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Statistical modeling for management / / Graeme D. Hutcheson, Luiz Moutinho
| Statistical modeling for management / / Graeme D. Hutcheson, Luiz Moutinho |
| Autore | Hutcheson Graeme D |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | London, : SAGE, c2008 |
| Descrizione fisica | 1 online resource (xviii, 235 p.) : ill |
| Disciplina | 658.800151 |
| Altri autori (Persone) | MoutinhoLuiz |
| Soggetto topico |
Marketing - Mathematical models
Marketing - Statistical methods |
| ISBN |
0-7619-7011-8
1-282-02061-7 9786612020612 1-84920-248-6 |
| Classificazione | 85.40 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Cover; Contents; List of Tables; List of Figures; Preface; 1 Measurement Scales; 2 Modeling Continuous Data; 3 Modeling Dichotomous Data; 4 Modeling Ordered Data; 5 Modeling Unordered Data; 6 Neural Networks; 7 Approximate Algorithms for Management Problems; 8 Other Statistical, Mathematical and Co-pattern Modeling Techniques; References; Index |
| Record Nr. | UNINA-9910811921903321 |
Hutcheson Graeme D
|
||
| London, : SAGE, c2008 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Trust and reputation for service-oriented environments [[electronic resource] ] : technologies for building business intelligence and consumer confidence / / Elizabeth Chang, Tharam Dillon, Farookh K. Hussain
| Trust and reputation for service-oriented environments [[electronic resource] ] : technologies for building business intelligence and consumer confidence / / Elizabeth Chang, Tharam Dillon, Farookh K. Hussain |
| Autore | Chang Elizabeth |
| Pubbl/distr/stampa | Chichester, England ; ; Hoboken, NJ, : John Wiley & Sons Inc., c2006 |
| Descrizione fisica | 1 online resource (375 p.) |
| Disciplina | 658.001 |
| Altri autori (Persone) |
DillonTharam S. <1943->
HussainFarookh K |
| Soggetto topico |
Electronic commerce - Security measures
Business enterprises - Computer networks - Security measures Trust Consumer confidence Consumer protection |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-280-51879-0
9786610518791 0-470-02826-2 0-470-02825-4 |
| Classificazione | 85.40 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Trust and Reputation for Service-Oriented Environments; Contents; Preface; Author Introduction; Acknowledgement; 1 Trust and Security in Service-oriented Environments; 1.1 Introduction; 1.2 Why Trust?; 1.3 Trust and Security; 1.3.1 Security; 1.3.2 Trust; 1.3.3 Trust in Security Context; 1.3.4 Trust in the Business Context; 1.4 Service-oriented Environment; 1.4.1 Environment; 1.4.2 Essential Elements in the Technology-based Environment; 1.4.3 Service-oriented Environment; 1.4.4 Issues in Service-oriented Environments; 1.5 Agents in Service-oriented Environments
1.5.1 Agents in Service-oriented Environments1.5.2 Sellers; 1.5.3 Buyers; 1.5.4 Users; 1.5.5 Websites; 1.6 Business in a Service-oriented Environment; 1.6.1 Products; 1.6.2 Services; 1.6.3 Quality of Goods; 1.6.4 Quality of Service; 1.6.5 Quality of Goods Measure; 1.6.6 Quality of Service Measure; 1.7 Infrastructure in Service-oriented Environments; 1.7.1 Client-Server Network; 1.7.2 Peer-to-Peer Network (P2P Network); 1.7.3 Grid Network; 1.7.4 Ad hoc Network; 1.7.5 Mobile Network; 1.8 Technology in Service-oriented Environments; 1.8.1 Service-oriented Architecture (SOA); 1.8.2 Web Service 1.8.3 Web Service as Software Technology1.8.4 Web Service as a Business Solution; 1.9 Trust in Service-oriented Environments; 1.10 Chapter Summary; References; 2 Trust Concepts and Trust Model; 2.1 Introduction; 2.2 Trust Environments; 2.2.1 The Physical Trust Environment; 