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The hard and soft sides of change management : tools for managing process and people / / Kathryn Zukof
The hard and soft sides of change management : tools for managing process and people / / Kathryn Zukof
Autore Zukof Kathryn
Pubbl/distr/stampa Alexandria, Virginia : , : Association for Talent Development, , [2021]
Descrizione fisica 1 online resource (291 pages)
Disciplina 658.406
Soggetto topico Organizational change - Management
Personnel management
ISBN 1-950496-88-0
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Intro -- Title Page -- Copyright -- Dedication -- Contents -- Introduction -- Chapter 1. The Challenge of Change Management -- Section 1. Defining What's Changing and the Path to Get There -- Chapter 2. The DBZ Applicant Tracking System Case -- Chapter 3. Determining What's Changing -- Chapter 4. Creating the Path -- Section 2. Involving the Right People in the Right Way -- Chapter 5. The JCo Acquisition Case -- Chapter 6. Leading and Managing the Change -- Chapter 7. Generating Advocacy on the Ground -- Chapter 8. Listening to Opposing Views -- Chapter 9. Accounting for Key Stakeholders -- Chapter 10. Designating Roles, Responsibilities, and Authority -- Section 3. Building Awareness, Understanding, and Support -- Chapter 11. The PCo Business Transformation Case -- Chapter 12. Communicating About Change -- Chapter 13. Developing Knowledge, Skills, and Attitudes Needed to Support the Change -- Chapter 14. Anticipating and Addressing Resistance -- Section 4. Assessing Progress and Making Adjustments -- Chapter 15. The TCW Relocation Case -- Chapter 16. Learning From Successes and Mistakes -- Chapter 17. Dealing With Thorny Issues -- Chapter 18. And Then Everything Changed -- Acknowledgments -- Appendix -- References -- Index -- About the Author -- Back Cover.
Record Nr. UNINA-9910794440503321
Zukof Kathryn  
Alexandria, Virginia : , : Association for Talent Development, , [2021]
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
The hard and soft sides of change management : tools for managing process and people / / Kathryn Zukof
The hard and soft sides of change management : tools for managing process and people / / Kathryn Zukof
Autore Zukof Kathryn
Pubbl/distr/stampa Alexandria, Virginia : , : Association for Talent Development, , [2021]
Descrizione fisica 1 online resource (291 pages)
Disciplina 658.406
Soggetto topico Organizational change - Management
Personnel management
ISBN 1-950496-88-0
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Intro -- Title Page -- Copyright -- Dedication -- Contents -- Introduction -- Chapter 1. The Challenge of Change Management -- Section 1. Defining What's Changing and the Path to Get There -- Chapter 2. The DBZ Applicant Tracking System Case -- Chapter 3. Determining What's Changing -- Chapter 4. Creating the Path -- Section 2. Involving the Right People in the Right Way -- Chapter 5. The JCo Acquisition Case -- Chapter 6. Leading and Managing the Change -- Chapter 7. Generating Advocacy on the Ground -- Chapter 8. Listening to Opposing Views -- Chapter 9. Accounting for Key Stakeholders -- Chapter 10. Designating Roles, Responsibilities, and Authority -- Section 3. Building Awareness, Understanding, and Support -- Chapter 11. The PCo Business Transformation Case -- Chapter 12. Communicating About Change -- Chapter 13. Developing Knowledge, Skills, and Attitudes Needed to Support the Change -- Chapter 14. Anticipating and Addressing Resistance -- Section 4. Assessing Progress and Making Adjustments -- Chapter 15. The TCW Relocation Case -- Chapter 16. Learning From Successes and Mistakes -- Chapter 17. Dealing With Thorny Issues -- Chapter 18. And Then Everything Changed -- Acknowledgments -- Appendix -- References -- Index -- About the Author -- Back Cover.
