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The hard and soft sides of change management : tools for managing process and people / / Kathryn Zukof
| The hard and soft sides of change management : tools for managing process and people / / Kathryn Zukof |
| Autore | Zukof Kathryn |
| Pubbl/distr/stampa | Alexandria, Virginia : , : Association for Talent Development, , [2021] |
| Descrizione fisica | 1 online resource (291 pages) |
| Disciplina | 658.406 |
| Soggetto topico |
Organizational change - Management
Personnel management |
| ISBN | 1-950496-88-0 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Intro -- Title Page -- Copyright -- Dedication -- Contents -- Introduction -- Chapter 1. The Challenge of Change Management -- Section 1. Defining What's Changing and the Path to Get There -- Chapter 2. The DBZ Applicant Tracking System Case -- Chapter 3. Determining What's Changing -- Chapter 4. Creating the Path -- Section 2. Involving the Right People in the Right Way -- Chapter 5. The JCo Acquisition Case -- Chapter 6. Leading and Managing the Change -- Chapter 7. Generating Advocacy on the Ground -- Chapter 8. Listening to Opposing Views -- Chapter 9. Accounting for Key Stakeholders -- Chapter 10. Designating Roles, Responsibilities, and Authority -- Section 3. Building Awareness, Understanding, and Support -- Chapter 11. The PCo Business Transformation Case -- Chapter 12. Communicating About Change -- Chapter 13. Developing Knowledge, Skills, and Attitudes Needed to Support the Change -- Chapter 14. Anticipating and Addressing Resistance -- Section 4. Assessing Progress and Making Adjustments -- Chapter 15. The TCW Relocation Case -- Chapter 16. Learning From Successes and Mistakes -- Chapter 17. Dealing With Thorny Issues -- Chapter 18. And Then Everything Changed -- Acknowledgments -- Appendix -- References -- Index -- About the Author -- Back Cover. |
| Record Nr. | UNINA-9910794440503321 |
Zukof Kathryn
|
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| Alexandria, Virginia : , : Association for Talent Development, , [2021] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
The hard and soft sides of change management : tools for managing process and people / / Kathryn Zukof
| The hard and soft sides of change management : tools for managing process and people / / Kathryn Zukof |
| Autore | Zukof Kathryn |
| Pubbl/distr/stampa | Alexandria, Virginia : , : Association for Talent Development, , [2021] |
| Descrizione fisica | 1 online resource (291 pages) |
| Disciplina | 658.406 |
| Soggetto topico |
Organizational change - Management
Personnel management |
| ISBN | 1-950496-88-0 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Intro -- Title Page -- Copyright -- Dedication -- Contents -- Introduction -- Chapter 1. The Challenge of Change Management -- Section 1. Defining What's Changing and the Path to Get There -- Chapter 2. The DBZ Applicant Tracking System Case -- Chapter 3. Determining What's Changing -- Chapter 4. Creating the Path -- Section 2. Involving the Right People in the Right Way -- Chapter 5. The JCo Acquisition Case -- Chapter 6. Leading and Managing the Change -- Chapter 7. Generating Advocacy on the Ground -- Chapter 8. Listening to Opposing Views -- Chapter 9. Accounting for Key Stakeholders -- Chapter 10. Designating Roles, Responsibilities, and Authority -- Section 3. Building Awareness, Understanding, and Support -- Chapter 11. The PCo Business Transformation Case -- Chapter 12. Communicating About Change -- Chapter 13. Developing Knowledge, Skills, and Attitudes Needed to Support the Change -- Chapter 14. Anticipating and Addressing Resistance -- Section 4. Assessing Progress and Making Adjustments -- Chapter 15. The TCW Relocation Case -- Chapter 16. Learning From Successes and Mistakes -- Chapter 17. Dealing With Thorny Issues -- Chapter 18. And Then Everything Changed -- Acknowledgments -- Appendix -- References -- Index -- About the Author -- Back Cover. |