2.2.2 The Virtual Trust Environment; 2.3 Trust Definitions in Literature; 2.3.1 Trust Definition in Sociology, Psychology, Business and Law; 2.3.2 Trust Definition in Computing; 2.4 Advanced Trust Concepts; 2.4.1 Trust; 2.4.2 Trusting Agent and Trusted Agent; 2.4.3 Belief; 2.4.4 Context; 2.4.5 Willingness; 2.4.6 Capability 2.4.7 Time Space, Time Slot and Time Spot2.4.8 Delivery; 2.4.9 Mutually Agreed Service; 2.5 Trust Relationships; 2.5.1 Trust Relationships and Trust Values; 2.5.2 Unidirection in Trust Relationship; 2.5.3 Multi-Context, Multi-Trust, Multi-Relationships; 2.6 Trust Relationship Diagram; 2.6.1 Many-Many-to-One Trust Relationship; 2.6.2 Contexts and Time slots; 2.7 Trust Attributes and Methods; 2.7.1 Trust Attributes; 2.7.2 Values for Trust Attributes; 2.7.3 Trust Methods; 2.8 Initiation of the Relationship; 2.8.1 Initiation; 2.8.2 Direct Interaction; 2.8.3 Recommendation; 2.8.4 History Review 2.8.5 Initiation of the Relationship and Notations2.9 The Trust Model; 2.9.1 Existing Trust Models; 2.9.2 Trust Model and Trust-based Decision; 2.9.3 New Trust Models; 2.10 Chapter Summary; References; 3 Trustworthiness; 3.1 Introduction; 3.2 Trustworthiness in Literature; 3.2.1 Existing Definitions of Trustworthiness; 3.2.2 Existing Trustworthiness Scales; 3.3 Advanced Trustworthiness Definition; 3.3.1 Trustworthiness; 3.3.2 A Measure; 3.3.3 The Level of Trust; 3.3.4 Quantifies the Trust Values; 3.3.5 Trustworthiness Scale; 3.4 Seven Levels of the Trustworthiness 3.4.1 Seven Trustworthiness Levels |
| Record Nr. | UNINA-9910143713603321 |
|
Chang Elizabeth
|
||
| Chichester, England ; ; Hoboken, NJ, : John Wiley & Sons Inc., c2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Trust and reputation for service-oriented environments [[electronic resource] ] : technologies for building business intelligence and consumer confidence / / Elizabeth Chang, Tharam Dillon, Farookh K. Hussain
| Trust and reputation for service-oriented environments [[electronic resource] ] : technologies for building business intelligence and consumer confidence / / Elizabeth Chang, Tharam Dillon, Farookh K. Hussain |
| Autore | Chang Elizabeth |
| Pubbl/distr/stampa | Chichester, England ; ; Hoboken, NJ, : John Wiley & Sons Inc., c2006 |
| Descrizione fisica | 1 online resource (375 p.) |
| Disciplina | 658.001 |
| Altri autori (Persone) |
DillonTharam S. <1943->
HussainFarookh K |
| Soggetto topico |
Electronic commerce - Security measures
Business enterprises - Computer networks - Security measures Trust Consumer confidence Consumer protection |
| ISBN |
1-280-51879-0
9786610518791 0-470-02826-2 0-470-02825-4 |
| Classificazione | 85.40 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Trust and Reputation for Service-Oriented Environments; Contents; Preface; Author Introduction; Acknowledgement; 1 Trust and Security in Service-oriented Environments; 1.1 Introduction; 1.2 Why Trust?; 1.3 Trust and Security; 1.3.1 Security; 1.3.2 Trust; 1.3.3 Trust in Security Context; 1.3.4 Trust in the Business Context; 1.4 Service-oriented Environment; 1.4.1 Environment; 1.4.2 Essential Elements in the Technology-based Environment; 1.4.3 Service-oriented Environment; 1.4.4 Issues in Service-oriented Environments; 1.5 Agents in Service-oriented Environments
