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Total quality management in human service organizations / / Lawrence L. Martin



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Autore: Martin Lawrence L. <1945-> Visualizza persona
Titolo: Total quality management in human service organizations / / Lawrence L. Martin Visualizza cluster
Pubblicazione: Newbury Park, Calif., : SAGE, 1993
Edizione: 1st ed.
Descrizione fisica: 1 online resource (ix, 109 p.)
Disciplina: 361.00685
Soggetto topico: Total quality management in human services - United States
Note generali: "Published in cooperation with the University of Michigan School of Social Work."
Nota di bibliografia: Includes bibliographical references.
Nota di contenuto: Cover; Contents; Preface; Chapter 1 - Quality Management: The New Managerial Wave; Chapter 2 - What Is Total Quality Management (TQM)?; Chapter 3 - TQM as a Philosophy of Management; Chapter 4 - Quality as an Organizational Goal; Chapter 5 - Collecting and Using Customer Quality Data; Chapter 6 - Understanding and Controlling Variation; Chapter 7 - Continuous Quality Improvement Through Teamwork; Chapter 8 - Top Management Commitment; Chapter 9 - Contractor Involvement; Chapter 10 - A Plan for Implementing TQM; Afterword: Quality as a Journey; References; About the Author
Sommario/riassunto: Total Quality Management (TQM) is shaping the management of the 1990s. This book presents TQM concepts with social service administrators in mind. With examples drawn from public administration, gerontology, public health and non-profit-making organizations, the book provides sound background information on TQM for practitioners.
Titolo autorizzato: Total quality management in human service organizations  Visualizza cluster
ISBN: 1-4833-2659-4
1-4522-5436-2
Formato: Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione: Inglese
Record Nr.: 9910824527303321
Lo trovi qui: Univ. Federico II
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Serie: Sage human services guides ; ; v. 67.