Up in the air [[electronic resource] ] : how airlines can improve performance by engaging their employees / / Greg J. Bamber ... [et al.]
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| Autore: |
Bamber Greg J.
|
| Titolo: |
Up in the air [[electronic resource] ] : how airlines can improve performance by engaging their employees / / Greg J. Bamber ... [et al.]
|
| Pubblicazione: | Ithaca, : ILR Press/Cornell University Press, 2009 |
| Descrizione fisica: | 1 online resource (236 p.) |
| Disciplina: | 387.7068/3 |
| Soggetto topico: | Airlines - United States - Employees |
| Airlines - United States - Personnel management | |
| Airlines - Employees - Labor unions - United States | |
| Industrial relations - United States | |
| Airlines - Employees | |
| Airlines - Personnel management | |
| Airlines - Employees - Labor unions | |
| Industrial relations | |
| Soggetto genere / forma: | Electronic books. |
| Altri autori: | BamberGreg <1949-> |
| Note generali: | Bibliographic Level Mode of Issuance: Monograph |
| Nota di bibliografia: | Includes bibliographical references and index. |
| Nota di contenuto: | Frontmatter -- Contents -- Preface -- 1. Low-Cost Competition in the Airline Industry -- 2. Developments in the U.S. Airline Industry -- 3. Developments in the Airline Industry in Other Countries -- 4. Industry Trends in Costs, Productivity, Quality, and Morale -- 5. Alternative Strategies for New Entrants: Southwest vs. Ryanair -- 6. The Legacy Responses: Alternative Approaches -- 7. Building a More Balanced Airline Industry -- Notes -- Index |
| Sommario/riassunto: | When both an industry's workers and its customers report high and rising frustration with the way they are being treated, something is fundamentally wrong. In response to these conditions, many of the world's airlines have made ever-deeper cuts in services and their workforces. Is it too much to expect airlines, or any other enterprise, to provide a fair return to investors, high-quality reliable service to their customers, and good jobs for their employees?Measured against these three expectations, the airline industry is failing. In the first five years of the twenty-first century alone, U.S. airlines lost a total of |
| Titolo autorizzato: | Up in the air |
| ISBN: | 0-8014-5833-1 |
| Formato: | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione: | Inglese |
| Record Nr.: | 9910459663103321 |
| Lo trovi qui: | Univ. Federico II |
| Opac: | Controlla la disponibilità qui |