Telephone triage for obstetrics and gynecolog / / Vicki Long, Patricia McMullen

• Autore: Long Vicki
• Pubblicazione: [Place of publication not identified] : , : Wolters Kluwer, , [2018]
• Edizione: Third edition.
• Descrizione fisica: 1 online resource (xxiii, 573 pages)
• Disciplina: 610.73678
• Soggetto topico: Maternity nursing
• Persona (resp. second.): McMullenPatricia C.
• Nota di contenuto: Intro -- Part I: Telephone Triage Basics -- Chapter 1: Telephone Triage in Women's Health Care: Logistical and Legal Considerations -- THE ORIGIN AND EVOLUTION OF TRIAGE -- BASIC CONSIDERATIONS IN ESTABLISHING A TELEPHONE TRIAGE SYSTEM -- Are "Protocols" or "Guidelines" the Appropriate Format? -- What's the First Step in Drafting Protocols or Guidelines? -- Who Should Handle the Calls? -- How Should Calls Be Documented? -- A WORD ON CONFIDENTIALITY, THE HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT, AND THE AMERICAN RECOVERY AND REINVESTMENT ACT -- What Information Is Pertinent for Each Patient Who Calls? -- HANDLING OUT-OF-STATE CALLS -- REDUCING LEGAL RISKS/IMPROVING PATIENT CARE -- Chapter 2: Assessing the Obstetric/Gynecologic Patient by Telephone -- THE EVIDENCE FOR ASSESSMENT BY TELEPHONE -- THE BASIC DATA -- THE NATURE OF THE PROBLEM -- THE REAL NATURE OF THE PROBLEM -- EXPLORING SYMPTOMS -- TIME MANAGEMENT IN TELEPHONE TRIAGE -- Chapter 3: Communication Basics and Challenges in Telephone Triage -- HELPFUL THERAPEUTIC COMMUNICATION TECHNIQUES -- COMMUNICATION BASICS IN TELEPHONE TRIAGE -- Self-Awareness -- Tele Charisma -- Paralanguage -- Establish Trust -- Use an Empathetic Approach -- Allow Enough Time -- Judicious Use of Open-ended Questions -- Significance of Closing -- COMMON CHALLENGES IN TELEPHONE TRIAGE -- Maintaining Composure -- Giving Bad News -- Providing Comfort -- Communicating with Assertiveness -- Care for the Caregiver -- RESOURCES IN COMMUNITY -- Chapter 4: The Use of Online Information Retrieval in Telephone Triage: Professional Resources and Social Media -- IMPORTANT TERMS -- WEB PAGE ORGANIZATION AND NAVIGATION -- INTERNET SEARCH ENGINES -- CHOOSING KEYWORDS -- Table 4-1: Internet Search Tracking Form -- ENTERING KEYWORDS -- Table 4-2: Examples of Keywords, Operators, and Results From Internet Searches. ; RESULTS DISPLAY -- Table 4-3: Results From Keyword Search High Risk Pregnancy -- EVALUATING WEB PAGE CONTENT -- PATIENTS, CAREGIVERS, AND THE INTERNET -- SCHOLARLY SEARCH ENGINES/DATABASES -- A WORD ON SOCIAL MEDIA -- MEDICAL PROFESSIONAL EDUCATION -- Patient Education -- POTENTIAL BARRIERS AND CAUTIONS -- PROPER USE OF THE INTERNET AND SOCIAL MEDIA -- Part II: Obstetric Protocols -- Chapter 5: Preconceptual and Infertility Overview -- BASIC TRIAGE ASSESSMENT FORM FOR PREGNANCY -- BASIC TRIAGE ASSESSMENT FORM FOR AN OBSTETRIC PATIENT'S EXPOSURE TO ENVIRONMENTAL AND HOUSEHOLD CHEMICALS -- BASIC TRIAGE ASSESSMENT FORM FOR AN OBSTETRIC PATIENT'S EXPOSURE TO COMMUNICABLE DISEASES -- Table 5-1: Exposure to Selected Communicable Diseases in Pregnancy -- Table 5-2: Recommendations for Vaccine Use in Pregnant Women -- Cleaning Agents -- Key Questions -- Actions -- STEP A: Use of Cleaning Agents -- Cord Blood Banking -- Key Questions -- Actions -- STEP A: Definition of Cord Blood Banking -- STEP B: Arranging for Cord Blood Banking -- STEP C: Controversies