Achieving quality [[electronic resource] /] / [Bob Foley and Joe Johnson ; based on previous material by Joe Johnson]
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| Autore: |
Foley Bob
|
| Titolo: |
Achieving quality [[electronic resource] /] / [Bob Foley and Joe Johnson ; based on previous material by Joe Johnson]
|
| Pubblicazione: | Oxford, : Pergamon Flexible Learning, 2003 |
| Edizione: | 4th ed. |
| Descrizione fisica: | 1 online resource (126 p.) |
| Disciplina: | 658.562 |
| Soggetto topico: | Quality control - Methodology |
| Soggetto genere / forma: | Electronic books. |
| Altri autori: |
JohnsonJoe
|
| Note generali: | Description based upon print version of record. |
| Nota di contenuto: | Front Cover; Achieving Quality; Copyright Page; Contents; Workbook introduction; 1. ILM Super Series study links; 2. Links to ILM qualifications; 3. Links to S/NVQs in Management; 4. Workbook objectives; 5. Activity planner; Session A: Quality in context; 1. Introduction; 2. The meaning of quality; 3. Ensuring quality; 4. Total quality management; 5. Achieving quality at team level; 6. Summary; Session B: Standards; 1. Introduction; 2. Types of standards; 3. BS EN ISO 9000:2000; 4. Quality management system; 5. Management responsibility; 6. Resource management; 7. Product realization |
| 8. Measurement analysis and improvement9. Summary; Session C: Quality control and statistics; 1. Introduction; 2. The mean, the range and the standard deviation; 3. The distribution of data; 4. Summary; Session D: Statistical process control; 1. Introduction; 2. Sampling; 3. Acceptable quality level (AQL); 4. Control limits; 5. Applying the techniques; 6. Summary; Performance checks; 1. Quick quiz; 2. Workbook assessment; 3.Work-based assignment; Reflect and review; 1. Reflect and review; 2. Action plan; 3. Extensions; 4. Answers to self-assessment questions; 5. Answers to activities | |
| 6. Answers to the quick quiz7. Certificate | |
| Sommario/riassunto: | With forty well structured and easy to follow topics to choose from, each workbook has a wide range of case studies, questions and activities to meet both an individual or organization's training needs. Whether studying for an ILM qualification or looking to enhance the skills of your employees, Super Series provides essential solutions, frameworks and techniques to support management and leadership development. |
| Titolo autorizzato: | Achieving quality |
| ISBN: | 1-136-43119-5 |
| 1-281-00620-3 | |
| 9786611006204 | |
| 0-08-048996-6 | |
| Formato: | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione: | Inglese |
| Record Nr.: | 9910457326003321 |
| Lo trovi qui: | Univ. Federico II |
| Opac: | Controlla la disponibilità qui |
Serie:
Superseries (Institute of Leadership & Management (Great Britain))