Autore	Phillips Jack J. <1945->
Edizione	[2nd ed.]
Pubbl/distr/stampa	Alexandria, Va., : Society For Human Resource Management, 2012
Descrizione fisica	1 online resource (323 p.)
Disciplina	658.3/125
Altri autori (Persone)	PhillipsPatricia Pulliam
Soggetto topico	Personnel management Rate of return
ISBN	1-58644-314-3 1-58644-288-0
Formato	Materiale a stampa
Livello bibliografico	Monografia
Lingua di pubblicazione	eng
Record Nr.	UNINA-9910790626203321

Edizione	[1st edition]
Pubbl/distr/stampa	Greensboro, N.C., : Center for Creative Leadership, 1997
Descrizione fisica	1 online resource (50 p.)
Disciplina	658.3/125
Altri autori (Persone)	BrackenDavid
Collana	CCL
Soggetto topico	360-degree feedback (Rating of employees) Employees - Rating of
Soggetto genere / forma	Electronic books.
ISBN	1-60491-528-5 1-60491-739-3
Formato	Materiale a stampa
Livello bibliografico	Monografia
Lingua di pubblicazione	eng
Nota di contenuto	""Table of Contents""; ""Foreword""; ""Preface""; ""Development Only""; ""When the Purpose of Using Multi-rater Feedback Is Behavior Change""; ""Some Faulty Assumptions That Support Using Multi-rater Feedback for Performance Appraisal""; ""Development Plus""; ""Maximizing the Uses of Multi-rater Feedback""; ""Fitting Multi-rater Feedback into Organizational Strategy""; ""On Choosing Sides: Seeing the Good in Both""
Record Nr.	UNINA-9910454969203321

Autore	Tippins Nancy
Edizione	[1st ed.]
Pubbl/distr/stampa	Hoboken, NJ, : Jossey-Bass, 2011
Descrizione fisica	1 online resource (498 p.)
Disciplina	658.3/125 658.3125
Altri autori (Persone)	TippinsNancy Thomas <1950-> AdlerSeymour <1948->
Collana	J-b siop professional practice series
Soggetto topico	Personnel management - Technological innovations Employee selection Management information systems
Soggetto genere / forma	Electronic books.
ISBN	1-283-05269-5 9786613052698 1-118-25602-6 1-118-02849-X
Classificazione	BUS030000
Formato	Materiale a stampa
Livello bibliografico	Monografia
Lingua di pubblicazione	eng
Nota di contenuto	Technology-Enhanced Assessment of Talent; Contents; Foreword; The Editors; The Contributors; Preface; Acknowledgements; 1. Overview of Technology-Enhanced Assessments: Nancy T. Tippins; Section One: Measurement and Implementation Issues in Technology-Enhanced Assessments; 2. Foundations for Measurement: John C. Scott and Alan D. Mead; 3. Implementing Assessment Technologies: Douglas H. Reynolds; 4. Cheating and Response Distortion on Remotely Delivered Assessments: Winfred Arthur, Jr., and Ryan M. Glaze; 5. Computerized Adaptive Testing: Rodney A. McCloy and Robert E. Gibby 6. Applicant Reactions to Technology-Based Selection: What We Know So Far: Talya N. Bauer, Donald M. Truxillo, Kyle Mack, and Ana B. Costa7. International Issues, Standards, and Guidelines: Dave Bartram; Section Two: Case Studies of Technology-Enhanced Assessments; 8. Web-Based Management Simulations: Technology-Enhanced Assessment for Executive-Level Selection and Development: Terri McNelly, Brian J. Ruggeberg, and Carrol Ray Hall, Jr. 9. Bridging the Digital Divide Across a Global Business:Development of a Technology-Enabled Selection System for Low-Literacy Applicants: Adam Malamut, David L. Van Rooy, and Victoria A. Davis10. Promotional Assessment at the FBI: How the Searchfor a High-Tech Solution Led to a High-Fidelity Low-Tech Simulation: Amy D. Grubb; 11. Innovation in Senior-Level Assessment and Development: Grab 'Em When and Where You Can: Sandra B. Hartog; 12. Case Study of Technology-Enhanced Assessment Centers: Rick Hense and Jay Janovics 13. Video-Based Testing at U.S. Customs and Border Protection: Jeffrey M. Cucina, Henry H. Busciglio, Patricia HarrisThomas, Norma F. Callen, DeLisa D. Walker, andRebecca J. Goldenberg Schoepfer14. Going Online with Assessment: Putting the Scienceof Assessment to the Test of Client Need and 21st Century Technologies: Eugene Burke, John Mahoney-Phillips, Wendy Bowler,and Kate Downey; 15. Implementing Computer Adaptive Tests: Successes and Lessons Learned: Mike Fetzer and Tracy Kantrowitz 16. Practice Agenda: Innovative Uses of Technology-Enhanced Assessment: Michael J. Zickar and Christopher J. Lake17. Concluding Comments: Open Questions: Seymour Adler; Indexes; Name Index; Subject Index
Record Nr.	UNINA-9910141012403321

Autore	Burkholder Nicholas C
Edizione	[3rd ed.]
