ITIL 4
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| Autore: |
Limited AXELOS
|
| Titolo: |
ITIL 4
|
| Pubblicazione: | London : , : The Stationery Office Ltd, , 2021 |
| ©2021 | |
| Descrizione fisica: | 1 online resource (72 pages) |
| Disciplina: | 4.0679999999999996 |
| Soggetto topico: | Electronic data processing personnel |
| Nota di contenuto: | Intro -- Copyright Page -- Contents -- Foreword -- Acknowledgements -- About this guide -- 1 Introduction -- 2 Plan and build a service value system -- 2.1 Key concepts and challenges -- 2.2 Shift-left approach -- 2.3 Plan and manage resources -- 2.4 Use and value of information and technology -- 3 Service value streams -- 3.1 Overview -- 3.2 Value stream for the development of a new service -- 3.3 Value stream for user support of an existing service -- 4 Create, deliver and support services -- 4.1 Managing work and activities -- 4.2 Key approaches -- 5 Taking the CDS examination -- 5.1 Purpose of the ITIL 4 CDS qualification -- 5.2 Examination overview -- 5.3 Question type examples -- 5.4 Examination modalities -- 6 The ITIL 4 certification scheme -- 6.1 ITIL Foundation -- 6.2 ITIL Managing Professional stream -- 6.3 ITIL Strategic Leader stream -- 6.4 ITIL Master -- 6.5 ITIL and the T-shaped individual -- 7 ITIL 4: Create, Deliver and Support syllabus -- Further information -- Footnotes. |
| Altri titoli varianti: | ITIL 4 |
| Titolo autorizzato: | ITIL® 4 |
| Formato: | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione: | Inglese |
| Record Nr.: | 9910816694703321 |
| Lo trovi qui: | Univ. Federico II |
| Opac: | Controlla la disponibilità qui |