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Business development in licensed retailing : a unit manager's guide / Conrad Lashley, Guy Lincoln
| Business development in licensed retailing : a unit manager's guide / Conrad Lashley, Guy Lincoln |
| Autore | Lashley, Conrad |
| Pubbl/distr/stampa | Oxford [etc.], : Butterworth-Heinemann, 2003 |
| Descrizione fisica | XVIII, 325 p. : ill. ; 25 cm. |
| Disciplina | 647.95 |
| Altri autori (Persone) | Lincoln, Guy |
| Collana | Hospitality, leisure and tourism |
| ISBN | 0750653345 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNISANNIO-NAP0466631 |
Lashley, Conrad
|
||
| Oxford [etc.], : Butterworth-Heinemann, 2003 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. del Sannio | ||
| ||
Business development in licensed retailing [[electronic resource] ] : a unit manager's guide / / Conrad Lashley and Guy Lincoln
| Business development in licensed retailing [[electronic resource] ] : a unit manager's guide / / Conrad Lashley and Guy Lincoln |
| Autore | Lashley Conrad |
| Pubbl/distr/stampa | Oxford, : Butterworth-Heinemann, 2003 |
| Descrizione fisica | 1 online resource (347 p.) |
| Disciplina | 647.95/068 |
| Altri autori (Persone) | LincolnGuy |
| Collana | Hospitality, leisure, and tourism |
| Soggetto topico | Bars (Drinking establishments) - Management |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-136-42384-2
1-281-01376-5 9786611013769 1-4294-8387-3 0-08-049418-8 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Business Development in Licensed Retailing: A unit manager's guide; Copyright; Contents; Foreword; Preface; List of figures; List of tables; CHAPTER 1 What business are you in?; Bar and pub services management; The downside of licensed retail branding!; About services . . .; Working with customers; About hospitality; CHAPTER 2 Looking for more than breath on the mirror in recruitment; Recruiting and selecting staff for effective service; Flexible employees; The local market for labour; The importance of planning ahead; Describing the job to be done; Describing the ideal recruit
Attracting candidatesMaking the selection; Approaches to recruitment and selection; CHAPTER 3 It takes happy workers to make happy customers; Team leadership and motivation; What kind of leader?; A matter of choice?; Working in teams; Benefits of working in teams; CHAPTER 4 It's people, people, people; Working with people; Individual differences; Individuals in groups; Influencing others; Dealing with conflict; Motivating people at work; CHAPTER 5 Now you see them, now you don't; Staff retention and turnover in licensed retailing; Causes and types of staff turnover; Counting the cost Measuring staff turnoverWasted millions: some industry examples; Keeping your staff - it's not rocket science! Everyone can do it!; CHAPTER 6 Training improves business performance; Employee training and development; The benefits of training; Training your staff; The ABC of training; CHAPTER 7 Serve hot food hot, and cold drinks cold, and everybody smiles; Managing service quality; Licensed retail service quality; Quality management and licensed retail operations; CHAPTER 8 Get it hot to the table on time; Managing food operations; Food operations in licensed retailing Managing key points of controlCHAPTER 9 On turning a profit; Financial control in licensed retailing; The principles of control; Financial targets and business performance; Identify and understand cost and sales data; Analysing the financial data; Analysis of cost-volume-profit data; CHAPTER 10 On turning more profit; Further financial controls to improve business performance; Profit sensitivity analysis; Reviewing sales patterns; Menu engineering; Budgets; CHAPTER 11 There's more to it than cutting wages; Labour cost management; Elements of labour costs; Measuring staff costs Adding to staff incomeScheduling employees; CHAPTER 12 Meeting and exceeding customer expectations; Marketing - understanding your market; A customer focus; Segmentation; Customer occasions; Capturing information; CHAPTER 13 Let's keep in touch; Marketing - promoting your business; Understanding the competitors; Understanding the local community; The SWOT analysis; What is promotion?; CHAPTER 14 Improving the chance of reaching your destination; Preparing a unit business plan; Describing the business; Competitive business strategy; Operations; Forecasting results Writing up, presenting and working with your business plan |
| Record Nr. | UNINA-9910457357003321 |
|
Lashley Conrad
|
||
| Oxford, : Butterworth-Heinemann, 2003 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Business development in licensed retailing [[electronic resource] ] : a unit manager's guide / / Conrad Lashley and Guy Lincoln
| Business development in licensed retailing [[electronic resource] ] : a unit manager's guide / / Conrad Lashley and Guy Lincoln |
| Autore | Lashley Conrad |
| Pubbl/distr/stampa | Oxford, : Butterworth-Heinemann, 2003 |
| Descrizione fisica | 1 online resource (347 p.) |
| Disciplina | 647.95/068 |