1.5.1 Agents in Service-oriented Environments1.5.2 Sellers; 1.5.3 Buyers; 1.5.4 Users; 1.5.5 Websites; 1.6 Business in a Service-oriented Environment; 1.6.1 Products; 1.6.2 Services; 1.6.3 Quality of Goods; 1.6.4 Quality of Service; 1.6.5 Quality of Goods Measure; 1.6.6 Quality of Service Measure; 1.7 Infrastructure in Service-oriented Environments; 1.7.1 Client-Server Network; 1.7.2 Peer-to-Peer Network (P2P Network); 1.7.3 Grid Network; 1.7.4 Ad hoc Network; 1.7.5 Mobile Network; 1.8 Technology in Service-oriented Environments; 1.8.1 Service-oriented Architecture (SOA); 1.8.2 Web Service 1.8.3 Web Service as Software Technology1.8.4 Web Service as a Business Solution; 1.9 Trust in Service-oriented Environments; 1.10 Chapter Summary; References; 2 Trust Concepts and Trust Model; 2.1 Introduction; 2.2 Trust Environments; 2.2.1 The Physical Trust Environment; 2.2.2 The Virtual Trust Environment; 2.3 Trust Definitions in Literature; 2.3.1 Trust Definition in Sociology, Psychology, Business and Law; 2.3.2 Trust Definition in Computing; 2.4 Advanced Trust Concepts; 2.4.1 Trust; 2.4.2 Trusting Agent and Trusted Agent; 2.4.3 Belief; 2.4.4 Context; 2.4.5 Willingness; 2.4.6 Capability 2.4.7 Time Space, Time Slot and Time Spot2.4.8 Delivery; 2.4.9 Mutually Agreed Service; 2.5 Trust Relationships; 2.5.1 Trust Relationships and Trust Values; 2.5.2 Unidirection in Trust Relationship; 2.5.3 Multi-Context, Multi-Trust, Multi-Relationships; 2.6 Trust Relationship Diagram; 2.6.1 Many-Many-to-One Trust Relationship; 2.6.2 Contexts and Time slots; 2.7 Trust Attributes and Methods; 2.7.1 Trust Attributes; 2.7.2 Values for Trust Attributes; 2.7.3 Trust Methods; 2.8 Initiation of the Relationship; 2.8.1 Initiation; 2.8.2 Direct Interaction; 2.8.3 Recommendation; 2.8.4 History Review 2.8.5 Initiation of the Relationship and Notations2.9 The Trust Model; 2.9.1 Existing Trust Models; 2.9.2 Trust Model and Trust-based Decision; 2.9.3 New Trust Models; 2.10 Chapter Summary; References; 3 Trustworthiness; 3.1 Introduction; 3.2 Trustworthiness in Literature; 3.2.1 Existing Definitions of Trustworthiness; 3.2.2 Existing Trustworthiness Scales; 3.3 Advanced Trustworthiness Definition; 3.3.1 Trustworthiness; 3.3.2 A Measure; 3.3.3 The Level of Trust; 3.3.4 Quantifies the Trust Values; 3.3.5 Trustworthiness Scale; 3.4 Seven Levels of the Trustworthiness 3.4.1 Seven Trustworthiness Levels |
| Record Nr. | UNINA-9910830225003321 |
|
Chang Elizabeth
|
||
| Chichester, England ; ; Hoboken, NJ, : John Wiley & Sons Inc., c2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Trust and reputation for service-oriented environments [[electronic resource] ] : technologies for building business intelligence and consumer confidence / / Elizabeth Chang, Tharam Dillon, Farookh K. Hussain
| Trust and reputation for service-oriented environments [[electronic resource] ] : technologies for building business intelligence and consumer confidence / / Elizabeth Chang, Tharam Dillon, Farookh K. Hussain |
| Autore | Chang Elizabeth |
| Pubbl/distr/stampa | Chichester, England ; ; Hoboken, NJ, : John Wiley & Sons Inc., c2006 |
| Descrizione fisica | 1 online resource (375 p.) |
| Disciplina | 658.001 |
| Altri autori (Persone) |
DillonTharam S. <1943->
HussainFarookh K |
| Soggetto topico |
Electronic commerce - Security measures
Business enterprises - Computer networks - Security measures Trust Consumer confidence Consumer protection |
| ISBN |
1-280-51879-0
9786610518791 0-470-02826-2 0-470-02825-4 |
| Classificazione | 85.40 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Trust and Reputation for Service-Oriented Environments; Contents; Preface; Author Introduction; Acknowledgement; 1 Trust and Security in Service-oriented Environments; 1.1 Introduction; 1.2 Why Trust?; 1.3 Trust and Security; 1.3.1 Security; 1.3.2 Trust; 1.3.3 Trust in Security Context; 1.3.4 Trust in the Business Context; 1.4 Service-oriented Environment; 1.4.1 Environment; 1.4.2 Essential Elements in the Technology-based Environment; 1.4.3 Service-oriented Environment; 1.4.4 Issues in Service-oriented Environments; 1.5 Agents in Service-oriented Environments
