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Painless Performance Conversations [[electronic resource] ] : A Practical Approach to Critical Day-to-Day Workplace Discussions
| Painless Performance Conversations [[electronic resource] ] : A Practical Approach to Critical Day-to-Day Workplace Discussions |
| Autore | Green Marnie E |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Hoboken, : Wiley, 2013 |
| Descrizione fisica | 1 online resource (226 p.) |
| Disciplina |
658
658.3/125 658.3125 |
| Soggetto topico |
Communication in personnel management
Employees -- Rating of Communication in personnel management - Rating of Employees Commerce Business & Economics Marketing & Sales |
| ISBN |
1-118-63170-6
1-299-44927-1 1-118-63159-5 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Painless Performance Conversations: A Practical Approach to Critical Day-to-Day Workplace Discussions; Contents; Preface; Acknowledgments; Chapter 1 Be a Catalyst: Fostering Painless Performance Conversations; The Primary Tool of Catalyst Managers; Employees Want Meaningful Conversations; Painless Performance Conversations Defined; Subjects of Painless Performance Conversations; Avoiding Performance Conversations; Painless Performance Conversations and Painless Performance Evaluations; What's Ahead?; Conversation Checkpoints; From the Field; Next Up
Chapter 2 Have the Guts: Tackling Performance Conversations Head OnYou're an Avoider If . . .; Embrace It; The Potentially Long Road; Deciding to Take the Road; Pet Peeve Formula; Creating a Clone or a Valued Contributor; Conversation Checkpoints; From the Field; Next Up; Chapter 3 Form Clear Expectations: Making Your List; Clear Expectations; Sources of Expectations; Determining Your Personal Expectations; Creating Your List; Collaborating with Employees on Your List; Setting Expectations When You Are in a Temporary Assignment; When Expectations Change; Conversation Checkpoints From the FieldNext Up; Chapter 4 Share Your Expectations: Conveying a Picture of Success; Opportunities to Talk about Expectations; Tips for Making the Most of Expectation-Setting Opportunities; The Sound of an Informal Expectation-Setting Opportunity; Leading a Formal Conversation about Performance Expectations; The Sound of a Formal Expectation-Setting Conversation; Keeping the Conversation Going; Conversation Checkpoints; From the Field; Next Up; Chapter 5 Lead with Behavior: Separating Actions from Attitudes; Behavior versus Attitude; Naming Attitudes and Behaviors; Evidence of Behavior What You Observe versus What You AssumeFocusing on Attitude Can Lead to Discrimination; Conversation Checkpoints; From the Field; Next Up; Chapter 6 Eliminate Judgment: Focusing on Performance Evidence; It's Up to You; Judgment versus Evidence; Focus on the Gap; What Creates Performance Gaps?; Closing the Gaps; Giving Better Feedback; Conversation Checkpoints; From the Field; Next Up; Chapter 7 Inquire with Purpose: Using Curiosity to Expand Possibilities; Making Space in the Conversation; Respond in Question Marks; Ask, Ask, Ask; What to Ask; The Power of Questions; Five Whys Tell Me about ItGuidelines for Powerful Questions; Putting It All Together; Conversation Checkpoints; From the Field; Next Up; Chapter 8 Be Clear: Creating a Culture of Ownership; Moving Beyond Accountability; An Alternative to Accountability; An Alternative Approach: Ownership; Establishing a Culture of Ownership; Tips for Engaging Employees' Hearts and Minds; Creating the Hook; Delegating Back; Conversation Checkpoints; From the Field; Chapter 9 Show Confidence: Conducting the Conversation; Location, Location, Location; A Development State of Mind Three Essential Elements of a Painless Performance Conversation |
| Record Nr. | UNINA-9910779574003321 |
Green Marnie E
|
||
| Hoboken, : Wiley, 2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Painless Performance Conversations [[electronic resource] ] : A Practical Approach to Critical Day-to-Day Workplace Discussions
| Painless Performance Conversations [[electronic resource] ] : A Practical Approach to Critical Day-to-Day Workplace Discussions |
