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Measuring quality : performance measurement in libraries / / Roswitha Poll, Peter te Boekhorst



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Autore: Poll Roswitha Visualizza persona
Titolo: Measuring quality : performance measurement in libraries / / Roswitha Poll, Peter te Boekhorst Visualizza cluster
Pubblicazione: München, : K.G. Saur, 2007
Munchen, Germany : , : K.G. Saur, , 2007
Edizione: 2nd rev. ed.
Descrizione fisica: 1 online resource (269 pages) : illustrations
Disciplina: 027.7
Soggetto topico: Academic libraries - Evaluation
Public libraries - Evaluation
Libraries - Evaluation
Soggetto non controllato: Libraries
Persona (resp. second.): BoekhorstPeter te <1957->
Note generali: Description based upon print version of record.
Nota di bibliografia: Includes bibliographical references (p. 263-267).
Nota di contenuto: Frontmatter -- CONTENTS -- PREFACE -- 1. The role of performance indicators in quality management -- 2. Indicators of impact or outcome -- 3. Overview of the indicators -- 4. Description of the indicators -- 5. List of indicators -- Backmatter
Sommario/riassunto: The first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages.After ten years the new edition widens the perspective to public libraries and adds indicators for electronic services and cost-effectiveness. The handbook has been considerably enlarged, from 17 to 40 indicators. It gives practical help by showing examples of possible results for each indicator. The handbook is intended as practical instrument for the evaluation of library services. Although it aims specifically at academic and public library
Titolo autorizzato: Measuring quality  Visualizza cluster
ISBN: 1-283-40348-X
9786613403483
3-598-44028-6
Formato: Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione: Inglese
Record Nr.: 996205631903316
Lo trovi qui: Univ. di Salerno
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Serie: IFLA publications ; ; 127.