Technology application in aviation, tourism and hospitality : recent developments and emerging issues / / edited by Azizul Hassan and Nor Aida Abdul Rahman

• Pubblicazione: Singapore : , : Springer, , [2023]; ©2023
• Descrizione fisica: 1 online resource (191 pages)
• Disciplina: 814.54
• Soggetto topico: Air travel
• Persona (resp. second.): Abdul RahmanNor Aida; HassanAzizul
• Nota di contenuto: Intro -- Introduction -- Contents -- Editors and Contributors -- Part I Strategies -- 1 Technology Strategy and the Safety of Travelers -- Introduction -- Safety and Travel -- Technology and Safety -- Technology as a Key Strategy to Survive in Travel Industry -- Conclusion -- References -- 2 The Digitainability Strategic-Technology Connection: A Mechanism for Ecotourism Sustainment in the Midst of the Pandemic -- Introduction -- Ecotourism in Malaysia -- Conceptual Development -- Murphy's Ecological Model -- Community Attachment Theory -- The Social Exchange Theory -- Integrated Empirical Model -- Conclusion and Recommendations -- References -- 3 Strategy and Technology Framework in the Pandemic Era Among Aviation Players -- Introduction -- Air Travel Restrictions -- Policy Interventions for Air Travel Sustainability -- Key Recovery Phases -- Restore-Get the Aircraft Flying -- Reshape-It's Time for a New Normal -- React-Preparation for Future Pandemics -- Artificial Intelligence in Airlines Operation -- Technology Priorities for Airports During Pandemic -- "Touchless" Air Travel Technology -- The Emergence of Mobile Apps -- Conclusion and Recommendations -- References -- 4 Technology Strategy in Boosting Halal Tourism Activities -- Introduction -- Halal Tourism -- Muslim Travel Market -- Halal Tourism Faith-Based Needs -- Halal Tourism and Sustainability Approach -- Definition of Sustainable Tourism -- Halal Tourism Towards Sustainable Development -- Technology Needs for Halal Tourism -- Development of Industrial Revolution 4.0 in Halal Tourism -- Technology Adoption Challenges in Halal Tourism -- Conclusion and Future Research Directions -- References -- Part II Recent Developments -- 5 Mobile Technology Application in Aviation: Chatbot for Airline Customer Experience -- Introduction -- Chatbot Application for Supporting Customer Interactions. ; Minimising Costs -- Enhancement of Business Operations -- Improvement of Customer Satisfaction -- Generative Pre-Trained Transformer 3 (GPT-3) Algorithm -- What is GPT-3? -- Prototype Development -- Recommendations and Conclusion -- References -- 6 Technology in Hotel Sector -- Introduction -- The Transformation of Technology in Hotel Sector -- The Recognition Technology -- The Artificial Intelligence (AI) Self-Service Technology (SST) -- The Internet of Things (IoT) -- The Integrated Hotel Mobile Application Technology -- The Underlying Factors for Technology Application in Hotel Sector -- The Application of Technology to Improve Communication -- The Application of Technology for Mobile Payment in Hotel Sector -- The Application of Technology in Food and Beverage Operations -- The Application of Technology for Marketing and Promotional -- The Application of Artificial Intelligence (AI) and Robots in Service Delivery -- The Impact of Technology in the Hotel Sector -- Conclusion -- References -- 7 Digital Advancements in Airline Catering Sector -- Introduction -- Role of Digital Transformation in Airline Catering -- Using Data Analysis to Plan Material Requirements More Efficiently -- Real-Time Transmission of Recipe Modifications to Production -- Customer Input is Used to Develop New Products Using Big Data -- Digital Transformation of Airline Catering: Case Study and Example -- AeroChef Web-Based Tool -- Monorail Robot for Movement of Meals Production -- DELMIA Quintiq's Supply Chain Planning and Optimization Software (SCP& -- O) -- Conclusion, Limitation and Future Research Recommendations -- References -- 8 Technology Framework for Rural Tourism Development in Spain -- Introduction -- Situation of Rural Tourism in Spain -- Innovation and Technology for Rural Tourism Development -- Mobile Technology -- Augmented Reality and Virtual Reality. ; Internet of Things -- Voice Assistance -- Big Data -- Blockchain -- 5G Technology -- Conclusion and Recommendations -- References -- 9 Iskandar.my: Framework of Mobile Augmented Reality Travel App -- Introduction -- Literature Review -- Technology and Tourism -- Mobile Augmented Reality (MAR) -- MAR and Experience Enhancement -- MAR Technological Requirement -- Methodology -- Findings and Analysis -- Service Dimension of 'Iskandar.my' MAR App -- Design Dimension of 'Iskandar.my' MAR App -- Conclusion -- References -- Part III Emerging Issues -- 10 Defender or Attacker? An Approach to Dynamic Sustainability in the Dynamic Business Climate of Rural Tourism -- Introduction -- Conceptual Development -- Product Factor -- Price Factor -- Time Saving Factor -- Methodology -- Findings -- Conclusion and Recommendation -- References -- 11 Technology Application in Airports Reopening and Operations Recovery Due to COVID-19 Pandemic -- Introduction -- Travel Restrictions During the COVID-19 Pandemic -- New Normal: Air Travel Reopening -- Considerations for Air Travel Reopening -- Literature Review on Technology Adoption to Assist Airport Reopening and Operations Recovery -- Artificial Intelligence (AI) -- Biometrics -- Internet of Things (IoT) -- The Benefits of Adopting Technology for Airports Reopening -- Cost-Effectiveness -- Better Crowd Control Management -- Improve Efficiency in Various Aspects -- Enhance Passengers' Experience -- Reduce Contact Between Passengers and Staff -- Safety and Security -- Time Savings -- Support Airport Personnel -- Conclusion -- References -- Part IV Directions for Future Research -- 12 Artificial Intelligence Technology in Travel, Tourism and Hospitality: Current and Future Developments -- Introduction -- Defining Artificial Intelligence -- Artificial Intelligence in Travel, Tourism and Hospitality -- Future Developments. ; Transportation of Tourism and Hospitality -- Tourism, Attraction and Location -- Tour Operator Management System -- AI as Tour Attraction -- Conclusion -- References -- 13 Contactless Hospitality Technology in Post-COVID-19 Era: Future Research Clusters -- Introduction -- Technology Revolution and Advancement in Hospitality Sector -- Past Research on Technology in Hospitality Sector -- Multi Types of Contactless Technology in Hospitality Sector: Future Research Clusters -- Conclusion -- References.
• Titolo autorizzato: Technology application in aviation, tourism and hospitality
• ISBN: 981-19-6619-2
• Formato: Materiale a stampa
• Livello bibliografico: Monografia
• Lingua di pubblicazione: Inglese
• Record Nr.: 9910627237903321
• Lo trovi qui: Univ. Federico II