1.5.1 Agents in Service-oriented Environments1.5.2 Sellers; 1.5.3 Buyers; 1.5.4 Users; 1.5.5 Websites; 1.6 Business in a Service-oriented Environment; 1.6.1 Products; 1.6.2 Services; 1.6.3 Quality of Goods; 1.6.4 Quality of Service; 1.6.5 Quality of Goods Measure; 1.6.6 Quality of Service Measure; 1.7 Infrastructure in Service-oriented Environments; 1.7.1 Client-Server Network; 1.7.2 Peer-to-Peer Network (P2P Network); 1.7.3 Grid Network; 1.7.4 Ad hoc Network; 1.7.5 Mobile Network; 1.8 Technology in Service-oriented Environments; 1.8.1 Service-oriented Architecture (SOA); 1.8.2 Web Service 1.8.3 Web Service as Software Technology1.8.4 Web Service as a Business Solution; 1.9 Trust in Service-oriented Environments; 1.10 Chapter Summary; References; 2 Trust Concepts and Trust Model; 2.1 Introduction; 2.2 Trust Environments; 2.2.1 The Physical Trust Environment; 2.2.2 The Virtual Trust Environment; 2.3 Trust Definitions in Literature; 2.3.1 Trust Definition in Sociology, Psychology, Business and Law; 2.3.2 Trust Definition in Computing; 2.4 Advanced Trust Concepts; 2.4.1 Trust; 2.4.2 Trusting Agent and Trusted Agent; 2.4.3 Belief; 2.4.4 Context; 2.4.5 Willingness; 2.4.6 Capability 2.4.7 Time Space, Time Slot and Time Spot2.4.8 Delivery; 2.4.9 Mutually Agreed Service; 2.5 Trust Relationships; 2.5.1 Trust Relationships and Trust Values; 2.5.2 Unidirection in Trust Relationship; 2.5.3 Multi-Context, Multi-Trust, Multi-Relationships; 2.6 Trust Relationship Diagram; 2.6.1 Many-Many-to-One Trust Relationship; 2.6.2 Contexts and Time slots; 2.7 Trust Attributes and Methods; 2.7.1 Trust Attributes; 2.7.2 Values for Trust Attributes; 2.7.3 Trust Methods; 2.8 Initiation of the Relationship; 2.8.1 Initiation; 2.8.2 Direct Interaction; 2.8.3 Recommendation; 2.8.4 History Review 2.8.5 Initiation of the Relationship and Notations2.9 The Trust Model; 2.9.1 Existing Trust Models; 2.9.2 Trust Model and Trust-based Decision; 2.9.3 New Trust Models; 2.10 Chapter Summary; References; 3 Trustworthiness; 3.1 Introduction; 3.2 Trustworthiness in Literature; 3.2.1 Existing Definitions of Trustworthiness; 3.2.2 Existing Trustworthiness Scales; 3.3 Advanced Trustworthiness Definition; 3.3.1 Trustworthiness; 3.3.2 A Measure; 3.3.3 The Level of Trust; 3.3.4 Quantifies the Trust Values; 3.3.5 Trustworthiness Scale; 3.4 Seven Levels of the Trustworthiness 3.4.1 Seven Trustworthiness Levels |
| Record Nr. | UNINA-9910840557403321 |
|
Chang Elizabeth
|
||
| Chichester, England ; ; Hoboken, NJ, : John Wiley & Sons Inc., c2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Winning with customers [[electronic resource] ] : a playbook for B2B / / D. Keith Pigues, Jerry Alderman
| Winning with customers [[electronic resource] ] : a playbook for B2B / / D. Keith Pigues, Jerry Alderman |
| Autore | Pigues D. Keith |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Hoboken, NJ, : Wiley, c2010 |
| Descrizione fisica | 1 online resource (486 p.) |
| Disciplina |
658.8
658.8/04 |
| Altri autori (Persone) | AldermanJerry D |
| Soggetto topico |
Customer relations - Management
Consumer satisfaction Customer services - Management |
| Soggetto genere / forma | Electronic books. |
| ISBN |
0-470-76851-7
1-119-20502-6 1-282-72887-3 9786612728877 0-470-76849-5 |