| Record Nr. | UNINA-9910828547603321 |
|
Zukof Kathryn
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||
| Alexandria, Virginia : , : Association for Talent Development, , [2021] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Kirkpatrick's four levels of training evaluation / / James D. Kirkpatrick and Wendy Kayser
| Kirkpatrick's four levels of training evaluation / / James D. Kirkpatrick and Wendy Kayser |
| Autore | Kirkpatrick James D. <1952-> |
| Pubbl/distr/stampa | Alexandria, Virginia : , : Association for Talent Development, , [2016] |
| Descrizione fisica | XV, 238 sider : illustrasjoner |
| Disciplina | 658.3124 |
| Soggetto topico | Employees - Training of - Evaluation |
| ISBN | 1-60728-102-3 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Intro -- Title Page -- Copyright -- Contents -- Foreword by Don Kirkpatrick -- Foreword by Elaine Biech -- Preface -- Part 1: Basics of Evaluation -- Chapter 1: Reasons for Evaluating -- The Urgent Need to Create and Demonstrate Training Value -- Three Reasons to Evaluate Training Programs -- Summary -- Chapter 2: The New World Kirkpatrick Model-An Overview -- The Four Levels -- The New World Kirkpatrick Model -- The Four Levels in Reverse -- Summary -- References -- Chapter 3: Developing an Effective Evaluation Strategy -- A Cautionary Tale -- Not All Programs Are Created Equal -- Three Phases of a Program -- Training Is Like Flying a Plane -- Summary -- Chapter 4: The Kirkpatrick Foundational Principles -- Kirkpatrick Foundational Principles -- Summary -- Part 2: Data Collection Guidelines, Methods, and Tools -- Chapter 5: Evaluating Level 1: Reaction -- Methods, Tools, and Techniques -- Timing -- Keep It Simple -- Summary -- Chapter 6: Evaluating Level 2: Learning -- Methods, Tools, and Techniques -- Timing -- Summary -- Chapter 7: Evaluating Level 3: Behavior -- Research on the Importance of Post-Training Support -- Defining the Few, Critical Behaviors -- A Few Words About Competencies -- Methods, Tools, and Techniques -- Timing -- Summary -- Chapter 8: Evaluating Level 4: Results -- Identifying Leading Indicators -- The Benefits of Identifying Leading Indicators -- Methods, Tools, and Techniques -- Timing -- Summary -- Chapter 9: Evaluating Beyond Traditional Classroom Training -- How to Evaluate E-Learning -- How to Evaluate Informal Learning -- How to Evaluate Mobile Learning -- Summary -- Chapter 10: Evaluation Instrument Creation Basics -- Typical Questions -- The Key to Success -- Summary -- Chapter 11: Blended Evaluation® Items and Sample Tools -- The Blended Evaluation® Approach -- Using Learner-Centered Items.
Sample Methods and Tools -- Item Library for Use Immediately Following Training -- Item Library for Delayed Use After Training -- Summary -- Part 3: Data Analysis and Reporting Basics -- Chapter 12: Making Data-Based Decisions -- Three Key Data Analysis Questions -- Summary -- Chapter 13: Using the Success Case Method to Drive Performance and Results -- Defining Success -- Training Evaluation Realities -- Summary -- Chapter 14: So What? Now What? -- The Questions That Need to Be Answered -- A Business Person's Criteria -- PDCA Cycle -- What Management Wants to Know -- Outputs Versus Outcomes -- Summary -- References -- Chapter 15: Reporting Progress and Demonstrating Program Value -- Sharing Training Outcomes -- Reporting Program Progress -- Making an Impactful Final Report -- Summary -- Chapter 16: Avoiding Common Evaluation Pitfalls -- Pitfall #1: Addressing Evaluation Requirements After a Program Has Launched -- Pitfall #2: Viewing All Training Programs as Equal -- Pitfall #3: Spending the Majority of Your Training Evaluation Resources on Levels 1 and 2 -- Pitfall #4: Relying Solely on Standardized Surveys -- Pitfall #5: Asking Questions That Don't Generate Useful Data -- Pitfall #6: Making Evaluation Too Complicated or Academic -- Pitfall #7: Not Using Collected Data -- Summary -- References -- Part 4: Case Studies -- Chapter 17: Common Practice in