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Consumer participation in infrastructure regulation [[electronic resource] ] : evidence from the East Asia and Pacific region / / Elisa Muzzini



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Autore: Muzzini Elisa Visualizza persona
Titolo: Consumer participation in infrastructure regulation [[electronic resource] ] : evidence from the East Asia and Pacific region / / Elisa Muzzini Visualizza cluster
Pubblicazione: Washington, DC, : World Bank, 2005
Descrizione fisica: 1 online resource (64 p.)
Disciplina: 363.6
Soggetto topico: Consumer protection - East Asia
Consumer protection - Pacific Area
Infrastructure (Economics) - East Asia
Infrastructure (Economics) - Pacific Area
Soggetto genere / forma: Electronic books.
Note generali: Description based upon print version of record.
Nota di bibliografia: Includes bibliographical references.
Nota di contenuto: Contents; Foreword; Acknowledgments; 1. Introduction; List of Boxes; 2. Institutional Requirements for Effective Consumer Participation; List of Tables; List of Figures; 3. Performing Regulatory Functions vis-à-vis Consumers; 4. Contracting Out Regulatory Functions vis-à-vis Consumers; 5. Involving the Poor in the Regulatory Process; 6. Conclusions; Appendixes; References
Sommario/riassunto: Consumer Participation in Infrastructure Regulation draws on results of a survey questionnaire conducted among 45 infrastructure regulators in the East Asia and Pacific (EAP) region. It finds that EAP regulators have successfully begun to involve consumers in the regulatory process: consumer representation is a well-established practice in the region; and regulators draw on standard mechanisms to inform consumers, resolve consumer complaints, and solicit consumer input. However, regulators must take further actions to firmly move up the "ladder of consumer engagement," from merely providing in
Titolo autorizzato: Consumer participation in infrastructure regulation  Visualizza cluster
ISBN: 1-280-23999-9
9786610239993
0-8213-6381-6
Formato: Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione: Inglese
Record Nr.: 9910449707903321
Lo trovi qui: Univ. Federico II
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Serie: World Bank working paper ; ; no. 66.