Conflict management for managers [[electronic resource] ] : resolving workplace, client, and policy disputes / / Susan S. Raines

• Autore: Raines Susan S
• Pubblicazione: San Francisco, : Jossey-Bass, c2013
• Edizione: 1st ed.
• Descrizione fisica: 1 online resource (498 p.)
• Disciplina: 658.4/053
• Soggetto topico: Conflict management; Interpersonal relations; Personnel management - Psychological aspects; Customer relations
• Soggetto genere / forma: Electronic books.
• Note generali: Description based upon print version of record.
• Nota di bibliografia: Includes bibliographical references and index.
• Nota di contenuto: Conflict management knowledge and skills -- Manager know thyself -- Theory to practice : the root causes and cures of conflict -- The power of negotiation : essential concepts and skills -- The alternative dispute resolution process continuum -- Preventing and resolving internal conflict -- Causes and cures for employee turnover -- Building successful teams and organizations -- Conflict management in unionized environments -- Designing disputing systems for organizations -- Preventing and resolving external conflicts -- Prevention and resolution of conflicts with clients, customers, and vendors -- Case studies of organizational success through exemplary customer conflict management -- Collaboration and conflict management between regulators and the regulated -- Public policy decision making and collaboration -- Designing and facilitating effective large-group processes.
• Sommario/riassunto: Conflict Management for Managers takes a theory-to-practice approach, focusing on commons types of conflicts managers face. Because of the hands-on nature of conflict management skills, it provides opportunities for interaction and skill practice. The text is divided into four sections. The first section is an overview of the ways in which conflict management techniques and concepts can and should be applied to improve management and performance. Next, the book deals specifically with internal business disputes. The third section of the book focuses on the management of external dis
• Titolo autorizzato: Conflict management for managers
• ISBN: 1-283-91746-7; 1-118-41842-5
• Formato: Materiale a stampa
• Livello bibliografico: Monografia
• Lingua di pubblicazione: Inglese
• Record Nr.: 9910462771603321
• Lo trovi qui: Univ. Federico II
• Serie: Jossey-Bass business & management series.