Surrounding Cord Blood Banking -- Patient Education -- Food Safety in Pregnancy -- Key Questions -- Actions -- STEP A: Basic Rules of Food Safety -- STEP B: Food Safety Advice for Consuming Fish -- STEP C: Food Safety Advice for Selected Dairy Products -- STEP D: Food Safety Advice for Deli Meats, etc. -- STEP E: Safety Advice for Avoiding Toxoplasmosis Exposure -- Patient Education -- Hair Dye and Permanent Wave Exposure -- Key Questions -- Actions -- STEP A: Hair Dye or Permanent Wave -- Medication Use During Preconception, Pregnancy, and Lactation -- Table 5-3: Risk Categories for Medications Prescribed in Preconception, Pregnancy, and Lactation -- Key Questions -- Actions -- STEP A: Current Medication Use -- Paint Exposure -- Key Questions -- Actions -- STEP A: Latex Paints -- STEP B: Spray Paints. ; STEP C: Oil- or Lead-Based Paints -- STEP D: Sealants and Shellacs -- STEP E: Artists' Paints -- Patient Education -- Pesticide Use -- Key Questions -- Actions -- STEP A: Pesticide Use -- Common 30-Day Female Infertility Workup for Women With 28- to 30-Day Cycles -- Table 5-4: Commonly Used Infertility Medications -- Key Questions -- Actions -- STEP A: Getting Started -- STEP B: Menses After Completion of the Infertility Workup -- STEP C: No Menses After Completion of the Infertility Workup -- Patient Education -- Chapter 6: Early Management of Unintended Pregnancy Overview -- BASIC TRIAGE ASSESSMENT FORM FOR EARLY UNINTENDED PREGNANCY -- Counseling Options for Early Unintended Pregnancy -- Key Questions -- Actions -- STEP A: Discussing Options for Unintended Pregnancy -- STEP B: Referral to a Counselor or Other Care Provider -- Patient Education -- Chapter 7: Prenatal Screening Overview and Tests for Ongoing Fetal Surveillance -- PRENATAL SCREENING OVERVIEW -- TESTS FOR ONGOING FETAL SURVEILLANCE -- Early Prenatal Genetic Screening for Aneuploidy (Abnormal Chromosomes) -- Key Questions -- Actions -- STEP A: Chorionic Villus Sampling and Amniocentesis -- STEP B: First Trimester Combined Screening, Serum Integrated Screening, and the Quadruple Second Trimester Screen -- Patient Education -- Early Prenatal Screening for Carrier Status -- Key Questions -- Actions -- STEP A: Desires Carrier Screening -- STEP B: Positive Screening Test -- Patient Education -- Antepartum Fetal Surveillance by Biophysical Profile -- Key Questions -- Actions -- STEP A: Indications for a Biophysical Profile -- STEP B: What a Biophysical Profile Involves -- STEP C: Understanding Biophysical Profile Results -- Patient Education -- Antepartum Fetal Surveillance by Contraction Stress Test -- Key Questions -- Actions -- STEP A: Indications for a Contraction Stress Test. ; STEP B: What a Contraction Stress Test Involves -- STEP C: Understanding Contraction Stress Test Results -- Patient Education -- Antepartum Fetal Surveillance by Fetal Movement (Kick) Counts -- Key Questions -- Actions -- STEP A: Indications for Counting Fetal Movements -- STEP B: What Counting Fetal Movement (Kicks) Involves -- STEP C: Understanding Fetal Movement (Kick) Count Results -- Patient Education -- Antepartum Fetal Surveillance by Nonstress Test -- Key Questions -- Actions -- STEP A: Indications for a Nonstress Test -- STEP B: What a Nonstress Test Involves -- STEP C: Understanding Nonstress Test Results -- Patient Education -- Chapter 