Record Nr. UNINA-9910828547603321
Zukof Kathryn  
Alexandria, Virginia : , : Association for Talent Development, , [2021]
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Kirkpatrick's four levels of training evaluation / / James D. Kirkpatrick and Wendy Kayser
Kirkpatrick's four levels of training evaluation / / James D. Kirkpatrick and Wendy Kayser
Autore Kirkpatrick James D. <1952->
Pubbl/distr/stampa Alexandria, Virginia : , : Association for Talent Development, , [2016]
Descrizione fisica XV, 238 sider : illustrasjoner
Disciplina 658.3124
Soggetto topico Employees - Training of - Evaluation
ISBN 1-60728-102-3
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Intro -- Title Page -- Copyright -- Contents -- Foreword by Don Kirkpatrick -- Foreword by Elaine Biech -- Preface -- Part 1: Basics of Evaluation -- Chapter 1: Reasons for Evaluating -- The Urgent Need to Create and Demonstrate Training Value -- Three Reasons to Evaluate Training Programs -- Summary -- Chapter 2: The New World Kirkpatrick Model-An Overview -- The Four Levels -- The New World Kirkpatrick Model -- The Four Levels in Reverse -- Summary -- References -- Chapter 3: Developing an Effective Evaluation Strategy -- A Cautionary Tale -- Not All Programs Are Created Equal -- Three Phases of a Program -- Training Is Like Flying a Plane -- Summary -- Chapter 4: The Kirkpatrick Foundational Principles -- Kirkpatrick Foundational Principles -- Summary -- Part 2: Data Collection Guidelines, Methods, and Tools -- Chapter 5: Evaluating Level 1: Reaction -- Methods, Tools, and Techniques -- Timing -- Keep It Simple -- Summary -- Chapter 6: Evaluating Level 2: Learning -- Methods, Tools, and Techniques -- Timing -- Summary -- Chapter 7: Evaluating Level 3: Behavior -- Research on the Importance of Post-Training Support -- Defining the Few, Critical Behaviors -- A Few Words About Competencies -- Methods, Tools, and Techniques -- Timing -- Summary -- Chapter 8: Evaluating Level 4: Results -- Identifying Leading Indicators -- The Benefits of Identifying Leading Indicators -- Methods, Tools, and Techniques -- Timing -- Summary -- Chapter 9: Evaluating Beyond Traditional Classroom Training -- How to Evaluate E-Learning -- How to Evaluate Informal Learning -- How to Evaluate Mobile Learning -- Summary -- Chapter 10: Evaluation Instrument Creation Basics -- Typical Questions -- The Key to Success -- Summary -- Chapter 11: Blended Evaluation® Items and Sample Tools -- The Blended Evaluation® Approach -- Using Learner-Centered Items.
Sample Methods and Tools -- Item Library for Use Immediately Following Training -- Item Library for Delayed Use After Training -- Summary -- Part 3: Data Analysis and Reporting Basics -- Chapter 12: Making Data-Based Decisions -- Three Key Data Analysis Questions -- Summary -- Chapter 13: Using the Success Case Method to Drive Performance and Results -- Defining Success -- Training Evaluation Realities -- Summary -- Chapter 14: So What? Now What? -- The Questions That Need to Be Answered -- A Business Person's Criteria -- PDCA Cycle -- What Management Wants to Know -- Outputs Versus Outcomes -- Summary -- References -- Chapter 15: Reporting Progress and Demonstrating Program Value -- Sharing Training Outcomes -- Reporting Program Progress -- Making an Impactful Final Report -- Summary -- Chapter 16: Avoiding Common Evaluation Pitfalls -- Pitfall #1: Addressing Evaluation Requirements After a Program Has Launched -- Pitfall #2: Viewing All Training Programs as Equal -- Pitfall #3: Spending the Majority of Your Training Evaluation Resources on Levels 1 and 2 -- Pitfall #4: Relying Solely on Standardized Surveys -- Pitfall #5: Asking Questions That Don't Generate Useful Data -- Pitfall #6: Making Evaluation Too Complicated or Academic -- Pitfall #7: Not Using Collected Data -- Summary -- References -- Part 4: Case Studies -- Chapter 17: Common Practice in Leadership Program: Greencore Northampton -- Stakeholder Expectations -- Program Structure -- Evaluation Methods and Tools -- Results of Pilot -- Summary -- Chapter 18: Service Over and Above the Rest (SOAR) Program: Emirates Airline -- Actions -- Pre-SOAR Preparation -- SOAR and Coach for Performance Formal Training -- Formalized on-the-Job Support -- The Evaluation and Reward Strategy -- Results -- Summary -- Chapter 19: Sales Graduate Program Pilot: ArjoHuntleigh Getinge Group.