| Altri autori (Persone) | LincolnGuy |
| Collana | Hospitality, leisure, and tourism |
| Soggetto topico | Bars (Drinking establishments) - Management |
| ISBN |
1-136-42384-2
1-281-01376-5 9786611013769 1-4294-8387-3 0-08-049418-8 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Business Development in Licensed Retailing: A unit manager's guide; Copyright; Contents; Foreword; Preface; List of figures; List of tables; CHAPTER 1 What business are you in?; Bar and pub services management; The downside of licensed retail branding!; About services . . .; Working with customers; About hospitality; CHAPTER 2 Looking for more than breath on the mirror in recruitment; Recruiting and selecting staff for effective service; Flexible employees; The local market for labour; The importance of planning ahead; Describing the job to be done; Describing the ideal recruit
Attracting candidatesMaking the selection; Approaches to recruitment and selection; CHAPTER 3 It takes happy workers to make happy customers; Team leadership and motivation; What kind of leader?; A matter of choice?; Working in teams; Benefits of working in teams; CHAPTER 4 It's people, people, people; Working with people; Individual differences; Individuals in groups; Influencing others; Dealing with conflict; Motivating people at work; CHAPTER 5 Now you see them, now you don't; Staff retention and turnover in licensed retailing; Causes and types of staff turnover; Counting the cost Measuring staff turnoverWasted millions: some industry examples; Keeping your staff - it's not rocket science! Everyone can do it!; CHAPTER 6 Training improves business performance; Employee training and development; The benefits of training; Training your staff; The ABC of training; CHAPTER 7 Serve hot food hot, and cold drinks cold, and everybody smiles; Managing service quality; Licensed retail service quality; Quality management and licensed retail operations; CHAPTER 8 Get it hot to the table on time; Managing food operations; Food operations in licensed retailing Managing key points of controlCHAPTER 9 On turning a profit; Financial control in licensed retailing; The principles of control; Financial targets and business performance; Identify and understand cost and sales data; Analysing the financial data; Analysis of cost-volume-profit data; CHAPTER 10 On turning more profit; Further financial controls to improve business performance; Profit sensitivity analysis; Reviewing sales patterns; Menu engineering; Budgets; CHAPTER 11 There's more to it than cutting wages; Labour cost management; Elements of labour costs; Measuring staff costs Adding to staff incomeScheduling employees; CHAPTER 12 Meeting and exceeding customer expectations; Marketing - understanding your market; A customer focus; Segmentation; Customer occasions; Capturing information; CHAPTER 13 Let's keep in touch; Marketing - promoting your business; Understanding the competitors; Understanding the local community; The SWOT analysis; What is promotion?; CHAPTER 14 Improving the chance of reaching your destination; Preparing a unit business plan; Describing the business; Competitive business strategy; Operations; Forecasting results Writing up, presenting and working with your business plan |
| Record Nr. | UNINA-9910784337903321 |
|
Lashley Conrad
|
||
| Oxford, : Butterworth-Heinemann, 2003 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Business development in licensed retailing [[electronic resource] ] : a unit manager's guide / / Conrad Lashley and Guy Lincoln
| Business development in licensed retailing [[electronic resource] ] : a unit manager's guide / / Conrad Lashley and Guy Lincoln |
| Autore | Lashley Conrad |
| Pubbl/distr/stampa | Oxford, : Butterworth-Heinemann, 2003 |
| Descrizione fisica | 1 online resource (347 p.) |
| Disciplina | 647.95/068 |
| Altri autori (Persone) | LincolnGuy |
| Collana | Hospitality, leisure, and tourism |
| Soggetto topico | Bars (Drinking establishments) - Management |
| ISBN |
1-136-42384-2
1-281-01376-5 9786611013769 1-4294-8387-3 0-08-049418-8 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Business Development in Licensed Retailing: A unit manager's guide; Copyright; Contents; Foreword; Preface; List of figures; List of tables; CHAPTER 1 What business are you in?; Bar and pub services management; The downside of licensed retail branding!; About services . . .; Working with customers; About hospitality; CHAPTER 2 Looking for more than breath on the mirror in recruitment; Recruiting and selecting staff for effective service; Flexible employees; The local market for labour; The importance of planning ahead; Describing the job to be done; Describing the ideal recruit
