of services to be considered -- 3.3.1 Standard service offerings -- 3.3.2 Non-standard services -- 3.4 Defining requirements for cloud services -- 3.4.1 Utility, warranty, and experience -- 3.4.2 The impact of cloud services on existing customers -- 3.4.3 Defining requirements based on outcomes, costs, and risks -- 3.4.4 Typical requirements -- Table 3.4 Examples of general service requirements -- Table 3.5 Examples of data requirements -- Table 3.6 Examples of security requirements -- Table 3.7 Examples of people-related requirements -- Table 3.8 Examples of service provider requirements -- Table 3.9 Examples of cost reporting, billing, and payment requirements.
3.5 Request for information and proof of concept -- 3.6 Conducting a cloud readiness assessment -- 3.6.1 Steps in conducting a cloud readiness assessment -- 3.6.2 Architecture readiness examples -- Table 3.10 Examples of application/workload-specific readiness checks -- 3.7 Engaging with cloud service providers -- 3.7.1 Evaluating shared responsibility models -- Table 3.11 Consumer organization responsibilities versus CSP responsibilities -- 3.7.2 Engagement level options -- 3.7.3 Acquisition channels -- Table 3.12 Methods of accessing cloud services -- 3.7.4 How organizations engage with CSPs and their partners -- 3.7.5 Researching what services are available -- 3.8 Reviewing the cloud strategy and cloud service requirements -- 3.9 Summary -- CHAPTER 4 OFFER: SELECTING THE RIGHT SERVICES AND SERVICE PROVIDER -- 4 Offer: Selecting the right services and service provider -- 4.1 About the offer step -- 4.1.1 Elements of the offer step that are specific to cloud services -- 4.2 Establishing a desired minimum return on investment -- 4.3 Communicating requirements -- 4.4 Request for proposal -- 4.4.1 When to request proposals -- 4.4.2 The request for proposal process -- 4.4.3 Contents of a request for proposal -- Table 4.1 Cloud request for proposal format -- 4.4.4 Using cloud framework agreements -- Figure 4.1 Cloud service procurement options -- 4.5 Reviewing proposals -- 4.5.1 Sample questions for assessing proposals -- Table 4.2 General service requirement assessment questions and actions -- Table 4.3 Data requirement assessment questions and actions -- Table 4.4 Security requirement assessment questions and actions -- Table 4.5 People-related requirement assessment questions and actions -- Table 4.6 Service provider requirement assessment questions and actions.
Table 4.7 Cost reporting, billing, and payment requirement assessment questions and actions -- 4.6 Determining the return on investment of the proposed cloud services -- 4.6.1 The return on investment process -- Table 4.8 Examples of ROI assessment data -- Table 4.9 Examples of benefits and costs used in ROI calculations -- 4.6.2 Return on investment of moving to the cloud -- Table 4.10 Aspects considered when evaluating the benefits of moving to cloud -- 4.6.3 Return on investment to compare cloud options -- 4.7 Defining and communicating a business case for cloud services -- Table 4.11 Typical areas of conflict and uncertainty -- 4.7.1 Building a business case -- 4.7.2 Business case structure -- 4.7.3 Communicating a business case -- 4.8 Summary -- CHAPTER 5 AGREE: NEGOTIATING AND PLANNING -- 5 Agree: Negotiating and planning -- 5.1 About the agree step -- 5.2 Agreeing and planning value co-creation -- Table 5.1 Three fundamental service relationship types -- 5.3 Negotiating and agreeing a cloud service -- 5.4 Cloud service agreements -- 5.4.1 Customer agreement -- 5.4.2 Acceptable use policy -- 5.4.3 Service level agreement -- 5.4.4 Disputes -- 5.5 Shared responsibility model -- 5.5.1 Responsibilities owned by the CSP -- 5.5.2 Responsibilities mainly owned by the consumer organization -- 5.5.3 Shared responsibilities -- 5.6 Roles and responsibilities map -- Table 5.2 The responsibilities of each entity -- 5.7 Charging models -- 5.8 Summary -- CHAPTER 6 ONBOARD (AND OFFBOARD): MOVING TO THE CLOUD -- 6 Onboard (and offboard): Moving to the cloud -- 6.1 About the onboard step: general considerations -- 6.1.1 Planning for onboarding -- 6.1.2 Involving users in the onboarding plan -- 6.1.3 Establishing communication channels -- 6.1.4 Preparing users for the new services -- 6.1.5 Elevating mutual capabilities.
Table 6.1 Opportunities and ITIL guiding principles.