Leadership Program: Greencore Northampton -- Stakeholder Expectations -- Program Structure -- Evaluation Methods and Tools -- Results of Pilot -- Summary -- Chapter 18: Service Over and Above the Rest (SOAR) Program: Emirates Airline -- Actions -- Pre-SOAR Preparation -- SOAR and Coach for Performance Formal Training -- Formalized on-the-Job Support -- The Evaluation and Reward Strategy -- Results -- Summary -- Chapter 19: Sales Graduate Program Pilot: ArjoHuntleigh Getinge Group. Business Need and Program Intent -- Stakeholder Expectations -- Project Methodology -- Evaluation Approach -- Key Level 3 Findings -- Key Level 4 Findings -- Success Factors -- Recommendations -- Summary -- Chapter 20: Accident Reduction Program: Maryland Transit Administration -- Project Methodology -- Required Drivers -- Evaluation Methodology -- Key Findings and Results -- Program Success Factors -- Barriers to Success -- Summary -- Chapter 21: Coaching Program: IHC New Zealand -- Stakeholder Expectations -- Critical Behaviors -- Project Methodology -- Evaluation Methods -- Key Findings and Results -- Success Factors -- Barriers to Success -- Recommendations -- Summary -- Call to Action -- Your Personal Action Plan -- References -- About the Authors -- About the Contributors -- Index -- Back Cover. |
| Record Nr. | UNINA-9910798728803321 |
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Kirkpatrick James D. <1952->
|
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| Alexandria, Virginia : , : Association for Talent Development, , [2016] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Kirkpatrick's four levels of training evaluation / / James D. Kirkpatrick and Wendy Kayser
| Kirkpatrick's four levels of training evaluation / / James D. Kirkpatrick and Wendy Kayser |
| Autore | Kirkpatrick James D. <1952-> |
| Pubbl/distr/stampa | Alexandria, Virginia : , : Association for Talent Development, , [2016] |
| Descrizione fisica | XV, 238 sider : illustrasjoner |
| Disciplina | 658.3124 |
| Soggetto topico | Employees - Training of - Evaluation |
| ISBN | 1-60728-102-3 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Intro -- Title Page -- Copyright -- Contents -- Foreword by Don Kirkpatrick -- Foreword by Elaine Biech -- Preface -- Part 1: Basics of Evaluation -- Chapter 1: Reasons for Evaluating -- The Urgent Need to Create and Demonstrate Training Value -- Three Reasons to Evaluate Training Programs -- Summary -- Chapter 2: The New World Kirkpatrick Model-An Overview -- The Four Levels -- The New World Kirkpatrick Model -- The Four Levels in Reverse -- Summary -- References -- Chapter 3: Developing an Effective Evaluation Strategy -- A Cautionary Tale -- Not All Programs Are Created Equal -- Three Phases of a Program -- Training Is Like Flying a Plane -- Summary -- Chapter 4: The Kirkpatrick Foundational Principles -- Kirkpatrick Foundational Principles -- Summary -- Part 2: Data Collection Guidelines, Methods, and Tools -- Chapter 5: Evaluating Level 1: Reaction -- Methods, Tools, and Techniques -- Timing -- Keep It Simple -- Summary -- Chapter 6: Evaluating Level 2: Learning -- Methods, Tools, and Techniques -- Timing -- Summary -- Chapter 7: Evaluating Level 3: Behavior -- Research on the Importance of Post-Training Support -- Defining the Few, Critical Behaviors -- A Few Words About Competencies -- Methods, Tools, and Techniques -- Timing -- Summary -- Chapter 8: Evaluating Level 4: Results -- Identifying Leading Indicators -- The Benefits of Identifying Leading Indicators -- Methods, Tools, and Techniques -- Timing -- Summary -- Chapter 9: Evaluating Beyond Traditional Classroom Training -- How to Evaluate E-Learning -- How to Evaluate Informal Learning -- How to Evaluate Mobile Learning -- Summary -- Chapter 10: Evaluation Instrument Creation Basics -- Typical Questions -- The Key to Success -- Summary -- Chapter 11: Blended Evaluation® Items and Sample Tools -- The Blended Evaluation® Approach -- Using Learner-Centered Items.