Business Need and Program Intent -- Stakeholder Expectations -- Project Methodology -- Evaluation Approach -- Key Level 3 Findings -- Key Level 4 Findings -- Success Factors -- Recommendations -- Summary -- Chapter 20: Accident Reduction Program: Maryland Transit Administration -- Project Methodology -- Required Drivers -- Evaluation Methodology -- Key Findings and Results -- Program Success Factors -- Barriers to Success -- Summary -- Chapter 21: Coaching Program: IHC New Zealand -- Stakeholder Expectations -- Critical Behaviors -- Project Methodology -- Evaluation Methods -- Key Findings and Results -- Success Factors -- Barriers to Success -- Recommendations -- Summary -- Call to Action -- Your Personal Action Plan -- References -- About the Authors -- About the Contributors -- Index -- Back Cover.
Record Nr. UNINA-9910798728803321
Kirkpatrick James D. <1952->  
Alexandria, Virginia : , : Association for Talent Development, , [2016]
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Kirkpatrick's four levels of training evaluation / / James D. Kirkpatrick and Wendy Kayser
Kirkpatrick's four levels of training evaluation / / James D. Kirkpatrick and Wendy Kayser
Autore Kirkpatrick James D. <1952->
Pubbl/distr/stampa Alexandria, Virginia : , : Association for Talent Development, , [2016]
Descrizione fisica XV, 238 sider : illustrasjoner
Disciplina 658.3124
Soggetto topico Employees - Training of - Evaluation
ISBN 1-60728-102-3
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Intro -- Title Page -- Copyright -- Contents -- Foreword by Don Kirkpatrick -- Foreword by Elaine Biech -- Preface -- Part 1: Basics of Evaluation -- Chapter 1: Reasons for Evaluating -- The Urgent Need to Create and Demonstrate Training Value -- Three Reasons to Evaluate Training Programs -- Summary -- Chapter 2: The New World Kirkpatrick Model-An Overview -- The Four Levels -- The New World Kirkpatrick Model -- The Four Levels in Reverse -- Summary -- References -- Chapter 3: Developing an Effective Evaluation Strategy -- A Cautionary Tale -- Not All Programs Are Created Equal -- Three Phases of a Program -- Training Is Like Flying a Plane -- Summary -- Chapter 4: The Kirkpatrick Foundational Principles -- Kirkpatrick Foundational Principles -- Summary -- Part 2: Data Collection Guidelines, Methods, and Tools -- Chapter 5: Evaluating Level 1: Reaction -- Methods, Tools, and Techniques -- Timing -- Keep It Simple -- Summary -- Chapter 6: Evaluating Level 2: Learning -- Methods, Tools, and Techniques -- Timing -- Summary -- Chapter 7: Evaluating Level 3: Behavior -- Research on the Importance of Post-Training Support -- Defining the Few, Critical Behaviors -- A Few Words About Competencies -- Methods, Tools, and Techniques -- Timing -- Summary -- Chapter 8: Evaluating Level 4: Results -- Identifying Leading Indicators -- The Benefits of Identifying Leading Indicators -- Methods, Tools, and Techniques -- Timing -- Summary -- Chapter 9: Evaluating Beyond Traditional Classroom Training -- How to Evaluate E-Learning -- How to Evaluate Informal Learning -- How to Evaluate Mobile Learning -- Summary -- Chapter 10: Evaluation Instrument Creation Basics -- Typical Questions -- The Key to Success -- Summary -- Chapter 11: Blended Evaluation® Items and Sample Tools -- The Blended Evaluation® Approach -- Using Learner-Centered Items.
