Customer service training 101 [[electronic resource] ] : quick and easy techniques that get great results / / Renee Evenson
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| Autore: |
Evenson Renee <1951->
|
| Titolo: |
Customer service training 101 [[electronic resource] ] : quick and easy techniques that get great results / / Renee Evenson
|
| Pubblicazione: | New York, : AMACOM, c2005 |
| Descrizione fisica: | 1 online resource (222 p.) |
| Disciplina: | 658.8/12 |
| Soggetto topico: | Customer relations |
| Customer services | |
| Employees - Training of | |
| Note generali: | Includes index. |
| Nota di contenuto: | Preliminaries; Contents; Acknowledgments; Introduction; Tips for the Trainer; Tips for the Student; CHAPTER 1 Taking Baby Steps The Basics; CHAPTER 2 Tossing the Ball Back and Forth Effective Communication; CHAPTER 3 Jumping in with Both Feet Relationship Building; CHAPTER 4 Seeing Eye to Eye; CHAPTER 5 Saying It with a Smile Telephone Contacts; CHAPTER 6 Looking Before You Leap E commerce Contacts; CHAPTER 7 Calming the Storm Difficult Customer Contacts; CHAPTER 8 Hitting the Ground Running; CHAPTER 9 Being the Best You Can Be The Total Package; Index |
| Sommario/riassunto: | A practical, hands-on guide for training customer service employees. |
| Titolo autorizzato: | Customer service training 101 |
| ISBN: | 1-281-12704-3 |
| 9786611127046 | |
| 0-8144-2904-1 | |
| Formato: | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione: | Inglese |
| Record Nr.: | 9910783445303321 |
| Lo trovi qui: | Univ. Federico II |
| Opac: | Controlla la disponibilità qui |