Architecture and patterns for IT service management, resource planning, and governance [[electronic resource] ] : making shoes for the cobbler's children / / Charles T. Betz

• Autore: Betz Charles T
• Pubblicazione: Amsterdam ; ; Boston, : Elsevier/Morgan Kaufmann, c2007
• Edizione: 1st edition
• Descrizione fisica: 1 online resource (451 p.)
• Disciplina: 004
• Soggetto topico: Information technology; Information technology - Management; Computer network architectures
• Note generali: Includes bibliographical references (p. 397-406) and index.
• Nota di contenuto: Front Cover; Architecture and Patterns for IT Service Management, Resource Planning, and Governance; Copyright Page; Contents; Table of Figures; Table of Tables; Foreword; Boxes and Lines; Preface; Acknowledgments; Part I: The IT Value Chain; Chapter 1. Introduction: Shoes for the Cobbler's Child; 1.1 The Achievements of IT; 1.2 The Problems; 1.3 The Proposed Solutions; 1.4 The Business Case; 1.5 Making It Real; 1.6 Chapter Conclusion; 1.7 Further Reading; Chapter 2. The IT Value Chain: A Process Foundation; 2.1 Frameworks, Frameworks Everywhere; 2.2 A Value Chain Framework ; 2.3 Primary IT Activities2.4 Supporting IT Activities; 2.5 Relationship between Primary and Supporting Processes; 2.6 Major Framework Issues; 2.7 The Functional Viewpoints; 2.8 Nonfunctional Requirements; 2.9 Process Maturity; 2.10 The Business Case; 2.11 Making It Real; 2.12 Chapter Conclusion; 2.13 Further Reading; Part II: Supporting the IT Value Chain; Chapter 3. A Supporting Data Architecture; 3.1 Metrics: Gateway from Process to Data; 3.2 A Conceptual Data Model; 3.3 IT Process Entities; 3.4 The Configuration Item and Its Subtypes; 3.5 Process and Workflow: A Data Perspective ; 3.6 General IT Data Architecture Issues3.7 The Business Case; 3.8 Making It Real; 3.9 Chapter Conclusion; 3.10 Further Reading; Chapter 4. A Supporting Systems Architecture; 4.1 Systems and Families; 4.2 Cohesion and Coupling; 4.3 Systems for Planning and Controlling; 4.4 Systems for Solutions Delivery; 4.5 Cross-Boundary Build-Run Systems; 4.6 Systems for Service Support; 4.7 Information-Centric Systems; 4.8 General Issues; 4.9 The Ideal Architecture; 4.10 The Business Case; 4.11 Making It Real; 4.12 Chapter Conclusion; 4.13 Further Reading; Chapter 5. Patterns for IT Enablement ; 5.1 Why Apply Patterns?5.2 Core Value Chain Patterns; 5.3 Configuration Management Patterns; 5.4 Supporting IT Process Patterns; 5.5 Chapter Conclusion; 5.6 Further Reading; Part III: Conclusion; Chapter 6. Epilogue; 6.1 Human Constraints of IT Enablement; 6.2 The Next-Generation IT: MDA, SOA, BPM, Portals, and Utility Computing; 6.3 In Closing; Appendix A. Architecture Methodology Used in This Book; Appendix B. Some Thoughts on the Professionalization of Enterprise IT; Appendix C. IT Professional Organizations; Endnotes; References; Index; About the Author
• Sommario/riassunto: How would you feel if you visited your financial planner's office and saw past-due credit card notices on their desk? Would you trust an auto mechanic whose car backfires and produces black smoke? A dentist with bad teeth? A banker in shabby clothes? An interior designer whose offices are a shambles? This is the position of the IT capability in many large organizations. The designated custodian of critical business processes and data does not manage its own processes and data reliably. A response in the form of Enterprise Resource Planning for Information Technology is emerging from ma
• Titolo autorizzato: Architecture and patterns for IT service management, resource planning, and governance
• ISBN: 1-281-05060-1; 9786611050603; 0-08-048834-X
• Formato: Materiale a stampa
• Livello bibliografico: Monografia
• Lingua di pubblicazione: Inglese
• Record Nr.: 9910784652403321
• Lo trovi qui: Univ. Federico II