Pubbl/distr/stampa	Hoboken, N.J., : John Wiley & Sons, c2007
Descrizione fisica	1 online resource (290 p.)
Disciplina	658.3/125
Soggetto topico	Performance - Measurement Organizational effectiveness - Measurement Employees - Rating of Performance standards Strategic planning - Evaluation
ISBN	1-119-20162-4 1-280-90023-7 9786610900237 0-470-13055-5
Classificazione	85.62
Formato	Materiale a stampa
Livello bibliografico	Monografia
Lingua di pubblicazione	eng
Nota di contenuto	ULTIMATE PERFORMANCE; Contents; Preface; Introduction; Chapter 1: Imperatives of Metrics; Metrics of Business; Outsourcing: A Perfect Example; Organization Leaders Should Focus on Objectives, Not Strategy; More and Better Performance Metrics Must Be Developed; Chapter 2: A Path to Alignment; Demonstrating Alignment; Human Resources Accounting: Well Intentioned, but Not Well Received; Chapter 3: Supporting Human Capital Decision Making; Three Decision Maker Perspectives; The Role of Human Resources in Decision Support; Chapter 4: Employee Assets and Contribution; Human Capital and Production Human Capital and Intellectual CapitalModeling Employee Contribution; The Incremental Employee Contribution Model; Chapter 5: Employee Contribution to Risk; Background; Categorizing Risks- Type and Source; Categorizing Risks- Frequency and Consequence; Categorizing Costs; Quantifying the Risk Profile; Quantifying Return; Chapter 6: The Employee Lifecycle- A Metrics Roadmap from the C-Level; Managing Through Metrics; The Chief Human Resources Officer (CHRO) versus Other C-Level Executives; Attract; Acquire; Develop; Utilize; Separate; Chapter 7: Missions, Objectives, and Metrics Correlating Performance and GoalsWorking with Metrics to Evaluate Human Capital; The Human Capital Blueprint; Measuring Individual Human Capital Performance; Organizational Missions, Objectives and Metrics; HR Metrics Defined- Performance Diagnosed; Chapter 8: Measuring Staffing- A Better Approach to Hiring Metrics; New Hire Quality; Time; Hiring Manager Satisfaction; Recruiting Cost Ratio; Recruiting Efficiency; Case Study: Measuring New Hire Quality; Chapter 9: Beyond Hiring- Metrics for Employee Development and Retention; Introduction; Retention; Approaches to Development Metrics Development and Retention Metrics: Getting StartedProposed Development Metrics; Approaches to Retention Metrics; Predictive Retention Metrics; Proposed Retention Metrics; Chapter 10: Succession Planning and Internal Mobility; Case Study- Internal Mobility at Harrah's Entertainment; Measuring the Supply Side (Employees); Demand Side = Succession Planning; Metrics Three, Four, Five, and Six: Succession Planning and Baby Boomer Retirement; Chapter 11: Current Measurement Practices- Lessons from the Field; Introduction; What Makes a Good Metric?; How Other Industries Measure Certifications as BenchmarksTen Lessons from the Field; Chapter 12: Case Studies- Metrics in Action; Sherri Bliss: Program Manager, PacifiCare Health Systems; Metrics Help Intel Leap Ahead; Chapter 13: Human Capital and Organizational Performance; Leading-Lagging Indicator Relationships; The Matrix of Relationships; Measures of Meaning; Chapter 14: HR Outsourcing and Metrics; The Problem; The Failed Promise of Transformation; The Real Value; Integrated HR Outsourcing; Metrics Can Play a Pivotal Role in HR Outsourcing Success or Failure; What Is the Measure of Reward for Getting It Right? Know Your Business- and Know Outsourcing
Record Nr.	UNINA-9910877367903321

Autore	Phillips Jack J. <1945->
Edizione	[2nd ed.]
