Autore	Brixi Hana Polackova
Pubbl/distr/stampa	Washington, D.C., : The World Bank, , 2015
Descrizione fisica	1 online resource (338 pages)
Disciplina	338.956
Soggetto topico	Human capital - Middle East Human capital - Africa, North
ISBN	1-4648-0457-5
Formato	Materiale a stampa
Livello bibliografico	Monografia
Lingua di pubblicazione	eng
Nota di contenuto	Cover; Contents; Foreword; Acknowledgments; About the Authors and the Contributors; Abbreviations; Overview; Citizens' expectations; Local successes: Autonomy, accountability, and participation; Figures; O.1 Voiced opinion to public officials in the last month: MENA and other regions, 2013; The cycle of poor performance; O.2 The cycle of performance; O.3 Importance of wasta in obtaining a government job, by municipality: Jordan, 2014; O.4 Percentage of respondents reporting payment of informal fees, education and health care sectors: MENA region and globally, 2013 O.5 Percentage of students whose principals report that teacher absenteeism is a serious problem in their school: MENA region and globally, 2011 O.6 Adherence to care protocols for diabetes and coronary heart disease in health facilities: Arab Republic of Egypt, 2010; O.7 Availability of aspirin, by province: Morocco, 2011; Bases for improvement; O.8 SABER analysis of World Bank School Autonomy and Accountability Interventions, by region, FY03-13; Reference; Data sources; Introduction; Organization of this report; I.1 The cycle of performance; Note; References PART I: Expectations, Reality, and Inspiration in Education and Health Services Delivery Maps; I.1 Human Development Index (HDI) values for MENA, 2013; 1. A Demand for Better Services but Not Formal Accountability; The right to education and health services in the MENA region; Citizens' satisfaction and demands on government; 1.1 Prioritizing values: MENA and other regions, 2010-14; 1.2 Citizens' priorities among services: Various regions, 2014; 1.3 Top two issues in need of the greatest investment: Arab Republic of Egypt, 2011 1.4 Satisfaction with education services: MENA and other regions, 20131.5 Satisfaction with the availability of quality health care: MENA and other regions, 2013; 1.6 Satisfaction with services across sectors: MENA and other regions, 2013; 1.7 Education and health systems-corrupt or extremely corrupt: Selected MENA economies, 2013; 1.8 Public sector corruption score: Selected MENA economies, 2014; 1.9 Perceptions of government's efforts to fight corruption: MENA and other regions, 2013; 1.10 Satisfaction with efforts to deal with the poor: MENA and other regions, 2013 1.11 On a continuum of 1 to 10, citizens' expectations of their government: MENA and other regions, 2010-14 Citizens' trust and engagement; 1.12 Perceptions of performance of current government in improving basic health services: Selected MENA economies, 2010-11; 1.13 Citizens' perceptions of service delivery responsibility: Tunisia, 2014; 1.14 Satisfaction with education services and trust in government: MENA and other regions, 2013; 1.15 Satisfaction with health services and trust in government: MENA and other regions, 2013 1.16 Voiced an opinion to a public official in the last month: MENA and other regions, 2013
Record Nr.	UNINA-9910797118703321

Autore	Brixi Hana Polackova
Edizione	[1st ed.]
Pubbl/distr/stampa	Washington, D.C., : The World Bank, , 2015
Descrizione fisica	1 online resource (338 pages)
Disciplina	338.956
Soggetto topico	Human capital - Middle East Human capital - Africa, North
ISBN	1-4648-0457-5
Formato	Materiale a stampa
Livello bibliografico	Monografia
Lingua di pubblicazione	eng
Nota di contenuto	Cover; Contents; Foreword; Acknowledgments; About the Authors and the Contributors; Abbreviations; Overview; Citizens' expectations; Local successes: Autonomy, accountability, and participation; Figures; O.1 Voiced opinion to public officials in the last month: MENA and other regions, 2013; The cycle of poor performance; O.2 The cycle of performance; O.3 Importance of wasta in obtaining a government job, by municipality: Jordan, 2014; O.4 Percentage of respondents reporting payment of informal fees, education and health care sectors: MENA region and globally, 2013 O.5 Percentage of students whose principals report that teacher absenteeism is a serious problem in their school: MENA region and globally, 2011 O.6 Adherence to care protocols for diabetes and coronary heart disease in health facilities: Arab Republic of Egypt, 2010; O.7 Availability of aspirin, by province: Morocco, 2011; Bases for improvement; O.8 SABER analysis of World Bank School Autonomy and Accountability Interventions, by region, FY03-13; Reference; Data sources; Introduction; Organization of this report; I.1 The cycle of performance; Note; References PART I: Expectations, Reality, and Inspiration in Education and Health Services Delivery Maps; I.1 Human Development Index (HDI) values for MENA, 2013; 1. A Demand for Better Services but Not Formal Accountability; The right to education and health services in the MENA region; Citizens' satisfaction and demands on government; 1.1 Prioritizing values: MENA and other regions, 2010-14; 1.2 Citizens' priorities among services: Various regions, 2014; 1.3 Top two issues in need of the greatest investment: Arab Republic of Egypt, 2011 1.4 Satisfaction with education services: MENA and other regions, 20131.5 Satisfaction with the availability of quality health care: MENA and other regions, 2013; 1.6 Satisfaction with services across sectors: MENA and other regions, 2013; 1.7 Education and health systems-corrupt or extremely corrupt: Selected MENA economies, 2013; 1.8 Public sector corruption score: Selected MENA economies, 2014; 1.9 Perceptions of government's efforts to fight corruption: MENA and other regions, 2013; 1.10 Satisfaction with efforts to deal with the poor: MENA and other regions, 2013 1.11 On a continuum of 1 to 10, citizens' expectations of their government: MENA and other regions, 2010-14 Citizens' trust and engagement; 1.12 Perceptions of performance of current government in improving basic health services: Selected MENA economies, 2010-11; 1.13 Citizens' perceptions of service delivery responsibility: Tunisia, 2014; 1.14 Satisfaction with education services and trust in government: MENA and other regions, 2013; 1.15 Satisfaction with health services and trust in government: MENA and other regions, 2013 1.16 Voiced an opinion to a public official in the last month: MENA and other regions, 2013
Record Nr.	UNINA-9910824801003321