Tourism SMEs, service quality, and destination competitiveness [[electronic resource] /] / edited by Eleri Jones and Claire Haven

• Pubblicazione: Cambridge, MA, : CABI Pub., 2005
• Descrizione fisica: 1 online resource (392 p.)
• Disciplina: 338.4/791
• Soggetto topico: Tourism; Small business
• Altri autori: JonesEleri Ellis Haven-TangClaire
• Note generali: Description based upon print version of record.
• Nota di bibliografia: Includes bibliographical references and index.
• Nota di contenuto: Contents; About the Authors; Preface; 1 Tourism SMEs, Service Quality and Destination Competitiveness; 2 Integrated Tourism in Europe's Rural Destinations: Competition or Cooperation?; 3 The Peripherality, Tourism and Competitiveness Mix: Contradictory or Confirmed?; 4 Policy Options for the Development of an Indigenous Tourism SME Sector in Kenya; 5 Quality Issues for the Family Business; 6 Capability-based Growth: the Case of UK Tourism SMEs; 7 Producing Hospitality, Consuming Lifestyles: Lifestyle Entrepreneurship in Urban Scotland ; 8 Modelling the Integration of Information and Communication Technologies in Small and Medium Hospitality Enterprises 9 Business Goals in the Small-scale Accommodation Sector in New Zealand; 10 The Future of the Tourism and Hospitality Workforce Begins at Home; 11 HRM Behaviour and Economic Performance: Small versus Large Tourism Enterprises; 12 Insights into Skill Shortages and Skill Gaps in Tourism: a Study in Greater Manchester; 13 A Typology of Approaches towards Training in the South-east Wales Hospitality Industry ; 14 The Utilization of Human Resources in Tourism SMEs: a Comparison between Mexico and Central Florida 15 Investment Support for Tourism SMEs: a Review of Theory and Practice; 16 Business Confidence in Wales: the Wales Tourism Business Monitor; 17 The Role of a National Tourism Organization in Developing a National Tourism Quality Scheme: the Case of Hungary; 18 Leadership and Coordination: a Strategy to Achieve Professionalism in the Welsh Tourism Industry; 19 Identifying and Exploiting Potentially Lucrative Niche Markets: the Case of Planned Impulse Travelers in Hong Kong ; 20 Small and Medium-sized Libyan Tourism Enterprises and the National Tourism Development Plan for Libya 21 'A Virtual Huanying, Selamat Datang and Herzlich Willkommen!' The Internet as a Cross-cultural Promotional Tool for Tourism; 22 The Heterodoxy of Tourism SMEs; Index
• Sommario/riassunto: This book focuses in on the dominant role of SMEs (small and medium-sized enterprises) in the tourism and hospitality industry. It explores their impact on consumer perceptions of a destination, drawing on examples of small hotels, guesthouses, cafes and restaurants. It also highlights the challenges faced by SMEs to promote destination business growth - with discussion of competitiveness, quality and standards. With its entity-relationship model of a destination, this edited collection of international papers fully explores the dynamics SMEs. Case studies from around the world also puts SMEs
• Titolo autorizzato: Tourism SMEs, service quality, and destination competitiveness
• ISBN: 1-280-73542-2; 9786610735426; 1-84593-088-6
• Formato: Materiale a stampa
• Livello bibliografico: Monografia
• Lingua di pubblicazione: Inglese
• Record Nr.: 9910811837403321
• Lo trovi qui: Univ. Federico II