Sample Methods and Tools -- Item Library for Use Immediately Following Training -- Item Library for Delayed Use After Training -- Summary -- Part 3: Data Analysis and Reporting Basics -- Chapter 12: Making Data-Based Decisions -- Three Key Data Analysis Questions -- Summary -- Chapter 13: Using the Success Case Method to Drive Performance and Results -- Defining Success -- Training Evaluation Realities -- Summary -- Chapter 14: So What? Now What? -- The Questions That Need to Be Answered -- A Business Person's Criteria -- PDCA Cycle -- What Management Wants to Know -- Outputs Versus Outcomes -- Summary -- References -- Chapter 15: Reporting Progress and Demonstrating Program Value -- Sharing Training Outcomes -- Reporting Program Progress -- Making an Impactful Final Report -- Summary -- Chapter 16: Avoiding Common Evaluation Pitfalls -- Pitfall #1: Addressing Evaluation Requirements After a Program Has Launched -- Pitfall #2: Viewing All Training Programs as Equal -- Pitfall #3: Spending the Majority of Your Training Evaluation Resources on Levels 1 and 2 -- Pitfall #4: Relying Solely on Standardized Surveys -- Pitfall #5: Asking Questions That Don't Generate Useful Data -- Pitfall #6: Making Evaluation Too Complicated or Academic -- Pitfall #7: Not Using Collected Data -- Summary -- References -- Part 4: Case Studies -- Chapter 17: Common Practice in Leadership Program: Greencore Northampton -- Stakeholder Expectations -- Program Structure -- Evaluation Methods and Tools -- Results of Pilot -- Summary -- Chapter 18: Service Over and Above the Rest (SOAR) Program: Emirates Airline -- Actions -- Pre-SOAR Preparation -- SOAR and Coach for Performance Formal Training -- Formalized on-the-Job Support -- The Evaluation and Reward Strategy -- Results -- Summary -- Chapter 19: Sales Graduate Program Pilot: ArjoHuntleigh Getinge Group.
Business Need and Program Intent -- Stakeholder Expectations -- Project Methodology -- Evaluation Approach -- Key Level 3 Findings -- Key Level 4 Findings -- Success Factors -- Recommendations -- Summary -- Chapter 20: Accident Reduction Program: Maryland Transit Administration -- Project Methodology -- Required Drivers -- Evaluation Methodology -- Key Findings and Results -- Program Success Factors -- Barriers to Success -- Summary -- Chapter 21: Coaching Program: IHC New Zealand -- Stakeholder Expectations -- Critical Behaviors -- Project Methodology -- Evaluation Methods -- Key Findings and Results -- Success Factors -- Barriers to Success -- Recommendations -- Summary -- Call to Action -- Your Personal Action Plan -- References -- About the Authors -- About the Contributors -- Index -- Back Cover.
Record Nr. UNINA-9910827335503321
Kirkpatrick James D. <1952->  
Alexandria, Virginia : , : Association for Talent Development, , [2016]
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Learning for the long run : 7 practices for sustaining a resilient learning organization / / Holly Burkett
Learning for the long run : 7 practices for sustaining a resilient learning organization / / Holly Burkett
Autore Burkett Holly
Edizione [1st edition]
Pubbl/distr/stampa Alexandria, Virginia : , : Association for Talent Development, , [2017]
Descrizione fisica 1 online resource (1 volume) : illustrations
Disciplina 658.3124
Soggetto topico Organizational learning
Knowledge management
ISBN 1-56286-108-5
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Managing the learn amid the churn -- The sustainability cycle for learning organizations -- Practice 1: Lead with culture -- Practice 2: Develop and distribute leadership -- Practice 3: Execute well -- Practice 4: Drive for results : continuously improve -- Practice 5: Build and bend change capabilities -- Practice 6: Foster collaboration, connection, and community -- Practice 7: Embrace the art of innovation.