8: 1st Trimester Overview -- Table 8-1: Maternal Mental Health: Perinatal Depression and Anxiety Patient Safety Bundle From the Council on Patient Safety in Women's Health Care -- 1st Trimester Abdominal Pain -- Key Questions -- Actions -- STEP A: Vaginal Bleeding -- STEP B: Severe Abdominal Pain -- STEP C: Problems to Consider -- Patient Education -- 1st Trimester Ambivalence Regarding Pregnancy -- Key Questions -- Actions -- STEP A: Ambivalence in Pregnancy -- STEP B: Possible Underlying Depression or Anxiety -- STEP C: History of Depression or Other Mental Health Disorders -- STEP D: Desire to Harm Oneself or Others -- Patient Education -- 1st Trimester Anxiety -- Key Questions -- Actions -- STEP A: Ambivalence in Pregnancy -- STEP B: Possible Underlying Depression or Anxiety -- STEP C: History of Depression or Mental Health Disorders -- STEP D: Recognition and Treatment of a Panic Attack -- STEP E: Desire to Harm Oneself or Others -- Patient Education -- 1st Trimester Bleeding -- Key Questions -- Actions -- STEP A: Pregnancy Confirmation -- STEP B: Vaginal Bleeding, Heavy -- STEP C: Vaginal Spotting or Irregular Bleeding -- STEP D: Ectopic Pregnancy Considerations. ; STEP E: Spontaneous Abortion Considerations -- Patient Education -- 1st Trimester Constipation -- Key Questions -- Actions -- STEP A: Pregnancy Related -- STEP B: Constipation With Additional Symptoms -- STEP C: History of Constipation/Medication Possibly Contributing -- STEP D: Blood in Stool -- Patient Education -- 1st Trimester Depression -- Key Questions -- Actions -- STEP A: Ambivalence in Pregnancy -- STEP B: Possible Underlying Depression or Anxiety -- STEP C: History of Depression or Mental Health Disorder -- STEP D: Desire to Harm Oneself or Others -- Patient Education -- 1st Trimester Dizziness/Fainting -- Key Questions -- Actions -- STEP A: Sudden, Severe Headache, or Neurologic Changes -- STEP B: Fainting, Loss of Consciousness -- STEP C: Ear Pain or Sinus Pressure -- STEP D: Syncope -- Patient Education -- 1st Trimester Fatigue -- Key Questions -- Actions -- STEP A: Pregnancy-Related Fatigue -- STEP B: Preexisting Illnesses -- STEP C: Outside Stressors -- Patient Education -- 1st Trimester Headache -- Key Questions -- Actions -- STEP A: Sudden, Severe Headache -- STEP B: Neurologic Symptoms -- STEP C: Respiratory Symptoms -- STEP D: Dull Headaches -- Patient Education -- 1st Trimester Nausea/Vomiting -- Key Questions -- Actions -- STEP A: Food/Fluid Difficulties -- STEP B: Nausea/Vomiting in Pregnancy -- STEP C: Preexisting Food Intolerance or Gastrointestinal Problem -- STEP D: Fever/Abdominal Pain -- Patient Education -- 1st Trimester Urinary Complaints -- Key Questions -- Actions -- STEP A: Frequent Urination Without Other Symptoms -- STEP B: Frequent Urination With Urinary Symptoms -- STEP C: Frequent Urination With Renal Symptoms -- STEP D: Sickle Cell Disease or Sickle Cell Carrier -- Patient Education -- 1st Trimester Vaginal Discharge -- Key Questions -- Actions -- STEP A: Physiologic Discharge of Pregnancy. ; STEP B: Symptoms of Vaginitis.
• Titolo autorizzato: Telephone triage for obstetrics and gynecolog
• ISBN: 1-4963-6239-X
• Formato: Materiale a stampa
• Livello bibliografico: Monografia
• Lingua di pubblicazione: Inglese
• Record Nr.: 9910793143503321
• Lo trovi qui: Univ. Federico II