QUIS 9 [[electronic resource] /] / Guest editor: Anders Gustafsson

• Pubblicazione: Bradford, England, : Emerald Group Publishing, c2005
• Descrizione fisica: 1 online resource (85 p.)
• Disciplina: 658.8; 658.812
• Soggetto topico: Customer services - Management; Service industries
• Soggetto genere / forma: Electronic books.
• Altri autori: GustafssonAnders
• Note generali: Description based upon print version of record.
• Nota di contenuto: CONTENTS; INTERNATIONAL EDITORIAL ADVISORY BOARD; Editorial; Managing overall service quality in customer care centers; Dynamics of service attributes: a test of Kano's theory of attractive quality; Assessing behavior before it becomes behavior; Communication as an element of service value; Video-based methodology: capturing real-time perceptions of customer processes; Book review
• Sommario/riassunto: This issue of International Journal of Service Industry Management is dedicated toinclude selected best papers presented at QUIS 9 (Quality in Services) held at Karlstaduniversity, Sweden in 15-18 June 2004. The symposium was co-hosted by the Center forService Leadership at Arizona State University, USA.
• Titolo autorizzato: QUIS 9
• ISBN: 1-280-50876-0; 9786610508761; 1-84544-291-1
• Formato: Materiale a stampa
• Livello bibliografico: Monografia
• Lingua di pubblicazione: Inglese
• Record Nr.: 9910449670303321
• Lo trovi qui: Univ. Federico II