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Improving public sector productivity : concepts and practice / / Ellen Doree Rosen



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Autore: Rosen Ellen Doree <1924-> Visualizza persona
Titolo: Improving public sector productivity : concepts and practice / / Ellen Doree Rosen Visualizza cluster
Pubblicazione: Newbury Park, Calif. : , : Sage Publications, , 1993
©1993
Edizione: 1st ed.
Descrizione fisica: 1 online resource (viii, 280 pages) : illustrations
Disciplina: 352.375
Soggetto topico: Government productivity
Note generali: Description based upon print version of record.
Nota di bibliografia: Includes bibliographical references and index.
Nota di contenuto: Cover; Contents; Preface; Acknowledgments; Chapter 1 - Introduction; Chapter 2 - The Politics of Productivity; Chapter 3 - Productivity Concepts and Applications; Chapter 4 - Measurement; Chapter 5 - Measuring Productivity; Chapter 6 - Improving the Work Process; Chapter 7 - Training and Motivating the Worker; Chapter 8 - Empowering the Worker; Chapter 9 - Management Options for Obtaining Resources; Chapter 10 - Managing for Productivity; Chapter 11 - Strategy; Index; About the Author
Sommario/riassunto: This volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfaction at local, state and national levels. Examples focus on the issues of quality management, improving service delivery, job reorganization and worker empowerment.
Titolo autorizzato: Improving public sector productivity  Visualizza cluster
ISBN: 1-4833-2627-6
1-4522-5381-1
Formato: Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione: Inglese
Record Nr.: 9910810048503321
Lo trovi qui: Univ. Federico II
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