Pubbl/distr/stampa	Alexandria, Va., : Society For Human Resource Management, 2012
Descrizione fisica	1 online resource (323 p.)
Disciplina	658.3/125 658.3125
Altri autori (Persone)	PhillipsPatricia Pulliam
Soggetto topico	Personnel management Rate of return
ISBN	1-58644-314-3 1-58644-288-0
Formato	Materiale a stampa
Livello bibliografico	Monografia
Lingua di pubblicazione	eng
Nota di contenuto	Cover -- Copyright -- Contents -- Preface: ROI as an HR Tool -- Why This Book? Why Now? -- Who Can Benefit from This Book? -- How Is This Book Organized? -- Acknowledgments -- Preface to the Second Edition -- Chapter 1. The Accountability Crisis -- Defining ROI -- About Terminology -- Major Influences on HR Accountability -- A Paradigm Shift for HR Accountability -- Is Human Resources Ready for Additional Measurement and Evaluation? -- The Payoff of ROI -- Final Thoughts -- Chapter 2. The ROI Methodology -- The Essential Measurement Mix -- Why ROI? -- Types of Data for ROI Methodology -- An Example -- The ROI Methodology -- ROI Standards -- Final Thoughts -- Chapter 3. Preparing for ROI -- When to Use ROI -- Selecting the First Project for ROI Analysis -- Initial Analysis -The Beginning Point of the HR Program -- Steps in the Analysis -- Linkage to Evaluation -- The Role of Objectives for HR Programs -- Planning for ROI Projects -- Final Thoughts -- Chapter 4. Data Collection Issues -- Sources of Data -- Timing for Data Collection -- Responsibilities -- Business Performance Monitoring -- Questionnaires and Surveys -- Tests -- Interviews -- Focus Groups -- Observations -- The Use of Action Plans -- Improving the Response Rate for Data Collection -- Selecting an Appropriate Method -- Final Thoughts -- Chapter 5. Isolating the Effects of the Program -- The Importance of This Issue -- Chain of Impact: The Initial Evidence -- Identifying Other Factors: A First Step -- Use of Control Groups -- Using Trend-Line Analysis -- Forecasting Analysis -- Using Estimates -- Collecting the Estimates -- Calculating the Impact of Other Factors -- Using the Techniques -- Final Thoughts -- Chapter 6. Converting Data to Money -- Why Calculate Monetary Benefits? -- Key Steps to Convert Data to Money -- Standard Monetary Values. Data Conversion When Standard Values Are Not Available -- Technique Selection and Finalizing the Values -- Final Thoughts -- Chapter 7. HR Costs and ROI -- Cost Issues -- Cost Monitoring Issues -- Major Cost Categories -- Cost Reporting -- ROI: Basic Issues -- ROI Interpretation -- ROI Can Be Very High -- What Happens When the ROI Is Negative? -- Consequences of Not Implementing an HR Program -- Cautions When Using ROI -- Final Thoughts -- Chapter 8. Measuring Intangibles -- Key Concepts about Intangibles -- Typical Intangible Measures -- Final Thoughts -- Chapter 9. Communicating and Using Evaluation Data -- Principles of Communicating Results -- Selecting the Audience for Communications -- Developing the Information: The Impact Study -- Selecting Communication Media -- Communicating the Information -- Analyzing Reactions to Communication -- Using Evaluation Data to Drive Improvement -- Final Thoughts -- Chapter 10. Taking a Sensible Approach to ROI -- The Basis for Resistance -- Fearless Implementation -- Final Thoughts -- Chapter 11. Case Study: Measuring ROI for a Work-at-Home Program Family Mutual Health and Life Insurance Company (FMI) -- FMI: Part A -- FMI: Part B -- FMI: Part C -- FMI: Part D -- FMI: Part E -- FMI: Part F -- FMI: Part G -- Epilogue -- Appendix A. Self-Test: How Results-Based Are Your Human Resources Programs? -- Appendix B. ROI Case Studies -- Appendix C. Resources -- Endnotes -- Index -- About the Authors -- Additional SHRM-Published Books -- Special Offer.
Record Nr.	UNINA-9910823272903321