Record Nr. UNINA-9910825611103321
Limited AXELOS  
London : , : The Stationery Office Ltd, , 2021
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
ITIL 4
ITIL 4
Autore Limited AXELOS
Pubbl/distr/stampa London : , : The Stationery Office Ltd, , 2021
Descrizione fisica 1 online resource (84 pages)
Disciplina 004.068
Soggetto topico Electronic data processing personnel
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Intro -- Copyright Page -- Contents -- Foreword -- Acknowledgements -- About this guide -- 1 Introduction -- 2 Key terms and concepts -- 2.1 Key terms -- 2.2 Key concepts -- 3 Direction and control -- 3.1 Cascading objectives and requirements -- 3.2 Defining effective policies, controls, and guidelines -- 3.3 Decision-making at the right level -- 4 Governance, risk, and compliance -- 4.1 Role of risk management in direction, planning, and improvement -- 4.2 Governance -- 5 Continual improvement -- 5.1 Improving the SVS -- 5.2 The continual improvement model -- 5.3 Assessing for improvement -- 5.4 Prioritizing outcomes -- 5.5 Developing a business case -- 5.6 Learning from past experience -- 6 OCM and communication -- 6.1 Organizational change management -- 6.2 Communication and OCM -- 6.3 Interfaces across the value chain -- 7 Measurement and reporting -- 7.1 Basics of measurement and reporting -- 7.2 Types of measurements -- 7.3 Success factors and KPIs -- 8 Value streams and practices -- 8.1 Value stream mapping -- 8.2 Value streams, practices, and processes in the SVS -- 8.3 Methods and techniques to direct, plan, and improve value streams and practices -- 9 Taking the DPI examination -- 9.1 Purpose of the ITIL 4 DPI qualification -- 9.2 Examination overview -- 9.3 Question type examples -- 9.4 Examination modalities -- 10 The ITIL 4 certification scheme -- 10.1 ITIL Foundation -- 10.2 ITIL Managing Professional stream -- 10.3 ITIL Strategic Leader stream -- 10.4 ITIL Master -- 10.5 ITIL and the T-shaped individual -- 11 ITIL 4 Direct, Plan and Improve syllabus -- Further information.
Altri titoli varianti ITIL 4
Record Nr. UNINA-9910816728003321
Limited AXELOS  
London : , : The Stationery Office Ltd, , 2021
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
ITIL® 4
ITIL® 4
Autore Limited AXELOS
Pubbl/distr/stampa London : , : The Stationery Office Ltd, , 2020
Descrizione fisica 1 online resource (228 pages)
ISBN 0-11-331649-6
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Intro -- Copyright Page -- Contents -- Foreword -- Preface -- About the ITIL 4 publications -- About the ITIL story -- 1. Introduction -- 1.1: About this guide -- 1.2: ITIL practices -- 1.3: The digital and IT strategy context -- Part I: What is Digital and it Strategy? -- 2. Key concepts -- 2.1: Digital, information, operational, and communication technology -- 2.2: Digital organization -- 2.3: Digital business -- 2.4: Digitization -- 2.5: Digital transformation -- 2.6: Products and services -- 2.7: Tiers of strategy -- 2.8: Business models -- 2.9: Operating models -- 2.10: Strategy and the service value system -- Part II: The Strategy Journey -- 3. What is the vision? -- 3.1: Digital disruption -- 3.2: Deciding on a balanced strategic focus -- 3.3: Positioning tools for digital organizations -- 3.4: Creating the vision -- 4. Where are we now? -- 4.1: Environmental analysis -- 4.2: Opportunity analysis -- 4.3: Digital readiness assessment -- 5. Where do we want to be and how do we get there? -- 5.1: Strategy planning -- 5.2: Strategic approaches for digital organizations -- 5.3: Strategy discussion and approval -- 6. Take action -- 6.1: How strategies are implemented -- 6.2: Coordinating strategy and strategic initiatives -- 6.3: Leading digital transformation -- 6.4: Strategy communication and implementation -- 7. Did we get there? -- 7.1: Key facts about measurement -- 7.2: Measuring a strategy -- 7.3: Instrumenting strategy -- 7.4: Strategy review -- 8. How do we keep the momentum going? -- 8.1: Long-term momentum: ensuring organizational viability -- 8.2: Short-term momentum: parallel operation -- Part III: Strategic Capabilities -- 9. Digital leadership -- 9.1: Digital mindset -- 9.2: Communication -- 9.3: Relationship management -- 9.4: Education and learning -- 9.5: Evaluating emerging technology and industry trends.