Attracting candidatesMaking the selection; Approaches to recruitment and selection; CHAPTER 3 It takes happy workers to make happy customers; Team leadership and motivation; What kind of leader?; A matter of choice?; Working in teams; Benefits of working in teams; CHAPTER 4 It's people, people, people; Working with people; Individual differences; Individuals in groups; Influencing others; Dealing with conflict; Motivating people at work; CHAPTER 5 Now you see them, now you don't; Staff retention and turnover in licensed retailing; Causes and types of staff turnover; Counting the cost Measuring staff turnoverWasted millions: some industry examples; Keeping your staff - it's not rocket science! Everyone can do it!; CHAPTER 6 Training improves business performance; Employee training and development; The benefits of training; Training your staff; The ABC of training; CHAPTER 7 Serve hot food hot, and cold drinks cold, and everybody smiles; Managing service quality; Licensed retail service quality; Quality management and licensed retail operations; CHAPTER 8 Get it hot to the table on time; Managing food operations; Food operations in licensed retailing Managing key points of controlCHAPTER 9 On turning a profit; Financial control in licensed retailing; The principles of control; Financial targets and business performance; Identify and understand cost and sales data; Analysing the financial data; Analysis of cost-volume-profit data; CHAPTER 10 On turning more profit; Further financial controls to improve business performance; Profit sensitivity analysis; Reviewing sales patterns; Menu engineering; Budgets; CHAPTER 11 There's more to it than cutting wages; Labour cost management; Elements of labour costs; Measuring staff costs Adding to staff incomeScheduling employees; CHAPTER 12 Meeting and exceeding customer expectations; Marketing - understanding your market; A customer focus; Segmentation; Customer occasions; Capturing information; CHAPTER 13 Let's keep in touch; Marketing - promoting your business; Understanding the competitors; Understanding the local community; The SWOT analysis; What is promotion?; CHAPTER 14 Improving the chance of reaching your destination; Preparing a unit business plan; Describing the business; Competitive business strategy; Operations; Forecasting results Writing up, presenting and working with your business plan |
| Record Nr. | UNINA-9910809962303321 |
|
Lashley Conrad
|
||
| Oxford, : Butterworth-Heinemann, 2003 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Business-to-business negotiation / George Holmes and Stan Glasser
| Business-to-business negotiation / George Holmes and Stan Glasser |
| Autore | HOLMES, George |
| Pubbl/distr/stampa | Oxford : Butterworth-Heinemann, 1991 |
| Descrizione fisica | X, 180 p. ; 24 cm |
| Disciplina | 658.4 |
| Altri autori (Persone) | GLASER, Stan |
| Soggetto topico |
Aziende - Direzione
Vendite - Organizzazione |
| ISBN | 0-7506-0300-3 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNISA-990000706200203316 |
|
HOLMES, George
|
||
| Oxford : Butterworth-Heinemann, 1991 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. di Salerno | ||
| ||
Butterworth-Heinemann series in chemical engineering
| Butterworth-Heinemann series in chemical engineering |
| Pubbl/distr/stampa | Boston [etc.], : Butterworth-Heinemann |
| Formato | Materiale a stampa |
| Livello bibliografico | Collezione |
| Lingua di pubblicazione | und |
| Record Nr. | UNICAMPANIA-VAN0098354 |
| Boston [etc.], : Butterworth-Heinemann | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Vanvitelli | ||
| ||
Butterworth-Heinemann series in chemical engineering
| Butterworth-Heinemann series in chemical engineering |
| Pubbl/distr/stampa | Boston [etc.], : Butterworth-Heinemann |
| Livello bibliografico | Periodico |
| Lingua di pubblicazione | und |
| Record Nr. | UNISANNIO-UFI0139470 |
| Boston [etc.], : Butterworth-Heinemann | ||
| Lo trovi qui: Univ. del Sannio | ||
| ||
Butterworth-Heinemann series in conservation and museology
| Butterworth-Heinemann series in conservation and museology |
| Pubbl/distr/stampa | Oxford [etc.] : Butterworth-Heinemann |
| Formato | Materiale a stampa |
| Livello bibliografico | Collezione |
| Lingua di pubblicazione | und |
| Record Nr. | UNISOB-LAEC00023347 |
| Oxford [etc.] : Butterworth-Heinemann | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Suor Orsola Benincasa | ||
| ||
Butterworth-Heinemann series in conservation and museology
| Butterworth-Heinemann series in conservation and museology |
| Pubbl/distr/stampa | Oxford, : Butterworth-Heinemann |
| Formato | Materiale a stampa |
| Livello bibliografico | Collezione |
| Lingua di pubblicazione | und |
| Record Nr. | UNICAMPANIA-VAN0024666 |
| Oxford, : Butterworth-Heinemann | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Vanvitelli | ||
| ||
Butterworth-Heinemann series in conservation and museology
| Butterworth-Heinemann series in conservation and museology |
| Pubbl/distr/stampa | Oxford [etc.], : Butterworth-Heinemann |
| Livello bibliografico | Periodico |
| Lingua di pubblicazione | und |
| Altri titoli varianti |
Series in conservation and museology
Conservation and museology. - Oxford : Butterworth Heinemann |
| Record Nr. | UNISANNIO-MIL0053867 |
| Oxford [etc.], : Butterworth-Heinemann | ||
| Lo trovi qui: Univ. del Sannio | ||
| ||
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