High tech, high touch : library customer service through technology / / Lynn Jurewicz and Todd Cutler
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| Autore: | Jurewicz Lynn |
| Titolo: | High tech, high touch : library customer service through technology / / Lynn Jurewicz and Todd Cutler |
| Pubblicazione: | Chicago, : American Library Association, 2003 |
| Edizione: | 1st ed. |
| Descrizione fisica: | 1 online resource (152 p.) |
| Disciplina: | 025.5/24 |
| Soggetto topico: | Libraries and the Internet |
| Public services (Libraries) - Technological innovations | |
| Customer services - Technological innovations | |
| Library Web sites | |
| Altri autori: | CutlerTodd |
| Note generali: | Description based upon print version of record. |
| Nota di bibliografia: | Includes bibliographical references (p. 135-137) and index. |
| Nota di contenuto: | Contents; Figures; Chapter 1 - Libraries on the Internet; Chapter 2 - What Libraries Can Learn from Business; Chapter 3 - An Automatic E-Mail Notification System; Chapter 4 - A Dynamic Web-Based Event Calendar with Sign-up System; Chapter 5 - An Online Meeting Room Reservation System; Chapter 6 - Portals, Gateways, and Directories; Chapter 7 - Local History; Chapter 8 - Online Summer Reading Registration, Tracking, and Statistics; Chapter 9 - Providing Online Access to Users without a Library Card; Chapter 10 - Stand-Alone Services; Chapter 11 - Marketing Web-Based Library Services |
| BibliographyIndex; | |
| Sommario/riassunto: | To be competitive with other information providers, libraries and their staff have to offer customers premier access to information, technology and entertainment - without bureaucratic red tape. This work shows you how to learn how and why to empower the library and its teams. |
| ISBN: | 0-8389-9852-6 |
| Formato: | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione: | Inglese |
| Record Nr.: | 9911148866203321 |
| Lo trovi qui: | Univ. Federico II |
| Opac: | Controlla la disponibilità qui |