Improving public services : international experiences in using evaluation tools to measure program performance / / edited by Douglas J. Besharov, Karen J. Baehler, Jacob Alex Klerman

• Pubblicazione: New York, NY : , : Oxford University Press, , 2016
• Descrizione fisica: 1 online resource : illustrations (black and white)
• Disciplina: 361.60684
• Soggetto topico: Social service; Political planning; Performance standards
• Classificazione: SOC025000POL019000
• Persona (resp. second.): BesharovDouglas J.; BaehlerKaren J.; KlermanJacob Alex
• Note generali: Published in collaboration with the Center for International Policy Exchanges, University of Maryland.
• Nota di bibliografia: Includes bibliographical references at the end of each chapters and index.
• Nota di contenuto: Machine generated contents note: -- 1. Introduction -- Douglas J. Besharov, Karen Baehler, Jacob Klerman -- Part 1: Unifying Themes -- 2. Modern Performance Measurement: Monitoring Program 'Outcomes' Instead of 'Impacts' -- Douglas J. Besharov, Douglas M. Call -- 3. Measuring and Managing Farther along in the Logic Model -- Karen Baehler, Jacob Klerman -- 4. Indicators, Assessments, and Benchmarking of the Quality and Governance of Public Human Development Services -- Ariel Fiszbein, Dena Ringold, Halsey Rogers -- 5. Does Measuring Performance Lead to Better Performance? -- Mary Bryna Sanger -- Part 2: National Applications -- 6. Top-Down Strategies for Service Improvement in UK Public Services -- James Downe, Steve Martin, Tony Bovaird -- 7. Quality Improvement and Performance Measurement in Israeli Social Services -- Tamar Zemach-Marom -- 8. Institutional Contexts and Service Delivery Reforms -- Ariel Fiszbein, Yasuhiko Matsuda -- 9. Performance-Based Payments in the Turkish Health System -- Gulbiye Yenimahalleli Yasar, Pinar Guven-Uslu -- Part 3: Performance Contracting -- 10. Holding Nonprofits Accountable for Accomplishments, Not Appearances -- Christina Standerfer, Joseph Schafer -- 11. Welfare-to-Work Performance-Based Contracts in New York City -- Swati Desai, Lisa Garabedian, Karl Snyder -- 12. The Efficiency of Contracting Out Local Public Services in the Czech Republic and Slovakia -- Beata Mikusova Merickova, Juraj Nemec, Zuzana Vozarova -- 13. Workforce Development Program Performance over the US Business Cycle -- Kevin Hollenbeck, David Pavelchek -- Part 4: Conclusion -- 14. Using Logic Models to Strengthen Performance Measurement -- Douglas J. Besharov, Douglas M. Call -- Index.
• Sommario/riassunto: This volume spotlights recent advances in the worldwide use of quantitative performance measures in the public sector, especially approaches that incorporate program evaluation techniques. Chapters include single-country case studies, multi-country comparisons, and thoughtful essays on the challenges of making performance measurement and management work in diverse settings.
• Titolo autorizzato: Improving public services
• ISBN: 0-19-064607-1; 0-19-064606-3
• Formato: Materiale a stampa
• Livello bibliografico: Monografia
• Lingua di pubblicazione: Inglese
• Record Nr.: 9910154704303321
• Lo trovi qui: Univ. Federico II
• Serie: International policy exchange series.