Smiling down the line : info-service work in the global economy / / Bob Russell
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| Autore: |
Russell Bob
|
| Titolo: |
Smiling down the line : info-service work in the global economy / / Bob Russell
|
| Pubblicazione: | Toronto, Ontario ; ; Buffalo, New York ; ; London, England : , : University of Toronto Press, , 2009 |
| ©2009 | |
| Descrizione fisica: | 1 online resource (345 p.) |
| Disciplina: | 658.812 |
| Soggetto topico: | Call centers - Management |
| Call center agents - Employment | |
| Call center agents - Social conditions | |
| Soggetto genere / forma: | Electronic books. |
| Note generali: | Description based upon print version of record. |
| Nota di bibliografia: | Includes bibliographical references and index. |
| Nota di contenuto: | New workplaces : the call centre -- The call-centre case studies -- Making a new occupation -- The call-centre labour process (1) : the division of labour, work effort, and job skill -- The call-centre labour process (2) : technological selection and the means of communication in info-service work -- HRM and call-centres : culture and identities -- Globalizing info-service work : outsourcing to India -- Discontent, resistance, and organizing in info-service work. |
| Sommario/riassunto: | Smiling Down the Line theorizes call centre work as info-service employment and looks at the effects of ever-changing technologies on service work, its associated skills, and the ways in which it is managed. |
| Titolo autorizzato: | Smiling down the line |
| ISBN: | 1-4426-9723-7 |
| 1-4426-9785-7 | |
| Formato: | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione: | Inglese |
| Record Nr.: | 9910791555703321 |
| Lo trovi qui: | Univ. Federico II |
| Opac: | Controlla la disponibilità qui |
Serie:
Studies in comparative political economy and public policy.