Autore	Knights Kieran
Pubbl/distr/stampa	London, : Thorogood Publishing, 2001
Descrizione fisica	1 online resource (74 p.)
Disciplina	658.4053
Soggetto topico	Conflict management Negotiation in business Strategic planning
ISBN	1-280-23320-6 9786610233205 1-4237-1790-2 1-85418-581-0
Formato	Materiale a stampa
Livello bibliografico	Monografia
Lingua di pubblicazione	eng
Nota di contenuto	The author; Contents; 1: What is strategic planning and why do we need it?; 2: The strategic planning process; 3: Getting out what you put in; 4: Understanding your audience; 5: Ensuring creativity lives up to the planning promise; 6: Measurement and evaluation as a planning tool; 7: Media planning; 8: The pleasure of planning; Appendix: Useful telephone numbers and website addresses
Record Nr.	UNISA-996217126703316

Autore	Scott Vivian
Edizione	[1st edition]
Pubbl/distr/stampa	Milton, Queensland : , : Wiley Publishing Australia Pty Ltd, , 2015
Descrizione fisica	1 online resource (195 p.)
Disciplina	658.4053
Collana	For Dummies
Soggetto topico	Conflict management Mediation and conciliation, Industrial Personnel management Communication in personnel management Work environment
Soggetto genere / forma	Electronic books.
ISBN	0-7303-1950-4 0-7303-1946-6
Formato	Materiale a stampa
Livello bibliografico	Monografia
Lingua di pubblicazione	eng
Nota di contenuto	Cover Page; Title Page; Copyright Page; Contents at a Glance; Table of Contents; Introduction; About This Book; Foolish Assumptions; Icons Used in This Book; Where to Go from Here; Chapter 1: Conflict Resolution at Work; Considering Common Contributors to Conflict; Acknowledging differing perspectives; Recognising emotions in others; Handling communication mishaps; Deciphering group dynamics; Assessing your own role; Mediating like a Pro; Following eight steps to a resolution; Facilitating a conversation between two people; Managing conflict with a team Tapping into Conflict Resolution ExpertiseChapter 2: Understanding What People Bring to Conflict; Rediscovering Communication; Changing the goal of communication; Choosing words carefully: The importance of language; Body language: Others' and your own; Discerning tone of voice; Figuring Out Why People Think the Way They Do; Values: Understanding what's important to people; Filters: Sifting through information; History: Operating from the past; Considering the Importance of Emotions; Listening to what emotions tell you; Dealing with emotional intensity and impact Acknowledging and processing difficult emotions in your teamResponding to Conflict; Giving in; Avoiding the fight; Fighting it out; Compromising; Working together; Chapter 3: Determining How Groups Contribute to Conflict; Observing Your Organisation's Culture; Identifying the organisational focus; Considering hiring or promoting practices; Considering how your company adapts to change; Recognising Team Dynamics; Dealing with mismatched expectations; Acknowledging assigned and assumed roles; Redefining power; Groups Behaving Badly; Joining cliques; Finding allies Creating inaccurate assumptionsPerpetuating gossip; Chapter 4: Practising Self-Awareness: Understanding How You Foster Conflict; Micromanaging; Stirring the Pot; Dividing rather than uniting; Appearing to take sides; Not Taking the Time to Gain Understanding; Overreacting; Misunderstanding the real issues; Looking the other way; Being dismissive; Talking about the Work Ineffectively; Not sharing your contributions; Underrepresenting your team; Creating Ill-Defined Expectations and Responsibilities; Hiring the Right Person for the Wrong Job; Living in Fix-It Mode; Talking instead of listening Being judge and juryRescuing instead of coaching; Denying Shortfalls; Letting egos get in the way; Lacking training or skills; Being uncomfortable with change; Chapter 5: Knowing When to Address Conflict; Assessing the Cost and Severity of the Conflict; Hard costs associated with unresolved conflict; Soft costs associated with unresolved conflict; Determining severity; Approaching Employees and Gathering Information; Knowing your intent; Sorting out the players; Considering the meeting place; Being consistent in your inquiries; Asking questions; Evaluating the Details of the Conflict What you know
Record Nr.	UNINA-9910459837103321