Balanced scorecard step-by-step for government and nonprofit agencies [[electronic resource] /] / Paul R. Niven

• Autore: Niven Paul R
• Pubblicazione: Hoboken, New Jersey : , : John Wiley & Sons, , 2008
• Edizione: 2nd ed.
• Descrizione fisica: 1 online resource (385 p.)
• Disciplina: 352.3/57
• Soggetto topico: Total quality management in government; Administrative agencies - Management - Evaluation; Nonprofit organizations - Management - Evaluation; Benchmarking (Management); Performance standards; Organizational effectiveness - Measurement
• Note generali: Description based upon print version of record.
• Nota di bibliografia: Includes bibliographical references and index.
• Nota di contenuto: Introduction to the balanced scorecard -- Adapting the balanced scorecard to fit the public and nonprofit sectors -- Before you begin -- Training and communication planning for balanced scorecard success -- Mission, values, and vision -- Strategy : the core of every balanced scorecard -- Strategy maps -- Performance measures, targets, and initiatives -- Creating alignment by cascading the balanced scorecard -- Linking resource allocation to the balanced scorecard -- Reporting results -- The City of Charlotte : a balanced scorecard success story -- Sustaining balanced scorecard success.
• Sommario/riassunto: ""The Balanced Scorecard has risen to the performance measurement challenge of the private sector and is equally well-equipped to facilitate a rapid and dramatic transition of twenty-first-century nonprofit and public organizations."" -from Chapter Two The emphasis today on demonstrated organizational performance is not limited to private-sector corporations. Public and nonprofit agencies are also finding that, as financial resources decrease and demand for results increases, they too must institute performance goals along with programs and processes that consistently progress toward those
• Titolo autorizzato: Balanced scorecard step-by-step for government and nonprofit agencies
• ISBN: 1-119-19728-7; 1-281-38172-1; 9786611381721; 0-470-32798-7
• Formato: Materiale a stampa
• Livello bibliografico: Monografia
• Lingua di pubblicazione: Inglese
• Record Nr.: 9910841214903321
• Lo trovi qui: Univ. Federico II