Record Nr. UNINA-9910151696103321
Burkett Holly  
Alexandria, Virginia : , : Association for Talent Development, , [2017]
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Mentoring programs that work / / Jenn Labin
Mentoring programs that work / / Jenn Labin
Autore Labin Jenn
Pubbl/distr/stampa Alexandria, Virginia : , : Association for Talent Development, , [2017]
Descrizione fisica 1 online resource (161 pages)
Disciplina 658.3124
Soggetto topico Mentoring in business
Employees - Counseling of
ISBN 1-60728-115-5
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Intro -- Title Page -- Copyright -- Contents -- Foreword -- Preface -- Introduction -- 1 Stories of Experience -- 2 Align to a Purpose -- 3 Design the Experience -- 4 Launch the Program -- 5 Evaluate Effectiveness -- 6 Support Participants -- 7 Final Thoughts -- Appendix A: Alignment Tools -- Appendix B: The Program Charter -- Appendix C: Launch Event Agendas -- Appendix D: The Evaluation Plan -- Appendix E: The Program Welcome Guide -- Appendix F: Individual Development Plan Template -- Appendix G: 9-Box Example -- References -- About the Author -- About the Contributors -- Index.
Record Nr. UNINA-9910165060203321
Labin Jenn  
Alexandria, Virginia : , : Association for Talent Development, , [2017]
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Microlearning to Boost the Employee Experience
Microlearning to Boost the Employee Experience
Autore Margol Elise Greene
Pubbl/distr/stampa La Vergne : , : Association for Talent Development, , 2014
Descrizione fisica 1 online resource
Soggetto topico Microlearning
Teaching - Methodology
ISBN 1-56286-779-2
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Record Nr. UNINA-9910159456203321
Margol Elise Greene  
La Vergne : , : Association for Talent Development, , 2014
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Overcoming Barriers to Behavior Change
Overcoming Barriers to Behavior Change
Autore Vendl Juanita Coble and Adelka
Pubbl/distr/stampa La Vergne : , : Association for Talent Development, , 2014
Descrizione fisica 1 online resource (20 pages)
Soggetto non controllato Employees
Business & Economics
ISBN 1-56286-976-0
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Record Nr. UNINA-9910151560903321
Vendl Juanita Coble and Adelka  
La Vergne : , : Association for Talent Development, , 2014
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
The Public manager
The Public manager
Pubbl/distr/stampa Potomac, MD : , : The Bureaucrat
Descrizione fisica 1 online resource
Disciplina 353/.0005
Soggetto topico Public administration
Administration publique (Science)
Politics and government
Administration publique
Gestion publique
Soggetto genere / forma Periodicals.
ISSN 2381-4160
Formato Materiale a stampa
Livello bibliografico Periodico
Lingua di pubblicazione eng
Altri titoli varianti New bureaucrat
Record Nr. UNINA-9910273519903321
Potomac, MD : , : The Bureaucrat
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
The Public manager
The Public manager
Pubbl/distr/stampa Potomac, MD : , : The Bureaucrat
Descrizione fisica 1 online resource
Disciplina 353/.0005
Soggetto topico Public administration
Administration publique (Science)
Politics and government
Administration publique
Gestion publique
Soggetto genere / forma Periodicals.
ISSN 2381-4160
Formato Materiale a stampa
Livello bibliografico Periodico
Lingua di pubblicazione eng
Altri titoli varianti New bureaucrat
Record Nr. UNISA-996208023803316
Potomac, MD : , : The Bureaucrat
Materiale a stampa
Lo trovi qui: Univ. di Salerno
Opac: Controlla la disponibilità qui