Managing client emotions in forensic accounting and fraud investigation / / Stephen Pedneault

• Autore: Pedneault Stephen <1966->
• Pubblicazione: Hoboken, New Jersey : , : Wiley, , [2021]; ©2021
• Descrizione fisica: 1 online resource (210 pages)
• Disciplina: 364.168
• Soggetto topico: Forensic accounting - Psychological aspects
• Note generali: Includes index.
• Nota di contenuto: Cover -- Title Page -- Copyright Page -- Contents -- Preface -- Acknowledgments -- About the Author -- Introduction -- Part One Why Address Client Emotions? -- Chapter 1 Encountering Client Emotions -- Every Client Has a Story -- Rollercoaster -- End Notes -- Chapter 2 Choose to Address Client Emotions -- Expect Client Emotions -- Address Client Emotions -- Chapter 3 Complicating Factors -- The CSI Effect -- Family and "Like Family" Relationships -- Other Outside Influences - Also Known as "Friends" -- Drawing a Line in the Sand -- Part Two What Emotions Will Be Encountered? -- Chapter 4 Identifying Client Emotions: Emotions You Will Encounter -- Emotions You Will Encounter -- Nervousness -- Crying -- Anger and Hostility -- Expect Swearing -- Swearing Can Lead to Hostility -- Chapter 5 Identifying Client Emotions: Disbelief, Betrayal, Resentment, and Excitement -- Disbelief, Betrayal, Resentment, and Excitement -- Disbelief and Betrayal -- Resentment -- Excitement -- Everyone Has a Story -- Chapter 6 Identifying Client Emotions: Indifference, Depression, and Despair -- Indifference, Depression, and Despair -- Depression -- Despair -- Intoxication -- Safeguarding Your Case -- End Notes -- Chapter 7 Suicide -- Coffee-Shop Meeting -- Homicide -- Chapter 8 Stages of Grief and Magical Thinking -- Stages of Grief -- Magical Thinking -- Rationalization -- End Notes -- Part Three Client Emotions: Strategies Toward Success -- Chapter 9 Preparing for Client Emotions -- Develop Your Own Approach -- Set Client Expectations -- Establish Ground Rules -- Ensure Your Safety -- Keep Clients Informed -- Be Wary of Your Cell Phone: Set Boundaries (and Expect Them to Be Crossed) -- The Longest Texts You Will Ever Receive -- Look for Opportunities for Catharsis -- Chapter 10 Managing Client Emotions -- Take an Interest in Your Client's Case. ; Be Passionate and Genuine -- Practice What You Preach -- Don't Get Attached and Don't Get Pulled In -- Don't Let Them Make You Feel Bad -- Taking a Personal Interest versus Taking a Case Personally -- Unexpected Emotions -- Empathy versus Sympathy -- Chapter 11 Reacting to Client Emotions -- Take Their Call (and They Will Call, and Call, and Call) -- Respond to Emails, Even When They're Lengthy -- Let the Client Vent -- Recognize That Client Emotions Are Not About You -- Remind the Client to Breathe -- Set a Time for Clients to Listen -- Relax, Clear Your Mind, Decide What to Do, and Breathe . . . -- Write It All Down -- Focus Clients: Keep Their Eyes on the Prize -- Remind Clients to Continue Living Their Lives -- Chapter 12 Final Thoughts -- Index -- EULA.
• Sommario/riassunto: "In every fraud or forensic accounting engagement, the practitioner will encounter a wide range of client emotions, from rage to denial or depression. The emotions of victims, suspects, witnesses, and others associated with the matter at hand will be challenging at times. Choosing to acknowledge their emotions, and deciding to embrace them versus ignore them, can often make the difference in successfully resolving the matter. Every fraud examiner and forensic accountant should have training in this area. Conducting fraud examinations or forensic accounting engagements without addressing the emotions of all parties involved will hamper progress in resolving the matter being investigated. Seasoned fraud examiner Stephen Pedneault will teach readers how to apply strategies to manage individuals' emotions throughout a fraud engagement, starting with setting the stage by addressing expectations at the initial meeting. Readers will learn how to determine a personal approach and process to identify, address, and manage emotions experienced by those involved in the engagement. It is vastly more beneficial to address, rather than ignore, the emotional side of fraud investigations, yet there is not yet an in-depth book on this topic. By acknowledging the human side of fraud investigations, practitioners will be better prepared for future engagements, with a renewed and unique perspective on managing emotions."--
• Titolo autorizzato: Managing client emotions in forensic accounting and fraud investigation
• ISBN: 1-119-47356-X; 1-119-47370-5; 1-119-47365-9
• Formato: Materiale a stampa
• Livello bibliografico: Monografia
• Lingua di pubblicazione: Inglese
• Record Nr.: 9910830055403321
• Lo trovi qui: Univ. Federico II
• Serie: Wiley corporate F & A series.