9.6: Agile management techniques -- 9.7: Defining and using strategic metrics -- 9.8: Orchestrating diverse environments -- 9.9: Operationalizing strategy -- 9.10: Business and technology management skills -- 10. Managing innovation and emerging technologies -- 10.1: Definition -- 10.2: Managing innovation is a strategic capability -- 10.3: Managing innovation is a mindset and culture -- 10.4: Innovation or adoption -- 10.5: Achieving a balanced approach to innovation -- 10.6: Formal approach to innovation management -- 10.7: Characteristics of organizations with an innovative culture -- 10.8: Building a culture that supports innovation -- 10.9: Approaches to innovation -- 10.10: Evaluating and adopting emerging technology -- 11. Managing strategic risk -- 11.1: Definitions -- 11.2: Risk management in digital organizations -- 11.3: Organizing risk management -- 11.4: Using risk management to evaluate opportunities -- 11.5: Risk identification -- 11.6: The risk register -- 11.7: Qualitative risk analysis -- 11.8: Quantitative risk analysis -- 11.9: Risk triggers -- 11.10: Risk posture: balancing the risks and rewards of digital technology -- 11.11: Risk treatment -- 11.12: Achieving a risk-informed mindset and culture -- 12. Structuring for digital business -- 12.1: Governance -- 12.2: Structuring the organization -- 12.3: Transitioning from traditional to new organizational structures -- 13. Conclusion -- End note: The ITIL story -- Further research -- Glossary -- Acknowledgements.
Record Nr. UNINA-9910794255203321
Limited AXELOS  
London : , : The Stationery Office Ltd, , 2020
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
ITIL® 4
ITIL® 4
Autore Limited AXELOS
Pubbl/distr/stampa London : , : The Stationery Office Ltd, , 2020
Descrizione fisica 1 online resource (228 pages)
ISBN 0-11-331649-6
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Intro -- Copyright Page -- Contents -- Foreword -- Preface -- About the ITIL 4 publications -- About the ITIL story -- 1. Introduction -- 1.1: About this guide -- 1.2: ITIL practices -- 1.3: The digital and IT strategy context -- Part I: What is Digital and it Strategy? -- 2. Key concepts -- 2.1: Digital, information, operational, and communication technology -- 2.2: Digital organization -- 2.3: Digital business -- 2.4: Digitization -- 2.5: Digital transformation -- 2.6: Products and services -- 2.7: Tiers of strategy -- 2.8: Business models -- 2.9: Operating models -- 2.10: Strategy and the service value system -- Part II: The Strategy Journey -- 3. What is the vision? -- 3.1: Digital disruption -- 3.2: Deciding on a balanced strategic focus -- 3.3: Positioning tools for digital organizations -- 3.4: Creating the vision -- 4. Where are we now? -- 4.1: Environmental analysis -- 4.2: Opportunity analysis -- 4.3: Digital readiness assessment -- 5. Where do we want to be and how do we get there? -- 5.1: Strategy planning -- 5.2: Strategic approaches for digital organizations -- 5.3: Strategy discussion and approval -- 6. Take action -- 6.1: How strategies are implemented -- 6.2: Coordinating strategy and strategic initiatives -- 6.3: Leading digital transformation -- 6.4: Strategy communication and implementation -- 7. Did we get there? -- 7.1: Key facts about measurement -- 7.2: Measuring a strategy -- 7.3: Instrumenting strategy -- 7.4: Strategy review -- 8. How do we keep the momentum going? -- 8.1: Long-term momentum: ensuring organizational viability -- 8.2: Short-term momentum: parallel operation -- Part III: Strategic Capabilities -- 9. Digital leadership -- 9.1: Digital mindset -- 9.2: Communication -- 9.3: Relationship management -- 9.4: Education and learning -- 9.5: Evaluating emerging technology and industry trends.
9.6: Agile management techniques -- 9.7: Defining and using strategic metrics -- 9.8: Orchestrating diverse environments -- 9.9: Operationalizing strategy -- 9.10: Business and technology management skills -- 10. Managing innovation and emerging technologies -- 10.1: Definition -- 10.2: Managing innovation is a strategic capability -- 10.3: Managing innovation is a mindset and culture -- 10.4: Innovation or adoption -- 10.5: Achieving a balanced approach to innovation -- 10.6: Formal approach to innovation management -- 10.7: Characteristics of organizations with an innovative culture -- 10.8: Building a culture that supports innovation -- 10.9: Approaches to innovation -- 10.10: Evaluating and adopting emerging technology -- 11. Managing strategic risk -- 11.1: Definitions -- 11.2: Risk management in digital organizations -- 11.3: Organizing risk management -- 11.4: Using risk management to evaluate opportunities -- 11.5: Risk identification -- 11.6: The risk register -- 11.7: Qualitative risk analysis -- 11.8: Quantitative risk analysis -- 11.9: Risk triggers -- 11.10: Risk posture: balancing the risks and rewards of digital technology -- 11.11: Risk treatment -- 11.12: Achieving a risk-informed mindset and culture -- 12. Structuring for digital business -- 12.1: Governance -- 12.2: Structuring the organization -- 12.3: Transitioning from traditional to new organizational structures -- 13. Conclusion -- End note: The ITIL story -- Further research -- Glossary -- Acknowledgements.