Sample Methods and Tools -- Item Library for Use Immediately Following Training -- Item Library for Delayed Use After Training -- Summary -- Part 3: Data Analysis and Reporting Basics -- Chapter 12: Making Data-Based Decisions -- Three Key Data Analysis Questions -- Summary -- Chapter 13: Using the Success Case Method to Drive Performance and Results -- Defining Success -- Training Evaluation Realities -- Summary -- Chapter 14: So What? Now What? -- The Questions That Need to Be Answered -- A Business Person's Criteria -- PDCA Cycle -- What Management Wants to Know -- Outputs Versus Outcomes -- Summary -- References -- Chapter 15: Reporting Progress and Demonstrating Program Value -- Sharing Training Outcomes -- Reporting Program Progress -- Making an Impactful Final Report -- Summary -- Chapter 16: Avoiding Common Evaluation Pitfalls -- Pitfall #1: Addressing Evaluation Requirements After a Program Has Launched -- Pitfall #2: Viewing All Training Programs as Equal -- Pitfall #3: Spending the Majority of Your Training Evaluation Resources on Levels 1 and 2 -- Pitfall #4: Relying Solely on Standardized Surveys -- Pitfall #5: Asking Questions That Don't Generate Useful Data -- Pitfall #6: Making Evaluation Too Complicated or Academic -- Pitfall #7: Not Using Collected Data -- Summary -- References -- Part 4: Case Studies -- Chapter 17: Common Practice in Leadership Program: Greencore Northampton -- Stakeholder Expectations -- Program Structure -- Evaluation Methods and Tools -- Results of Pilot -- Summary -- Chapter 18: Service Over and Above the Rest (SOAR) Program: Emirates Airline -- Actions -- Pre-SOAR Preparation -- SOAR and Coach for Performance Formal Training -- Formalized on-the-Job Support -- The Evaluation and Reward Strategy -- Results -- Summary -- Chapter 19: Sales Graduate Program Pilot: ArjoHuntleigh Getinge Group. Business Need and Program Intent -- Stakeholder Expectations -- Project Methodology -- Evaluation Approach -- Key Level 3 Findings -- Key Level 4 Findings -- Success Factors -- Recommendations -- Summary -- Chapter 20: Accident Reduction Program: Maryland Transit Administration -- Project Methodology -- Required Drivers -- Evaluation Methodology -- Key Findings and Results -- Program Success Factors -- Barriers to Success -- Summary -- Chapter 21: Coaching Program: IHC New Zealand -- Stakeholder Expectations -- Critical Behaviors -- Project Methodology -- Evaluation Methods -- Key Findings and Results -- Success Factors -- Barriers to Success -- Recommendations -- Summary -- Call to Action -- Your Personal Action Plan -- References -- About the Authors -- About the Contributors -- Index -- Back Cover. |
| Record Nr. | UNINA-9910827335503321 |
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Kirkpatrick James D. <1952->
|
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| Alexandria, Virginia : , : Association for Talent Development, , [2016] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Learning for the long run : 7 practices for sustaining a resilient learning organization / / Holly Burkett
| Learning for the long run : 7 practices for sustaining a resilient learning organization / / Holly Burkett |
| Autore | Burkett Holly |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Alexandria, Virginia : , : Association for Talent Development, , [2017] |
| Descrizione fisica | 1 online resource (1 volume) : illustrations |
| Disciplina | 658.3124 |
| Soggetto topico |
Organizational learning
Knowledge management |
| ISBN | 1-56286-108-5 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Managing the learn amid the churn -- The sustainability cycle for learning organizations -- Practice 1: Lead with culture -- Practice 2: Develop and distribute leadership -- Practice 3: Execute well -- Practice 4: Drive for results : continuously improve -- Practice 5: Build and bend change capabilities -- Practice 6: Foster collaboration, connection, and community -- Practice 7: Embrace the art of innovation. |
| Record Nr. | UNINA-9910151696103321 |
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Burkett Holly
