The Organizational Measurement Manual
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| Autore: |
Wealleans David
|
| Titolo: |
The Organizational Measurement Manual
|
| Pubblicazione: | Milton, : Taylor and Francis, 2017 |
| Descrizione fisica: | 1 online resource (247 pages) : illustrations |
| Disciplina: | 658.54 |
| Soggetto topico: | Work measurement |
| Note generali: | Includes index. |
| Nota di contenuto: | Introduction and purpose of measurement -- Corporate measurement -- Process measurement -- Customer-centered measurement -- Identifying the process measurement -- Targets and objectives -- Tracking and recording -- Interpretation -- Action -- Involving people -- International standards -- Quality costs -- The long term. |
| Sommario/riassunto: | 9 Action; When to take action; What action to take; Plan-do-check-act; Problem-solving; Maintaining the gain; Adjusting measurements and targets; Summary; 10 Involving People; One versus many; Motivation and enthusiasm; Motivational theory; Removing fear; Responsibility; People-friendly measurements; People-oriented actions; Summary; PARTS LOOKING BEYOND THE BASICS; 11 International Standards; Measurement standards; ISO 14001; ISO 9001; Award schemes; Other standards; Further development; Summary; 12 Quality Costs; What are quality costs?; Cost models; Why bother with quality costs? |
| Titolo autorizzato: | The Organizational Measurement Manual |
| ISBN: | 1-317-02212-2 |
| 1-317-02211-4 | |
| Formato: | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione: | Inglese |
| Record Nr.: | 9910794902603321 |
| Lo trovi qui: | Univ. Federico II |
| Opac: | Controlla la disponibilità qui |