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Titolo: | Tourism SMEs, service quality, and destination competitiveness [[electronic resource] /] / edited by Eleri Jones and Claire Haven |
Pubblicazione: | Cambridge, MA, : CABI Pub., 2005 |
Descrizione fisica: | 1 online resource (392 p.) |
Disciplina: | 338.4/791 |
Soggetto topico: | Tourism |
Small business | |
Altri autori: | JonesEleri Ellis Haven-TangClaire |
Note generali: | Description based upon print version of record. |
Nota di bibliografia: | Includes bibliographical references and index. |
Nota di contenuto: | Contents; About the Authors; Preface; 1 Tourism SMEs, Service Quality and Destination Competitiveness; 2 Integrated Tourism in Europe's Rural Destinations: Competition or Cooperation?; 3 The Peripherality, Tourism and Competitiveness Mix: Contradictory or Confirmed?; 4 Policy Options for the Development of an Indigenous Tourism SME Sector in Kenya; 5 Quality Issues for the Family Business; 6 Capability-based Growth: the Case of UK Tourism SMEs; 7 Producing Hospitality, Consuming Lifestyles: Lifestyle Entrepreneurship in Urban Scotland |
8 Modelling the Integration of Information and Communication Technologies in Small and Medium Hospitality Enterprises 9 Business Goals in the Small-scale Accommodation Sector in New Zealand; 10 The Future of the Tourism and Hospitality Workforce Begins at Home; 11 HRM Behaviour and Economic Performance: Small versus Large Tourism Enterprises; 12 Insights into Skill Shortages and Skill Gaps in Tourism: a Study in Greater Manchester; 13 A Typology of Approaches towards Training in the South-east Wales Hospitality Industry | |
14 The Utilization of Human Resources in Tourism SMEs: a Comparison between Mexico and Central Florida 15 Investment Support for Tourism SMEs: a Review of Theory and Practice; 16 Business Confidence in Wales: the Wales Tourism Business Monitor; 17 The Role of a National Tourism Organization in Developing a National Tourism Quality Scheme: the Case of Hungary; 18 Leadership and Coordination: a Strategy to Achieve Professionalism in the Welsh Tourism Industry; 19 Identifying and Exploiting Potentially Lucrative Niche Markets: the Case of Planned Impulse Travelers in Hong Kong | |
20 Small and Medium-sized Libyan Tourism Enterprises and the National Tourism Development Plan for Libya 21 'A Virtual Huanying, Selamat Datang and Herzlich Willkommen!' The Internet as a Cross-cultural Promotional Tool for Tourism; 22 The Heterodoxy of Tourism SMEs; Index; | |
Sommario/riassunto: | This book focuses in on the dominant role of SMEs (small and medium-sized enterprises) in the tourism and hospitality industry. It explores their impact on consumer perceptions of a destination, drawing on examples of small hotels, guesthouses, cafes and restaurants. It also highlights the challenges faced by SMEs to promote destination business growth - with discussion of competitiveness, quality and standards. With its entity-relationship model of a destination, this edited collection of international papers fully explores the dynamics SMEs. Case studies from around the world also puts SMEs |
Titolo autorizzato: | Tourism SMEs, service quality, and destination competitiveness |
ISBN: | 1-280-73542-2 |
9786610735426 | |
1-84593-088-6 | |
Formato: | Materiale a stampa |
Livello bibliografico | Monografia |
Lingua di pubblicazione: | Inglese |
Record Nr.: | 9910783574603321 |
Lo trovi qui: | Univ. Federico II |
Opac: | Controlla la disponibilità qui |