| Classificazione | 85.40 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Winning with Customers: A Playbook for B2B; Contents; Foreword by Karel Czanderna; Preface; Acknowledgments; Introduction by Glenn Dalhart; Chapter 1: Why We Lose; Chapter 2: Define Winning; Chapter 3: The Playbook; Chapter 4: Winning Metrics; Chapter 5: What Does Your Customer Think?; Chapter 6: Informing Decisions; Chapter 7: Executing Value Creation and Value Capture; Chapter 8: The Scoreboard; Chapter 9: Getting Started; Chapter 10: Sustaining and Scaling; Afterword; About the Authors; About the Contributors; Index; Appendix A: Our Approach to Certification and Building Capability
Appendix B: A Little More Background on Outside-In |
| Record Nr. | UNINA-9910140841203321 |
|
Pigues D. Keith
|
||
| Hoboken, NJ, : Wiley, c2010 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Winning with customers [[electronic resource] ] : a playbook for B2B / / D. Keith Pigues, Jerry Alderman
| Winning with customers [[electronic resource] ] : a playbook for B2B / / D. Keith Pigues, Jerry Alderman |
| Autore | Pigues D. Keith |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Hoboken, NJ, : Wiley, c2010 |
| Descrizione fisica | 1 online resource (486 p.) |
| Disciplina |
658.8
658.8/04 |
| Altri autori (Persone) | AldermanJerry D |
| Soggetto topico |
Customer relations - Management
Consumer satisfaction Customer services - Management |
| ISBN |
0-470-76851-7
1-119-20502-6 1-282-72887-3 9786612728877 0-470-76849-5 |
| Classificazione | 85.40 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Winning with Customers: A Playbook for B2B; Contents; Foreword by Karel Czanderna; Preface; Acknowledgments; Introduction by Glenn Dalhart; Chapter 1: Why We Lose; Chapter 2: Define Winning; Chapter 3: The Playbook; Chapter 4: Winning Metrics; Chapter 5: What Does Your Customer Think?; Chapter 6: Informing Decisions; Chapter 7: Executing Value Creation and Value Capture; Chapter 8: The Scoreboard; Chapter 9: Getting Started; Chapter 10: Sustaining and Scaling; Afterword; About the Authors; About the Contributors; Index; Appendix A: Our Approach to Certification and Building Capability
Appendix B: A Little More Background on Outside-In |
| Record Nr. | UNINA-9910830183503321 |
|
Pigues D. Keith
|
||
| Hoboken, NJ, : Wiley, c2010 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Winning with customers [[electronic resource] ] : a playbook for B2B / / D. Keith Pigues, Jerry Alderman
| Winning with customers [[electronic resource] ] : a playbook for B2B / / D. Keith Pigues, Jerry Alderman |
| Autore | Pigues D. Keith |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Hoboken, NJ, : Wiley, c2010 |
| Descrizione fisica | 1 online resource (486 p.) |
| Disciplina |
658.8
658.8/04 |
| Altri autori (Persone) | AldermanJerry D |
| Soggetto topico |
Customer relations - Management
Consumer satisfaction Customer services - Management |
| ISBN |
0-470-76851-7
1-119-20502-6 1-282-72887-3 9786612728877 0-470-76849-5 |
| Classificazione | 85.40 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Winning with Customers: A Playbook for B2B; Contents; Foreword by Karel Czanderna; Preface; Acknowledgments; Introduction by Glenn Dalhart; Chapter 1: Why We Lose; Chapter 2: Define Winning; Chapter 3: The Playbook; Chapter 4: Winning Metrics; Chapter 5: What Does Your Customer Think?; Chapter 6: Informing Decisions; Chapter 7: Executing Value Creation and Value Capture; Chapter 8: The Scoreboard; Chapter 9: Getting Started; Chapter 10: Sustaining and Scaling; Afterword; About the Authors; About the Contributors; Index; Appendix A: Our Approach to Certification and Building Capability
Appendix B: A Little More Background on Outside-In |
| Record Nr. | UNINA-9910841768903321 |
|
Pigues D. Keith
|
||
| Hoboken, NJ, : Wiley, c2010 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
