Customer service management training 101 : quick and easy techniques that get great results / / Renée Evenson
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| Autore: |
Evenson Renee <1951->
|
| Titolo: |
Customer service management training 101 : quick and easy techniques that get great results / / Renée Evenson
|
| Pubblicazione: | New York, : American Management Association, c2012 |
| Edizione: | 1st ed. |
| Descrizione fisica: | 1 online resource (306 p.) |
| Disciplina: | 658.3/1245 |
| Soggetto topico: | Customer services - Management |
| Executives - Training of | |
| Time management | |
| Leadership | |
| Communication in management | |
| Note generali: | Includes index. |
| Nota di contenuto: | Managing yourself -- Understanding your management style -- Developing your leadership qualities -- Planning and organizing for results -- Managing others -- Communicating up, down, across, in, and out -- Training for excellence. |
| Sommario/riassunto: | Great customer service depends on great customer service MANAGEMENT. |
| Altri titoli varianti: | Quick and easy techniques that get great results |
| Titolo autorizzato: | Customer service management training 101 |
| ISBN: | 9786613319579 |
| 9781283319577 | |
| 1283319578 | |
| 9780814417164 | |
| 0814417167 | |
| Formato: | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione: | Inglese |
| Record Nr.: | 9910812346203321 |
| Lo trovi qui: | Univ. Federico II |
| Opac: | Controlla la disponibilità qui |