A survival guide for working with humans : dealing with whiners, back-stabbers, know-it-alls, and other difficult people / / Gini Graham Scott
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| Autore: |
Scott Gini Graham
|
| Titolo: |
A survival guide for working with humans : dealing with whiners, back-stabbers, know-it-alls, and other difficult people / / Gini Graham Scott
|
| Pubblicazione: | New York, : American Management Association, c2004 |
| Edizione: | 1st ed. |
| Descrizione fisica: | 1 online resource (222 p.) |
| Disciplina: | 650.1/3 |
| Soggetto topico: | Conflict management |
| Interpersonal conflict | |
| Interpersonal relations | |
| Note generali: | Includes index. |
| Nota di contenuto: | When sweet revenge isn't so sweet -- Watch out for the eggshells -- Don' fight--find out! -- When to turn down the volume, or find someone else to do it -- When a problem spirals out of control -- Prepare for the worst-case scenario -- When nothing is the best solution -- Keep it clear, clear, clear -- Choosing your battles -- Watch out for confidences -- When you're not in the family -- Dealing with unearned praise -- The blame game -- Besting the betrayer -- Don't let them ethics you -- When someone wants to change the rules -- When there's a betrayer in the group -- Finders keepers--or not? -- Fraud happens -- The great communicator--not! -- Learning to let 'em go : the demanding client -- The give and take paradox -- When nothing seems to work, it's time to go legal -- Passing the responsibility buck -- Get out while you can -- When help turns to help!!!--get me out of this -- Beating the recommendation game -- Knowing when to back off : don't push a negotiation too far -- What to do when everything seems to be going wrong -- When to keep your cards to yourself -- Watch out for warning signs -- Don't resign yourself--redesign yourself -- Be a problem solver--theirs not yours -- Dealing with the boss from hell -- Mastering your survival skills -- What's your survival quotient? a self-assessment quiz. |
| Sommario/riassunto: | A down-to-earth, practical approach to making work and business relationships more successful. |
| Titolo autorizzato: | A survival guide for working with humans |
| ISBN: | 0-8144-2759-6 |
| Formato: | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione: | Inglese |
| Record Nr.: | 9910817047103321 |
| Lo trovi qui: | Univ. Federico II |
| Opac: | Controlla la disponibilità qui |