The secrets of facilitation : the SMART guide to getting results with groups / / by Michael Wilkinson

• Autore: Wilkinson Michael <1957->
• Pubblicazione: San Francisco, : Jossey-Bass, 2012
• Edizione: New and rev.
• Descrizione fisica: 1 online resource
• Disciplina: 658.4/56
• Soggetto topico: Group facilitation; Business meetings
• Classificazione: BUS019000
• Note generali: "New and revised."
• Nota di bibliografia: Includes bibliographical references and index.
• Nota di contenuto: Intro -- The Secrets of Facilitation: The SMART Guide to Getting Results with Groups -- Copyright -- Contents -- Introduction to the Second Edition -- What's New in the Second Edition? -- Case Study: The Secrets in Action-How Two Practitioners Have Put the Secrets to Work -- Introduction: A Powerful Secret -- Case Study: Learning the Powerful Secret -- Secret #1-The Fundamental Secret of Facilitation -- Case Study: The Sanitation Workers -- Learning to Apply the Fundamental Secret -- The Principles of SMART Facilitation -- More Ways to Apply the Secret -- What This Book Will Do for You -- Where to Start -- I. What is the Role of a Facilitator? -- Questions Answered in This Chapter -- Case Study: The Facilitator's Role in Civic Leadership Groups -- Sample Scenarios: Group Solutions Needed -- When Is Facilitation Appropriate? -- Secret #2-The Secret of When to Use Facilitation -- Definition: What Is a Facilitated Session? -- What Are the Responsibilities of a Facilitator? -- The Soul of a Facilitator -- When Is Facilitation Not Appropriate? -- Facilitation: Where Is the Industry Today? -- What's Next for Facilitation? -- Applying the Secrets to Gain Buy-In to a Strategic Plan -- Facilitator's Checklist for Understanding Facilitation and the Roles of a Facilitator -- Exercise Your Skills -- Note -- II. The Secrets to Questioning: Design Your Questions to Get Better Answers -- Questions Answered in This Chapter -- Case Study: Starting Questions -- The Starting Question -- Secret #3-The Secret of the Starting Question -- Delivering Great Starting Questions -- Choosing the Question Verb -- Case Study: The Starting Question to Engage the VP's Number Two -- The Reacting Questions -- Secret #4-The Secret to Guiding a Group -- Floating an Idea -- Secret #5-The Secret to Influencing Idea Ownership -- Applying the Questioning Techniques. ; A Final Note on Questioning -- Facilitator's Checklist for Questioning -- Exercise Your Skills -- III. The Secrets to Preparing: Know Your 5 Ps -- Questions Answered in This Chapter -- Case Study: The Principals' Conference -- The 5 Ps of Preparation -- Secret #6-The Secret to Preparation: The 5 Ps -- It's All About Purpose -- Secret #7-The Secret Power of Purpose -- Defining the Product -- Secret #8-The Secret to Defining the Session Product: The 3 Hs -- Selecting Participants -- Identifying the Probable Issues -- Preparing the Process -- The Meeting Notice -- Case Study: Preparing for Vision Councils -- Special Topic: Managing a Sponsor -- Secret #9-The Secret to Managing a Sponsor's Presence -- Applying the 5 Ps -- Facilitator's Checklist for Preparing -- Exercise Your Skills -- IV. The Secrets to Starting: Inform, Excite, Empower, Involve -- Questions Answered in This Chapter -- Case Study: Kicking off Vision 2020 -- Opening the Session -- Secret #10-The Secret to a Strong Opening -- Secret #11-The Secret to Exciting in the Opening -- Gaining Buy-In to the Agenda -- Secret #12-The Secret to Gaining Agenda Buy-In -- Using Ground Rules -- Secret #13-The Secret to Using Ground Rules -- Case Study: Avoiding the Executive Feeding Frenzy -- Using Parking Boards -- Secret #14-The Secret to Parking Boards -- Effective Introductions -- Secret #15-The Secret to Effective Introductions -- Opening Nonfacilitated Meetings -- When Should You Arrive for the Meeting? -- Getting Started on Time -- Secret #16-The Secret to Starting on Time -- Applying the Secrets to Starting -- Facilitator's Checklist for Getting the Session Started -- Exercise Your Skills -- V. The Secrets to Focusing: Establish the Course, Avoid Detours -- Questions Answered in This Chapter -- Case Study: Facilitating the Senator and the Chief of Staff. ; Secret #17-The Secret to Using Checkpoints -- Focusing the Group: Using Checkpoints -- The Extended Checkpoint -- Warming Up a Group -- Secret #18-The Secret to Warming Up a Group -- Delivering Accurate, Clear, and Concise Directions (PeDeQs) -- Secret #19-The Secret to Giving Clear Directions -- Keeping a Group on Track -- Secret #20-The Secret to Keeping a Group on Track -- Managing Breakout Groups -- Secret #21-The Secret to Effective Breakout Groups -- Secret #22-The Secret to Rotating Flip Charts -- Applying the Secrets to Focusing -- Facilitator's Checklist for Focusing a Group -- Exercise Your Skills -- VI. The Secrets to Recording: The Power of the Pen-Use It, Don't Abuse It, Make It Theirs -- Questions Answered in This Chapter -- Case Study: Public Safety Collaborative -- How Facilitators Abuse the Pen -- Using, Not Abusing the Pen -- Secret #23-The Secret to Using, Not Abusing, the Power of the Pen -- Case Study: The Power of the Pen, ELMO, and Parking Boards -- Knowing What to Record -- Secret #24-The Secret to Knowing What to Record -- Managing the Recording Process -- Secret #25-The Secret to Keeping the Recording Concise -- Using Strategies to Avoid Lulls While Writing -- Secret #26-The Secret to Avoiding Lulls While Writing -- Additional Techniques for Recording -- The Seven Deadly Sins of Facilitation -- Applying the Secrets to Recording -- Facilitator's Checklist for Recording -- Exercise Your Skills -- VII. The Secrets to Information Gathering: Know Your Tools and How to use them -- Questions Answered in This Chapter -- Case Study: The Retailing Conference -- Understanding the Major Information Gathering and Processing Functions -- Understanding Processing Groups -- Understanding Processing Order -- Gathering and Processing Information -- Secret #27-The Secret to Gathering Information -- Gathering Facts. ; Secret #28-The Secret to Getting the Details -- Categorizing -- Secret #29-The Secret to Categorizing -- Inquiring -- Secret #30-The Secret to Q& -- A Sessions -- Generating Ideas -- Secret #31-The Secret to Generating Ideas -- Prioritizing -- Secret #32-The Secret to Prioritizing -- Reporting -- Secret #33-The Secret to Reporting Back -- Getting Feedback -- Secret #34-The Secret to Getting Quality Feedback -- Additional Information Gathering and Processing Strategies -- Applying the Secrets to Information Gathering -- Case Study: Facilitation in the Classroom -- Facilitator's Checklist for Information Gathering -- Exercise Your Skills -- VIII. The Secrets to Closing: Review, Define, Evaluate, End, Debrief -- Questions Answered in This Chapter -- Case Study: Polling for Agreement at the Close -- Secret #35-The Secret to a Strong Close -- Reviewing Activities Completed and Personal Objectives -- Confirming Commitment to Decisions Made -- Secret #36-The Secret to Confirming Commitment to Decisions -- Clearing the Issues List -- Secret #37-The Secret to Clearing the Issues List -- Assigning Actions -- Secret #38-The Secret to Assigning Actions -- Defining What Can Be Communicated About the Session -- Evaluating the Session -- Ending the Session -- Debriefing -- What If the Session Is Running Behind? -- What If the Session Is Going to Run Over? -- Delivering a Partial Close -- Facilitator's Checklist for Closing -- Exercise Your Skills -- IX. The Secrets to Managing Dysfunction: Conscious Prevention, Early Detection, Clean Resolution -- Questions Answered in This Chapter -- Case Study: The Chairman and the COO -- Dysfunctional Behavior-What Is It? -- Secret #39-The Secret to Understanding Dysfunction -- Techniques for Conscious Prevention -- Secret #40-The Secret to Preventing Dysfunction -- Techniques for Early Detection. ; Secret #41-The Secret to Detecting Dysfunction -- Techniques for Clean Resolution -- Secret #42-The Secret to Resolving Dysfunction -- Recommended Responses to Various Dysfunctions -- When the Unexpected Happens -- Secret #43-The Secret to Responding When the Unexpected Happens -- Responding to Mistakes and Attacks -- Case Study: Making a Mistake as the Facilitator -- Secret #44-The Secret to Responding to Mistakes and Attacks -- Rewarding Functional Behavior -- Lesson Learned -- Applying the Secrets to Managing Dysfunction -- Facilitator's Checklist for Managing Dysfunction -- Exercise Your Skills -- X. The Secrets to Consensus Building: Create and Maintain a Consensus-Focused Process -- Questions Answered in This Chapter -- Case Study: Consensus on Values -- Defining Consensus -- Secret #45-The Secret to Understanding Consensus -- Deciding How to Decide -- Secret #46-The Secret of Five-Finger Consensus -- Understanding Why People Disagree -- Secret #47-The Secret to Understanding Disagreement -- Secret #48-The Secret to Resolving a Level 3 Disagreement -- Filling Your Toolbox of Consensus Building Techniques -- Secret #49-The Secret to Resolving a Level 1 Disagreement -- Secret #50-The Secret to Resolving a Level 2 Disagreement -- Case Study: Improving Customer Delivery Times -- Secret #51-The Secret to Using Weighted Scoring -- Revisiting the Family Vacation -- Applying the Secrets to Consensus -- Secret #52-The Secret to Gaining Consensus on Wording -- Facilitator's Checklist for Consensus Building -- Exercise Your Skills -- XI. The Secrets to Energy: Set the Pace, Anticipate the Lulls, React Accordingly -- Questions Answered in This Chapter -- Case Study: Learning the Impact of Energy -- Understanding the Impact of Energy -- Secret #53-The Secret of Energy: The Three Es -- Projecting Energy from the Start. ; Secret #54-The Secret to Starting with Energy.
• Sommario/riassunto: "This thoroughly revised and updated edition of The Secrets of Facilitation delivers a clear vision of facilitation excellence and reveals the specific techniques effective facilitators use to produce consistent, repeatable results with groups. Author Michael Wilkinson has trained thousands of managers, analysts, and consultants around the world to apply the power of SMART (Structured Meeting And Relating Techniques) facilitation to achieve amazing results with teams and task forces. This new edition includes new chapters that highlight such timely topics as: facilitating virtual meetings; facilitating very large groups; facilitating conferences; and building an internal facilitator capability. The book also offers new cross-cultural examples, and an ancillary website with forms, checklists and a sample facilitator guide"--
• Titolo autorizzato: The secrets of facilitation
• ISBN: 1-283-59266-5; 9786613905116; 1-118-22857-X
• Formato: Materiale a stampa
• Livello bibliografico: Monografia
• Lingua di pubblicazione: Inglese
• Record Nr.: 9910827681803321
• Lo trovi qui: Univ. Federico II