Record Nr. UNINA-9910811402303321
Limited AXELOS  
London : , : The Stationery Office Ltd, , 2020
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
ITIL® 4 foundation revision guide [[electronic resource] /] / AXELOS Limited
ITIL® 4 foundation revision guide [[electronic resource] /] / AXELOS Limited
Pubbl/distr/stampa Norwich, : The Stationery Office Ltd, 2019
Descrizione fisica 1 online resource (60 p.)
Disciplina 658.4038076
Soggetto topico ITIL (Information technology management standard)
Information technology - Management
Support services (Management)
ISBN 9780113316533 (e-book)
9780113316526 (pbk.)
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto 1 Introduction -- 1.1 IT service management in the modern world -- 1.2 ITIL 4 -- 1.3 Structure and benefits of ITIL 4 -- 2 Key concepts of service management -- 2.1 Key definitions -- 2.2 Creating value with services -- 2.3 Service relationships -- 3 The ITIL guiding principles -- 3.1 The nature of the guiding principles -- 3.2 Use of guiding principles -- 4 The four dimensions of service management -- 4.1 Organizations and people -- 4.2 Information and technology -- 4.3 Partners and suppliers -- 4.4 Value streams and processes -- 4.5 External factors -- 5 The ITIL service value system -- 5.1 Purpose -- 5.2 Overview of the SVS -- 6 Service value chain -- 6.1 Purpose -- 6.2 Overview of the service value chain -- 7 ITIL management practices -- 7.1 Purpose statements -- 7.2 Definition of terms -- 7.3 Understanding the ITIL management practices -- 8 Taking the Foundation examination -- 8.1 Purpose of the ITIL 4 Foundation examination -- 8.2 Examination overview -- 8.3 Question types -- 8.4 Examination modalities -- 9 The ITIL 4 certification scheme -- 9.1 ITIL Foundation -- 9.2 ITIL Managing Professional stream -- 9.3 ITIL Strategic Leader stream -- 9.4 ITIL Master -- 9.5 ITIL and the T-shaped individual -- 10 ITIL 4 Foundation syllabus -- Further information.
Record Nr. UNINA-9910795367103321
Norwich, : The Stationery Office Ltd, 2019
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
ITIL® 4 foundation revision guide [[electronic resource] /] / AXELOS Limited
ITIL® 4 foundation revision guide [[electronic resource] /] / AXELOS Limited
Pubbl/distr/stampa Norwich, : The Stationery Office Ltd, 2019
Descrizione fisica 1 online resource (60 p.)
Disciplina 658.4038076
Soggetto topico ITIL (Information technology management standard)
Information technology - Management
Support services (Management)
ISBN 9780113316533 (e-book)
9780113316526 (pbk.)
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto 1 Introduction -- 1.1 IT service management in the modern world -- 1.2 ITIL 4 -- 1.3 Structure and benefits of ITIL 4 -- 2 Key concepts of service management -- 2.1 Key definitions -- 2.2 Creating value with services -- 2.3 Service relationships -- 3 The ITIL guiding principles -- 3.1 The nature of the guiding principles -- 3.2 Use of guiding principles -- 4 The four dimensions of service management -- 4.1 Organizations and people -- 4.2 Information and technology -- 4.3 Partners and suppliers -- 4.4 Value streams and processes -- 4.5 External factors -- 5 The ITIL service value system -- 5.1 Purpose -- 5.2 Overview of the SVS -- 6 Service value chain -- 6.1 Purpose -- 6.2 Overview of the service value chain -- 7 ITIL management practices -- 7.1 Purpose statements -- 7.2 Definition of terms -- 7.3 Understanding the ITIL management practices -- 8 Taking the Foundation examination -- 8.1 Purpose of the ITIL 4 Foundation examination -- 8.2 Examination overview -- 8.3 Question types -- 8.4 Examination modalities -- 9 The ITIL 4 certification scheme -- 9.1 ITIL Foundation -- 9.2 ITIL Managing Professional stream -- 9.3 ITIL Strategic Leader stream -- 9.4 ITIL Master -- 9.5 ITIL and the T-shaped individual -- 10 ITIL 4 Foundation syllabus -- Further information.
Record Nr. UNINA-9910819478103321
Norwich, : The Stationery Office Ltd, 2019
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