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| Alexandria, Virginia : , : Association for Talent Development, , [2017] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Mentoring programs that work / / Jenn Labin
| Mentoring programs that work / / Jenn Labin |
| Autore | Labin Jenn |
| Pubbl/distr/stampa | Alexandria, Virginia : , : Association for Talent Development, , [2017] |
| Descrizione fisica | 1 online resource (161 pages) |
| Disciplina | 658.3124 |
| Soggetto topico |
Mentoring in business
Employees - Counseling of |
| ISBN | 1-60728-115-5 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Intro -- Title Page -- Copyright -- Contents -- Foreword -- Preface -- Introduction -- 1 Stories of Experience -- 2 Align to a Purpose -- 3 Design the Experience -- 4 Launch the Program -- 5 Evaluate Effectiveness -- 6 Support Participants -- 7 Final Thoughts -- Appendix A: Alignment Tools -- Appendix B: The Program Charter -- Appendix C: Launch Event Agendas -- Appendix D: The Evaluation Plan -- Appendix E: The Program Welcome Guide -- Appendix F: Individual Development Plan Template -- Appendix G: 9-Box Example -- References -- About the Author -- About the Contributors -- Index. |
| Record Nr. | UNINA-9910165060203321 |
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Labin Jenn
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| Alexandria, Virginia : , : Association for Talent Development, , [2017] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Microlearning to Boost the Employee Experience
| Microlearning to Boost the Employee Experience |
| Autore | Margol Elise Greene |
| Pubbl/distr/stampa | La Vergne : , : Association for Talent Development, , 2014 |
| Descrizione fisica | 1 online resource |
| Soggetto topico |
Microlearning
Teaching - Methodology |
| ISBN | 1-56286-779-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910159456203321 |
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Margol Elise Greene
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| La Vergne : , : Association for Talent Development, , 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Overcoming Barriers to Behavior Change
| Overcoming Barriers to Behavior Change |
| Autore | Vendl Juanita Coble and Adelka |
| Pubbl/distr/stampa | La Vergne : , : Association for Talent Development, , 2014 |
| Descrizione fisica | 1 online resource (20 pages) |
| Soggetto non controllato |
Employees
Business & Economics |
| ISBN | 1-56286-976-0 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910151560903321 |
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Vendl Juanita Coble and Adelka
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| La Vergne : , : Association for Talent Development, , 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
The Public manager
| The Public manager |
| Pubbl/distr/stampa | Potomac, MD : , : The Bureaucrat |
| Descrizione fisica | 1 online resource |
| Disciplina | 353/.0005 |
| Soggetto topico |
Public administration
Administration publique (Science) Politics and government Administration publique Gestion publique |
| Soggetto genere / forma | Periodicals. |
| ISSN | 2381-4160 |
| Formato | Materiale a stampa |
| Livello bibliografico | Periodico |
| Lingua di pubblicazione | eng |
| Altri titoli varianti | New bureaucrat |
| Record Nr. | UNINA-9910273519903321 |
| Potomac, MD : , : The Bureaucrat | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
The Public manager
| The Public manager |
| Pubbl/distr/stampa | Potomac, MD : , : The Bureaucrat |
| Descrizione fisica | 1 online resource |
| Disciplina | 353/.0005 |
| Soggetto topico |
Public administration
Administration publique (Science) Politics and government Administration publique Gestion publique |
| Soggetto genere / forma | Periodicals. |
| ISSN | 2381-4160 |
| Formato | Materiale a stampa |
| Livello bibliografico | Periodico |
| Lingua di pubblicazione | eng |
| Altri titoli varianti | New bureaucrat |
| Record Nr. | UNISA-996208023803316 |
| Potomac, MD : , : The Bureaucrat | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. di Salerno | ||
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