| Autore | Green Marnie E |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Hoboken, : Wiley, 2013 |
| Descrizione fisica | 1 online resource (226 p.) |
| Disciplina |
658
658.3/125 658.3125 |
| Soggetto topico |
Communication in personnel management
Employees -- Rating of Communication in personnel management - Rating of Employees Commerce Business & Economics Marketing & Sales |
| ISBN |
1-118-63170-6
1-299-44927-1 1-118-63159-5 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Painless Performance Conversations: A Practical Approach to Critical Day-to-Day Workplace Discussions; Contents; Preface; Acknowledgments; Chapter 1 Be a Catalyst: Fostering Painless Performance Conversations; The Primary Tool of Catalyst Managers; Employees Want Meaningful Conversations; Painless Performance Conversations Defined; Subjects of Painless Performance Conversations; Avoiding Performance Conversations; Painless Performance Conversations and Painless Performance Evaluations; What's Ahead?; Conversation Checkpoints; From the Field; Next Up
Chapter 2 Have the Guts: Tackling Performance Conversations Head OnYou're an Avoider If . . .; Embrace It; The Potentially Long Road; Deciding to Take the Road; Pet Peeve Formula; Creating a Clone or a Valued Contributor; Conversation Checkpoints; From the Field; Next Up; Chapter 3 Form Clear Expectations: Making Your List; Clear Expectations; Sources of Expectations; Determining Your Personal Expectations; Creating Your List; Collaborating with Employees on Your List; Setting Expectations When You Are in a Temporary Assignment; When Expectations Change; Conversation Checkpoints From the FieldNext Up; Chapter 4 Share Your Expectations: Conveying a Picture of Success; Opportunities to Talk about Expectations; Tips for Making the Most of Expectation-Setting Opportunities; The Sound of an Informal Expectation-Setting Opportunity; Leading a Formal Conversation about Performance Expectations; The Sound of a Formal Expectation-Setting Conversation; Keeping the Conversation Going; Conversation Checkpoints; From the Field; Next Up; Chapter 5 Lead with Behavior: Separating Actions from Attitudes; Behavior versus Attitude; Naming Attitudes and Behaviors; Evidence of Behavior What You Observe versus What You AssumeFocusing on Attitude Can Lead to Discrimination; Conversation Checkpoints; From the Field; Next Up; Chapter 6 Eliminate Judgment: Focusing on Performance Evidence; It's Up to You; Judgment versus Evidence; Focus on the Gap; What Creates Performance Gaps?; Closing the Gaps; Giving Better Feedback; Conversation Checkpoints; From the Field; Next Up; Chapter 7 Inquire with Purpose: Using Curiosity to Expand Possibilities; Making Space in the Conversation; Respond in Question Marks; Ask, Ask, Ask; What to Ask; The Power of Questions; Five Whys Tell Me about ItGuidelines for Powerful Questions; Putting It All Together; Conversation Checkpoints; From the Field; Next Up; Chapter 8 Be Clear: Creating a Culture of Ownership; Moving Beyond Accountability; An Alternative to Accountability; An Alternative Approach: Ownership; Establishing a Culture of Ownership; Tips for Engaging Employees' Hearts and Minds; Creating the Hook; Delegating Back; Conversation Checkpoints; From the Field; Chapter 9 Show Confidence: Conducting the Conversation; Location, Location, Location; A Development State of Mind Three Essential Elements of a Painless Performance Conversation |
| Record Nr. | UNINA-9910814547903321 |
|
Green Marnie E
|
||
| Hoboken, : Wiley, 2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
World
| World |
| Pubbl/distr/stampa | New York, : Peat, Marwick, Mitchell & Co |
| Descrizione fisica | 1 online resource |
| Disciplina | 658 |
| Soggetto topico | Commerce |
| Soggetto genere / forma | Periodicals. |
| Formato | Materiale a stampa |
| Livello bibliografico | Periodico |
| Lingua di pubblicazione | eng |
| Record Nr. | UNISA-996335817603316 |
| New York, : Peat, Marwick, Mitchell & Co | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. di Salerno | ||
| ||
Soggetto topico
-
Commerce
(23)
- Business & Economics (6)
- Management (6)
- Marketing & Sales (6)
- Business (5)